Dell PowerEdge R820 Owner's Manual Regulatory Model: E21S Series Regulatory Type: E21S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved.
Contents 1 About Your System......................................................................................................................9 Front-Panel Features And Indicators....................................................................................................................... 9 LCD Panel Features.................................................................................................................................................10 Home Screen..............................
UEFI Boot Menu............................................................................................................................................... 30 Embedded System Management............................................................................................................................30 iDRAC Settings Utility..............................................................................................................................................
Internal USB Memory Key (Optional)..................................................................................................................... 58 Replacing The Internal USB Key...................................................................................................................... 58 Expansion Cards And Expansion-Card Risers........................................................................................................ 59 Expansion Cards Installation Guidelines.................
Removing The Control-Panel Assembly...........................................................................................................98 Installing The Control-Panel Assembly............................................................................................................ 99 System Board..........................................................................................................................................................99 Removing The System Board........................
Technical Specifications....................................................................................................... 119 8 System Messages...................................................................................................................125 LCD Messages......................................................................................................................................................125 Viewing LCD Messages........................................................
1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features And Indicators—16 Hard Drive System Item Indicator, Button, or Connector 1 Power-on indicator, power button Icon Description The power-on indicator lights when the system power is on. The power button controls the power supply output to the system.
Item Indicator, Button, or Connector Icon Description 5 LCD menu buttons Allows you to navigate the control panel LCD menu. 6 Information tag A slide-out label panel which allows you to record system information such as Service Tag, NIC, MAC address, and so on as per your need. 7 LCD panel Displays system ID, status information, and system error messages. The LCD lights blue during normal system operation.
Item Button Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • • • • Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle Home Screen The Home screen displays user-configurable information about the system.
Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC7. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). MAC Displays the MAC addresses for iDRAC, iSCSI, or Network devices. Name Displays the name of the Host, Model, or User String for the system Number Displays the Asset tag or the Service tag for the system. Power Displays the power output of the system in BTU/hr or Watts.
Drive-Status Indicator Pattern (RAID Only) Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three Rebuild aborted seconds, amber three seconds, and off six seconds Back-Panel Features And Indicators Figure 4. Back-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1 PCIe expansion card slots (2) Allows you to connect a PCI Express expansion card.
Item Indicator, Button, or Connector Icon Description NOTE: The port is available for use only if the iDRAC7 Enterprise license is installed on your system. 8 System identification connector Allows you to connect the optional system status indicator assembly through the optional cable management arm. 9 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.
Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is blinking green Network data is being sent or received.
Power Indicator Pattern Condition Not lit Power is not connected. Green The handle/LED indicator lights green indicating that a valid power source is connected to the power supply and that the power supply is operational. Flashing amber Indicates a problem with the power supply. CAUTION: When correcting a power supply mismatch, replace only the power supply with the flashing indicator.
Using The System Setup And Boot Manager 2 System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup. Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2).
• UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup. Once you specify the boot mode, the system boots in the specified boot mode and you then proceed to install your operating system from that mode.
System Setup Options System Setup Main Screen NOTE: Press to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings. System BIOS Screen NOTE: The options for System Setup change based on the system configuration.
Menu Item Description System BIOS Version Displays the BIOS version installed on the system. System Service Tag Displays the system Service Tag. System Manufacturer Displays the name of system manufacturer. System Manufacturer Displays the contact information of the system manufacturer. Contact Information Memory Settings Screen Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system.
Menu Item Description QPI Speed Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed option is set to Maximum data rate. NOTE: The QPI speed option displays only when both the processors are installed. Alternate RTID (Requestor Transaction ID) Setting Allows you to allocate more RTIDs to the remote socket increasing cache performance between the sockets or work in normal mode for NUMA.
Menu Item Description Number of Cores Displays the number of cores per processor. SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, or AHCI. By default, Embedded SATA is set to AHCI Mode. Port E Auto enables BIOS support for the device attached to SATA port E. By default, Port E is set to Auto. Boot Settings Screen Menu Item Description Boot Mode Allows you to set the boot mode of the system.
