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Warranty policy
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The product shall be returned with the receipt to the retailer.
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Claims sent directly to CTEK will not be accepted. Products sent directly to CTEK will be
returned to the user.
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Products have 2, 3 or 5 years warranty depending on the product and model. See user
manual.
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The warranty is only valid for faults that have not been caused by the customer and given that
the warranty time is not due.
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The warranty is void if the product has been opened, purposely damaged or in any way
modified.
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The manufacturer do not replace customers for any secondary damages caused by a faulty
product or damages that have occurred during use of the product.
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If the investigation shows that the product is not faulty, the product will be returned.
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Faulty products will be repaired or replaced with an exchangeable product.
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If the product has passed its warranty time and is not obviously faulty the product will be
returned without investigation. Observe that the quality of the product will not be guaranteed.
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Faulty products will be scrapped by the manufacturer if not repairable.
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If the claim of a broken product is not approved, the product will be returned only if the
customer explicitly asks for it. The customer will then have to pay the freight.
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Faulty products will be scrapped by the manufacturer if not repairable.
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If the claim of a broken product is not approved, the product will be returned only if the
customer explicitly asks for it. The customer will then have to pay the freight.