User's Manual
Does this solve your problem?
3
Replace the drum cartridge if you have a spare.
1. Replace the drum cartridge. See "
Replacing the
Drum Cartridges."
2. After you replace the drum cartridge, start Tool Box.
For how to start Tool Box, see "
Understanding Your
Printer Software."
The Tool Box opens.
3. Select Chart Print from the left list.
4. Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. (The drum cartridge you
are using has been damaged. Replace it with a
new one.)
Contact
Dell.
Wrinkled/stained paper
Action Yes No
1
Verify that the correct print media is being used.
See "
Supported Paper Sizes." If not, use the print
media recommended for the printer, and test print
your document again.
Does this solve your problem?
The task is complete.
Proceed to the action
corresponding to the type of print
media.
Plain paper - 2
Envelope - 4
2
Check if the envelope lever of the printer is lifted
up when you print on plain paper, and test print
your document again.
NOTE: When you use the optional output
expander, check if the lever of the output
expander is pulled down (normal mode).
For more information on how to change the mode,
see "
Loading Print Media."
Does this solve your problem?
The task is complete. Go to action 3.
3
If using non-recommended print media, use the
print media recommended for the printer, and test
print your document again.
Does this solve your problem?
The print media you are
using is not supported. Use
another one.
Contact Dell.
4
Check if the envelope lever of the printer is down
when you print on envelope, and test print your
document again.
NOTE: When you use the optional output
expander, check if the lever of the output
expander is pulled up (envelope mode).
For more information on how to change the mode,
see "
Loading Print Media."
Does this solve your problem?
The task is complete. Go to action 5.
5
If using non-recommended envelope, change it to
recommended one and try again.
The envelope you are using
is not supported. Use the Go to action 6.