Instruction Manual

ADD THE USER’S GROUP TO THE AUTHORIZATION LIST FOR THE PRINTER
Make sure the user’s Active Directory group is listed in the Group Authorization List field in the application
configuration settings.
1 Access the application configuration settings from the Embedded Web Server.
2 Under the Advanced Settings heading, add the user’s Active Directory group to the Group Authorization List field.
Separate multiple groups with a comma.
3 Click Apply.
Secure Scan To E-mail issues
“The e‑mail cannot be sent because your e‑mail address could not be retrieved”
error message
This error occurs when the user’s e‑mail address could not be retrieved from the Smart Card or the LDAP lookup. Try
one or more of the following:
MAKE SURE THE PRINTER E‑MAIL FUNCTION IS SECURED
For Smart Card Authentication Client to retrieve user e‑mail addresses, the printer e‑mail function must be secured
correctly. See
“Securing access to the application” on page 18.
MAKE SURE USER E‑MAIL ADDRESSES ARE RETRIEVED CORRECTLY
1 Access the Smart Card Authentication Client application configuration settings from the Embedded Web Server.
2 Under the Advanced Settings heading, from the E‑mail From Address menu, do one of the following:
• Select Smart Card if users log in to the printer using Smart Cards.
• Select LDAP Lookup if users log in to the printer manually (using a user name and password).
3 Click Apply.
CHECK THE LDAP SETTINGS
For information about resolving LDAP issues, see “LDAP issues” on page 41.
“Your e‑mail cannot be sent because your signing certificate could not be
retrieved” error message
This error occurs when the digital signing certificate could not be retrieved from the user’s Smart Card.
CHECK THE SIGNING CERTIFICATE ON THE USER’S SMART CARD
For users to digitally sign e‑mail, the Smart Card must contain a valid digital signing certificate. Check the Smart Card
to make sure it contains a signing certificate.
Troubleshooting 36