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book.book Page 2 Friday, February 26, 2010 11:22 AM Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2010 Dell Inc. All rights reserved.
book.book Page 3 Friday, February 26, 2010 11:22 AM Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . . . . . . . 11 . . . . . . . . . . . . . 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . 15 Hard-Drive Indicator Patterns . Back-Panel Features and Indicators Guidelines for Connecting Optional External Devices . . . . . . . . . . . . . . . . . . . . . NIC Indicator Codes . . . . . 18 . . . . .
book.book Page 4 Friday, February 26, 2010 11:22 AM Entering the System Setup Program . . . . . . . . . . . 46 Responding to Error Messages . . . . . . . . . . . 46 Using the System Setup Program Navigation Keys . . . . . . . . . . . . . . . . . . . . . . System Setup Options . . . 46 . . . . . . . . . . . . . . . . . . 47 Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Memory Settings Screen . . . . . . . . . . . . . . Processor Settings Screen . . . . . .
book.book Page 5 Friday, February 26, 2010 11:22 AM Entering the iDRAC Configuration Utility . 3 . . . . . 65 . . . . . . . . 67 . . . . . . . . . . . . . . . . . . 67 . . . . . . . . . . . . . . . . . . . . 67 Installing System Components Recommended Tools . Inside the System . . . . . . . . . . . . . . . . . . 69 Removing the Front Bezel . . . . . . . . . . . . . 69 Installing the Front Bezel . . . . . . . . . . . . . . 70 . . . . . . . . . . . . 70 . . . . . . . . . . . . . . . .
book.book Page 6 Friday, February 26, 2010 11:22 AM Installing a Redundant Power Supply Removing the Power Supply Blank . 82 . . . . . . . . 83 . . . . . . . . . 83 . . . . . . . . . . . . . . . . . . . . . 83 Installing the Power Supply Blank System Memory . . . . . . . General Memory Module Installation Guidelines . . . . . . . . . . . . . . . Mode-Specific Guidelines . . . . . . . 84 . . . . . . . . . . . . . 85 Installing Memory Modules. . . . . . . . . . . . .
book.book Page 7 Friday, February 26, 2010 11:22 AM . . . . . . . . . . . . . . . 109 . . . . . . . . . . . . . . . . . . . . . 110 . . . . . . . . . . . 110 . . . . . . . . . . . . . . . . . . . . . 112 Removing the SAS Backplane . . . . . . . . . . . 112 Installing the SAS Backplane . . . . . . . . . . . 115 . . . . . . . . . . . . . . . . 115 Installing a Processor System Battery .
book.book Page 8 Friday, February 26, 2010 11:22 AM . . . . . . . . . . . 135 . . . . . . 136 . . . . . . . . . . . . . . . . . 136 . . . . . . . . . . . 137 . . . . . . . . . . . . . 139 Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting a Hard Drive Troubleshooting a Storage Controller . . . . . . . . . 139 . . . . . . . . . . 140 . . . . . . . . . . . . . . 142 Troubleshooting Expansion Cards .
book.book Page 9 Friday, February 26, 2010 11:22 AM System Board Connectors . . . . . . . . . . . . . . . . 150 . . . . . . . . . . . . 152 Disabling a Forgotten Password 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . Contacting Dell Index 155 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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book.book Page 11 Friday, February 26, 2010 11:22 AM About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager" on page 45. Enters System Services, which opens the Lifecycle Controller. The controller allows you to access utilities such as embedded system diagnostics.
book.book Page 12 Friday, February 26, 2010 11:22 AM Figure 1-1. Front-Panel Features and Indicators 2 3 4 6 5 7 8 1 Item Indicator, Button, or Connector Icon Description 1 LED panel The LED panel has four diagnostic indicator lights that display error codes during system startup. See "System Messages" on page 22. 2 Power-on indicator/ power button The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
book.book Page 13 Friday, February 26, 2010 11:22 AM Item Indicator, Button, or Connector 3 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
book.book Page 14 Friday, February 26, 2010 11:22 AM Hard-Drive Indicator Patterns Figure 1-2.