Menu Item Description User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On. Internal USB Port Allows you to enable or disable the internal USB port. By default, the Internal USB Port option is set to On.
Menu Item Description NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device. External Serial Connector Allows you to associate the external serial connector to serial device 1, serial device 2, or remote access device. By default, the External Serial Connector option is set to Serial Device1. NOTE: Only Serial Device 2 can be used for SOL.
Menu Item Description NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting does not impact system power/performance. Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub option is set to Standard. Memory Refresh Rate Allows you to set the memory refresh rate. By default, the Memory Refresh Rate option is set to 1x. Memory Operating Voltage Allows you to set the DIMM voltage selection.
Menu Item Description BIOS Update Control Allows you to update the BIOS using either DOS or UEFI shell-based flash utilities. For environments that do not require local BIOS updates, it is recommended to set this field to Disabled. By default, the BIOS Update Control option is set to Unlocked. NOTE: BIOS updates using Dell Update Package are not affected by this option. Power Button Allows you to enable or disable the power button on the front of the system.
Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings of your system. CAUTION: The password features provide a basic level of security for the data on your system. CAUTION: Anyone can access the data stored on your system if the system is running and unattended. NOTE: Your system is shipped with the system and setup password feature disabled.
To delete or change the existing System and/or Setup password: 1. To enter System Setup, press immediately after a power-on or restart. 2. In the System Setup Main Menu, select System BIOS and press . The System BIOS screen is displayed. 3. In the System BIOS Screen, select System Security and press . The System Security screen is displayed. 4. In the System Security screen, verify that Password Status is Unlocked. 5.
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes. Entering The UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. The Boot Manager enables you to: • Add, delete, and arrange boot options.
Menu Item Description BIOS Boot Menu Displays the list of available BIOS boot options (marked with asterisks). Select the boot option you wish to use and press . UEFI Boot Menu Displays the list of available UEFI boot options (marked with asterisks). Select the boot option you wish to use and press . The UEFI Boot Menu enables you to Add Boot Option, Delete Boot Option, or Boot From File. Driver Health Menu Displays a list of the drivers installed on the system and their health status.
The iDRAC Settings screen is displayed. Changing The Thermal Settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system. 1. Enter the iDRAC Settings utility. 2. Under iDRAC Settings → Thermal → User Option, select between the following options: – Default – Maximum Exhaust Temperature – Fan Speed Offset NOTE: When the User Option is set to the default Auto setting, the user option cannot be modified. 3.
Installing System Components 3 Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #2 Phillips screwdriver • T10 and T15 Torx screwdrivers • Wrist grounding strap connected to ground Following tools are required for assembling cables for a DC power supply unit (PSU), when available: • AMP 90871-1 hand-crimping tool or equivalent • Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insula
1. 2. 3. 4. release latch keylock front bezel locking hook Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Opening And Closing The System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
Figure 9. Opening and Closing the System 1. 2. 3. system cover latch latch release lock Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch to move the cover into the closed position. 4. Rotate the latch release lock in a clockwise direction to secure the cover. 5.
Figure 10. Inside a Two-Processor System 1. 2. 3. 4. 5. 6. 7. 8. 36 cooling-fan assembly cable securing bracket heat sink for processor 1 processor expansion module power connectors (2) cable securing guide cooling shroud integrated storage controller card expansion-card riser 3 9. 10. 11. 12. 13. 14. 15.
Figure 11. Inside a Four-Processor System 1. 2. 3. 4. heat sink for processor 4 DIMMs (24) heat sink for processor 3 processor expansion module Processor Expansion Module A processor expansion module (PEM) is present only in systems with four processors. Removing the Processor Expansion Module CAUTION: Many repairs may only be done by a certified service technician.
