Warranty
LIMITED LIFETIME WARRANTY* – CRUCIAL
®
MEMORY
Micron Consumer Products Group (Micron CPG) warrants to the original end customer (“you”) that its Crucial-branded
memory products are free from defects in material and workmanship aecting form, fit, and function. Any claim alleging that
any product fails to conform to the foregoing warranty may be made only by the end customer who originally purchased such
product and only while such customer owns such product. Micron CPG, at its option, will repair, replace, or provide an in-store
credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined
by Micron CPG to be defective during the warranty period.
With respect to Crucial Ballistix
®
memory products, Micron CPG warrants to the original end customer that its products are
free from defects in material and workmanship aecting form, fit, and function. All such products sold will meet the datasheet
specifications as found on its web page (www.crucial.com/ballistix). Any claim made alleging that any product fails to conform
to the foregoing warranty may be made only by the end customer who originally purchased such product and only while such
customer owns such product. Micron CPG, at its option, will repair, replace, or provide an in-store credit or refund of either
the original purchase price or fair market value, whichever is lower, of any product that is determined by Micron CPG to be
defective. Some system configurations may not be designed to operate or may not operate at the published Crucial Ballistix
memory speed and timing settings. Overclocking, running your system faster than the speed for which it was designed or the
published speed, or otherwise modifying your system timing may result in damage to computer components, and Micron CPG
disclaims any and all liability for such damage.
* Limited lifetime warranty is limited to 10 years from purchase in Germany.
LIMITED THREE YEAR WARRANTY – CRUCIAL
®
SSDs
Micron Consumer Products Group (Micron CPG) warrants to the original end customer (“you”) that its Crucial-branded solid
state drive products are free from defects in material and workmanship aecting form, fit and function. Any claim must be
made within three (3) years from the original date of purchase, and Micron CPG shall have no liability thereafter. Any claim
alleging that any product fails to conform to the foregoing warranty may be made only by the end customer who originally
purchased such product and only while such customer owns such product. Micron CPG, at its option, will repair, replace, or
provide an in-store credit or refund of either the original purchase price or fair market value, whichever is lower, of any product
that is determined by Micron CPG to be defective during the warranty period.
LIMITED ONE YEAR WARRANTY – CRUCIAL
®
FACTORY RECERTIFIED SSDs
Micron Consumer Products Group (Micron CPG) warrants to the original end customer (“you”) that its Crucial-branded factory
recertified solid state drive products are free from defects in material and workmanship aecting form, fit and function. Any
claim must be made within one (1) year from the original date of purchase, and Micron CPG shall have no liability thereafter.
Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the end customer who
originally purchased such product and only while such customer owns such product. Micron CPG, at its option, will repair,
replace, or provide an in-store credit or refund of either the original purchase price or fair market value, whichever is lower, of
any product that is determined by Micron CPG to be defective during the warranty period.
Information on Warranty Replacements
Products presented for repair or replacement may be replaced by refurbished products of the same type rather than being
repaired. Refurbished parts may be used to repair the products. Please ensure that you have saved the data stored on the
product elsewhere and then delete all such data from the product prior to returning it for repair, replacement, refund or in-
store credit.
You must have proof of purchase and obtain warranty service authorization from Micron CPG, including a Return Materials
Authorization (RMA) number within the applicable warranty period before returning defective products to Micron CPG.
Inspection and Return Procedures
If you experience any problems with a Crucial memory product or SSD within 30 days of purchase, please contact the place
of purchase for return procedures. If you purchased the product directly from Micron CPG, inspect the product within 45 days
of receipt (30 days for factory recertified SSDs), such period being a reasonable period to examine the product for defects or
shortfalls, and notify Micron CPG promptly of any nonconformance. Failure to notify Micron CPG or the original retailer within
the above time periods will constitute acceptance of the product for all purposes. No product may be returned for any reason
without obtaining a Return Material Authorization (RMA) from Micron CPG. You are responsible for returning the product to
Micron CPG at your risk and expense. You are responsible for any duties and taxes due on replacement product sent from
Micron CPG. Refunds are only applicable to new product purchased directly from Micron CPG and within 45 days of purchase
(30 days for factory recertified SSDs) for new memory or new SSDs.
To obtain a Return Material Authorization (RMA) number
for your defective product, use the chart below to find your
region-specific website (“RMA Website”) where you can quickly get an RMA number. You can also obtain an RMA number by
contacting a customer service representative, but you will receive the fastest possible service online.
Once you have an RMA number, package your defective product according to the instructions in the section below (“How the
Return Process Works”). Any return of the product (with proof of purchase) should be made in a timely manner and at your
expense.