XPS 13 Plus 9320 / XPS 9320 Service Manual Regulatory Model: P151G Regulatory Type: P151G001 March 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 5 Safety instructions.............................................................................................................................................................. 5 Before working inside your computer.......................................................................................................................5 Safety precautions.....................
Removing the palm-rest assembly.......................................................................................................................... 44 Installing the palm-rest assembly............................................................................................................................ 45 Chapter 3: Drivers and downloads............................................................................................... 47 Chapter 4: System setup........................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
5. Remove any media card and optical disk from your computer, if applicable. 6. Enter the service mode, if you are able to power on your computer. Service Mode Service Mode is used to cut-off power, without disconnecting battery cable from system board prior conducting repairs in the computer. CAUTION: If you are unable to turn on the computer to put it into Service Mode or the computer does not support Service Mode then proceed to disconnect the battery cable.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable. Two recognized types of ESD damage are catastrophic and intermittent failures. ● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and complete loss of device functionality.
● ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the new part arrived in.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Torx #5 (T5) screwdriver Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Secured to Screw type Quantity Wireless-card bracket System board M1.6x2.3 (captive) 1 System board Palm-rest and keyboard assembly M1.6x3 4 System board Palm-rest and keyboard assembly M1.6x2.3 7 Power button with fingerprint reader Palm-rest and keyboard assembly M1.4x2 4 Keyboard Palm-rest and keyboard assembly M1.4x1.2 17 Keyboard Palm-rest and keyboard assembly M1.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Base cover System board Heat sink Display assembly-cable bracket M.
16. Right speaker 17. Left speaker NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Ensure that your computer is in Service Mode.
Steps 1. Remove the six screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. NOTE: A Torx #5 (T5) screwdriver is necessary to remove the six screws (M2x3, Torx 5). 2. Place your thumbs and fingers into the recess at the top edge of the base cover. 3. Use both thumbs to pry the base cover in order to release it from the palm-rest and keyboard assembly.
NOTE: Do not pull on or pry the base cover from where the display assembly hinges are, doing so may damage the base cover. 4. Move your hands to both sides of the base cover and lift the base cover off the palm-rest and keyboard assembly. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Place and snap the base cover into place on the palm-rest and keyboard assembly. NOTE: Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly before applying slight pressure to the base cover. 2. Replace the six screws (M2x3, Torx 5) that secure the base cover to the palm-rest and keyboard assembly. NOTE: A Torx #5 (T5) screwdriver is necessary to install the six screws (M2x3, Torx 5). Next steps 1.
● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the battery and other system components. ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.
Steps 1. Loosen the captive screw that secures the battery-connector bracket to the system board. 2. Unhook and lift the battery-connector bracket off the system board. 3. Use the pull tab on the battery power cable to disconnect the battery cable from the battery connector. 4. Remove the six screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly. 5. Use the pull tab to lift the battery slightly from its top edge.
Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the battery and provides a visual representation of the installation procedure.
Steps 1. Align the edge of the battery at an angle so that the cutouts on the battery fit into the hooks on the palm-rest and keyboard assembly. Align the two screw holes on the battery with the screw holes on the palm-rest and keyboard assembly as well. 2. Lower the battery to the palm-rest and keyboard assembly until it fits into the battery section of the palm-rest and keyboard assembly. 3. Replace the six screws (M1.6x2.5) that secure the battery to the palm-rest and keyboard assembly.
NOTE: Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly before replacing the screws. 4. Connect the battery cable to the system board. 5. Line up the battery-connector bracket over the battery connector on the system board. 6. Slide the hook at the end of the battery-connector bracket under the system board. Ensure the hook fits into the underside of the system board. 7.
Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2230 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive. NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive.
Steps 1. Remove the screw (M2x3) that secures the M.2 solid-state drive shield to the system board. 2. Slide the M.2 solid-state drive shield off the system board. 3. Slide the M.2 2230 solid-state drive out of the solid-state drive slot. Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the M.
Steps 1. Align the notch on the M.2 2230 solid-state drive with the tab on the solid-state drive slot. 2. Slide the M.2 2230 solid-state drive into the solid-state drive slot. 3. Insert the tab of the M.2 solid-state drive shield into the peg on the system board. 4. Replace the screw (M2x3) that secures the M.2 solid-state drive shield to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the M.
Steps 1. Loosen the screw (M2x3) that secures the M.2 solid-state drive shield to the system board. 2. Lift the M.2 solid-state drive shield off the system board. 3. Slide the M.2 2280 solid-state drive out of the solid-state drive slot. 4. Lift the M.2 2280 solid-state drive assembly off the system board. Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Align the notch on the M.2 2280 solid-state drive with the tab on the solid-state drive slot. 2. Slide the M.2 2280 solid-state drive into the solid-state drive slot. 3. Insert the tab of the M.2 solid-state drive shield into the peg on the system board. 4. Replace the screw (M2x3) that secures the M.2 solid-state drive shield to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Fans Removing the fans Prerequisites 1.
