Manual

22 Problem Solving

540

When you cannot delete documents from the [Print] window

Others

Cause Check point Remedy

You are trying to delete all

print data displayed in the

[Print] window. (Only the

system administrator is allowed

to delete all data.)

Confirm whether you are trying

to delete the print data from

the [Print] menu. ([Cancel All

Documents] menu.)

Select the print data to delete,

and delete from the

[Document] menu in the

[Print] window. (Select

[Cancel].)

The print data has a different

owner.

Confirm whether the name

displayed as the owner for the

selected print data and the

user's login name to Windows

are the same.

name displayed as the owner of

the print data, and then delete

the print data.

Symptom Remedy

The message "Unknown

document name" is displayed

for the job name in the job

history instead of the correct

job name.

Change the setting of the SMB receiving buffer to [Hard Disk

Spool] or [Memory Spool].