book.book Page 15 Friday, February 26, 2010 11:22 AM Drive-Status Indicator Pattern Condition Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
book.book Page 16 Friday, February 26, 2010 11:22 AM Item Indicator, Button, or Connector Icon Description 1 Serial connector Connects a serial device to the system. 2 Video connector Connects a VGA display to the system. 3 iDRAC6 Enterprise port (optional) Dedicated management port for the optional iDRAC6 Enterprise card. 4 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card. 5 USB connectors (2) Connect USB devices to the system.
book.book Page 17 Friday, February 26, 2010 11:22 AM Item Indicator, Button, or Connector Icon Description 10 System identification button Turns the system ID modes on and off. 11 Power supply 2 (PS2) 750 W/1100 W redundant power supply. 12 Power supply 1 (PS1) 750 W/1100 W redundant power supply. The identification buttons on the front and back panels can be used to locate a particular system within a rack.
book.book Page 18 Friday, February 26, 2010 11:22 AM Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). • Ensure that the appropriate driver for the attached device has been installed on the system. • If necessary to enable ports on your system, use the System Setup program.
book.book Page 19 Friday, February 26, 2010 11:22 AM Power Indicator Codes The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. • Green — In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational. When the system is on, it also indicates that the power supply is providing DC power to the system.
book.book Page 20 Friday, February 26, 2010 11:22 AM Diagnostic Lights (Optional) The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1-1.
book.book Page 21 Friday, February 26, 2010 11:22 AM Table 1-1. Code Diagnostic Indicator Codes Causes Corrective Action Hard drive failure. Ensure that the diskette drive and hard drive are properly connected. See "Hard Drives" on page 73 for information on the drives installed in your system. Possible USB failure. See "Troubleshooting a USB Device" on page 130. No memory modules detected. See "Troubleshooting System Memory" on page 137. System board failure. See "Getting Help" on page 155.
book.book Page 22 Friday, February 26, 2010 11:22 AM System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running or the operating system's documentation for an explanation of the message and recommended action. Message Causes Corrective Actions 128-bit Advanced ECC mode disabled.
book.book Page 23 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions Alert! iDRAC6 not The optional iDRAC6 is not Wait for the system responding. responding to BIOS to reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system reboots. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The optional iDRAC6 has hung. The optional iDRAC6 was remotely reset while system was booting.
book.book Page 24 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
book.book Page 25 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 155. Caution! NVRAM_CLR jumper is NVRAM_CLR jumper installed in the clear setting. is installed on CMOS has been cleared. system board. Please run SETUP Move the NVRAM_CLR jumper to the default position (pins 3 and 5). See Figure 6-1 for jumper location.
book.book Page 26 Friday, February 26, 2010 11:22 AM Message Causes CPUs with different cache sizes detected. Mismatched processors have Ensure that all processors been installed in the system. have the same cache size, number of cores and logical processors, and power rating. Ensure that the processors are properly installed. See "Processor" on page 104.
book.book Page 27 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions DIMM configuration on each CPU should match. Invalid memory configuration on a dual-processor system. The memory module configuration for each processor must be identical. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 84.
book.book Page 28 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions Keyboard fuse has Overcurrent detected at the failed keyboard connector. See "Getting Help" on page 155. Local keyboard The USB ports are disabled may not work in the system BIOS. because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings.
book.book Page 29 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions Memory set to minimum frequency. The memory frequency may If not an intentional setting, be intentionally set lower for check any other system power conservation. messages for possible causes. The current memory Ensure that your memory configuration may support configuration supports the only the minimum frequency. higher frequency. See "General Memory Module Installation Guidelines" on page 84.
book.book Page 30 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions No boot device available. Faulty or missing optical drive subsystem, hard drive, or hard drive subsystem, or no bootable USB key installed. Use a bootable USB key, optical drive, or hard drive. If the problem persists, see "Troubleshooting a Hard Drive" on page 139, "Troubleshooting a USB Device" on page 130, "Troubleshooting a Hard Drive" on page 139, and "Troubleshooting a Hard Drive" on page 139.
