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Dell DX6004S Systems

Hardware Owner’s

Manual

Regulatory Model: E07S Series

Regulatory Type: E07S002

book.book.book Page 1 Tuesday, September 7, 2010 8:45 PM

Summary of content (168 pages)

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book.book.book Page 2 Tuesday, September 7, 2010 8:45 PM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this publication is subject to change without notice. © 2010 Dell Inc. All rights reserved.
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book.book.book Page 3 Tuesday, September 7, 2010 8:45 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 11 . . . . . . . . . . 12 . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 16 Front-Panel Features and Indicators LCD Panel Features (Optional). Home Screen . Setup Menu .
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book.book.book Page 4 Tuesday, September 7, 2010 8:45 PM Other Information You May Need 2 . . . . . . . . . . . . Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode . . 51 . . . . . . . . . . . . 51 Entering the System Setup Program . . . . . . . . . . . 52 Responding to Error Messages . . . . . . . . . . . 52 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . 52 . . . . . . . . . . . . . . . .
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book.book.book Page 5 Tuesday, September 7, 2010 8:45 PM Embedded System Management . . . . . . . . . . . . . . . . 70 . . . . . . . . . 70 . . . . . . . . . . . . . . . 71 Baseboard Management Controller Configuration Entering the BMC Setup Module . iDRAC Configuration Utility . . . . . 71 . . . . . . . . 73 . . . . . . . . . . . . . . . . . . 73 . . . . . . . . . . . . . . . . . . . . 73 Entering the iDRAC Configuration Utility . 3 Installing System Components Recommended Tools .
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book.book.book Page 6 Tuesday, September 7, 2010 8:45 PM Expansion Card. . . . . . . . . . . . . . . . . . . . . . Expansion Card Installation Guidelines . Removing an Expansion Card . . . . . . . . . . . . 88 89 . . . . . . . . . . . . . . . . . . 91 Removing an Expansion-Card Riser . . . . . . . . 91 Installing an Expansion-Card Riser . . . . . . . . . 93 . . . . . . . . . . . . . . . . . . . . . 93 Cooling Shroud . Removing the Cooling Shroud . . . . . . . . . . .
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book.book.book Page 7 Tuesday, September 7, 2010 8:45 PM Removing an iDRAC6 Enterprise Card VFlash Media (Optional) . . . . . . . . 111 . . . . . . . . . . . . . . . . 112 Installing a VFlash Media Card . . . . . . . . . . . 112 Removing a VFlash Media Card . . . . . . . . . . 112 . . . . . . . . . . . . . . . . . . . . . . . . 112 Processor Removing a Processor . . . . . . . . . . . . . . . 112 Installing a Processor . . . . . . . . . . . . . . . 116 . . . . . . . . . . . . . . . . . .
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book.book.book Page 8 Tuesday, September 7, 2010 8:45 PM Installing the System Board . 4 . . . . . . . . . . . Troubleshooting Your System Safety First—For You and Your System . . . . . . . . 137 . . . . . . . . 137 Troubleshooting System Startup Failure . . . . . . . . 137 Troubleshooting External Connections . . . . . . . . 137 Troubleshooting the Video Subsystem . . . . . . . . . 138 . . . . . . . . . . . . 138 Troubleshooting a USB Device . . . . . . . . . 139 . . . . . . . . . .
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book.book.book Page 9 Tuesday, September 7, 2010 8:45 PM 5 Running the System Diagnostics . Using Online Diagnostics . . . . . . . . . . 154 . . . . . . 154 . . . . . . . . . . 154 . . . . . . . . . . . . . 155 Running the Embedded System Diagnostics System Diagnostics Testing Options Using the Custom Test Options Selecting Devices for Testing . . . . . . . . . . . 155 Selecting Diagnostics Options . . . . . . . . . . . 155 Viewing Information and Results .
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book.book.book Page 11 Tuesday, September 7, 2010 8:45 PM 1 About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 51. Enters System Services, which opens the Unified Server Configurator. The Unified Server Configurator allows you to access utilities such as embedded system diagnostics.
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book.book.book Page 12 Tuesday, September 7, 2010 8:45 PM Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators 1 2 3 4 Item Indicator, Button, or Connector 1 Power-on indicator, power button 5 6 Icon 7 8 9 10 11 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the optional system bezel is installed, the power button is not accessible.
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book.book.book Page 13 Tuesday, September 7, 2010 8:45 PM Item Indicator, Button, or Connector 2 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 Video connector Connects a monitor to the system.
