Manual
The computer does not start up
Ensure that the AC adapter cable is firmly connected to the computer and to the electrical outlet.
The computer stops responding or a solid blue screen appears
Turn the computer off —
If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds
(until the computer turns off), and then restart your computer.
A program stops responding
End the program —
1. Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.
2. Click to select the program that is no longer responding, and click End Task.
A program crashes repeatedly
Check the software documentation —
Try to repair the program. If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft®Windows®operating system
Run the Program Compatibility Wizard —
The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows 7 operating system environments.
1. Click Start.
2. In the search box, type Use an older program with this version of Windows and press <Enter>.
3. Follow the instructions on the Program Compatibility wizard.
Other software problems
Check the software documentation or contact the software manufacturer for troubleshooting information —
l Ensure that the program is compatible with the operating system installed on your computer.
l Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.
l Ensure that the program is installed and configured properly.
l Verify that the device drivers do not conflict with the program.
l If necessary, uninstall and then reinstall the program.
l Back up your files immediately.
l Use a virus-scanning program to check the hard drive.
l Save and close any open files or programs and shut down your computer through the Start menu.
CAUTION: You may lose data if you are unable to perform an operating system shutdown.
NOTE: Most software includes installation instructions in its documentation or on a CD or DVD.