book.book Page 31 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions Plug & Play Configuration Error Error encountered in initializing PCIe device; faulty system board. Install the NVRAM_CLR jumper in the clear position (pins 1 and 3) and reboot the system. See Figure 6-1 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" on page 141. Quad rank DIMM Invalid memory detected after configuration. single rank or dual rank DIMM in socket.
book.book Page 32 Friday, February 26, 2010 11:22 AM Message Causes Sector not found Faulty hard drive, USB device, or USB medium. Seek error Seek operation failed Shutdown failure General system error. Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots. The memory configuration does not match the setting in BIOS. The BIOS setting has been disabled. The amount of Memory has been added or system memory has removed or a memory changed module may be faulty.
book.book Page 33 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified memory modules do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "General Memory Module Installation Guidelines" on page 84. geometry: x,x,... The following DIMMs should match in rank count: x,x,... The following DIMMs should match in size: x,x,...
book.book Page 34 Friday, February 26, 2010 11:22 AM Message Causes Timer chip Faulty system board. counter 2 failed Corrective Actions See "Getting Help" on page 155. TPM configuration operation honored. System will now reset. A TPM configuration Information only. command has been entered. The system reboots and executes the command. TPM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system.
book.book Page 35 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard/mouse controller chip. Reseat the memory modules. See "Troubleshooting System Memory" on page 137. If the problem persists, see "Getting Help" on page 155. Unsupported CPU combination Processor(s) is not supported Install a supported processor by the system. or processor combination. See "Processor" on page 104.
book.book Page 36 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions Unused memory detected. DIMM’s installed in the following slot are not available when in 128-bit advanced ECC mode: x,x,x The memory configuration is not optimal for Advanced ECC Memory Mode. Modules in the specified slots are unused. Reconfigure the memory for Advanced ECC Memory Mode, or change the memory mode to Optimized or Sparing in the BIOS setup screen. See "System Memory" on page 83.
book.book Page 37 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions Warning! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
book.book Page 38 Friday, February 26, 2010 11:22 AM Message Causes Corrective Actions Write fault Faulty USB device, USB medium, optical drive assembly, hard drive, or hard drive subsystem. Replace the USB medium or device. Ensure that the USB, SAS backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device" on page 130, "Troubleshooting a Hard Drive" on page 139, "Troubleshooting a Hard Drive" on page 139, and "Troubleshooting a Hard Drive" on page 139.
book.book Page 39 Friday, February 26, 2010 11:22 AM Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation. Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system.
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book.book Page 45 Friday, February 26, 2010 11:22 AM Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
book.book Page 46 Friday, February 26, 2010 11:22 AM Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system does not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again.
book.book Page 47 Friday, February 26, 2010 11:22 AM System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar.
book.book Page 48 Friday, February 26, 2010 11:22 AM Option Description Processor Settings Displays information related to processors (speed, cache size, and so on). See "Processor Settings Screen" on page 50. SATA Settings (Optional) See "SATA Settings Screen (Optional)" on page 51. Boot Settings See "Boot Settings Screen" on page 51. Integrated Devices See "Integrated Devices Screen" on page 52.
book.book Page 49 Friday, February 26, 2010 11:22 AM Option Description F1/F2 Prompt on Error (Enabled default) Enables the system to halt on errors during POST, which allows the user to observe events that may scroll by unnoticed during normal POST. You can select F1 to continue or F2 to enter the System Setup program. CAUTION: When setting this option to Disabled, the system does not halt if an error occurs during POST. Any critical errors is displayed and logged in the system event log.
book.book Page 50 Friday, February 26, 2010 11:22 AM Processor Settings Screen Option Description 64-bit Specifies if the processor supports 64-bit extensions. Core Speed Displays the processor clock speed. Bus Speed Displays the processor bus speed. Logical Processor (Enabled default) The processor core supports up to two logical processors. If this field is set to Enabled, the BIOS reports both logical processors. If set to Disabled, only one logical processor is monitored by the BIOS.
