Instruction Manual

CHECK THE SMTP SERVER AUTHENTICATION SETTING
1 From the Embedded Web Server, click Settings or Configuration.
2 Click E-mail/FTP Settings > SMTP Setup.
3 Under the Authentication heading, from the SMTP Server Authentication menu, do one of the following:
• Select Kerberos 5 if the SMTP server requires user credentials.
• Select No authentication required if Kerberos is not supported.
Note: If the SMTP server requires user authentication for sending e-mail but does not support Kerberos, then
the IP address or host name of the printer must be added to the SMTP server as a relay.
4 Click Submit.
PROVIDE THE SERVER HOST NAME IF THE SMTP SERVER USES KERBEROS
If the SMTP server uses Kerberos for authentication, then you must provide the server host name, not the IP address.
1 From the Embedded Web Server, click Settings or Configuration.
2 Click E-mail/FTP Settings > SMTP Setup.
3 Under the SMTP Setup heading, verify or correct the following settings:
• Primary SMTP Gateway—Type the host name (not the IP address) of the primary SMTP server the printer
uses for sending e-mail.
• Secondary SMTP Gateway—If you are using a secondary or backup SMTP server, then type the server host
name (not the IP address).
4 Click Submit.
MAKE SURE PORT 25 IS NOT BLOCKED
Make sure the server and firewall settings are configured to allow communication between the printer and the SMTP
server on Port 25.
MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
Make sure all appropriate network cables are connected securely and the network settings of the printer are
configured correctly. For information on networking the printer, see the printer User’s Guide on the Software and
Documentation CD that came with the printer.
“Send me a copy” is not available
For the “Send me a copy” option to appear on the printer control panel, the user’s e‑mail address must be available in
the login session before Secure E‑mail starts running. For Smart Card users, the e‑mail address is retrieved from the
Smart Card. For manual login users, the e‑mail address must be placed in the login session.
MAKE SURE ALL USER INFORMATION IS PLACED IN THE LOGIN SESSION
1 Access the Smart Card Authentication Client application configuration settings from the Embedded Web Server.
2 Under the Advanced Settings heading, select Wait for user information.
Troubleshooting 39