Dell PowerVault DL4000 Systems Owner's Manual Regulatory Model: E16S Series Regulatory Type: E16S001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc.
Contents 1 About Your System......................................................................................................................7 Front-Panel Features And Indicators....................................................................................................................... 7 Diagnostic Indicators................................................................................................................................................8 Hard-Drive Indicator Patterns...........
Removing The Front Bezel................................................................................................................................27 Installing The Front Bezel.................................................................................................................................28 Opening And Closing The System...........................................................................................................................28 Opening The System.........................
Processors..............................................................................................................................................................50 Removing A Processor.....................................................................................................................................51 Installing A Processor...................................................................................................................................... 54 Power Supplies...........
Dell Embedded System Diagnostics....................................................................................................................... 77 When To Use The Embedded System Diagnostics.......................................................................................... 77 Running The Embedded System Diagnostics...................................................................................................77 System Diagnostic Controls.....................................................
1 About Your System Front-Panel Features And Indicators Figure 1. Front-Panel Features and Indicators Item Indicator, Button, or Connector Icon Description 1 Diagnostic indicators The diagnostic indicators light up to display error status. 2 System health indicator The system health indicator blinks amber when a system fault is detected. 3 Power-on indicator, power button The power-on indicator lights when the system power is on.
Item Indicator, Button, or Connector Icon Description If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset the iDRAC (if not disabled in F2 iDRAC setup) press and hold the button for more than 15 seconds. 6 Mini USB connector Allows you to connect USB devices to the system. The port is USB 2.0-compliant. 7 Hard drives (10) Up to ten 2.5 inch hot-swappable hard drives.
Memory indicator Condition Corrective Action The indicator blinks amber if a memory error occurs. See the system event log or system messages for the location of the failed memory. Reinstall the memory device. If the problem persists, see Getting Help. Hard-Drive Indicator Patterns Figure 2. Hard-Drive Indicators 1. hard-drive activity indicator (green) 2.
Drive-Status Indicator Pattern (RAID Only) Condition Blinks green three Rebuild aborted seconds, amber three seconds, and off six seconds Back-Panel Features And Indicators Figure 3. Back-Panel Features and Indicators Item Indicator, Button, or Connector 1 System identification button Icon Description The identification buttons on the front and back panels can be used to locate a particular system within a rack.
Item Indicator, Button, or Connector 9 Ethernet connectors (4) Icon Description Four integrated 10/100/1000 Mbps NIC connectors or Two integrated 10/100/1000 Mbps NIC connectors and Two integrated 100 Mbps/1 Gbps/10 Gbps SFP+ connectors 10 PCIe expansion card slot (riser 3) Allows you to connect a PCIe expansion card. 11 Power supply (PSU1) 750 W 12 Power supply (PSU2) 750 W NIC Indicator Codes Figure 4. NIC Indicator 1. link indicator 2.
Figure 5. AC Power Supply Status Indicator 1. AC power supply status indicator/handle Power Indicator Pattern Condition Not lit Power is not connected. Green The handle lights green indicating that a valid power source is connected to the power supply and that the power supply is operational. Flashing amber Indicates a problem with the power supply. CAUTION: When correcting a power supply mismatch, replace only the power supply with the flashing indicator.
NOTE: For all operating system documents, go to dell.com/operatingsystemmanuals. NOTE: For all storage controllers and PCIe SSD documents, go to dell.com/storagecontrollermanuals . Your product documentation includes: Getting Started Guide Provides an overview of system features, setting up your system, and technical specifications. This document is shipped with your system and also available online at dell.com/support/ manuals.
Using The System Setup And Boot Manager 2 CAUTION: It is recommended that you make BIOS changes only during support calls with certified Dell technicians. NOTE: Solution validation was performed using the factory shipped hardware configuration. System Setup enables you to manage your system hardware and specify BIOS-level options. The following keystrokes provide access to system features during startup: Keystroke Description Enters the System Setup.
If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding To Error Messages If an error message is displayed while the system is booting, make a note of the message. For more information, see System Error Messages. NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start your system.
