Product data

15
Troubleshooting
 Air vents blocked? Remove any item from in front of the air
vents.
 Refrigerator not cooling? Turn the unit OFF then ON again
to reset. See Setting the Controls (page 4). If the problem
is not corrected, call for service.
There is interior moisture buildup
NOTE: Some moisture buildup is normal.
 Humid room? Contributes to moisture buildup.
 Door(s) opened often or left open? Allows humid air to
enter refrigerator. Minimize door openings and keep doors fully
closed.
The ice maker is not producing ice or not
enough ice
 Refrigerator connected to a water supply and the supply
shutoff valve turned on? Connect the refrigerator to water
supply and turn the water shutoff valve fully open.
 Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
 Ice maker turned on? Make sure the ice maker switch is in
the ON position.
 New installation? Wait 24 hours after ice maker installation for
ice production to begin. Wait 72 hours for full ice production.
 Large amount of ice recently removed? Allow 24 hours for
ice maker to produce more ice.
 Ice cube jammed in the ice maker ejector arm? Remove ice
from the ejector arm with a plastic utensil.
 Reverse osmosis water filtration system connected to
your cold water supply? This can decrease water pressure.
See Water Supply Requirements (page 2).
The ice cubes are hollow or small
NOTE: This is an indication of low water pressure.
 Water shutoff valve not fully open? Turn the water shutoff
valve fully open.
 Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
 Reverse osmosis water filtration system connected to
your cold water supply? See Water Supply Requirements
(page 2).
 Questions remain regarding water pressure? Call a
licensed, qualified plumber.
Ice is sticking together in the ice storage bin
 It is normal for frost to be on top of the ice storage bin due to
normal opening and closing of the freezer.
 It is normal for ice to stick together when it is not dispensed or
used frequently. It is recommended that the ice storage bin be
emptied and cleaned as needed. See Ice Maker and Storage
Bin (page 7).
Off-taste, odor or gray color in the ice
 New plumbing connections? New plumbing connections can
cause discolored or off-flavored ice.
 Ice stored too long? Discard ice. Wash ice bin. Allow 24
hours for ice maker to make new ice.
 Odor transfer from food? Use airtight, moisture proof
packaging to store food.
 Are there minerals (such as sulfur) in the water? A water
filter may need to be installed to remove the minerals.
 Is there a water filter installed on the refrigerator? Gray
or dark discoloration in ice indicates that the water filtration
system needs additional flushing.
The ice dispenser will not operate properly
 Freezer door closed completely? Close the door firmly. If
it does not close completely, see The doors will not close
completely.
 Ice bin installed correctly? Be sure the ice bin is firmly in
position.
 New installation? Wait 24 hours after ice maker installation for
ice production to begin. Wait 72 hours for full ice production.
 Ice stuck in the delivery chute? Use a plastic utensil to clear
the delivery chute
 Has the wrong ice been added to the bin? Use only cubes
produced by the current ice maker.
 Has the ice melted around the auger (metal spiral) in the
ice bin? Empty the ice container. Use warm water to melt the
ice if necessary.
 Is the ice dispenser stalling while dispensing “crushed”
ice? Change from “crushed” to “cubed.” If cubed ice dispenses
correctly, touch the key for “crushed” ice and begin dispensing
again.
 Has the dispenser pad been held in too long? Ice will stop
dispensing when the pad is held in too long. Wait 3 minutes for
dispenser motor to reset before using again.
The dispenser water is not cool enough
NOTE: Water from the dispenser is chilled to only 50°F (10°C).
 New installation? Wait 24 hours after ice maker installation for
ice production to begin.
 Recently dispensed large amount of water? Allow 24 hours
for the water to cool completely.
 Has water not been recently dispensed? The first glass of
water may not be cool. Discard the first glass of water.
 Refrigerator connected to a cold water pipe? Make sure
the refrigerator is connected to a cold water pipe. See Water
Supply Requirements (page 2).
continued...
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING