Full Product Manual

9
CRANE CUSTOMER CARE
CALL US: 888-599-0992 (Mon-Fri 9:00am – 4:00pm CST)
EMAIL US: [e-mail]
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Solution
No mist being
Produced
▪ Ensure the unit is plugged in.
▪ The base might be overfilled: Remove the top, empty the
base & refill.
▪ Ensure the top is secure on the unit.
▪ Clean the Water Level Sensor: Pull of the plastic cap from
the peg. Remove the water level sensor float and clean
with warm sudsy water. Replace parts by first putting the
float onto the peg, then replacing the plastic cap on the
peg. (Page 4 – Fig. 1)
Humidifier Does Not
Have Any Power:
▪ Ensure unit is properly plugged into a power outlet / try
another power outlet.
▪ Check to make sure the unit is turned ON.
▪ If Power On indicator light does not come on, contact
Customer Care.
There is a Strange
Odor:
▪ Clean the Water Tank with a water & white vinegar solution
and rinse with clean water. (Page 7)
▪ Leave the empty Water Tank open in a cool place for 12
hours without the Water Tank Cap attached.
Air blows, but no mist
is being produced:
▪ Complete the weekly maintenance. (Page 7)
▪ Humidifier should be placed on a hard, flat surface &
fan vent should not be blocked.
▪ The fan will run for 3 minutes after it is turned off to clear
any mist from the humidifier.
White Dust Appears &
Settles Outside the
Humidifier:
▪ Area tap water may have too many minerals. Change to
distilled water.
Humidifier is Leaking:
▪ From MIST LID: Turn mist level down
▪ From BASE: Call Customer Care
NOTE: Spare Parts can also be purchased online at www.crane-usa.com