3. Lift the release lever on the PEM until the PEM disengages from the system board. 4. Holding the release lever and a support pin, lift the PEM away from the chassis. CAUTION: Never operate a two-processor system without the cooling shroud. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 5. If you are removing the PEM permanently, install a filler bracket over the QPI connector and install a cooling shroud.
Figure 13. Removing and Installing the Processor Expansion Module Filler Bracket 1. 2. 3. filler bracket tabs (2) notches (2) 4. 5. standoffs (2) QPI connector Installing The Processor Expansion Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
13. Run the system diagnostics to verify that the new processors operate correctly. See Using System Diagnostics for available diagnostic tests. Cooling Shroud A cooling shroud is present only in a two-processor configuration. Removing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 15.
Figure 16.
channel 3: slots D4, D8, and D12 The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Populated/ Channel Operating Frequency (in MT/s) Maximum DIMM Rank/ Channel 1.5 V 1.
NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode. x8 DRAM based DIMMs require Advanced ECC mode to gain SDDC. The following sections provide additional slot population guidelines for each mode. Advanced ECC (Lockstep) Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs.
NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs. Table 1.
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population B4, B5, B6, B7, B8, B9, B10, B11, B12 192 16 12 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5, B6 256 16 16 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 384 16 24 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 512 32
System Capacity (in GB) DIMM Size (in GB) Number of DIMMs Organization and Speed DIMM Slot Population 128 4 32 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8, C1, C2, C3, C4, C5, C6, C7, C8, D1, D2, D3, D4, D5, D6, D7, D8 128 8 16 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, A4, B1, B2, B3, B4, C1, C2, C3, C4, D1, D2, D3, D4 192 4 48 2R x4, 1333 MT/s 2R x4, 1600 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hot-swap hard drive removal and insertion. CAUTION: Do not turn off or reboot your system while the hard drive is being formatted. Doing so can cause a hard drive failure. NOTE: Use only hard drives that have been tested and approved for use with the hard-drive backplane.
If the hard drive is online, the green activity/fault indicator flashes as the drive is turned off. When the hard-drive indicators are off, the hard drive is ready for removal. 2. Press the release button to open the hard-drive carrier release handle. 3. Slide the hard-drive carrier out until it is free of the hard-drive slot. CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks installed. 4. Insert a hard-drive blank in the empty hard-drive slot.
CAUTION: When a replacement hot-swappable hard drive is installed and the system is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over-written. Any data on the replacement hard drive is immediately lost after the hard drive is installed. 1. If a hard-drive blank is installed in the hard-drive slot, remove it. 2. Install a hard drive in the hard-drive carrier. 3.
Installing A Hard Drive Into A Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 21. Removing and Installing the Optical Drive 1. 2. 3. optical drive power and data cable release tab Installing The Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the cooling fan assembly. Removing A Cooling Fan WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. Exercise utmost care while removing or installing cooling fans. WARNING: Do not operate the system without the cooling fans or the cover.
Installing The Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Align the connector on the fan with the fan connector on the system board. 2.
1. 2. 3. cooling-fan assembly cooling fans (6) release levers (2) 4. 5. guide pins (2) cooling-fan connectors (6) Installing The Cooling-Fan Assembly CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Enter the System Setup and verify that the USB key is detected by the system. Figure 24. Replacing the Internal USB Key 1. 2. USB memory key connector USB memory key Expansion Cards And Expansion-Card Risers NOTE: A missing or an unsupported expansion-card riser logs an SEL event.
Card Priority Card Type Form Factor Slot Priority Max Allowed 1 Internal Storage (Integrated Slot) Full Height 7, 2 2 PCIE Extender Adapter (SSD) Full Height 1 1 2 GPU Full Height 1, 6 2 3 External SAS Controllers Full Height 7, 2, 1, 6 2 Low Profile 3, 4, 5 3 Full Height 6, 2, 1 3 Low Profile 3, 4, 5 2 Full Height 6, 2, 1 3 Low Profile 3, 4 2 Low Profile 3, 4, 5 2 Full Height 6, 2, 1 3 Low Profile 3, 4, 5 2 Full Height 6, 2, 1 3 Low Profile 3, 4, 5 3 3
6. Grasp the expansion card by its edges, and remove it from the expansion-card connector on the expansion-card riser. 7. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch and the expansion-card holder, if applicable. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.
