User Manual

Dell EMC ProSupport One for Data Center
ProSupport One for Data Center offers flexible site-wide support for large and distributed data centers with more than
1,000 assets. This offering is built on standard ProSupport components that leverage our global scale but are tailored to
your company's needs. While not for everyone, this service option offers a truly unique solution for Dell Technologies largest
customers with the most complex environments.
● Team of assigned Services Account Managers with remote, on-site options
● Assigned ProSupport One technical and field engineers who are trained on your environment and configurations
● On-demand reporting and analytics-based recommendations enabled by SupportAssist and TechDirect
● Flexible on-site support and parts options that fit your operational model
● A tailored support plan and training for your operations staff
ProSupport for HPC
The ProSupport for HPC provides solution-aware support including:
● Access to senior HPC experts
● Advanced HPC cluster assistance: performance, interoperability & configuration
● Enhanced HPC solution level end-to-end support
● Remote pre-support engagement with HPC Specialists during ProDeploy implementation
Learn more at DellEMC.com/HPC-Services.
Figure 27. ProSupport for HPC
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