Menu Item Description System Information Displays information about the system such as the system model name, BIOS version, Service Tag, and so on. Memory Settings Displays information and options related to installed memory. Processor Settings Displays information and options related to the processor such as speed, cache size, and so on. SATA Settings Displays options to enable or disable the integrated SATA controller and ports.
Menu Item Description Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run during system boot. Options are Enabled and Disabled. By default, the System Memory Testing option is set to Disabled. Memory Operating Mode Specifies the memory operating mode. By default, the Memory Operating Mode option is set to Optimizer Mode. NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration.
Menu Item Description Logical Processor Idling Allows you to enable or disable the OS capability to put logical processors in the idling state in order to reduce power consumption. By default, the option is set to Disabled. Number of Cores per Processor Allows you to control the number of enabled cores in each processor. By default, the Number of Cores per Processor option is set to All. Processor 64-bit Support Specifies if the processor(s) support 64-bit extensions.
Menu Item Description NOTE: UEFI is not supported on this system. Boot Sequence Retry Allows you to enable or disable the boot sequence retry feature. If this field is enabled and the system fails to boot, the system reattempts the boot sequence after 30 seconds. By default, the Boot Sequence Retry option is set to Disabled. BIOS Boot Settings Allows you to enable or disable BIOS Boot options. NOTE: This option is enabled only if the boot mode is BIOS.
Menu Item Description Slot Disablement Allows you to enable or disable available PCIe slots on your system. The Slot Disablement feature controls the configuration of PCIe cards installed in the specified slot. CAUTION: Slot disablement must be used only when the installed peripheral card is preventing booting into the Operating System or causing delays in system startup. If the slot is disabled, both the Option ROM and UEFI driver are disabled.
Menu Item Description CPU Power Management Allows you to set the CPU power management. By default, the CPU Power Management option is set to System DBPM (DAPC). DBPM is Demand-Based Power Management. Memory Frequency Allows you to set the memory frequency. By default, the Memory Frequency option is set to Maximum Performance. Turbo Boost Allows you to enable or disable the processor to operate in turbo boost mode. By default, the Turbo Boost option is set to Enabled.
Menu Item Description Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On without Pre-boot Measurements. TPM Activation Allows you to change the operational state of the TPM. By default, the TPM Activation option is set to No Change. TPM Status Displays the TPM status. TPM Clear CAUTION: Clearing the TPM results in loss of all keys in the TPM. The loss of TPM keys may affect booting to the operating system. Allows you to clear all the contents of the TPM.
Menu Item Description F1/F2 Prompt on Error Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on Error is set to Enabled. In-System Characterization This field enables or disables In-System Characterization. By default, In-System Characterization is set to Enabled. System And Setup Password Features You can create a system password and a setup password to secure your system. To enable creation of the system and setup password, the password jumper must be set to enabled.
6. Re-enter the system password that you entered earlier and click OK. 7. Select Setup Password, enter your system password and press or . A message prompts you to re-enter the setup password. 8. Re-enter the setup password that you entered earlier and click OK. 9. Press to return to the System BIOS screen. Press again, and a message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots.
Operating With A Setup Password Enabled If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options. If you do not enter the correct password in three attempts, the system displays the message Invalid Password! Number of unsuccessful password attempts: System Halted! Must power down. Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
Installing System Components 3 NOTE: Solution validation was performed using the factory shipped hardware configuration. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
2. keylock 3. front bezel 4. locking hook Installing The Front Bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Opening And Closing The System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock.
Figure 7. Opening and Closing the System 1. system cover 2. latch 3. latch release lock Closing The System 1. Lift the latch on the cover. 2. Place the cover onto the chassis and offset the cover slightly back so that it clears the chassis hooks and lays flush on the chassis. 3. Push down the latch to move the cover into the closed position. 4. Rotate the latch release lock in a clockwise direction to secure the cover. 5.
Figure 8. Inside the System 1. 2. 3. 4. 5. 6. 7. 8. 9. control panel cable securing clip cooling fans (7) cable securing bracket cooling shroud power supplies (2) chassis intrusion switch riser card 3 network daughter card 10. 11. 12. 13. 14. 15. 16.