Steps 1. Lift the latch of right-fan cable connector, use the pull tab of the right-fan cable to disconnect it from the system board. 2. Remove the two screws (M1.6x2.5) that secure the right fan to the system board. 3. Lift the right fan off the system board. 4. Lift the latch of left-fan cable connector, use the pull tab of the left-fan cable to disconnect it from the system board. 5. Remove the two screws (M1.6x2.5) that secure the left fan to the system board. 6. Lift the left fan off the system board.
Installing the fans Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the fans and provides a visual representation of the installation procedure. Steps 1. Align the screw holes of the right fan with the screw holes of the system board.
2. Replace the two screws (M1.6x2.5) that secure the right fan to the system board. 3. Connect the right fan cable to the system board. 4. Align the screw holes of the left fan with the screw holes of the system board. 5. Replace the two screws (M1.6x2.5) that secure the left fan to the system board. 6. Connect the left fan cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink Prerequisites 1.
Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: If either the system board or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved.
About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure. Steps 1. Loosen the three captive screws (M1.6x2) that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4. Remove the three screws (M1.6x2.
7. Remove the three screws (M2.5x5) that secure the left hinge to the system board and the palm-rest and keyboard assembly. 8. Remove the three screws (M2.5x5) that secure the right hinge to the system board and the palm-rest and keyboard assembly. 9. Lift the display assembly off the palm-rest and keyboard assembly. 10. After performing all the above steps, you are left with display assembly.
Steps 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. 2. Place the palm-rest and keyboard assembly at the edge of a flat table. 3. Open the hinges of the display assembly to a 90-degree angle. 4. Align the screw holes of the palm-rest and keyboard assembly to the screws holes on the hinges of the display assembly. 5. Replace the three screws (M2.5x5) that secure the left hinge to the palm-rest and keyboard assembly. 6. Replace the three screws (M2.
11. Align the screw holes on the display-assembly cable bracket with the screw holes on the system board and tighten the three captive screws (M1.6x2). Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the M.2 2230 solid-state drive or M.2 2280 solid-state drive from M.
Removing and installing components
Steps 1. Loosen the captive screw (M1.6x2.3) that secures the wireless-module bracket to the system board. 2. Lift the wireless-module bracket off the system board. 3. Loosen the three captive screws (M1.6x2) that secure the display-assembly cable bracket to the system board. 4. Lift the display-assembly cable bracket off the system board. 5. Disconnect the wireless-module cables from the wireless module. 6. Disconnect the camera cable and the display cable from the system board. 7.
Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image indicates the connectors and component(s) on your system board. Figure 2. System-board connectors 1. 3. 5. 7. 9. 11. 13.
Removing and installing components 37
Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Hold the system board by the short edges, as shown in the image, and place the system board on the palm-rest and keyboard assembly. Ensure that the Thunderbolt 4 ports are aligned with their corresponding port holes on the palm-rest and keyboard assembly. 3. Replace the seven screws (M1.6x2.3) that secure the system board to the palm-rest and keyboard assembly. 4. Replace the four screws (M1.
6. Follow the procedure in After working inside your computer. Power button with fingerprint reader Removing the power button with fingerprint reader Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the system board.
Installing the power button with fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power button with fingerprint reader and provides a visual representation of the installation procedure. Steps 1. Open the display assembly to a 90-degree angle and place the computer on the edge of a flat surface. 2.
Keyboard Removing the keyboard Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the system board. NOTE: The system board can be removed with the following components attached: ● heat sink ● fans ● solid-state drive 5. Remove the power button with fingerprint reader. About this task The following image(s) indicate the location of the keyboard and provides a visual representation of the removal procedure.
Steps 1. Remove the 17 screws (M1.4x1.2) that secure the keyboard to the palm-rest assembly. 2. Remove the seven screws (M1.6x2) that secure the keyboard to the palm-rest assembly. 3. Lift the latch of the keyboard-backlight connector and use the pull tab of the cable to disconnect the keyboard-backlight cable. 4. Lift the latch of the keyboard connector and use the pull tab of the cable to disconnect the keyboard cable. 5.
Steps 1. Align the screw holes of the keyboard with the screw holes of the palm-rest assembly. 2. Thread the keyboard-backlight cable and the keyboard cable through the openings of the palm-rest assembly. 3. Replace the seven screws (M1.6x2) that secure the keyboard to the palm-rest assembly. 4. Replace the 17 screws (M1.4x1.2) that secure the keyboard to the palm-rest assembly. 5. Connect the keyboard-backlight cable and close the latch of the keyboard-backlight connector.
6. Connect the keyboard cable and close the latch of the keyboard connector. Next steps 1. Install the power button with fingerprint reader. 2. Install the system board. NOTE: The system board can be replaced with the following components attached: ● heat sink ● fans ● solid-state drive 3. Install the battery. 4. Install the base cover. 5. Follow the procedure in After working inside your computer. Palm-rest assembly Removing the palm-rest assembly Prerequisites 1. 2. 3. 4.