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book.book.book Page 14 Tuesday, September 7, 2010 8:45 PM Item Indicator, Button, or Connector Icon Description 8 USB connectors (2) Connect USB devices to the system. The ports are USB 2.0-compliant. 9 Hard drives (4) Up to four 3.5-inch hot-swappable hard drives. 10 System identification panel A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address.
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book.book.book Page 15 Tuesday, September 7, 2010 8:45 PM Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling. • Press again to repeat the cycle. 4 System ID Turns the system ID mode on (LCD panel flashes blue) and off.
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book.book.book Page 16 Tuesday, September 7, 2010 8:45 PM Setup Menu Option Description Select DHCP or Static IP to configure the network NOTE: If an iDRAC6 Express mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to card is installed on the enable DNS and to view domain addresses. Two separate system, the BMC option is DNS entries are available. replaced by DRAC.
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book.book.book Page 17 Tuesday, September 7, 2010 8:45 PM Option Description Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup menu. See "Setup Menu" on page 16. Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in the Set home submenu of the Setup menu. See "Setup Menu" on page 16. Hard-Drive Status Indicators Figure 1-3.
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book.book.book Page 18 Tuesday, September 7, 2010 8:45 PM Back-Panel Features and Indicators Figure 1-4. Back-Panel Features and Indicators 1 2 3 4 5 1 6 7 8 9 10 11 12 2 Gb 1 Item Indicator, Button, or Connector 1 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card. 2 iDRAC6 Enterprise port (optional) Dedicated management port for the optional iDRAC6 Enterprise card. 3 Serial connector Connects a serial device to the system.
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book.book.book Page 19 Tuesday, September 7, 2010 8:45 PM Item Indicator, Button, or Connector 9 System status indicator Icon Description Lights blue during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system. Lights amber when the system needs attention due to a problem. 10 System identification button Turns the system ID modes on and off.
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book.book.book Page 20 Tuesday, September 7, 2010 8:45 PM NIC Indicator Codes Figure 1-5. NIC Indicator Codes 1 1 2 link indicator 2 activity indicator Indicator Indicator Code Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green Network data is being sent or received.
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book.book.book Page 21 Tuesday, September 7, 2010 8:45 PM Power Indicator Codes The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit—AC power is not connected. • Green—In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational. When the system is on, it also indicates that the power supply is providing DC power to the system.
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book.book.book Page 22 Tuesday, September 7, 2010 8:45 PM LCD Status Messages The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text.
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book.book.book Page 23 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1114 Ambient Temp Ambient temperature has See "Troubleshooting exceeds reached a point outside of System Cooling allowed range. the allowed range. Problems" on page 143. E1116 Memory disabled, temp above range. Power cycle AC. Memory has exceeded allowable temperature and has been disabled to prevent damage to the components.
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book.book.book Page 24 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E122C CPU Power Fault. Power cycle AC. A power fault was detected when powering up the processor. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 161. E122D Memory One of the memory Regulator # regulators has failed. Failed. Reseat DIMMs. E122E On-board regulator failed. Call support.
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book.book.book Page 25 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1414 CPU # temp exceeding range. Check CPU heatsink. Specified processor is out Ensure that the processor of acceptable temperature heat sink is properly range. installed. See "Troubleshooting the Processor" on page 150 and "Troubleshooting System Cooling Problems" on page 143. E1418 CPU # not detected. Check CPU is seated properly.
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book.book.book Page 26 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1422 CPU # machine check error. Power cycle AC. The system BIOS has reported a machine check error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 161. E1610 Power Supply # Specified power supply See "Troubleshooting (### W) was removed or is missing Power Supply" on missing.
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book.book.book Page 27 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1624 Lost power supply redundancy. Check PSU cables. The power supply subsystem is no longer redundant. If the remaining power supply fails, the system will shut down. See "Troubleshooting Power Supply" on page 143. E1626 The power supplies in Power Supply Mismatch. PSU1 the system are not the = ### W, PSU2 same wattage. = ### W.
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book.book.book Page 28 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1711 PCI parity error on Bus ## Device ## Function ## The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting an Expansion Card" on page 149. PCI parity error on Slot #. Review & clear SEL.
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book.book.book Page 29 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E1810 Hard drive ## fault. Review & clear SEL. The specified hard drive has experienced a fault. See "Troubleshooting a Hard Drive" on page 149. E1812 Hard drive ## The specified hard removed. Check drive has been removed drive. from the system. Information only. E1920 iDRAC6 Upgrade optional iDRAC6 Failed. upgrade has failed. See "Getting Help" on page 161.
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book.book.book Page 30 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E2012 Memory Memory configured, but is See "Troubleshooting configured but unusable. System Memory" on unusable. page 145. Check DIMMs. E2013 BIOS unable to The system BIOS failed to See "Troubleshooting shadow memory. copy its flash image into System Memory" on Check DIMMs. memory. page 145. E2014 CMOS RAM CMOS failure. CMOS failure.