Figure 26. Closing the Expansion Card Holder on the Expansion-Card Riser 1 1. 2. 3. 4. expansion card expansion-card riser expansion-card holder grooves (2) Figure 27.
1. 2. 3. 4. expansion-card riser expansion-card connector expansion card expansion-card riser latch Installing An Expansion Card Into The Expansion-Card Riser 1 Or 2 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
5. To remove the expansion card, grasp the expansion card by its edges and remove it from the expansion-card connector on the riser. 6. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
Figure 29. Removing and Installing a Full-Height Expansion Card From the Expansion-Card Riser 3 1. 2. 3. 4. grooves (2) expansion-card holder tab expansion card Installing An Expansion Card Into The Expansion-Card Riser 3 CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: For a full-height expansion card, pull the expansion-card holder toward the expansion-card riser. Ensure that the expansion card rests between the grooves on the expansion-card holder. 7. Close the expansion-card latch. 8. If applicable, connect any cables to the expansion card. 9. Close the system. 10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 11.
1. 2. 3. 4. touch points (2) expansion-card riser 1 riser guide-back (right) riser guide-back (left) 5. 6. connector riser guide-front 3. 4. riser guide-back (right) riser guide-back (left) Figure 31. Connectors on the Expansion-Card Riser 1 1. 2. expansion-card connector (slot 1) expansion-card connector (slot 2) Figure 32. Removing and Installing the Expansion-Card Riser 2 1. 2.
5. connector 6. riser guide-front 4. 5. 6. riser guide-back (bottom) connector riser guide-front (bottom) Figure 33. Connectors on the Expansion-Card Riser 2 1. 2. 3. expansion-card connector (slot 3) expansion-card connector (slot 4) expansion-card connector (slot 5) Figure 34. Removing and Installing the Expansion Card Riser 3 1. 2. 3.
7. riser guide-front (top) Figure 35. Connectors on the Expansion Card Riser 3 1. 2. 3. chassis intrusion switch expansion-card connector (slot 6) expansion-card connector (slot 7) 4. If applicable, remove or install an expansion card on the riser. 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
Replacing An SD vFlash Card 1. Locate the vFlash media slot on the front of the system. 2. To remove the installed SD vFlash card, push inward on the card to release it, and pull the card from the card slot. Figure 36. Removing and Installing the SD vFlash Card 1. 2. 3. SD vFlash card SD vFlash card slot To install the SD vFlash card, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card. 4.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 37. Removing and Installing the Internal Dual SD Module 1. 2. 3. 4. blue pull tab SD card 1 SD card 2 dual SD module 5. 6. dual SD module connector retention tab Installing the Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician.
6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Internal SD Card Removing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 39. Removing and Installing the Integrated Storage Controller Card 1. 2. 3. storage-controller card expansion-card latch riser card 3 Figure 40. Connectors on the Integrated Storage Controller Card 1. 2. 74 storage-controller card SAS connectors (2) 4. 5.
Figure 41. Cable Routing for the Integrated Storage Controller Card 1. 2. 3. cable securing bracket cable securing guide SAS cables (2) Installing The Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Removing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 43. Removing and Installing the Network Daughter Card 1. 2. 3. 4. captive screw sockets (2) connector on the system board captive screws (2) touch point 5. 6. network daughter card slot for RJ-45 connectors in the back panel Installing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician.