Steps After performing the steps in the pre-requisites, you are left with the palm-rest assembly. Installing the palm-rest assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps Place the palm-rest assembly on a flat surface. Next steps 1. Install the keyboard. 2. Install the power button with fingerprint reader. 3. Install the system board. NOTE: The system board can be replaced with the following components pre-attached: ● heat sink ● fans ● solid-state drive 4. Install the battery. 5. Install the base cover. 6. Follow the procedure in After working inside your computer.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● ● ● ● Removable Drive (if available) Optical Drive (if available) Solid-State Drive (if available) Diagnostics The boot sequence screen also displays the option to access the System Setup screen.
Table 3. System setup options—Overview menu (continued) Overview AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor.
Table 4. System setup options—Boot Configuration menu (continued) Boot Configuration Default: OFF NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off. Secure Boot Mode Selects the Secure Boot operation mode. Default: Deployed Mode NOTE: Deployed Mode should be selected for normal operation of Secure Boot.
Table 5. System setup options—Integrated Devices menu (continued) Integrated Devices Enable Thunderbolt™ Technology Support Enable Thunderbolt™ Technology Support Enables or disables Thunderbolt™ Technology support. Default: ON Enable Thunderbolt™ Boot Support Enable Thunderbolt™ Boot Support Enables or disables Thunderbolt™ Boot Support.
Table 6. System setup options—Storage menu (continued) Storage Enable MediaCard Enables to switch all media cards On/Off or set the media card to read-only state. By default, Enable Secure Digital (SD) Card is selected. Table 7. System setup options—Display menu Display Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Default: 50 Brightness on AC power Sets the screen brightness when the computer is running on AC power.
Table 9. System setup options—Power menu (continued) Power Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from the beginning of the day to a specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day. Default: OFF Peak Shift Enable Peak Shift Enables the computer to run on battery during peak power usage hours.
Table 10. System setup options—Security menu (continued) Security Attestation Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS. Disabling this setting restricts the ability to use the TPM for signature operations. Default: ON Key Storage Enable Enables to control whether the TPM Endorsement Hierarchy is available to the OS. Disabling this setting restricts the ability to use the TPM for storing owner data.
Table 11. System setup options—Passwords menu Passwords Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). System Password Sets, Changes, or deletes the system password. Password Configuration Upper Case Letter Enables or disables the requirement for at least one upper case letter. Default: OFF Lower Case Letter Enables or disables the requirement for at least one lower case letter.
Table 12. System setup options—Update, Recovery menu (continued) Update, Recovery NOTE: BIOS recovery is designed to fix the main BIOS block and cannot work if the Boot Block is damaged. In addition, this feature cannot work in the event of EC corruption, ME corruption, or a hardware issue. The recovery image must exist on an unencrypted partition on the drive. BIOS Downgrade Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions.
Table 14. System setup options—Keyboard menu Keyboard Fn Lock Options Fn Lock Options Enables or disables the Fn lock mode. Default: ON Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is selected, the F1-F12 keys scan the code for their secondary functions. Keyboard Illumination Keyboard Illumination Configures the operating mode of the keyboard illumination feature. Default: Bright. Enable the keyboard illumination feature at 100% brightness level.
Table 15. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Extend BIOS POST Time Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time. Default: 0 seconds MAC Address Pass-Through MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. Default: System Unique MAC Address. Mouse/Touchpad Mouse/Touchpad Defines how the computer handles mouse and touchpad input.
Table 17. System setup options—Performance menu (continued) Performance Default: All Cores Intel® SpeedStep Enable Intel® SpeedStep Technology Enables or disables the Intel® SpeedStep Technology to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production. Default: ON C-State Control Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.
System and setup password Table 19. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, update, or delete the existing system password, and press Enter or Tab. 4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab. NOTE: If you change the System and/or Setup password, reenter the new password when prompted.
8. Follow the on-screen instructions to complete the BIOS update. Updating the BIOS from the F12 One-Time boot menu Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12 One-Time boot menu. About this task BIOS Update You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12 One-Time boot menu on the computer.
5 Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.
System diagnostic lights When static, the Service LED indicates the power mode that your computer is in. When blinking in different patterns, the power and battery-charge status light indicates the respective issues that your computer is encountering. Static power and battery-charge status light The following table lists the status of your computer based on the Service LED. Table 20.
NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the computer when the diagnostic tests are performed. For more information, see SupportAssist Pre-Boot System Performance Check. Built-in self-test (BIST) System board built-in self-test (M-BIST) About this task Steps 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a failure with the system board. 3.
Display panel built-in self-test (LCD-BIST) About this task Steps 1. Press and hold the D key and then press the power button. 2. Release both the D key and the power button when the computer begins POST. 3. The display panel begins to display a solid color, or cycling through different colors. NOTE: The sequence of colors may very due to different display panel vendor. The user only needs to ensure that the colors are being displayed correctly without distortion or graphical anomalies. 4.
Table 22. BIST outcome LCD-BIST The LCD that flashes White, Red, Green, and Blue shows that the display is working fine and there is no fault with the LCD panel. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating system.
3. Remove the base cover. NOTE: The battery must be disconnected from the system board (see Steps 1 to 2 in Removing the battery). 4. Press and hold the power button for 20 seconds to drain the flea power. 5. Install the base cover. 6. Connect the power adapter to your computer. 7. Turn on your computer. NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 at www.dell.com/support.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
