Dell™ OptiPlex™ GX240 Systems User’s Guide w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the “Glossary.
Contents CAUTION: Safety Instructions General . . . . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 When Using Your Computer . . . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . 12 . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . .
Microphone Jack . Video Connector . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . 36 Serial Connectors Keyboard Connector Inside Your Computer System Board Components 2 Advanced Features LegacySelect Technology Control Manageability . . . . . . . . . . . . . .
3 Installing Upgrades Computer Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 64 Opening the Computer Cover . . . . . . . . . . . . . . . . . . 64 Closing the Computer Cover . . . . . . . . . . . . . . . . . . 67 . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Installing an Expansion Card . . . . . . . . . . . . . . . . . 69 Removing an Expansion Card . . . . . . . . . . . . . . . . . 77 Expansion Cards Installing an AGP Graphics Card . Removing an AGP Card . . . . . . .
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . Detaching Hard Drive Cables . 111 . . . . . . . . . . . . . . . . . 112 Removing a Hard Drive . . . . . . . . . . . . . . . . . . . . 116 Installing a Hard Drive . . . . . . . . . . . . . . . . . . . . . 118 Reattaching Hard Drive Cables . . . . . . . . . . . . . . . . . 119 . . 123 . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 . . . . . . . . . . . . . . . . . 126 . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . 170 . . . . . . . . . . . . . . . . . . . . . . . . 172 Serial or Parallel Device Problems Mouse Problems . . . . . . . . . . . . . . . . . . . . . . 173 Floppy Drive Problems . . . . . . . . . . . . . . . . . . . . . 174 Hard Drive Problems . Keyboard Problems Battery Problems . . . . . . . . . . . . . . . . . . . . . 176 . . . . . . . . . . . . . . . . . . . . . . . 179 . . . . . . . . . . . . . . . . . . . 180 . . . . . .
Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 208 . . . . . . . . . . . . . . . . . . 208 . . . . . . . . . . . . . . . . . . . . . . . 209 . . . . . . . . . . . . . . . . . . . 209 Memory-Resident Programs Program Conflicts Memory Address Conflicts Interrupt Assignment Conflicts . . . . . . . . . . . . . . . . . 209 . . . . . . . . . . . . . . . . . . . . . . . 212 . . . . . . . . . . . . . . . . . . . . . . . . 212 . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . 249 . . . . . . . . . . . . . . . . . . . 250 NOM Information (Mexico Only) Warranty and Return Policy Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . . 1 9 Microsoft® Windows® XP Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 . . . . . . . . . . . . . . . . . . . . 4 . . . . . . . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . . . . 6 . . . .
8 Contents
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely. • To help prevent electric shock, plug the computer and device power cables into properly grounded electrical outlets.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Safety Instructions (continued) 10 • To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.
When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When Using Your Computer (continued) When Working Inside Your Computer Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.
When Using Your Computer (continued) • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Do not dispose of the battery along with household waste.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When Using Your Computer (continued) Battery Disposal Your computer uses a lithium battery. The lithium battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see "Replacing the Battery." Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
SECTION 1 A b o u t Yo u r C o m p u t e r Finding Information and Assistance Front Panel Back Panel Inside Your Computer w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Information and Assistance The following table lists the resources that Dell provides as support tools. Additional resources may be shipped with your computer system. R e s o u r c e s a n d S u p p o r t To o l s Resources Contents Using the Resource Dell OptiPlex ResourceCD • Dell Diagnostics • Drivers • Utilities • Computer and device documentation See the main menu on the ResourceCD that was shipped with your computer.
R e s o u r c e s a n d S u p p o r t To o l s (continued) Resources Contents Using the Resource Service and Registration Labels—located on the front or side of your Dell™ computer. • Express Service Code and Service Tag Number • Product Key (also called the Product ID or Certificate of Authenticity [COA]) The Express Service Code and Service Tag Number are unique identifiers for your Dell computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m R e s o u r c e s a n d S u p p o r t To o l s (continued) Resources Contents Using the Resource User’s guides for your computer and devices Depending on your operating system, double-click the User’s Guides icon on your desktop or click the Start button and then select Help and Support to access the electronic documentation stored on your hard drive.
Front Panel The following figures show the controls, lights, and features located on the front panel of the small form-factor, small desktop, and small mini-tower computers.
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S m a l l M i n i -To w e r C o m p u t e r 1 2 3 4 5 6 7 1 removable drive panel 2 floppy drive access light 3 removable drive panel 4 hard drive access light 5 power button 6 power light 7 front panel door A bout Yo ur Computer 21
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front Panel Door Open the front panel door to access two Universal Serial Bus (USB) connectors and one headphone connector. This door is removable; if you remove it or accidentally knock it off its hinges, it snaps back in place.