book.book Page 51 Friday, February 26, 2010 11:22 AM SATA Settings Screen (Optional) Option Description SATA controller (ATA Mode default) ATA Mode enables the integrated SATA controller. RAID Mode enables the integrated SATA controller to RAID mode. Off disables the controller. NOTE: When set to RAID mode, all ports are set to OFF. Port A (Auto default) Auto enables BIOS support for the device attached to SATA port A. Off disables BIOS support for the device.
book.book Page 52 Friday, February 26, 2010 11:22 AM Option Description Hard-Disk Drive Sequence Determines the order in which the BIOS attempts to boot from hard drives in the system during system startup. USB Flash Drive Emulation Type (Auto default) Determines the emulation type for a USB flash drive. Hard disk allows the USB flash drive to act as a hard drive. Floppy allows the USB flash drive to act as a removable diskette drive. Auto automatically chooses an emulation type.
book.book Page 53 Friday, February 26, 2010 11:22 AM Option Description OS Watchdog Timer (Disabled default) Sets a timer to monitor the operating system for activity, and aids in recovery if the system stops responding. When Enabled, the operating system is allowed to initialize the timer. When Disabled, the timer is not initialized. NOTE: This feature is usable only with operating systems that support WDAT implementations of the Advanced Configuration and Power Interface (ACPI) 3.0b specification.
book.book Page 54 Friday, February 26, 2010 11:22 AM Option Description Serial Port Address (Serial Device 1=COM1, Serial Device 2=COM2 default) Sets the serial port addresses for the two serial devices. External Serial Connector (Serial Device1 default) NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
book.book Page 55 Friday, February 26, 2010 11:22 AM Power Management Screen Option Description Power Management (Active Power Controller default) Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
book.book Page 56 Friday, February 26, 2010 11:22 AM Option Description Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" on page 60 for more information. Password Status (Unlocked default) When Setup Password is assigned and this field is Locked, the system password cannot be changed or disabled at system start-up. See "Using the System Password" on page 60 for more information.
book.book Page 57 Friday, February 26, 2010 11:22 AM Option Description Power Button (Enabled default) If Enabled, the power button can turn the system's power off and on. On an ACPI-compliant operating system, the system performs an orderly shutdown before power is turned off. When Disabled, the button can only turn on system power. CAUTION: Use the NMI button only if directed to do so by qualified support personnel or by the operating system's documentation.
book.book Page 58 Friday, February 26, 2010 11:22 AM Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x 64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
book.book Page 59 Friday, February 26, 2010 11:22 AM UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press .
book.book Page 60 Friday, February 26, 2010 11:22 AM Option Description System Services Restarts the system and accesses the controller, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting. This option enables you to conveniently switch to BIOS boot mode if you need to boot to a device with a non-UEFI operating system, such as a bootable DOS media with diagnostics software. Reboot System Restarts the system.
book.book Page 61 Friday, February 26, 2010 11:22 AM 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press or the left-arrow key.
book.book Page 62 Friday, February 26, 2010 11:22 AM If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be shut down manually using the power button.
book.book Page 63 Friday, February 26, 2010 11:22 AM As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press or the left-arrow key. When you verify the password, the Setup Password changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password. A change to the Setup Password option becomes effective immediately (restarting the system is not required).
book.book Page 64 Friday, February 26, 2010 11:22 AM NOTE: Certain platform configurations may not support the full set of features provided by the controller.
book.book Page 65 Friday, February 26, 2010 11:22 AM Entering the BMC Setup Module 1 Turn on or restart your system. 2 Press when prompted after POST. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server.