• Installing an additional processor • Replacing a processor Your system supports two types of processor configurations: • Four-processor configuration — Ships with a processor expansion module (PEM) that consists of two processor sockets (CPU3 and CPU4) and 24 memory module sockets. • Two-processor configuration — Ships with a cooling shroud. The cooling shroud must be installed at all times to ensure adequate airflow within the system.
Figure 44. Removing and Installing the Processor Heat Sink 1. 2. 3. 4. heat sink retention sockets (2) retention screws (2) processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8. Position your thumb firmly over the processor socket-release lever near the unlock icon from the locked position by pushing down and out from under the tab. and release the lever 9.
Figure 45. Processor Shield Opening and Closing Lever Sequence 1. 2. 3. close-lock symbol processor socket-release lever processor 4. 5. processor socket-release lever open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket. 11.
Figure 46. Removing and Installing a Processor 1. 2. 3. 4. 5. processor socket-release lever pin 1 indicator processor socket-release lever processor shield processor 6. 7. 8. ZIF socket socket keys (4) notches in processor (4) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor.
6. With the release levers on the processor socket in the open position, align pin 1 of the processor, using pin 1 position guide on the socket, as reference and set the processor lightly in the socket. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. 7. Close the processor shield. 8. Rotate the socket-release lever near the lock icon 9.
output voltage of the active power supply. If the output voltage of the active power supply drops, the redundant power supply in the sleep state returns to an active output state. The active power supply can also activate a sleeping power supply if having both power supplies active is more efficient than having the redundant power supply in a sleep state.
Installing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding) Required Wires • One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC] • One UL 10 AWG, 2 m maximum (stranded) red wire (V DC return) • One UL 10 AWG, 2 m maximum green/yellow, green with a yellow stripe, stranded wire (safety ground) Assembling And Connecting The Safety Ground Wire WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety gr
Assembling The DC Input Power Wires WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product. 1.
Removing A DC Power Supply WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
NOTE: The maximum output power (shown in Watts) is listed on the power supply label. 2. If applicable, remove the power supply blank. 3. Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. NOTE: If you unlatched the cable management arm, re-latch it. For information about the cable management arm, see the system’s rack documentation. 4. Connect the safety ground wire. 5. Install the DC power connector in the power supply.
System Battery Replacing The System Battery WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. See your safety information for additional information. CAUTION: Many repairs may only be done by a certified service technician.
12. Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals 13. Enter the System Setup to confirm that the battery is operating properly. 14. Enter the correct time and date in the System Setup Time and Date fields. 15. Exit the System Setup. Hard-Drive Backplane Depending on your configuration, your system supports the following backplanes: 2.5 inch (x16) SAS/SATA backplane or 2.5 inch (x8) SAS/SATA backplane or 2.
Figure 53. Removing and Installing the 2.5 Inch (x8) Hard-Drive Backplane 1. 2. 3. hooks (3) securing slots (3) hard-drive backplane 4. 5. release tab connectors (8) Figure 54. Connector Diagram—2.5 Inch (x8) Hard-Drive Backplane 1. 2.
3. 4. signal connector SAS B connector Figure 55. Cabling Diagram—2.5 Inch (x8) Hard-Drive Backplane 1. 2. 3. 4. 5. 6. 92 cable securing guide PERC card system board cable retention bracket SAS B connector signal connector 7. 8. 9. 10.
Figure 56. Cabling Diagram—Dual 2.5 Inch (x8) Hard-Drive Backplane 1. 2. 3. 4. 5. 6. 7. 8. 9. cable securing guide PERC card 1 system board PERC card 2 cable retention bracket signal connector SAS B connector hard-drive backplane SAS A connector 10. 11. 12. 13. 14. 15. 16.
Figure 57. Removing and Installing the 2.5 Inch (x4) Dell PowerEdge Express Flash (PCIe SSD) Backplane 1. 2. 3. hooks (4) securing slots (4) PCIe SSD backplane Figure 58. Connector Diagram—2.5 Inch (x4) PCIe SSD Backplane 94 4. 5.