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book.book.book Page 31 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E2018 Programmable Timer error. Power cycle AC. Programmable interval timer error. Remove AC power to the system for 10 seconds and restart the system. Parity error. Power cycle AC. Parity error. E2019 If the problem persists, see "Getting Help" on page 161. Remove AC power to the system for 10 seconds and restart the system.
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book.book.book Page 32 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes E201D Shutdown test BIOS shutdown test failure. Power failure. cycle AC. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help" on page 161. E201E POST memory test failure. Check DIMMs. BIOS POST memory test See "Troubleshooting failure. System Memory" on page 145.
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book.book.book Page 33 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions E2111 SBE log disabled on DIMM ##. Reseat DIMM. The system BIOS has disabled memory single-bit error (SBE) logging and will not log anymore SBEs until the system is rebooted. “##” represents the memory module implicated by the BIOS. Remove AC power to the system for 10 seconds and restart the system. I1910 Intrusion detected. Check chassis cover.
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book.book.book Page 34 Tuesday, September 7, 2010 8:45 PM Table 1-1. LCD Status Messages (continued) Code Text Causes Corrective Actions W1628 Performance degraded. Check PSU and system configuration. The system configuration requires more power than what the power supply can provide, but it can boot if throttled. Turn off power to the system, reduce the hardware configuration or install higher-wattage power supplies, and then restart the system.
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book.book.book Page 35 Tuesday, September 7, 2010 8:45 PM Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry. • The system is reset and new error events are detected. • A failure is recorded from another source that maps to the same display entry.
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book.book.book Page 36 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The optional iDRAC6 has hung. Remove AC power to the system for 10 seconds and restart the system. The optional iDRAC6 was remotely reset while system was booting. Alert! After AC recovery, the Continuing optional iDRAC6 takes system boot longer than normal to boot.
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book.book.book Page 37 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. System is in manufacturing mode. Reboot to take the system out of manufacturing mode. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If the problem persists, see "Getting Help" on page 161.
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book.book.book Page 38 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Current boot mode is set to UEFI. Please ensure compatible bootable media is available. Use the system setup program to change the boot mode as needed. The system failed to boot because UEFI boot mode is enabled in BIOS and the boot operating system is nonUEFI. Ensure that the boot mode is set correctly and that the proper bootable media is available.
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book.book.book Page 39 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Invalid PCIe card found in the Internal_Storage slot! The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot. Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot. See "Getting Help" on page 161. Keyboard fuse has Overcurrent detected at the failed. keyboard connector.
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book.book.book Page 40 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency may If not an intentional setting, be intentionally set lower for check any other system power conservation. messages for possible causes. The current memory Ensure that your memory configuration may support configuration supports the only the minimum frequency. higher frequency.
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book.book.book Page 41 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes No boot sector on Incorrect configuration hard drive. settings in System Setup program, or no operating system on hard drive. No timer tick interrupt. Faulty system board. PCIe Training Faulty or improperly Error: Expected installed PCIe card in the Link Width is x, specified slot. Actual Link Width is y. Plug & Play Configuration Error.
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book.book.book Page 42 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Read fault. The operating system cannot read from the hard drive, optical drive, or USB device, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the optical medium, USB medium, or USB device. Ensure that the USB cables, SAS/SATA backplane cables, or optical drive cables are properly connected.
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book.book.book Page 43 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes The amount of Memory has been added or system memory has removed or a memory changed. module may be faulty. The following DIMMs should match in geometry: x,x,... The following DIMMs should match in rank count: x,x,... Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes.
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book.book.book Page 44 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Thermal sensor not detected on x. A memory module without a Replace the memory thermal sensor is installed in module. See "System the specified memory slot. Memory" on page 97. Time-of-day clock stopped. Faulty battery or faulty chip. See "Troubleshooting the System Battery" on page 142. Time-of-day not set - please run SETUP program. Incorrect Time or Date settings; faulty system battery.
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book.book.book Page 45 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Unable to launch System Services image. System halted! System halted after F10 keystroke because System Services image is either corrupted in the system firmware or has been lost due to system board replacement. Unexpected interrupt in protected mode. Improperly seated memory modules or faulty keyboard/mouse controller chip. Unsupported CPU combination.
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book.book.book Page 46 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Unsupported memory configuration. DIMM mismatch across slots detected: x, x,... Invalid memory configuration. Memory modules are mismatched in the specified slots. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 98.
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book.book.book Page 47 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor, memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration.
