Warranty

Choose qualifying Prep products based on
your subfloor, wall, or countertop type.
Choose a qualifying mortar based
on your tile type.
Choose a Grout. Fusion Pro delivers
unsurpassed stain resistance.
Qualify for a lifetime system warranty
in three easy steps.
Select a qualifying system of eligible
Prep, Set, and Grout products
and CUSTOM will warrant the
entire tile installation for life.
Includes materials,
tile and labor to repair.
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CUSTOM’S ‘WHOLE JOB’
LIFETIME WARRANTY
No matter if you are a homeowner doing your own
tile project, or you are a pro installing tile on a jobsite,
eliminate worries by selecting a complete tile installation
system covered by CUSTOM
®
.
The Lifetime Warranty delivers peace of mind by
ensuring the system will be free from manufacturing
defects, and will not break down or deteriorate under
normal use. If a defect occurs when a complete system
of qualifying preparation, setting, and grout products
are used, CUSTOM will cover the cost of materials
(including tile) and labor to repair. This includes cracks
in tile or grout as well as tile bond issues. Select the
right combination of products and you’re covered.
The Prep, Set and Grout products highlighted in this brochure are part of
CUSTOM’s Lifetime System Warranty. Additional Lifetime Warranty products may
also be available. See complete warranty details including terms, conditions,
limitations and requirements on the last page of this brochure.
Look for the lifetime warranty
icon on qualifying products so
your tile project is covered for life.