1. 2. 3. 4. PCIe SSD A connector power connector signal connector PCIe SSD D connector 5. 6. PCIe SSD C connector PCIe SSD B connector Figure 59. Cabling Diagram—2.5 Inch (x8) SAS/SATA Hard-Drive and (x4) PCIe SSD Backplane 1. 2. 3. 4. 5. 6. 7. 8. 9. cable securing guide PERC card system board PERC card PCIe A cable retention bracket signal connector power connector PCIe A 10. 11. 12. 13. 14. 15. 16. 2.5 inch x4 PCIe SSD backplane SAS B connector signal connector 2.
Figure 60. Removing and Installing the 2.5 Inch (x16) Hard-Drive Backplane 1. 2. 3. hooks (8) securing slots (8) release tabs (2) 4. 5. Figure 61. Connector Diagram— 2.
1. 2. 3. SAS B connector SAS A connector power connector 4. 5. signal connector power connector 7. 8. 9. 10. 11. SAS B connector signal connector hard drive backplane power connector cable retention bracket Figure 62. Cabling Diagram—2.5 Inch (x16) Hard-Drive Backplane 1. 2. 3. 4. 5. 6. cable securing guide PERC card system board cable retention bracket power connector SAS A connector Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician.
3. Connect the SAS/PCIe cables to the SAS/PCIe connectors on the backplane. 4. Connect the power and signal cable(s) to the backplane. 5. Route the cables along the chassis wall. 6. Install the hard drives in their original locations. 7. Close the system. 8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 9. If applicable, install the front bezel.
7. alignment pin 7. Locate and press the tabs on the information tag. 8. Push the information tag out of the slot to remove it from the control panel assembly. NOTE: Retain the information tag for replacement in the new control panel assembly. Figure 64. Removing and Installing the Information Tag 1. 2. information tag tabs (2) Installing The Control-Panel Assembly CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: If you are using the Trusted Program Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or system setup. Be sure to create and safely store this recovery key. If you replace this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.
Figure 65. Removing and Installing the System Board 1. 2. 3. system board system-board holder thumb screw Installing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
k) cooling shroud/processor expansion module 5. Connect the cables to the system board, hard-drive backplane, control panel board, and the optical drive (if applicable). 6. Route the power/data cables along the chassis wall. 7. Close the system. 8. If applicable, install the front bezel. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 10. Import your new or existing iDRAC Enterprise license.
Troubleshooting Your System 4 Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
7. Power down all attached USB devices and disconnect them from the system. 8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access. If the system is not accessible, reset the NVRAM_CLR jumper inside your system and restore the BIOS to the default settings. 9.
Troubleshooting A Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
– Memory modules – Hard drive carriers – Hard-drive backplane 4. Ensure that all cables are properly connected. 5. Close the system. 6. Run the appropriate diagnostic tests. See Using System Diagnostics. If the tests fail, see Getting Help. Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified service technician.
Ensure that none of the following conditions exist: • • • • • System cover, cooling shroud/processor expansion module, EMI filler panel, memory-module blank, or back-filler bracket is removed. Ambient temperature is too high. External airflow is obstructed. A cooling fan is removed or has failed. The expansion card installation guidelines have not been followed. Troubleshooting Cooling Fans CAUTION: Many repairs may only be done by a certified service technician.
13. To troubleshoot an unspecified faulty memory module, replace the memory module in the first DIMM socket with a module of the same type and capacity. If an error message is displayed on the screen, this may indicate a problem with the installed DIMM type(s), incorrect DIMM installation, or defective DIMM(s). Follow the on-screen instructions to resolve the problem. For more information, see General Memory Module Installation Guidelines. 14. Close the system. 15.
