Dell™ Vostro™ 1310, 1510, and 1710 Setup and Quick Reference Guide Models PP36S, PP36L, and PP36X w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.
Contents 1 About Your Computer . Front View . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . 7 Vostro 1510 . . . . . . . . . . . . . . . . . . . . . . 8 Vostro 1710 . . . . . . . . . . . . . . . . . . . . . . 9 Dell™ Vostro™ 1310 Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Vostro 1510 . . . . . . . . . . . . . . . . . . . . . 11 Vostro 1710 . . . . . . . . . . . . .
3 Specifications 4 Troubleshooting . Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 35 Power Lights . . . . . . . . . . . . . . . . . . . . 35 Beep Codes . . . . . . . . . . . . . . . . . . . . . 35 Error Messages . . . . . . . . . . . . . . . . . . . 37 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 42 . . . . . . . . . . . . . . . . . . . . 44 Solving Problems Power Problems . . . .
6 Finding Information . . . . . . . . . . . . . . . . . 61 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . 63 Obtaining Assistance . . . . . . . . . . . . . . . . . . Technical Support and Customer Service DellConnect™. . . . . . 64 . . . . . . . . . . . . . . . . . . . 64 Online Services . . . . . . . . . . . . . . . . . . . AutoTech Service . . . . . . . . . . . . . . . . . . 65 65 . . . . . . . . . . . . . . . 65 . . . . . . . . . . . . . . . . . . .
Contents
About Your Computer Front View Dell™ Vostro™ 1310 1 2 3 4 5 6 9 A 7 13 8 12 9 11 1 display 2 power button 3 device status lights 4 keyboard status lights 10 About Your Computer 7
5 media controls (volume, forward, reverse, stop, play, eject) 7 AC adapter connector 8 USB connectors (2) 9 wireless switch 10 optical device in media bay 12 touch pad 11 fingerprint reader (optional) 6 keyboard 13 touch pad buttons (2) Vostro 1510 1 2 3 4 5 6 9 A 16 15 7 14 13 8 12 11 8 10 9 1 display 2 power button 3 device status lights 4 keyboard status lights About Your Computer
5 media controls (volume, forward, reverse, stop, play, eject) 6 keyboard 7 security cable slot 8 optical device/media bay 9 USB connectors (2) 10 IEEE 1394 connector 11 fingerprint reader (optional) 12 touch pad 13 touch pad buttons (2) 14 8-in1 card reader slot 15 audio connectors (2) 16 power and battery charge lights Vostro 1710 1 2 3 4 5 6 9 7 A 18 17 8 16 15 9 14 13 12 11 10 1 display latches 2 display 3 power button 4 device status lights About Your Computer 9
5 keyboard status lights 6 media control buttons 7 keyboard 8 security lock 9 optical device/media bay 10 USB connectors (2) 11 1394 connector 12 wireless switch 13 fingerprint reader (optional) 14 touch pad 15 touch pad buttons 16 8-in-1 card reader 17 audio connectors 18 power/battery charging status lights Back View Dell™ Vostro™ 1310 1 2 3 4 10 9 8 10 7 6 5 1 8-in-1 card reader slot 2 ExpressCard/54 slot 3 audio connectors (2) 4 IEEE 1394 connector 5 air vents 6
7 security cable slot 8 network connector 9 video connector 10 battery CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire.The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
CAUTION: Do not block, push objects into, or allow dust to accumulate in the air vents. Do not store your Dell™ computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.
Wireless Switch Use the wireless switch to locate networks or to enable or disable wireless network devices. For more information about the wireless switch, see the Dell Technology Guide on your computer or at support.dell.com. For information about connecting to the Internet, see "Connecting to the Internet" on page 17.
Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage.
3 Connect USB devices, such as a mouse or keyboard, if applicable. 4 Connect IEEE 1394 devices, such as a DVD player, if applicable. 5 Open the computer display and press the power button to turn on the computer. NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer.
6 Connect to the Internet, if applicable. See "Connecting to the Internet" on page 17 for more information. 4 5 3 3 2 2 1 1 1 Internet service 2 cable or DSL modem 3 wireless router 4 laptop computer with network adapter 5 laptop computer with wireless network card Connecting to the Internet To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP).
Setting Up Your Internet Connection To set up an Internet connection with a desktop shortcut provided by your ISP: 1 Save and close any open files, and exit any open programs. 2 Double-click the ISP icon on the Microsoft® Windows® desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below.