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book.book.book Page 48 Tuesday, September 7, 2010 8:45 PM Table 1-2. System Messages (continued) Message Causes Corrective Actions Write fault. Faulty USB device, USB medium, optical drive assembly, hard drive, or hard drive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device" on page 138, "Troubleshooting an Optical Drive" on page 147, and "Troubleshooting a Hard Drive" on page 149.
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book.book.book Page 49 Tuesday, September 7, 2010 8:45 PM Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
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book.book.book Page 51 Tuesday, September 7, 2010 8:45 PM Using the System Setup Program and UEFI Boot Manager 2 The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
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book.book.book Page 52 Tuesday, September 7, 2010 8:45 PM Entering the System Setup Program 1 Turn on or restart your system. 2 Press immediately after you see the following message: = System Setup If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
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book.book.book Page 53 Tuesday, September 7, 2010 8:45 PM System Setup Options Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
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book.book.book Page 54 Tuesday, September 7, 2010 8:45 PM Option Description SATA Settings Displays a screen to enable or disable the integrated SATA controller and ports. See "SATA Settings Screen" on page 56. Boot Settings Displays a screen to specify the boot mode (BIOS or UEFI). For BIOS boot mode, you can also specify the boot devices. See "Boot Settings Screen" on page 57.
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book.book.book Page 55 Tuesday, September 7, 2010 8:45 PM Option Description F1/F2 Prompt on Error (Enabled default) Enables the system to halt on errors during POST, which allows the user to observe events that may scroll by unnoticed during normal POST. The user can press to continue or to enter the System Setup program. CAUTION: When setting this option to Disabled, the system does not halt if an error occurs during POST.
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book.book.book Page 56 Tuesday, September 7, 2010 8:45 PM Option Description Virtualization Technology (Disabled default) Enabled permits virtualization software to use the virtualization technology incorporated in the processor. NOTE: Disable this feature if your system will not be running virtualization software. Execute Disable (Enabled default) Enables or disables Execute Disable Memory Protection Technology.
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book.book.book Page 57 Tuesday, September 7, 2010 8:45 PM Boot Settings Screen Option Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode. Boot Mode (BIOS default) If the operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI. Setting this field to BIOS allows compatibility with nonUEFI operating systems.
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book.book.book Page 58 Tuesday, September 7, 2010 8:45 PM Option Description Embedded Gb NIC2 (Enabled default) Enables or disables the embedded NICs. MAC Address Displays the MAC address for the NIC. OS Watchdog Timer (Disabled default) Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding. When Enabled, the operating system is allowed to initialize the timer. When Disabled, the timer is not initialized.
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book.book.book Page 59 Tuesday, September 7, 2010 8:45 PM Option Description Serial Port Address (Serial Device 1=COM1, Serial Device2=COM2 default) Sets the serial port addresses for the two serial devices. External Serial Connector (Serial Device 1 default) NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
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book.book.book Page 60 Tuesday, September 7, 2010 8:45 PM Power Management Screen Option Description Power Management Options are OS Control, Active Power Controller, (Active Power Controller Custom, or Maximum Performance. For all but the default) Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
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book.book.book Page 61 Tuesday, September 7, 2010 8:45 PM System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See "Using the System Password" on page 66 for more information. Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the Setup Password" on page 68 for more information.
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book.book.book Page 62 Tuesday, September 7, 2010 8:45 PM Option Description CAUTION: Clearing the TPM will lose all encryption keys in the TPM. This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option. TPM Clear (No default) When set to Yes, all TPM contents are cleared. NOTE: This field is read-only when TPM Security is set to Off.
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book.book.book Page 63 Tuesday, September 7, 2010 8:45 PM Exit Screen Press to exit the System Setup program; the Exit screen displays: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode.
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book.book.book Page 64 Tuesday, September 7, 2010 8:45 PM Using the UEFI Boot Manager Navigation Keys Keys Action Up arrow Moves to and highlights the previous field. Down arrow Moves to and highlights the next field. Spacebar, , <+>, <–> Cycles through the settings in a field. Refreshes the UEFI Boot Manager screen, or returns to the UEFI Boot Manager screen from the other program screens. Displays the UEFI Boot Manager help file.
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book.book.book Page 65 Tuesday, September 7, 2010 8:45 PM UEFI Boot Settings Screen Option Description Add Boot Option Adds a new boot option. Delete Boot Option Deletes an existing boot option. Enable/Disable Boot Option Disables and enables a boot option in the boot option list. Change Boot Order Changes the order of the boot option list. One-Time Boot From File Sets a one-time boot option not included in the boot option list.