Figure 9. Removing and Installing the Cooling Shroud 1. cooling shroud Installing The Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTE: DIMMs in sockets A1 to A12 are assigned to processor 1 and DIMMs in sockets B1 to B12 are assigned to processor 2. Figure 10.
channel 2: slots B3, B7, and B11 channel 3: slots B4, B8, and B12 Mode-Specific Guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. NOTE: x4 and x8 DRAM based DIMMs can be mixed providing support for RAS features. However, all guidelines for specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in memory optimized (independent channel) mode.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is not occupied. Remove memory-module blanks only if you intend to install memory modules in those sockets. 1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2. Open the system. 3. Remove the cooling shroud. 4. Locate the appropriate memory-module socket(s). 5.
7. Install the cooling shroud. 8. Close the system. 9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Memory Modules WARNING: The memory modules are hot to the touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or gold contacts on the memory module.
Figure 13. Installing The Memory Module 1. 2. 3. 4. memory module memory-module ejectors memory-module socket alignment key memory-module alignment key NOTE: When the memory module is properly seated in the socket, the levers on the memory-module socket align with the levers on the other identical sockets that have memory modules installed. 8. Repeat step 4 through step 7 of this procedure to install the remaining memory modules. 9. Replace the cooling shroud. 10. Close the system. 11.
Removing A Hot-Swap Hard Drive CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. 1. From the management software, prepare the hard drive for removal. Wait until the indicators on the hard-drive carrier signal that the hard drive can be removed safely. For more information, see the documentation for the storage controller.
CAUTION: When a replacement hot-swappable hard drive is installed and the system is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over-written. Any data on the replacement hard drive is immediately lost after the hard drive is installed. 1. If a hard-drive blank is installed in the hard-drive slot, remove it. 2. Install a hard drive in the hard-drive carrier. 3.
Installing A Hard Drive Into A Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 16. Removing and Installing a Cooling Fan 1. cooling fan assembly 2. cooling fans (7) 3. cooling fan connectors (7) Installing A Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Riser PCIe Slot Processor Connection Height Length Link Width Slot Width 1 1 Processor 2 Low Profile Half Length x8 x16 1 2 Processor 2 Low Profile Half Length x16 x16 3 3 Processor 1 Low Profile Half Length x16 x16 NOTE: Both the processors must be installed to use riser 1 slots. Table 2.
Figure 17. Removing and Installing the Expansion Card 1. expansion card 2. expansion-card connector 3. expansion-card latch Installing An Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Removing Expansion-Card Risers CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 19. Removing and Installing the Expansion Card Riser 3 1. connector 2. expansion card riser 3 4. If applicable, remove or install an expansion card on the riser. 5. Replace the expansion-card riser. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Installing Expansion-Card Risers CAUTION: Many repairs may only be done by a certified service technician.
Replacing An SD vFlash Card NOTE: This procedure applies only to the 8-hard drive system. 1. Locate the vFlash media slot on the system. 2. To remove the installed SD vFlash card, push inward on the card to release it. 3. Pull the card from the card slot. Figure 20. Removing and Installing the SD vFlash Card 1. SD vFlash card 2. SD vFlash card slot 4. To install the SD vFlash card, with the label side facing up, insert the contact-pin end of the SD card into the card slot on the module.
7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 21. Removing and Installing the Internal Dual SD Module 1. blue pull tab 2. SD card 1 3. SD card 2 4. dual SD module 5. connector on the system board Installing The Internal Dual SD Module CAUTION: Many repairs may only be done by a certified service technician.
Internal SD Card Removing An Internal SD Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Removing The Integrated Storage Controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Installing The Integrated Storage Controller CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 22. Removing and Installing the Network Daughter Card 1. 2. 3. 4. captive screw sockets (2) connector on the system board captive screws (2) touch point 5. network daughter card 6. back panel slots for RJ-45 connectors Installing The Network Daughter Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
• Installing an additional processor • Replacing a processor NOTE: To ensure proper system cooling, you must install a processor blank and a heat-sink blank in any empty processor socket. Removing A Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 23. Removing and Installing the Heat Sink 1. 2. 3. 4. heat sink retention sockets (2) retention screws (2) processor CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8. 9. 52 Position your thumb firmly over the processor socket-release lever near the unlock icon from the locked position by pushing down and out from under the tab.