Microsoft Windows Vista® 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button → Control Panel 3 Under Network and Internet, click Connect to the Internet. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: • Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection. • Chose Dial-up if you will use a dial-up modem or ISDN.
Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers. To prepare a new computer for the file transfer: 1 Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard. 2 When the Files and Settings Transfer Wizard welcome screen appears, click Next.
To transfer data to the new computer: 1 On the Now go to your old computer screen on the new computer, click Next. 2 On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. The wizard reads the collected files and settings and applies them to your new computer. When all of the settings and files have been applied, the Finished screen appears. 3 Click Finished and restart the new computer.
3 On the Files and Settings Transfer Wizard welcome screen, click Next. 4 On the Which computer is this? screen, click Old Computer→ Next. 5 On the Select a transfer method screen, click the transfer method you prefer. 6 On the What do you want to transfer? screen, select the items you want to transfer and click Next. After the information has been copied, the Completing the Collection Phase screen appears. 7 Click Finish.
Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type Dell™ Vostro™ 1310, 1510, and 1710: • Intel® Core™2 Duo (1.4–2.6 GHz) • Intel® Celeron® (1.8–2.
ExpressCard (continued) ExpressCard connector • 54-mm ExpressCard slot (supports both USB- and PCIe-based interfaces) Cards supported ExpressCard/54 (54 mm) (2.126 inches) ExpressCard connector size 54 mm (2.
Ports and Connectors Audio microphone connector, stereo headphone/speakers connector IEEE 1394a 4-pin connector Mini-Card support (internal expansion slots) Vostro 1310, 1510, and 1710: • one Mini-Card slot • one dedicated Mini-Card slot for WLAN • one USB-based daughter card with Bluetooth® wireless technology (Dell™ Wireless 360) Network adapter RJ-45 port USB Vostro 1310 and 1510: • four USB ports Vostro 1710: • six USB ports Video 15-pin VGA video connector Communications Modem supports ext
Video (continued) Video controller Vostro 1310 and 1510 discrete: • NVIDIA GeForce 8400M GS, 64 bit Vostro 1710 discrete: • NVIDIA GeForce 8600M GS, 128 bit Video memory Vostro 1310, 1510, and 1710 integrated: • up to 256 MB of shared memory Vostro 1310 discrete: • 128 MB Vostro 1510 discrete: • 256 MB Vostro 1710 discrete: • 256 MB LCD interface LVDS Audio Audio type high-definition audio (HDA) Audio codec Realtek ALC268 Stereo conversion 24-bit (analog-to-digital and digital-toanalog) Interfac
Display Type (active-matrix TFT) • WXGA anti-glare (Vostro 1310 and 1510) • WXGA TrueLife (Vostro 1310) • WXGA+ anti-glare (Vostro 1510 and 1710) • WXGA+ TrueLife (Vostro 1510) • WUXGA TrueLife (Vostro 1510 and 1710) Dimensions: Height Vostro 1310: • 178.8 mm (7.03 inches) Vostro 1510: • 208.9 mm (8.224 inches) Vostro 1710: • 245.0 mm (9.64 inches) Width Vostro 1310: • 286 mm (11.26 inches) Vostro 1510: • 333.1 mm (13.114 inches) Vostro 1710: • 383.0 mm (15.0 inches) Diagonal Vostro 1310: • 339.
Display (continued) WXGA+ anti-glare 1440 x 900 (Vostro 1510 and 1710) WXGA+ with TrueLife 1440 x 900 (Vostro 1510 and 1710) WSXGA with TrueLife 1680 x 1050 (Vostro 1510) WUXGA with TrueLife 1920 x 1200 (Vostro 1510 and 1710) Refresh rate 60 Hz Operating angle 0° (closed) to 160° Horizontal viewing angle ±40° (WXGA) ±40° (WXGA with TrueLife) Controls Brightness can be controlled through keyboard shortcuts. Keyboard Number of keys Vostro 1310 and Vostro 1510: • 84 (U.S.
Touch Pad X/Y position resolution (graphics table mode) 240 cpi Size: Width Vostro 1310: • 63 mm (2.480 inches) Vostro 1510 and 1710: • 73.7 mm (2.902 inches) Height Vostro 1310: • 37 mm (1.457 inches) Vostro 1510 and 1710: • 43.1 mm (1.
