Warranty Manual

14
NZ AU
MANUFACTURERS WARRANTY (OUTDOOR PRODUCTS)
How can you get your product serviced?
READ FIRST
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Read the product’s user guide to check that you’re familiar with its normal operation.
Your product may not need servicing.
Read carefully through the terms of the warranty below.
THEN GET IN TOUCH
Contact DCS Customer Care if:
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you believe your product has a defect
covered by warranty. You’ll need to have
ready the product’s model & serial numbers
(see the table opposite for where you can
find these) and proof of its date of purchase.
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you want service for a product defect that
is not or no longer covered by warranty.
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you have any questions or need information.
What are our & your liabilities under warranty, what’s covered and for how long?
OUR PROMISE TO YOU
In the relevant warranty period and with the coverage and payment terms as detailed
below and in the table opposite, we (Fisher & Paykel Appliances, the warrantor)
guarantee to repair or replace a defective part or product anywhere in New Zealand and
Australia.
IF WE CANNOT REPAIR
If we cannot repair a defective part of the product after a reasonable number of
attempts, at our option we may replace the part or the product, or provide you with a
full refund of the purchase price of the product, excluding installation and other charges.
SERVICE PROVIDER & HOURS
All service under warranty shall be provided by Fisher & Paykel Appliances or its
Authorised Service Agent during normal business hours.
PROOF OF PURCHASE
You may be required to provide reasonable proof of the product’s date of purchase
before it can be serviced under warranty.
TRAVEL & SHIPPING COSTS
Our technician will travel to the location of the product at our expense, except if the
product is installed:
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in a motor vehicle, boat or similar mobile facility or
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in a geographically isolated location with limited or restricted access,
in which case you must bring the product or mobile construction containing it to the
service center at your expense or pay for the technician’s travel to the location of the
product.
Contact your installer or dealer if:
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you believe your product has a defect
due to incorrect installation. Such
defects are not covered by warranty.
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received a damaged product. Fisher
& Paykel is not responsible for
shipping damage.