User's Manual

Troubleshooting
Basic Problems
Print Quality Problems
Calling For Service
Basic Problems
Use the following table to find solutions for printing problems you encounter. If you cannot fix the problem,
contact Dell at support.dell.com. You may have a printer part that requires cleaning or replacement by a
service technician.
The print is getting light, but the Toner Low /Replace Drum light is
not on.
Remove the toner cartridge and firmly shake it from side-to-side and front-to-back several to
use the remaining toner, and then reinsert it and continue printing. Repeat this procedure
multiple times until. the print remains faded. When the print remains faded, replace the toner
cartridge. See Replacing the Toner Cartridge for more information.
The Toner Low /Replace Drum light is on (not blinking).
Remove the toner cartridge and firmly shake it from side-to-side and front-to-back several to
use the remaining toner, and then reinsert it and continue printing. Repeat this procedure
multiple times until the print remains faded. When the print remains faded, replace the toner
cartridge. See Replacing the Toner Cartridge for more information.
The Toner Low /Replace Drum light is blinking.
The imaging drum is approaching full and will need replacing. Immediately order a new imaging
drum and see Replacing the Imaging Drum for more information.
The Toner Low /Replace Drum and the Error lights are blinking.
The imaging drum is full and needs replacing. The printer will not print any more pages until the
imaging drum is replaced. See Replacing the Imaging Drum for more information.
The Load Paper light is on, even though there is paper loaded in the 250-sheet
or 550-sheet tray.
Make sure the tray is pushed all the way in.
The printer is on and the Error light is on.
Make sure the printer cover is closed.