Figure 24. Processor Shield Opening and Closing Lever Sequence 1. close-lock symbol 2. processor socket-release lever 3. processor 4. processor socket-release lever 5. open-lock symbol 10. Rotate the processor shield upward and out of the way. CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the socket when removing the processor out of the socket. 11.
Figure 25. Removing and Installing a Processor 1. 2. 3. 4. 5. processor socket-release lever pin 1 indicator processor socket-release lever processor shield processor 6. ZIF socket 7. socket keys (4) 8. notches in processor (4) NOTE: After removing the processor, place it in an antistatic container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor.
4. Remove the cooling shroud. WARNING: The heat sink and processor are hot to the touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5. Remove the heat sink/heat-sink blank and processor/processor blank, as applicable.
Hot Spare Feature Your system supports the Hot Spare feature that significantly reduces the power overhead associated with power supply redundancy. When the Hot Spare feature is enabled, a redundant power supply is switched to a sleep state. The active power supply supports 100% of the load, thus operating at higher efficiency. The redundant power supply in the sleep state monitors output voltage of the active power supply.
1. 2. 3. 4. connector power supply release latch power supply handle Installing An AC Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 27. Removing the System Battery Cover 1. system battery cover 2. network daughter card cooling shroud 3. touch points 4. Locate the battery socket. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 5. To remove the battery, press down firmly on the positive side of the connector and lift the battery out of the securing tabs at the negative side of the connector. Figure 28. Replacing the System Battery 1.
9. Close the system. 10. Reconnect the system to the electrical outlet and turn the system on, including any attached peripherals 11. Enter System Setup to confirm that the battery is operating properly. 12. Enter the correct time and date in the System Setup's Time and Date fields. 13. Exit System Setup. Hard-Drive Backplane The DL4000 systems support 2.5 inch (x10) SAS/SATA backplane. Removing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician.
Figure 29. Removing and Installing the 2.5 Inch Hard-Drive Backplane 1. 2. 3. 4. 5. 60 SAS backplane backplane power cable SD signal cable backplane signal cable SD card socket 6. SAS cables (2) 7. release tabs (2) 8.
Figure 30. Cabling Diagram—2.5 Inch Systems 1. cable retention bracket 2. system board 3. integrated storage controller card 4. SAS connector on system board 5. SAS backplane expander card Installing The Hard-Drive Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
7. Close the system. 8. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 9. If applicable, install the front bezel. Control Panel Assembly Removing The Control Panel CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 31. Removing and Installing the Control Panel 1. control panel release latch 2. J_CP connector on system board 3. control panel cable connecting to system board 4. J_FP_USB connector on system board 5. cable securing clip 6. screw 7. control panel Installing The Control Panel CAUTION: Many repairs may only be done by a certified service technician.
5. Connect the control panel cable to the connectors on the system board (J_CP and J_FP_USB) and the hard-drive expander card. NOTE: Ensure that the control panel cable inside the system is routed along the chassis wall and secured using the cable securing bracket. 6. Close the system. 7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 8. If applicable, install the front bezel.
a. mini SAS cable connector b. metal tab c. connector on the system board 6. Disconnect all other cables from the system board. CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. 7. Grasp the system-board holder, lift the blue release pin, slide the system board toward the front of the system, and lift the system board out of the chassis.
Installing The System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Unpack the new system board assembly.
Troubleshooting Your System 4 Safety First—For You And Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
6. If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the system. 7. Power down all attached USB devices and disconnect them from the system. 8. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access.
Troubleshooting A Wet System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
– Cooling-fan assembly (if present) – Cooling fans – Processor(s) and heat sink(s) – Memory modules – Hard-drive carriers – Hard-drive backplane 4. Ensure that all cables are properly connected. 5. Close the system. 6. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. Troubleshooting The System Battery CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
8. Reseat the memory modules in their sockets. 9. Close the system. 10. Enter the System Setup and check the system memory setting. If the problem is not resolved, proceed with the next step. 11. Open the system. 12. If a diagnostic test or error message indicates a specific memory module as faulty, swap or replace the module with a known good memory module. 13.
