Instruction Manual

CHECK THE DOMAIN CONTROLLER VALIDATION METHOD
1 Access the application configuration settings from the Embedded Web Server.
2 Under the Smart Card Setup heading, make sure you selected the correct method from the Domain Controller
Validation menu. For information about configuring this setting, see
“Selecting the domain controller validation
method” on page 13.
3 Click Apply.
“An error occurred during domain controller chain validation” or “At least one of
the certificates in the domain controller certificate chain has been revoked” error
message
These system log errors indicate that there is a problem with one or more of the certificates needed for chain validation.
Certificates may be missing, expired, or revoked, or they may contain incorrect information.
CHECK THE CERTIFICATES INSTALLED ON THE PRINTER
1 From the Embedded Web Server, click Settings or Configuration.
2 Click Security > Certificate Management > Certificate Authority Management.
3 Make sure all certificates required for chain validation are installed and contain correct information. Make sure
none of the certificates have been revoked or are expired.
If you need to install certificates, then see
“Installing certificates manually” on page 5.
If all certificates are installed correctly and these issues still occur, then contact your solutions provider.
“The OCSP responder URL or certificate has not been configured” error message
This system log error indicates that OCSP settings are not configured correctly.
CHECK THE OCSP RESPONDER URL AND RESPONDER CERTIFICATE
1 Access the application configuration settings from the Embedded Web Server.
2 Under the Online Certificate Status Protocol (OCSP) heading, make sure the values in the Responder URL and
Responder Certificate fields are correct. For information about configuring these settings, see
“Selecting the
domain controller validation method” on page 13.
3 Click Apply.
Troubleshooting 33