4. If the Internal SD Card Redundancy option is set to Disabled, replace the failed SD card with a new SD card. 5. If SD card 1 has failed, remove the card from SD card slot 1. If SD card 2 has failed, install a new SD card in SD card slot 2 and proceed to step 7. 6. Remove the card present in SD card slot 2 and insert it into SD card slot 1. 7. Insert the new SD card into SD card slot 2. 8. Close the system. 9.
e) Turn on the system and attached peripherals. 6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If you cannot resolve the problem, see Getting Help. Troubleshooting A Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
9. Open the system. 10. Remove all expansion cards installed in the system. 11. Close the system. 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. 14. For each expansion card you removed in step 10, perform the following steps: a.
Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Run the appropriate diagnostics test.
Using System Diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. System Health Provides the current overview of the system performance.
Jumpers And Connectors 6 System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 3. System Board Jumper Settings Jumper PWRD_EN Setting (default) Description The password feature is enabled (pins 4–6). The password feature is disabled (pins 2–4). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 1–3).
System Board Connectors Figure 66.
Item Connector Description 10 RISER_1 Riser 1 connector 11 IDSDM Internal Dual SD Module 12 BATTERY Battery connector 13 SATA_CD Optical drive SATA connector 14 FP_USB Front Panel USB connector 15 QPI_CONN QPI connector 16 CPU2 Processor socket 2 17 B10, B6, B2, B9, B5, B1 Memory module sockets 18 BP_SIG3 Backplane signal connector 19 FAN6 Cooling fan connector 20 BP3 Backplane power connector 21 BP_SIG2 Backplane signal connector 22 FAN5 Cooling fan connector 23 B
Disabling A Forgotten Password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
7 Technical Specifications Processor Processor type Two or four Intel Xeon processor E5-4600 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One full-height, half-length x16 connector (Slot 2) One full-height, half-length x16 connector Riser 2 (Slot 3) One low profile, half-length x16 connector (Slot 4) One low profile, half-length x16 connector (Slot 5) One low profile, half-length x16 connector Riser 3 (Slot 6) One full-height, ha
Drives Hard drives Eight–hard-drive systems Up to eight 2.5 inch, internal, hot-swappable SAS, SATA or Nearline SAS hard drives in hard-drive slots 0 through 7. Twelve–hard-drive systems Up to eight 2.5 inch, internal, hot-swappable SAS, SATA, SATA SSD or Nearline SAS hard drives in harddrive slots 0 through 7 (hard-drive bay 1) and up to four 2.5 inch Dell PowerEdge Express Flash devices (PCIe SSDs) in hard-drive slots 0 through 3 (hard-drive bay 2).
Video Video type Integrated Matrox G200 with iDRAC Video memory 256 MB Expanded Operating Temperature NOTE: When operating in the expanded temperature range, system performance may be impacted. NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log. < 10% of annual operating hours 5 °C to 40 °C at 5% to 85% RH with 26 °C dew point.
Environmental Storage Temperature Limits –40 °C to 65 °C (–40 °F to 149 °F) Temperature (Continuous Operation) Temperature Ranges (for altitude less than 950 m or 3117 ft) 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on the equipment. Humidity Percentage Range 10% to 80% Relative Humidity with 26 °C (78.8 °F) maximum dew point. Relative Humidity Storage 5% to 95% RH with 33 °C (91 °F) maximum dew point. Atmosphere must be non-condensing at all times. Maximum Vibration Operating 0.
Environmental NOTE: Applies to data center environments only. Air filtration requirements do not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor. Conductive Dust NOTE: Applies to data center and non-data center environments. Corrosive Dust NOTE: Applies to data center and non-data center environments. NOTE: Air entering the data center must have MERV11 or MERV13 filtration.
System Messages 8 LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. NOTE: If your system fails to boot, press the System ID button for at least 5 seconds until an error code is displayed on the LCD. Record the code, then see System Error Messages.