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book.book Page 67 Friday, February 26, 2010 11:22 AM Installing System Components Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • T10 Torx screwdriver • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 68 Friday, February 26, 2010 11:22 AM Figure 3-1.
book.book Page 69 Friday, February 26, 2010 11:22 AM Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock. 3 Rotate the left end of the bezel away from the front panel. 4 Unhook the right end of the bezel and pull the bezel away from the system. Figure 3-2.
book.book Page 70 Friday, February 26, 2010 11:22 AM Installing the Front Bezel 1 Hook the right end of the bezel onto the chassis. 2 Fit the free end of the bezel onto the system. 3 Secure the bezel with the keylock. See Figure 3-2. Opening and Closing the System WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 71 Friday, February 26, 2010 11:22 AM Figure 3-3. Removing and Replacing the System Cover 2 1 1 system cover latch 2 latch release lock Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis. See Figure 3-3. 3 Slide the cover towards the front of the chassis and press down the latch.
book.book Page 72 Friday, February 26, 2010 11:22 AM Cooling Shroud A cooling shroud directs airflow from the cooling fans over the system processor and memory module(s). Removing the Cooling Shroud CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 73 Friday, February 26, 2010 11:22 AM Installing the Cooling Shroud 1 Align the shroud using the center of the numbered fan bays as a guide. 2 Press the cooling shroud down into the chassis. 3 Close the system. See "Closing the System" on page 71. 4 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Hard Drives Your system supports 3.5-inch (SAS or SATA) hard drives in 3.5-inch hotswap hard drive carrier.
book.book Page 74 Friday, February 26, 2010 11:22 AM Figure 3-5. Removing or Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-5. Removing a Hot-Swap Hard Drive 1 If applicable, remove the front bezel. See "Removing the Front Bezel" on page 69. 2 Prepare the drive for removal.
book.book Page 75 Friday, February 26, 2010 11:22 AM Figure 3-6. Removing and Installing a Hot-Swap Hard Drive 1 2 1 release button 2 hard-drive carrier handle Installing a Hot-Swap Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.
book.book Page 76 Friday, February 26, 2010 11:22 AM 4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-6. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-7. Figure 3-7.
book.book Page 77 Friday, February 26, 2010 11:22 AM Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-7. 2 Align the holes on the hard drive with the holes on the hard drive carrier. When aligned correctly, the back of the hard drive will be flush with the back of the hard-drive carrier. 3 Attach the four screws to secure the hard drive to the hard-drive carrier.
book.book Page 78 Friday, February 26, 2010 11:22 AM 4 Disconnect the fan’s power cable from the system board. See Figure 3-8. NOTE: To remove fans 3 and 4, remove the storage controller card first. See "Removing the Storage Controller Card" on page 96. NOTE: To remove fan 5, if applicable, remove the internal hard drive bay and carrier. 5 Press the release tab while grasping the ends of the fan and lift the fan straight up from the fan bracket. See Figure 3-8.
book.book Page 79 Friday, February 26, 2010 11:22 AM Figure 3-8.
book.book Page 80 Friday, February 26, 2010 11:22 AM Replacing a Cooling Fan 1 Align the fan module so that the side with the power cable faces toward the back of the system. 2 Slide the fan module into the fan assembly until the fan is fully seated. See and Figure 3-8. 3 Connect the fan’s power cable to the power connector on the system board. 4 Route the power cable through the guides on the chassis. NOTE: If applicable, first replace the internal hard-drive carrier and bay. 5 Replace the cooling shroud.
book.book Page 81 Friday, February 26, 2010 11:22 AM Removing a Redundant Power Supply CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 82 Friday, February 26, 2010 11:22 AM Figure 3-9. Removing and Installing a Redundant Power Supply 1 2 4 3 1 power supply 2 power supply handle 3 velcro strap 4 release latch Installing a Redundant Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.
book.book Page 83 Friday, February 26, 2010 11:22 AM NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (see Figure 1-5).
book.book Page 84 Friday, February 26, 2010 11:22 AM General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. NOTE: Memory configurations that fail to observe these guidelines can prevent your system from starting and producing any video output. • RDIMMs and UDIMMs cannot be mixed. • Except for memory channels that are unused, all populated memory channels must have identical configurations.
book.book Page 85 Friday, February 26, 2010 11:22 AM Mode-Specific Guidelines The number of channels used and the allowable configurations depend on the memory mode selected. Advanced ECC (Lockstep) Mode Support In this configuration, the two channels closest to the processor are combined to form one 128-bit channel. This mode supports Single Device Data Correction (SDDC) for both x4- and x8-based memory modules. Memory modules must be identical in size, speed, and technology in corresponding slots.
