User Manual

Dell EMC ProSupport Plus for Enterprise
When you purchase your PowerEdge server, we recommend ProSupport Plus, our proactive and preventative support service
for your business-critical systems. ProSupport Plus provides you with all the benefits of ProSupport, plus the following:
● An assigned Services Account Manager who knows your business and your environment
● Immediate advanced troubleshooting from an engineer who understands your PowerEdge server
● Personalized, preventive recommendations based on analysis of support trends and best practices from across the Dell
Technologies infrastructure solutions customer base to reduce support issues and improve performance
● Predictive analysis for issue prevention and optimization enabled by SupportAssist
●
Proactive monitoring, issue detection, notification, and automated case creation for accelerated issue resolution enabled by
SupportAssist
● On-demand reporting and analytics-based recommendations enabled by SupportAssist and TechDirect
Dell EMC ProSupport for Enterprise
Our ProSupport service offers highly trained experts around the clock and around the globe to address your IT needs. We help
minimize disruptions and maximize availability of PowerEdge server workloads with:
● 24x7 support through phone, chat and online
● Predictive, automated tools and innovative technology
● A central point of accountability for all hardware and software issues
● Collaborative 3rd party support
● Hypervisor, operating system and application support
● Consistent experience regardless of where you are located or what language you speak
● Optional onsite parts and labor response options including next business day or four-hour mission critical
NOTE: Subject to service offer country availability.
Figure 26. Dell EMC Enterprise Support model
Dell Technologies Services
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