Error Code AMP0302 Message Information Message The system board current is greater than the upper warning threshold. Details System board current is outside of the optimum range. Action AMP0303 ASR0001 ASR0002 126 Review system power policy. 2. Check system logs for power related failures. 3. Review system configuration changes. 4. If the issue persists, see Getting Help. Message The system board current is greater than the upper critical threshold.
Error Code ASR0003 BAT0002 BAT0017 CPU0000 CPU0001 CPU0005 Message Information Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events. Message The system board battery has failed. LCD Message The system board battery has failed. Check battery.
Error Code CPU0010 CPU0023 CPU0204 Message Information Action Review the technical specifications for supported processor types. Message CPU is throttled. Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. Message CPU is absent. LCD Message CPU is absent. Check CPU. Action Verify processor installation. If present, re-seat the processor.
Error Code CPU0702 Message Information Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. CPU bus parity error detected. LCD Message CPU bus parity error detected. Power cycle system. Details System event log and operating system logs may indicate that the exception is external to the processor. 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2.
Error Code Message Information 5. FAN0000 FAN0001 FAN1201 HWC1001 HWC2003 HWC2005 130 If the issue persists, see Getting Help. Message Fan RPM is less than the lower warning threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help. Message Fan RPM is less than the lower critical threshold. LCD Message Fan RPM is outside of range. Check fan. Details Fan operating speed is out of range.
Error Code MEM0000 MEM0001 MEM0007 MEM0701 MEM0702 MEM1205 Message Information Action Check if the cable is present, then reinstall or reconnect. Message Persistent correctable memory errors detected on a memory device at location(s) . Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . Message Multi-bit memory errors detected on a memory device at location(s) .
Error Code MEM1208 MEM8000 PCI1302 PCI1304 PCI1308 132 Message Information LCD Message Memory mirror lost on . Power cycle system. Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help. Message Memory spare redundancy is lost. Check memory device at location . LCD Message Memory spare lost on . Power cycle system.
Error Code PCI1320 PCI1342 PCI1348 PCI1360 PDR0001 PDR1016 Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A bus fatal error was detected on a component at bus devicefunction . LCD Message Bus fatal error on bus device function . Power cycle system. Details System performance may be degraded, or system may fail to operate.
Error Code PST0128 PST0129 PSU0001 PSU0002 PSU0003 134 Message Information LCD Message Drive removed from disk drive bay . Check drive. Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, see Getting Help. Message No memory is detected. LCD Message No memory is detected. Inspect memory devices. Details System BIOS was unable to detect memory in the system.
Error Code PSU0006 PSU0016 Message Information Message Power supply type mismatch. LCD Message Power supply is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual. Message Power supply is absent. LCD Message PSU is absent. Check PSU. Details The power supply has been removed or has failed.
Error Code PSU0034 Message Information Message An under voltage fault detected on power supply . LCD Message An under voltage fault detected on PSU . Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system. Action PSU0035 PSU0036 PSU0076 136 Remove and reinstall the power supply. 2. Check cables and subsystem components in the system for damage. 3. If the issue persists, see Getting Help.
Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 Message Information Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, see Getting Help. Message The power supplies are not redundant. Insufficient resources to maintain normal operations. LCD Message PSU redundancy degraded. Check PSU cables.
Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 138 Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. Message Removable Flash Media is write protected. LCD Message Removable Flash Media is write protected. Check SD Card. Details The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used.
Error Code SEC0031 SEC0033 SEL0006 SEL0008 SEL0012 SEL1204 Message Information Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. Message The chassis is open while the power is off. LCD Message Intrusion detected. Check chassis cover. Details The chassis was opened while the power was off.
Error Code TMP0118 TMP0119 TMP0120 TMP0121 VLT0204 Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool. Action Check the system operating environment. Message The system inlet temperature is less than the lower critical threshold.
Error Code Message Information Action 1. Review system logs for power supply exceptions. 2. Re-configure the system to minimum configuration, inspect and reinstall system cables. 3. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.
Getting Help 9 Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Visit dell.com/support 2. Select your support category. 3.