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book.book.book Page 66 Tuesday, September 7, 2010 8:45 PM Using the System Password When a system password is assigned, the system prompts for the system password after the system starts and only those with the password have full access to the system. Assigning a System Password Before assigning a system password, enter the System Setup program and check the System Password option. When a system password is assigned, System Password is Enabled.
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book.book.book Page 67 Tuesday, September 7, 2010 8:45 PM Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 68), the system accepts your setup password as an alternate system password. When Password Status is Unlocked, you have the option to leave the password security enabled or to disable password security. To leave the password security enabled: 1 Turn on or reboot your system by pressing .
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book.book.book Page 68 Tuesday, September 7, 2010 8:45 PM Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password. NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password.
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book.book.book Page 69 Tuesday, September 7, 2010 8:45 PM Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security. 2 Highlight Setup Password, press to access the setup password window. Press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 68.
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book.book.book Page 70 Tuesday, September 7, 2010 8:45 PM Baseboard Management Controller Configuration The BMC enables configuring, monitoring, and recovery of systems remotely.
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book.book.book Page 71 Tuesday, September 7, 2010 8:45 PM iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server.
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book.book.book Page 73 Tuesday, September 7, 2010 8:45 PM 3 Installing System Components WARNING: While moving or transferring the system, it is recommended that you use the packaging material that shipped with the system and/or take care to avoid any damage due to shock or vibration. Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician.
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book.book.book Page 74 Tuesday, September 7, 2010 8:45 PM Figure 3-1.
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book.book.book Page 75 Tuesday, September 7, 2010 8:45 PM Front Bezel (Optional) Removing the Front Bezel 1 Unlock the keylock at the left end of the bezel. 2 Lift up the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
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book.book.book Page 76 Tuesday, September 7, 2010 8:45 PM Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
PAGE 77
book.book.book Page 77 Tuesday, September 7, 2010 8:45 PM Figure 3-3. Opening and Closing the System 1 2 1 latch release lock 2 indent Closing the System 1 Place the cover onto the chassis and offset it slightly toward the back of the system, so that the two pins on the back edge of the cover fit over the corresponding slots on the back edge of the chassis. See Figure 3-3. 2 Slide the cover towards the front of the chassis till it snaps in position.
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book.book.book Page 78 Tuesday, September 7, 2010 8:45 PM Optical Drive (Optional) An optional slimline DVD or DVD+/-RW optical drive slides into the front panel and connects to the SATA controller on the system board. NOTE: DVD devices are data only. Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician.
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book.book.book Page 79 Tuesday, September 7, 2010 8:45 PM Figure 3-4.
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book.book.book Page 80 Tuesday, September 7, 2010 8:45 PM Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 81 Tuesday, September 7, 2010 8:45 PM Hard Drives Your system supports up to four 3.5-inch (SAS or SATA) hard drives in 3.5inch hot-swap hard drive carrier. The hard drives are installed at the front of the system (see Figure ). The front-mounted hard drives are connected to a SAS backplane through hard-drive carriers and can be configured as hotswappable. Removing a Hard-Drive Blank CAUTION: Many repairs may only be done by a certified service technician.
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book.book.book Page 82 Tuesday, September 7, 2010 8:45 PM Figure 3-5. Removing and Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hard-Drive Carrier CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system.
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book.book.book Page 83 Tuesday, September 7, 2010 8:45 PM 4 Slide the hard-drive carrier out of the hard-drive bay. 5 Insert a hard-drive blank in the vacated hard-drive bay. See "Installing a Hard-Drive Blank" on page 82. CAUTION: To maintain proper system cooling, all empty hard-drive bays must have hard-drive blanks installed. 6 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75. Figure 3-6.
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book.book.book Page 84 Tuesday, September 7, 2010 8:45 PM Installing a Hard-Drive Carrier CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 85 Tuesday, September 7, 2010 8:45 PM Figure 3-7. Removing and Installing and a Hard Drive 2 1 4 3 1 screws (4) 2 hard drive 3 SAS/SATA screw hole 4 hard-drive carrier Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-7. 2 Align the screw holes on the hard drive with the back set of holes on the hard-drive carrier.
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book.book.book Page 86 Tuesday, September 7, 2010 8:45 PM Expansion Card Expansion Card Installation Guidelines Your system supports two PCIe Generation 2 expansion cards installed on two expansion-card risers. • Riser1: Supports PCIE_G2_x16 full-height half-length expansion card. • Riser2: Supports PCIE_G2_x8 full-height half-length expansion card. • The expansion-card slot is not hot-swappable. • PCI Express Generation 1 and Generation 2 expansion cards are supported in the slot.
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book.book.book Page 87 Tuesday, September 7, 2010 8:45 PM Table 3-1.
