Instruction Manual

If you configured the application to allow users to choose whether to encrypt their e‑mail, then the first error message
is shown to users when one or more recipients do not have encryption certificates. Users can choose one of the following
on the printer touch screen:
• Send encrypted e‑mail only—Encrypted e‑mail will be sent only to recipients who have encryption certificates.
Recipients who do not have encryption certificates will not receive the e‑mail.
• Send all e‑mails unencrypted—Unencrypted e‑mail will be sent to all recipients.
Users can also return to the home screen to cancel the sending of the e‑mail.
If you configured the application to require e‑mail to be encrypted, then the second error message is shown to users
when one or more recipients do not have encryption certificates. Users can either send encrypted e‑mail only to
recipients who have encryption certificates (recipients who do not have encryption certificates will not receive the
e‑mail), or they can return to the home screen to cancel the sending of the e‑mail.
“No encryption certificates could be found for any of the addresses you entered.
Press Next to send the e‑mail without encryption” or “The e‑mail cannot be sent
because encryption certificates could not be found for any recipients” error
message
These errors indicate that none of the recipients the user tried to send an encrypted e‑mail to have encryption
certificates. For users to send encrypted e‑mail to a recipient, the recipient must be in the global address book and
must have a valid encryption certificate. Users cannot send encrypted e‑mail to recipients who do not have encryption
certificates.
If you configured the application to allow users to choose whether to encrypt their e‑mail, then the first error message
is shown to users when encryption certificates could not be found for any recipients. Users can either send unencrypted
e‑mail to all recipients or return to the home screen to cancel the sending of the e‑mail.
If you configured the application to require e‑mail to be encrypted, then the second error message is shown to users
when encryption certificates could not be found for any recipients. If this occurs, then users cannot send e‑mail. If you
want all e‑mail sent from the printer to be encrypted, then make sure each recipient has an encryption certificate in
the global address book.
“Unable to connect to the e-mail server” error message
This error usually occurs when there is a problem with the SMTP or e‑mail settings on the printer. See “Configuring
printer e‑mail settings” on page 15, or try one or more of the following:
MAKE SURE THE PRINTER IS CONNECTED TO A DOMAIN
1 From the Embedded Web Server, click Settings or Configuration.
2 Click Network/Ports > TCP/IP.
3 Under the TCP/IP heading, make sure the information typed in the Domain Name field is correct.
4 Click Submit.
Note: For more information about TCP/IP settings, see
“Configuring TCP/IP settings” on page 6.
Troubleshooting 38