Troubleshooting A Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. CAUTION: This troubleshooting procedure can erase data stored on the hard drive.
11. Close the system. 12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13. Run the appropriate diagnostic test. For more information, see Using System Diagnostics. If the tests fail, see Getting Help. 14. For each expansion card you removed in step 10, perform the following steps: a. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b. Open the system. c. Reinstall one of the expansion cards. d.
Troubleshooting Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Run the appropriate diagnostics test.
Using System Diagnostics 5 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts executing the tests on all the detected devices. System Diagnostic Controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are executed. System Health Provides the current overview of the system performance.
Jumpers And Connectors 6 System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 3. System Board Jumper Settings Jumper PWRD_EN Setting (default) Description The password feature is enabled (pins 4–6). The password feature is disabled (pins 2–4). iDRAC local access is unlocked at the next AC power cycle. NVRAM_CLR (default) The configuration settings are retained at system boot (pins 1–3).
System Board Connectors Figure 33.
Item Connector Description 11 J_COM1 Serial connector 12 J_IDRAC_RJ45 iDRAC7 connector 13 J_CYC System identification connector 14 CYC_ID System identification button 15 J_RISER_2A Riser 2 connector 16 J_RISER_1A Riser 1 connector 17 TOUCH POINT Touch point for holding system board 18 J_RISER_2B Riser 2 connector 19 J_RISER_1B Riser 1 connector 20 J_STORAGE Storage controller card connector 21 J_SASX8 SATA connector 22 BAT Battery connector 23 CPU2 Processor socket 2
Disabling A Forgotten Password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
7 Technical Specifications Processor Standard configuration Dual six core Intel Xeon E5-2640 product family High Capacity configuration Dual eight core Intel Xeon E5-2665 product family Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card: Riser 1 (Slot 1) One half-height, half-length x8 link (Slot 2) One half-height, half-length x16 link Riser 3 (Slot 1) One full-height, three fourth-length x16 link or one half-height, half-length x16 link Memory Architecture 1600 MT
Connectors High Capacity Configuration Four 10/100/1000Mbps Two 100Mbps/1Gbps/10Gbps Serial 9-pin, DTE, 16550-compatible USB Two 4-pin, USB 2.0-compliant Video 15-pin VGA Front USB One mini USB 2.0-compliant Internal Internal Dual SD Module (IDSDM) Two optional flash memory card slots with the internal SD module NOTE: One card slot is dedicated for redundancy.
Expanded Operating Temperature For temperatures between 40 °C and 45 °C, de-rate maximum allowable dry bulb temperature by 1 °C per 125 m above 950 m (1 °F per 228 ft). Expanded Operating Temperature Restrictions • • • • • • Do not perform a cold startup below 5 °C. The operating temperature specified is for a maximum altitude of 3048 m (10,000 ft).
Environmental Operating 3048 m (10,000 ft). Storage 12,000 m (39,370 ft). Operating Altitude De-rating Up to 35 °C (95 °F) Maximum temperature is reduced by 1 °C/300 m (1 °F/547 ft) above 950 m (3,117 ft). 35 °C to 40 °C (95 °F to 104 °F) Maximum temperature is reduced by 1 °C/175 m (1 °F/319 ft) above 950 m (3,117 ft). 40 °C to 45 °C (104 °F to 113 °F) Maximum temperature is reduced by 1 °C/125 m (1 °F/228 ft) above 950 m (3,117 ft).
8 System Messages System Error Messages System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation. Some messages are also displayed in an abbreviated form on the system's LCD, if the system includes that feature.
Error Code ASR0001 ASR0002 ASR0003 BAT0002 BAT0017 CPU0000 88 Message Information Details The operating system or an application failed to communicate within the time-out period. Action Check the operating system, application, hardware, and system event log for exception events. Message The watchdog timer reset the system. Details The operating system or an application failed to communicate within the time-out period. The system was reset.