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book.book.book Page 88 Tuesday, September 7, 2010 8:45 PM Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 89
book.book.book Page 89 Tuesday, September 7, 2010 8:45 PM Installing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 90 Tuesday, September 7, 2010 8:45 PM Figure 3-8. Removing and Installing an Expansion Card 1 4 2 3 1 expansion-card latch 2 expansion card 3 filler bracket 4 expansion-card riser 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 77. 11 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75. 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book.book Page 91 Tuesday, September 7, 2010 8:45 PM Expansion-Card Riser The system’s expansion-card risers support x8 and x16 link Generation 2 PCIe expansion cards. Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
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book.book.book Page 92 Tuesday, September 7, 2010 8:45 PM Figure 3-9.
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book.book.book Page 93 Tuesday, September 7, 2010 8:45 PM Installing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 94 Tuesday, September 7, 2010 8:45 PM CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 76. 3 Remove the SAS backplane cables routed over the shroud from the system board.
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book.book.book Page 95 Tuesday, September 7, 2010 8:45 PM Installing the Cooling Shroud 1 Orient the cooling shroud with the numbered fan bays as a guide. 2 Align the cooling shroud posts with the slots on the system board. 3 Push the cooling shroud down until all edges are secured to the system board. 4 Close the system. See "Opening and Closing the System" on page 76. 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book.book Page 96 Tuesday, September 7, 2010 8:45 PM 8 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 3-11.
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book.book.book Page 97 Tuesday, September 7, 2010 8:45 PM Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 98 Tuesday, September 7, 2010 8:45 PM General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output. • Except for memory channels that are unused, all populated memory channels must have identical configurations.
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book.book.book Page 99 Tuesday, September 7, 2010 8:45 PM Table 3-2.
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book.book.book Page 100 Tuesday, September 7, 2010 8:45 PM Table 3-3.
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book.book.book Page 101 Tuesday, September 7, 2010 8:45 PM Installing Memory Modules WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components on the memory module. CAUTION: Many repairs may only be done by a certified service technician.
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book.book.book Page 102 Tuesday, September 7, 2010 8:45 PM Figure 3-12. Removing and Installing and a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
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book.book.book Page 103 Tuesday, September 7, 2010 8:45 PM 12 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 13 Start up the system, press to enter the System Setup program, and check the System Memory setting on the main System Setup screen. The system should have already changed the value to reflect the newly installed memory. 14 If the value is incorrect, one or more of the memory modules may not be installed properly.
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book.book.book Page 104 Tuesday, September 7, 2010 8:45 PM Cooling Fans Your system contains five single-motor fans and provides cooling for the processor, expansion card, power supplies, and memory modules. NOTE: Hot-swap removal or installation of the fans is not supported. NOTE: In the event of a problem with a particular fan, the fan number is referenced by the system’s management software, allowing you to easily identify and replace the proper fan by noting the fan numbers on the fan assembly.
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book.book.book Page 105 Tuesday, September 7, 2010 8:45 PM Figure 3-13. Removing and Installing a Cooling Fan 1 2 1 fan 2 power cable Installing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book.book Page 106 Tuesday, September 7, 2010 8:45 PM 2 Lower the fan into the fan assembly until the fan is fully seated. See Figure 3-13. 3 Connect the fan’s power cable to the power connector on the system board. 4 Replace the cooling shroud or power distribution board shroud as applicable. See "Installing the Cooling Shroud" on page 95. 5 Close the system. See "Closing the System" on page 77.
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book.book.book Page 107 Tuesday, September 7, 2010 8:45 PM Figure 3-14. Removing and Installing an iDRAC6 Express Card 2 3 1 1 iDRAC6 Express card 3 retention standoff tab 2 iDRAC6 Express card connector 7 If applicable, replace the expansion card. See "Installing an Expansion Card" on page 89. 8 Close the system. See "Closing the System" on page 77. 9 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book.book Page 108 Tuesday, September 7, 2010 8:45 PM Removing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 109 Tuesday, September 7, 2010 8:45 PM iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book.book Page 110 Tuesday, September 7, 2010 8:45 PM Figure 3-15. Removing and Installing an iDRAC6 Enterprise Card 5 1 4 2 3 1 VFlash SD card 2 VFlash media slot 3 iDRAC6 Enterprise card connector 4 retention standoff posts (2) 5 iDRAC6 Enterprise card 7 If applicable, replace the expansion card. See "Installing an Expansion Card" on page 89. 8 Close the system. See "Closing the System" on page 77.
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book.book.book Page 111 Tuesday, September 7, 2010 8:45 PM Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 112 Tuesday, September 7, 2010 8:45 PM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the optional iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card.
