Owner manual

CTI Products, Inc. NCB-AY User Guide
Appendix D. Troubleshooting 40
APPENDIX D. TROUBLESHOOTING
Table D1
If the PWR LED . . .
REASON
CORRECTIVE ACTION
Is always illuminated.
Normal operation indicating that NCB unit
is receiving proper DC input power.
Go to next Table.
Flashes for 2 seconds.
Normal operation when WINK command is
being executed.
Go to next Table.
Flashes continuously.
DC input to unit is below minimum required
voltage.
Check for proper voltage at “DC IN”
connector (10-32VDC).
Does not illuminate.
NCB unit is not receiving DC input power.
Check for proper voltage at “DC IN”
connector (10-32VDC).
Table D2
If the ERR LED . . .
REASON
CORRECTIVE ACTION
Is always off.
Normal operation indicating no error
condition was detected.
Goto next Table.
Occasionally blinks on, then
off.
Normal operation when “CSVC” button or
“RSVC” button is pressed.
Go to next Table.
Flashes slowly, at a rate of
once every 2 seconds.
The Router Neurons are unconfigured.
Use a Network Management Tool to
‘Replace’ or ‘Commission’ router,
or
Use NODEUTIL to change the
mode/state to ‘Configured’ and ‘On-
line’,
or
Use SETRTR –F to configure the
router to Factory default conditions
(Repeater Mode).
Flashes quickly, at a rate of
twice per second.
1. A serial “PORT” is enabled, but is not
terminated correctly to an active device.
1a. Either disable the serial “PORT”
(setting the appropriate BAUD switch
to ‘0’, or
1b. Terminate the serial “PORT” in an
active device such as another NCB, a
modem, or terminal adapter.
Is always illuminated.
Router module, or Control Neuron
Processor, or Microprocessor is not
functioning.
Call CTI Products, Customer Support (+1-
513-595-5900), to arrange to return
unit for evaluation/repair.