Error Code CPU0001 CPU0005 CPU0010 CPU0023 CPU0204 Message Information Action Review System Event Log and Operating System Logs. If the issue persists, see Getting Help. Message CPU has a thermal trip (over-temperature) event. Details The processor temperature increased beyond the operational range. Action Review the logs for fan failures. If no fan failures are detected, check inlet temperature (if available) and reinstall processor heat sink.
Error Code CPU0701 Message Information Message CPU protocol error detected. Details System event log and operating system logs may indicate that the exception is external to the processor. Action 1. Check system and operating system logs for exceptions. If no exceptions are found, continue. 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help.
Error Code Message Information 2. Turn off the system and remove input power for one minute. 3. Ensure the processor is seated correctly. 4. Reapply input power and turn on the system. 5. If the issue persists, see Getting Help. FAN0000 FAN0001 FAN1201 HWC1001 HWC2003 HWC2005 MEM0000 Message Fan RPM is less than the lower warning threshold. Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help.
Error Code MEM0001 MEM0007 MEM0701 MEM0702 MEM1205 MEM1208 92 Message Information Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules. If the issue persists, see Getting Help . Message Multi-bit memory errors detected on a memory device at location(s) . Details The memory module has encountered an uncorrectable error. System performance may be degraded. The operating system and/or applications may fail as a result.
Error Code MEM8000 PCI1302 PCI1304 PCI1308 PCI1320 PCI1342 Message Information Action Re-seat the memory modules. If the issue persists, see Getting Help. Message Correctable memory error logging disabled for a memory device at location . Details Errors are being corrected but no longer logged. Action Review system logs for memory exceptions. Reinstall memory at location . Message A bus time-out was detected on a component at bus device function .
Error Code PCI1348 PCI1360 PDR0001 PDR1016 PST0128 PST0129 PSU0001 94 Message Information Message A PCI parity error was detected on a component at slot . Details System performance may be degraded, or system may fail to operate. Action Cycle input power, update component drivers, if device is removable, reinstall the device. Message A bus fatal error was detected on a component at slot . Details System performance may be degraded, or system may fail to operate.
Error Code PSU0002 PSU0003 PSU0006 PSU0016 Message Information Message A predictive failure detected on power supply . Details System performance and power redundancy may be degraded or lost. Action Remove and reinstall the power supply at the next service window. If the issue persists, see Getting Help. Message The power input for power supply is lost. Details The power supply is installed correctly but an input source is not connected or is not functional.
Error Code PSU0033 PSU0034 Message Information Action Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures. Message The temperature for power supply is outside of the allowable range. Details System performance may be degraded. Action Check the system operating environment, including airflow and inlet temperature. Check system logs for temperature and thermal component failures.
Error Code PSU1201 PSU1204 PWR1004 PWR1005 PWR1006 RFM1008 Message Information Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review this manual for proper configuration. Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply.
Error Code RFM1014 RFM1201 RFM2001 RFM2002 RFM2004 RFM2006 SEC0031 98 Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. Message Removable Flash Media is write protected. Details The card is write-protected by the physical latch on the SD card. A write-protected card cannot be used. Action If unintended, remove the media and disable write protection.
Error Code SEC0033 SEL0006 SEL0008 SEL0012 SEL1204 TMP0118 Message Information Action Close the chassis. Check system logs. Message The chassis is open while the power is off. Details The chassis was opened while the power was off. System security may have been compromised. Action Close the chassis and verify hardware inventory. Check system logs. Message All event logging is disabled. Details This message is displayed when all event logging has been disabled by the user.
Error Code TMP0119 TMP0120 TMP0121 VLT0204 Message Information Message The system inlet temperature is less than the lower critical threshold. Details Ambient air temperature is too cool. Action Check the system operating environment. Message The system inlet temperature is greater than the upper warning threshold. Details Ambient air temperature is too warm or one or more fans may have failed. Action Check the system operating environment and review event log for fan failures.
Diagnostic Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See “Using System Diagnostics” chapter for more information about system diagnostics. Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
Getting Help 9 Contacting Dell NOTE: Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer-service issues: 1. Go to dell.com/contactdell. 2.