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book.book.book Page 113 Tuesday, September 7, 2010 8:45 PM WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-16.
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book.book.book Page 114 Tuesday, September 7, 2010 8:45 PM Figure 3-16. Removing and Installing the Heat Sink 2 1 1 heat-sink retention screws (4) 2 heat sink 11 Rotate the processor shield upward and out of the way. See Figure 3-17. 12 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor.
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book.book.book Page 115 Tuesday, September 7, 2010 8:45 PM Figure 3-17.
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book.book.book Page 116 Tuesday, September 7, 2010 8:45 PM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 117 Tuesday, September 7, 2010 8:45 PM 11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 95. 12 Close the system. See "Closing the System" on page 77. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program" on page 52.
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book.book.book Page 118 Tuesday, September 7, 2010 8:45 PM 1 Disconnect the power cable from the power source. 2 Disconnect the power cable from the power supply and remove the Velcro straps that bundle and secure the system cables. NOTE: You may have to unlatch and lift the optional cable management arm if it interferes with power-supply removal. For information about the cable management arm, see the system’s rack documentation.
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book.book.book Page 119 Tuesday, September 7, 2010 8:45 PM Installing a Redundant Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 120 Tuesday, September 7, 2010 8:45 PM Installing the Power Supply Blank NOTE: Install the power supply blank only in power supply bay PS2. To install the power supply blank, align the blank with the power supply bay and insert the blank into the chassis until it clicks into place. Removing a Non-Redundant Power Supply CAUTION: Many repairs may only be done by a certified service technician.
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book.book.book Page 121 Tuesday, September 7, 2010 8:45 PM Figure 3-19.
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book.book.book Page 122 Tuesday, September 7, 2010 8:45 PM Installing a Non-Redundant Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 123 Tuesday, September 7, 2010 8:45 PM 4 To remove the battery, push the metal tab away from the battery until the battery pops out. See Figure 3-20. 5 To install the new system battery, hold the battery with the “+” facing up, and aligned to the metal tab on the socket. Figure 3-20.
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book.book.book Page 124 Tuesday, September 7, 2010 8:45 PM Control Panel Assembly NOTE: The LCD control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Control Panel Board Assembly and the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician.
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book.book.book Page 125 Tuesday, September 7, 2010 8:45 PM Figure 3-21.
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book.book.book Page 126 Tuesday, September 7, 2010 8:45 PM Installing the Control Panel Board Assembly and the Control Panel Display Module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book.book Page 127 Tuesday, September 7, 2010 8:45 PM CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations. 3 Remove all hard drives. See "Removing a Hard-Drive Carrier" on page 82. 4 Disconnect the power cable from the SAS backplane. 5 Disconnect the SAS data cables from the backplane. See Figure 3-22. 6 Remove the optical drive cable, control panel cable, power cable, data cables, and USB cables.
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book.book.book Page 128 Tuesday, September 7, 2010 8:45 PM Figure 3-22.
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book.book.book Page 129 Tuesday, September 7, 2010 8:45 PM Installing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 130 Tuesday, September 7, 2010 8:45 PM Power Distribution Board The power distribution board is located in your system directly behind the power supply fan modules. This feature provides additional cooling to the power supplies through the power distribution shroud that routes airflow to the power supplies. See Figure 3-23. Removing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician.
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book.book.book Page 131 Tuesday, September 7, 2010 8:45 PM Figure 3-23.
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book.book.book Page 132 Tuesday, September 7, 2010 8:45 PM Installing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 133 Tuesday, September 7, 2010 8:45 PM System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 134 Tuesday, September 7, 2010 8:45 PM 11 Remove all the memory modules. See "Removing Memory Modules" on page 103. NOTE: To ensure proper reinstallation of memory modules, record the memory module socket locations. 12 Carefully route any loose cables away from the edges of the system board. 13 Remove the screws securing the system board to the chassis and then slide the system board assembly toward the front of the chassis.
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book.book.book Page 135 Tuesday, September 7, 2010 8:45 PM Installing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 136 Tuesday, September 7, 2010 8:45 PM 14 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 95. 15 Close the system. See "Closing the System" on page 77. 16 If applicable, replace the front bezel. See "Installing the Front Bezel" on page 75. 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
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book.book.book Page 137 Tuesday, September 7, 2010 8:45 PM Troubleshooting Your System 4 Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
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book.book.book Page 138 Tuesday, September 7, 2010 8:45 PM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 153. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 161.
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book.book.book Page 139 Tuesday, September 7, 2010 8:45 PM 10 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 161. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with another working cable, and turn on the system and the serial device.
