Owner's Manual

6 Brocade Adapters Troubleshooting Guide
53-1002145-01
How to use this chapter
2
“Host system freezes or crashes” “General adapter problems” All
“Operating system errors (blue screen)” “General adapter problems” All
“Driver event messages appearing in host system log
files”
“General adapter problems” All
“BCU version mismatch warning” “General adapter problems” All
“Errors or problems when entering BCU commands” “General adapter problems” All
“bcu pcifn --list and vhba --query commands return errors” “General adapter problems” All
“I/O data traffic issues” “General adapter problems” All
“Support Save file is too large (Windows only)” “General adapter problems” Windows
“Host system running Microsoft Windows fails to
hibernate”
“General adapter problems” Windows
“Driver incompatible with CNA drivers” “General adapter problems” Windows
2003
“Brocade BCU desktop shortcut missing (Windows only)” “General adapter problems” Windows
“Driver installation fails and system cannot be booted” “General adapter problems” Windows
2008
“Device drivers not loading for all adapter instances” “General adapter problems” Windows
“Installer program does not autorun” “General adapter problems” Windows
“Cannot remove Linux driver with uninstaller application
or scripts”
“General adapter problems” Windows
“Removing Ethernet (network) drivers causes error” “General adapter problems” Windows
“Files needed for bfad.sys message appears” “General adapter problems” Windows
“Cannot roll back driver on all adapter instances using
Device Manager”
“General adapter problems” Windows
“Driver preinstallation problems” “General adapter problems” Windows
“Errors when installing
brocade_driver_linux_<versions>.tar.gz package”
“General adapter problems” Linux
“Device drivers not loading due to lack of MSI-X interrupt
vectors”
“General adapter problems” VMware
“Driver installation fails on ESX systems” “General adapter problems” VMware
“Errors when using GUI-based software installer” “General adapter problems” All
“System will not boot over SAN or on local disk in Legacy
BIOS mode”
“General adapter problems”
“UEFI boot problems”
All
“Host not booting from remote LUN” “General adapter problems”
“UEFI boot problems”
All
“Boot devices not available in host’s Boot Manager menu” “General adapter problems”
“UEFI boot problems”
All
“Driver and operating system installation failure on boot
LUN”
“General adapter problems”
“UEFI boot problems”
All
TABLE 2 Isolate adapter problems (continued)
Problem Category OS Specific