book.book Page 86 Friday, February 26, 2010 11:22 AM Table 3-1.
book.book Page 87 Friday, February 26, 2010 11:22 AM 1.Requires x4- or x8-based memory modules. Table 3-2.
book.book Page 88 Friday, February 26, 2010 11:22 AM 4 Locate the memory module sockets. See Figure 6-1. 5 Press the ejectors on the memory module socket down and out, as shown in Figure 3-10, to allow the memory module to be inserted into the socket. 6 Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. Figure 3-10.
book.book Page 89 Friday, February 26, 2010 11:22 AM 9 Repeat step 5 through step 8 of this procedure to install the remaining memory modules. See Table 3-2. 10 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 73. 11 Close the system. See "Closing the System" on page 71. 12 Start up the system, press to enter the System Setup program, and check the System Memory settings on the main System Setup screen.
book.book Page 90 Friday, February 26, 2010 11:22 AM 5 Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket. See Figure 3-10. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module. 6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 73. 7 Close the system. See "Closing the System" on page 71. 8 Reconnect the system and peripherals to their power sources, and turn them on.
book.book Page 91 Friday, February 26, 2010 11:22 AM Table 3-3.
book.book Page 92 Friday, February 26, 2010 11:22 AM 5 Open the expansion-card latch and remove the filler bracket. See Figure 3-11. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain FCC certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.
book.book Page 93 Friday, February 26, 2010 11:22 AM 10 Close the system. See "Closing the System" on page 71. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 94 Friday, February 26, 2010 11:22 AM Removing an Expansion-Card Riser CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 95 Friday, February 26, 2010 11:22 AM Figure 3-12. Installing or Removing an Expansion-Card Riser 3 4 2 1 5 6 1 integrated storage controller slot 2 riser guides (2) 3 expansion-card riser 4 expansion card slot 5 riser guide posts (2) 6 expansion-card riser slots (2) Installing an Expansion-Card Riser 1 To install an expansion-card riser, align the riser guides with the riser guide posts on the system board. See Figure 3-12.
book.book Page 96 Friday, February 26, 2010 11:22 AM 4 Reinstall the storage controller card. See "Installing the Storage Controller Card" on page 98. 5 Reconnect all cables. 6 Close the system. See "Closing the System" on page 71. 7 Reconnect the system and peripherals to their power sources.
book.book Page 97 Friday, February 26, 2010 11:22 AM Figure 3-13.
book.book Page 98 Friday, February 26, 2010 11:22 AM Installing the Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 99 Friday, February 26, 2010 11:22 AM iDRAC6 Express Card Installing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 100 Friday, February 26, 2010 11:22 AM Figure 3-14. Installing or Removing an iDRAC6 Express Card 1 2 3 4 1 iDRAC6 Express card 2 plastic standoff tab 3 notch 4 clip 7 Reinstall all expansion cards in the expansion-card riser. See "Installing an Expansion Card" on page 91. 8 Close the system. See "Closing the System" on page 71. 9 Reconnect the system and peripherals to their power sources, and turn them on.
book.book Page 101 Friday, February 26, 2010 11:22 AM iDRAC6 Enterprise Card (Optional) Removing an iDRAC6 Express Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 102 Friday, February 26, 2010 11:22 AM 3 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 72. 4 Remove the plastic filler plug of the iDRAC6 Enterprise port from the system back panel. 5 Angle the card so that the RJ-45 connector fits through the back-panel opening. See Figure 3-15. 6 Align the front edge of the card with the two front plastic retention standoffs next to the iDRAC6 connector on the system board, and lower the card into place. See Figure 3-15.
book.book Page 103 Friday, February 26, 2010 11:22 AM 7 If applicable, install the VFlash media card. See "Installing a VFlash Media Card" on page 104. 8 Close the system. See "Closing the System" on page 71. 9 Reconnect the system and peripherals to their power sources, and turn them on. Removing an iDRAC6 Enterprise Card CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 104 Friday, February 26, 2010 11:22 AM VFlash Media (Optional) The VFlash media card is a Secure Digital (SD) card that plugs into the iDRAC6 Enterprise card at the back corner of the system. Installing a VFlash Media Card 1 Locate the VFlash media slot at the back of the system. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card.