Battery (continued) Dimensions: Depth 4 cell, 6 cell, and 8 cell: • 50.3 mm (1.980 inches) 9 cell: • 72 mm (2.835 inches) Height Vostro 1310: • 4 cell and 6 cell: 19.9 mm (0.783 inch) • 9 cell: 20.7 mm (0.815 inch) Vostro 1510: • 6 cell: 19.9 mm (0.783 inch) • 9 cell: 20.7 mm (0.815 inch) Vostro 1710 • 6 cell and 8 cell: 20.2 mm (0.795 inch) Width Vostro 1310 and Vostro 1510: • 4 cell and 6 cell: 205 mm (8.071 inches) • 9 cell: 221.9 mm (8.736 inches) Vostro 1710 • 6 cell and 8 cell: 271 mm (10.
AC Adapter (continued) Output current (65 W) 4.34 A (maximum at 4-second pulse) 3.34 A (continuous) Output current (90 W) 5.62 A (maximum at 4-second pulse) 4.62 A (continuous) NOTE: On a Vostro 1710 computer that has a discrete video configuration, you must use the 90-W AC adapter that is shipped with your computer. Using the incorrect AC adapter will prevent optimal system performance and produce a BIOS warning. Rated output voltage 19.5 VDC (65 W and 90 W) Dimensions (65 W): Height 27.8–28.
Physical (continued) Width Vostro 1310: • 317 mm (12.480 inches) Vostro 1510: • 357 mm (14.055 inches) Vostro 1710: • 393 mm (15.472 inches) Depth Vostro 1310: • 243.2 mm (9.575 inches) Vostro 1510: • 258 mm (10.157 inches) Vostro 1710: • 286 mm (11.26 inches) Weight Vostro 1310: • minimum 2.1 kg (4.630 lb) with 4-cell battery Vostro 1510: • minimum 2.8 kg (6.173 lb) with 6-cell battery Vostro 1710: • minimum 3.41kg (7.
Environmental (continued) Maximum vibration (using a random vibration spectrum that simulates user environment): Operating 0.66 GRMS Storage 1.3 GRMS Maximum shock (measured with hard drive in operating status and a 2-ms half-sine pulse for operating. Also measured with hard drive in head-parked position and a 2-ms halfsine pulse for storage): Operating 142 G Storage 163 G Camera (Optional) Still resolution 1.
Specifications
Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
If your computer beeps during start-up: 1 Write down the beep code. 2 Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 42). Code Description (repetitive short beeps) Suggested Remedy 1 BIOS checksum Contact Dell. failure. Possible motherboard failure.
Code Description (repetitive short beeps) 5 Real-time clock failure. Possible battery failure or motherboard failure. Suggested Remedy 1 Replace the battery (see your Service Manual at support.dell.com). 2 If the problem persists, contact Dell. 6 Video BIOS Test Failure Contact Dell. 7 CPU-cache test failure Contact Dell. Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. E R R O R R E A D I N G P C M C I A C A R D — The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information.
Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 42). H A R D - D I S K D R I V E R E A D F A I L U R E — The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE — A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. M E M O R Y A L L O C A T I O N E R R O R — The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again.
O P E R A T I N G S YS T E M N O T F O U N D — Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Dell Diagnostics" on page 42). O P T I O N A L R O M B A D C H E C K S U M — The optional ROM has failed. Contact Dell (see "Dell Diagnostics" on page 42). A R E Q U I R E D . D L L F I L E W A S N O T F O U N D — The program that you are trying to open is missing an essential file. Remove and then reinstall the program.
T I M E - O F - D A Y C L O C K L O S T P O W E R — System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 69).
It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. See your Service Manual at support.dell.com to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.
Starting the Dell Diagnostics From the Drivers and Utilities Media 1 Insert the Drivers and Utilities media. 2 Shut down and restart the computer. When the DELL logo appears, press immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only.
Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable in the power connector on the back of the computer and the electrical outlet. • Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.
• Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com).
Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer. The computer does not start up ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown.
A program is designed for an earlier Microsoft® Windows® operating system RUN THE PROGRAM COMPATIBILITY WIZARD — Windows XP: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments. 1 Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next. 2 Follow the instructions on the screen.
BACK UP YOUR FILES IMMEDIATELY • Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs • Save and close any open files or programs and shut down your computer through the Start menu Dell™ Technical Update Service The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.
Clicking the Dell Support Icon Click or right-click the icon to perform the following tasks: • Check your computing environment. • View the Dell Support Utility settings. • Access the help file for the Dell Support Utility. • View frequently asked questions. • Learn more about the Dell Support Utility. • Turn off the Dell Support Utility.
Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Windows XP: 1 Click Start→ Control Panel. 2 Under Pick a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. Windows Vista: 1 Click the Windows Vista Start button™ , and right-click Computer.
Returning to a Previous Device Driver Version Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 Right-click the device for which the new driver was installed and click Properties. 3 Click the Drivers tab→ Roll Back Driver. Windows Vista: 1 Click the Windows Vista Start button , and right-click Computer. 2 Click Properties→ Device Manager. NOTE: The User Account Control window may appear.
3 When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer. 4 When you see the Windows desktop, reinsert the Drivers and Utilities media. 5 At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed.
6 Click Browse and browse to the location to which you previously copied the driver files. 7 When the name of the appropriate driver appears, click the name of the driver→ OK→ Next. 8 Click Finish and restart your computer. Restoring Your Operating System You can restore your operating system in the following ways: • Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files.
Starting System Restore Windows XP: NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click Start→ All Programs→ Accessories→ System Tools→ System Restore. 2 Click either Restore my computer to an earlier time or Create a restore point. 3 Click Next and follow the remaining on-screen prompts. Windows Vista: 1 Click Start .
Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP. If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: 1 Click Start→ Control Panel→ Performance and Maintenance→ System. 2 Click the System Restore tab and ensure that Turn off System Restore is unchecked.
Windows XP: Dell PC Restore Using PC Restore: 1 Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press . If you do not press in time, let the computer finish starting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot. 3 Click Restore and click Confirm. The restore process takes approximately 6 to 10 minutes to complete.
Removing PC Restore: NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard drive space.
3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK. 5 Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears. 6 Click Next. The Confirm Data Deletion screen appears.
To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: The Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer.
Finding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer. Document/Media/Label Contents Service Tag/Express Service Code Label • Use the Service Tag to identify your computer when you use The Service Tag/Express Service Code is support.dell.com or contact support. located on your computer.
Document/Media/Label Contents Safety, Regulatory, Warranty, and Support Documentation • Warranty information This type of information may have shipped with your computer or is available online. • Safety instructions • Terms and Conditions (U.S. only) • Regulatory information • Ergonomics information • End User License Agreement Service Manual • How to remove and replace parts The Service Manual for your computer can be found at support.dell.com.
Getting Help Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem: 1 See "Solving Problems" on page 44 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Dell Diagnostics" on page 42 for procedures on how to run Dell™ Diagnostics.
For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 64. NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability. Technical Support and Customer Service Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
• Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only) apsupport@dell.com (Asian/Pacific countries only) • Dell Marketing and Sales e-mail addresses apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.com (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com Log in as user: anonymous, and use your e-mail address as your password.
Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 69.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 68). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No Network, version, and network adapter: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files.
Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1 Visit support.
Getting Help
Index B E beep codes, 35 ergonomics information, 62 C contacting Dell, 69 D Dell contacting, 69 Dell Diagnostics, 42 Dell Technology Guide, 62 error messages, 37 beep codes, 35 F Factory Image Restore, 56, 58 Files and Settings Transfer Wizard, 19 H Device Driver Rollback, 52 hardware beep codes, 35 Dell Diagnostics, 42 diagnostics beep codes, 35 Dell, 42 I DellConnect, 64 Diagnostics checklist, 68 documentation Dell Technology Guide, 62 Service Manual, 62 Internet connection about, 17 option
Microsoft Windows License, 62 O software reinstalling, 51 troubleshooting, 48 specifications, 23 operating system media, 59 reinstalling, 61 System Restore, 54 Operating System media, 61 Starting the Dell Diagnostics From the Drivers and Utilities Media, 44 Starting the Dell Diagnostics From Your Hard Drive, 43 support contacting Dell, 69 P System Restore, 54 PC Restore, 56 power troubleshooting, 45 power light conditions, 45 problems restore to previous state, 54 R reinstalling drivers, 51 software
V views front, 7 W Windows Vista Device Driver Rollback, 52 Factory Image Restore, 56 Program Compatibility wizard, 48 reinstalling, 61 System Restore, 54 Windows XP Device Driver Rollback, 52 Files and Settings Transfer Wizard, 19 PC Restore, 56 reinstalling, 61 System Restore, 54 wizards Files and Settings Transfer Wizard, 19 Program Compatibility wizard, 48 Index 73
Index
