User's Manual
Action Yes No
1
Locate the cause of the problem using the Ghost
Configuration Chart.
1. Start Tool Box. For how to start Tool Box, see
"
Understanding Your Printer Software."
The Tool Box opens.
2. Select Chart Print from the left list.
3. Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
Is the type of ghosting identified?
Proceed to the action corresponding to the
type of ghosting.
Positive ghost - 2a
Negative ghost - 2b
Contact
Dell.
2a
Replace the drum cartridge if you have a spare.
1. Replace the drum cartridge. See "
Replacing the
Drum Cartridges."
2. After you replace the drum cartridge, start Tool
Box. For how to start Tool Box, see "
Understanding
Your Printer Software."
The Tool Box opens.
3. Select Chart Print from the left list.
4. Click the Ghost Configuration Chart button.
The Ghost Configuration Chart is printed.
Does this solve your problem?
The task is complete. (The drum cartridge you
are using has been damaged. Replace it with
a new one.)
Contact
Dell.
2b
If using non-recommended print media, use the print
media recommended for the printer.
Does this solve your problem?
The task is complete.
Go to
action
2a.
Light-Induced Fatigue
Action Yes No
1
Check if the print defect falls under the patterns of light-
induced fatigue.
1. Start Tool Box. For how to start Tool Box, see
"
Understanding Your Printer Software."
The Tool Box opens.
2. Select Chart Print from the left list.
3. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Does the print defect fall under the patterns of light-
induced fatigue?
Go to action 2.
Contact
Dell.
2
Replace the drum cartridge if you have a spare.
1. Replace the drum cartridge. See "
Replacing the
Drum Cartridges."
2. After you replace the drum cartridge, start Tool Box.
For how to start Tool Box, see "
Understanding Your
Printer Software."
3. Select Chart Print from the left list.
4. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
The task is complete. (The drum cartridge you
are using has been damaged. Replace it with a
new one.)
Contact
Dell.