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book.book.book Page 140 Tuesday, September 7, 2010 8:45 PM If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 57. 6 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed.
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book.book.book Page 141 Tuesday, September 7, 2010 8:45 PM • Power supply • Fans • Processor and heat sink • Memory modules • System Battery 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 77. 7 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. If the system does not start properly, see "Getting Help" on page 161.
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book.book.book Page 142 Tuesday, September 7, 2010 8:45 PM • Processor and heat sink • Memory modules • Hard-drive brackets • Cooling shroud 3 Ensure that all cables are properly connected. 4 Close the system. See "Closing the System" on page 77. 5 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 6 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 153.
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book.book.book Page 143 Tuesday, September 7, 2010 8:45 PM Troubleshooting Power Supply CAUTION: At least one power supply must be installed for the system to operate. Operating the system with only one power supply installed for extended periods of time can cause the system to overheat. 1 Reseat the power supply by removing and reinstalling it. See "Power Supplies" on page 117.
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book.book.book Page 144 Tuesday, September 7, 2010 8:45 PM Troubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 145 Tuesday, September 7, 2010 8:45 PM Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 146 Tuesday, September 7, 2010 8:45 PM 9 Close the system. See "Closing the System" on page 77. 10 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 11 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen" on page 55. If the problem is not resolved, proceed with the next step. 12 Turn off the system and attached peripherals, and disconnect the system from the power source. 13 Open the system.
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book.book.book Page 147 Tuesday, September 7, 2010 8:45 PM Troubleshooting an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
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book.book.book Page 148 Tuesday, September 7, 2010 8:45 PM Troubleshooting a Tape Backup Unit NOTE: When troubleshooting a tape drive, see the tape drive documentation at support.dell.com/manuals or the documentation that shipped with the drive. 1 Ensure that the tape drive is turned on. 2 Try using a different tape cartridge. 3 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers.
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book.book.book Page 149 Tuesday, September 7, 2010 8:45 PM Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
PAGE 150
book.book.book Page 150 Tuesday, September 7, 2010 8:45 PM 4 Ensure that the expansion-card riser is firmly seated in its connector. See "Installing an Expansion Card" on page 89. 5 Close the system. See "Closing the System" on page 77. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 7 If the problem is not resolved, turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8 Open the system.
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book.book.book Page 151 Tuesday, September 7, 2010 8:45 PM 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 8 Run the appropriate online diagnostic test. If a problem is still indicated, see "Getting Help" on page 161.
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book.book.book Page 153 Tuesday, September 7, 2010 8:45 PM Running the System Diagnostics 5 If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book.book Page 154 Tuesday, September 7, 2010 8:45 PM • View status messages that inform you if tests are completed successfully • View error messages that inform you of problems encountered during testing When to Use the Embedded System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
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book.book.book Page 155 Tuesday, September 7, 2010 8:45 PM Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available.
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book.book.book Page 156 Tuesday, September 7, 2010 8:45 PM 156 • Configuration — Displays basic configuration information about the currently selected device. • Parameters — Displays parameters that you can set for the test.
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book.book.book Page 157 Tuesday, September 7, 2010 8:45 PM Jumpers and Connectors 6 This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the system board. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
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book.book.book Page 158 Tuesday, September 7, 2010 8:45 PM System Board Connectors Figure 6-1.
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book.book.book Page 160 Tuesday, September 7, 2010 8:45 PM Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program and UEFI Boot Manager" on page 51. The password jumper enables these password features or disables them and clears any password(s) currently in use. CAUTION: See “Protecting Against Electrostatic Discharge” in the safety instructions that came with the system.
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book.book.book Page 161 Tuesday, September 7, 2010 8:45 PM 7 Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book.book Page 163 Tuesday, September 7, 2010 8:45 PM Index B back-panel features and indicators, 18 battery (system) replacing, 122 bezel, 75 blank hard drive, 81 power supply, 119 cooling fans, 104 troubleshooting, 144 cooling shroud installing, 95 removing, 93 cover closing, 77 opening, 76 BMC configuring, 70 D C Dell contacting, 161 cabling optical drive, 78 CD drive troubleshooting, 147 CD/DVD drive See optical drive.
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book.book.book Page 166 Tuesday, September 7, 2010 8:45 PM installing, 135 jumpers, 157 removing, 133 system board, 133 replacing cooling fan, 105 power supply, 119, 122 system battery, 122 system cooling troubleshooting, 143 running the system diagnostics, 153 system features accessing, 11 system messages, 35 S safety, 137 SAS backplane board installing, 129 removing, 126 SAS controller card installing, 97 removing, 95 SAS hard drive. See hard drive. SATA hard drive. See hard drive.
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