book.book Page 105 Friday, February 26, 2010 11:22 AM CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. 5 Using a #2 Phillips screwdriver, loosen one of the heat-sink retention screws. See Figure 3-16. 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 Loosen the other three heat-sink retention screws.
book.book Page 106 Friday, February 26, 2010 11:22 AM Figure 3-16. Installing and Removing the Heat Sink 1 2 1 heat sink heat-sink 2 retention screws (4) 10 Rotate the processor shield upward and out of the way. See Figure 3-17. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
book.book Page 107 Friday, February 26, 2010 11:22 AM Figure 3-17.
book.book Page 108 Friday, February 26, 2010 11:22 AM Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 109 Friday, February 26, 2010 11:22 AM 11 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 73. 12 Close the system. See "Closing the System" on page 71. 13 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 14 Press to enter the System Setup program, and check that the processor information matches the new system configuration. See "Entering the System Setup Program" on page 46.
book.book Page 110 Friday, February 26, 2010 11:22 AM Figure 3-18. Replacing the System Battery 1 3 2 1 system battery 3 positive side of battery connector 2 negative side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 93. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card" on page 96.
book.book Page 111 Friday, February 26, 2010 11:22 AM 9 Press the battery toward the negative side of the connector and lift it up out of the securing tab at the negative side of the connector. 10 Support the battery connector by pressing down firmly on the positive side of the connector. 11 Hold the new battery with the "+" facing the plastic connector on the system board and slide it under the securing tabs. 12 Press the battery straight down into the connector until it snaps into place.
book.book Page 112 Friday, February 26, 2010 11:22 AM SAS Backplane Removing the SAS Backplane CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 113 Friday, February 26, 2010 11:22 AM Figure 3-19.
book.book Page 114 Friday, February 26, 2010 11:22 AM Installing the SAS Backplane 1 Lower the backplane into the system, being careful to avoid damaging components on the face of the board. 2 Align the slots in the backplane with the retention hooks on the back of the drive bays, then move the backplane forward until the retention hooks fit through the slots in the backplane. See Figure 3-19. 3 Slide the backplane downward until the two blue retention latches snap into place.
book.book Page 115 Friday, February 26, 2010 11:22 AM 3 Remove the expansion cards. See "Removing an Expansion Card" on page 93. 4 Remove the expansion card riser. See "Removing an Expansion-Card Riser" on page 94. 5 Disconnect power distribution cables from the system board (see "System Board" on page 118). 6 Disconnect the fan cable. 7 Remove the screws securing the power distribution board to the chassis. See Figure 3-20. NOTE: There are three screws securing the power distribution board to the chassis.
book.book Page 116 Friday, February 26, 2010 11:22 AM Figure 3-20.
book.book Page 117 Friday, February 26, 2010 11:22 AM Replacing the Power Distribution Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 118 Friday, February 26, 2010 11:22 AM System Board Removing the System Board CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 119 Friday, February 26, 2010 11:22 AM 11 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis. See Figure 3-21. Figure 3-21.
book.book Page 120 Friday, February 26, 2010 11:22 AM Installing the System Board 1 Unpack the new system board. 2 Remove the labels from the processor shield and affix them to the system identification panel on the front of the system. See Figure 1-1. 3 Holding the system board by the edges, lower the system board into the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components.
book.book Page 121 Friday, February 26, 2010 11:22 AM 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 73. 16 Close the system. See "Closing the System" on page 71. 17 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. 18 If applicable, replace the front bezel. See "Removing the Front Bezel" on page 69.
