Installation manual

– Output from the show tech-support command (This report is very long so set the
storage buffer in your terminal program to high.)
– Output from the show logging command, on the unit that experienced the failure (This
report is included as a section in the output of
show tech-support command.)
– Console captures showing the error messages.
– Console captures showing the troubleshooting steps taken.
– Saved messages to a syslog server, if you use one.
Contacting Technical Support
How to Contact Dell Networking Tech Support Log in to iSupport at http://
www.force10networks.com/CSPortal20/Main/
Login.aspx and select the Service Request tab.
Information to Submit When Opening a Support
Case
• Your name, company name, phone number,
and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots showing the symptom, including
any error messages. This can include:
• Output from the show tech-support
command (This report is very long so set the
storage buffer in your terminal program to
high.)
• Output from the show logging command,
on the unit that experienced the failure (This
report is included as a section in the output of
the
show tech-support command.)
• Console captures showing the error messages
• Console captures showing the troubleshooting
steps taken
• Saved messages to a syslog server, if you use
one
Managing Your Case
Log in to iSupport and select the Service Requestt
tab to view all open cases and Return Materials
Authorizations (RMAs).
Downloading Software Updates Log in to iSupport and select the Software Center
tab.
Technical Documentation Log in to iSupport and select the Documents tab.
You can access this page without logging in using
the Documentation link on the iSupport page.
Contact Information E-mail: Dell-
[e-mail]
Web: http://support.dell.com/
Telephone:
Technical Support
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