Administrator Guide

9 Reset your password for the encrypted media.
The user is prompted to reset his password for the encrypted media.
Self-Recovery
The drive must be inserted back into the machine that originally encrypted it for the Self-Recovery to work. As long as the media owner is
authenticated to the protected Mac or PC, the client detects the loss of key material and prompts the user to re-initialize the device. At
that time, the user can reset their password and regain access to their encrypted data. This process may resolve issues with partially
corrupted media.
1 Sign in to a Dell Data Security encrypted workstation as the media owner.
2 Insert the encrypted removable storage device.
3 When prompted, enter a new password to re-initialize the removable storage device.
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Encryption Recovery
Encryption External Media Password Recovery