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book.book Page 129 Friday, February 26, 2010 11:22 AM Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
book.book Page 130 Friday, February 26, 2010 11:22 AM Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 145. If the tests run successfully, the problem is not related to video hardware. If the tests fail, see "Getting Help" on page 155.
book.book Page 131 Friday, February 26, 2010 11:22 AM 7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help" on page 155. Troubleshooting a Serial I/O Device 1 Turn off the system and any peripheral devices connected to the serial port.
book.book Page 132 Friday, February 26, 2010 11:22 AM • Change the auto-negotiation setting, if possible. • Use another connector on the switch or hub. If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card. 4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen" on page 52.
book.book Page 133 Friday, February 26, 2010 11:22 AM • Vflash media cards • USB memory keys • NIC hardware key • Expansion-card riser • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processor and heat sink • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the components you removed in step 3. 6 Close the system. See "Closing the System" on page 71.
book.book Page 134 Friday, February 26, 2010 11:22 AM Troubleshooting a Damaged System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 135 Friday, February 26, 2010 11:22 AM 3 Reconnect the system to the electrical outlet and turn on the system. 4 Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See "Replacing the System Battery" on page 109. CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 136 Friday, February 26, 2010 11:22 AM Troubleshooting System Cooling Problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
book.book Page 137 Friday, February 26, 2010 11:22 AM 6 If the fan does not function, turn off the system and install a new fan. See "Replacing a Cooling Fan" on page 80. 7 Restart the system. If the problem is resolved, close the system. See "Closing the System" on page 71. If the replacement fan does not operate, see "Getting Help" on page 155. Troubleshooting System Memory CAUTION: Many repairs may only be done by a certified service technician.
book.book Page 138 Friday, February 26, 2010 11:22 AM 5 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 6 Open the system. See "Opening the System" on page 70. 7 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 72. 8 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 84. 9 Reseat the memory modules in their sockets.
book.book Page 139 Friday, February 26, 2010 11:22 AM If the problem persists after all memory modules have been checked, see "Getting Help" on page 155. Troubleshooting a Hard Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 140 Friday, February 26, 2010 11:22 AM • for a SAS controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 141 Friday, February 26, 2010 11:22 AM Troubleshooting Expansion Cards NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
book.book Page 142 Friday, February 26, 2010 11:22 AM If the tests fail, see "Getting Help" on page 155. 15 For each expansion card you removed in step 11, perform the following steps: a Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b Open the system. See "Opening the System" on page 70. c Reinstall one of the expansion cards. d Close the system. See "Closing the System" on page 71. e Run the appropriate diagnostic test.
book.book Page 143 Friday, February 26, 2010 11:22 AM 9 Open the system. See "Opening the System" on page 70. 10 Remove the processor. See "Removing a Processor" on page 104. 11 Close the system. See "Closing the System" on page 71. 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 145. If the test fails, the processor is faulty. See "Getting Help" on page 155.
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book.book Page 145 Friday, February 26, 2010 11:22 AM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
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book.book Page 147 Friday, February 26, 2010 11:22 AM Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
book.book Page 148 Friday, February 26, 2010 11:22 AM • Test Iterations — Selects the number of times the test is run. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results: 148 • Results — Displays the test that ran and the result.
book.book Page 149 Friday, February 26, 2010 11:22 AM Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
book.book Page 150 Friday, February 26, 2010 11:22 AM System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1.
book.book Page 151 Friday, February 26, 2010 11:22 AM Table 6-2.
book.book Page 152 Friday, February 26, 2010 11:22 AM Table 6-2.
book.book Page 153 Friday, February 26, 2010 11:22 AM NOTE: If you assign a new system and/or setup password with the jumper plug still in the "disabled" position, the system disables the new password(s) the next time it boots. 6 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 7 Open the system. See "Opening the System" on page 70. 8 Move the password jumper back to the enabled position to restore the password function. See Table 6-1.
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book.book Page 155 Friday, February 26, 2010 11:22 AM Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
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book.book Page 160 Friday, February 26, 2010 11:22 AM replacing cooling fan, 80 power supply, 82 system battery, 110 system board connectors, 150 installing, 121 jumpers, 149 removing, 119 system cooling troubleshooting, 136 S safety, 129 SAS backplane board installing, 115 removing, 112 SAS controller card installing, 99 removing, 97 SAS controller daughter card troubleshooting, 139 SAS hard drive. See hard drive. SAS RAID controller daughter card troubleshooting, 139 SATA hard drive. See hard drive.
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