S m a l l M i n i -To w e r C o m p u t e r 1 2 3 1 breakaway hinges (2) 2 USB connectors (2) 3 headphone connector Speaker/Headphone Connector Used to connect computer speakers, headphones, or other audio output devices. This connector is amplified to support headphones. Power Button The power button controls the computer's AC input power.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The Microsoft® Windows® 98 Second Edition (SE), Windows 2000, and Windows XP operating systems let you configure the function of the power button through the Advanced Configuration and Power Interface (ACPI) feature, as shown in the following table. NOTICE: To turn off your computer, perform an orderly computer shutdown using the operating system menu when possible.
*Pressing or holding the power button to shut down the computer may result in data loss. Use the power button to shut down the computer only if the operating system is not responding.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: Your computer can resume from the S3 state (suspend to RAM) in several ways. Pressing the power button always works. Remote Wake Up also creates an S3 wake event if enabled in system setup and in your operating system. Personal System/2 (PS/2) wake events also vary depending on your operating system, but PS/2 mice always wake the computer from S3 with both movement and click.
Small Desktop Computer 1 1 PCI slots (2) 2 AC adapter 2 A bout Yo ur Computer 27
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I / O P a n e l — S m a l l Fo r m - Fa c t o r, D e s k t o p , a n d M i n i -To w e r Computers 1 7 2 3 8 9 4 5 10 11 6 12 1 parallel connector 8 serial connector (2) 2 keyboard connector 9 diagnostic lights 3 mouse connector 10 USB connectors (2) 4 link integrity light 11 audio line-out connector 5 network adapter 12 audio line-in connector 6 activity light 13 microphone connector 7 serial connector (1) 13 Connecting Devices When you connect external devices to your
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: When you disconnect external devices from the back of the computer, wait 10 to 20 seconds after turning off the computer before you disconnect any devices to avoid possible damage to the system board. Parallel Connector This is used to connect printers. Default designation is LPT1.
Line-In Jack This jack is used to attach record/playback devices such as cassette players, CD players, and VCRs. Connect the line-out cable from any of these devices to the line-in jack. Line-Out Jack This jack is used to attach computer speakers. This jack is amplified, so speakers with integrated amplifiers are not required. Connect the audio cable from the speakers to this jack. Microphone Jack This jack is used to attach a standard personal computer microphone.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Inside Your Computer NOTE: User service access points are colorcoded green. S m a l l Fo r m - Fa c t o r C o m p u t e r 2 3 1 4 5 6 12 11 7 10 8 9 32 About Yo ur Computer 1 hard drive 7 system board 2 3.
Small Desktop Computer 14 1 13 2 12 3 11 4 5 10 6 9 8 7 1 cover release buttons (2) 8 AC power connector 2 hard drive 9 padlock ring 3 internal speaker 10 I/O ports and connectors 4 chassis intrusion switch 11 heat sink and blower assembly 5 expansion-card cage 12 system board 6 power supply 13 3.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S m a l l M i n i -To w e r C o m p u t e r 1 13 2 12 11 10 3 9 4 8 5 7 6 34 About Yo ur Computer 1 cover release buttons (2) 8 AC power connector 2 hard drive 9 padlock ring 3 internal speaker 10 microprocessor and airflow shroud 4 chassis intrusion switch 11 power supply 5 system board 12 3.
Cable Colors Hard drive Blue Floppy drive Black CD/DVD drive Orange USB Gray ATA or IDE Green Control panel Yellow CD audio Blue Computer audio Black A bout Yo ur Computer 35
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System Board Components The following figure shows the principal connectors and components on the system board.
1 floppy drive 16 audio line-out connector 2 internal speaker 17 12-volt microprocessor power connector 3 EIDE2 connector 18 network (upper) and USB connectors (2) (lower) 4 front panel connector 19 keyboard (lower) and mouse (upper) connectors 5 EIDE1 connector 20 diagnostic lights 6 suspend-to-RAM light 21 serial 2 connector 7 PCI riser (small mini-tower computer only) 22 parallel connector 8 standby power light 23 serial 1 connector 9 AGP connector 24 microprocessor and
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SECTION 2 A d v a n c e d Fe a t u r e s LegacySelect Technology Control Manageability Security Password Protection Computer Settings Additional System Setup Options Jumper Settings Software Installation and Configuration w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m LegacySelect Technology Control LegacySelect technology control permits the deployment of legacy full, legacy reduced, or legacy free solutions based on a common platform with common hard drive images and common help desk procedures. Control is provided to the administrator through the system setup program, Dell OpenManage™ IT Assistant, or Dell custom factory integration.
Dell OpenManage Client Instrumentation Dell OpenManage Client Instrumentation is software that enables remote management application programs such as IT Assistant to do the following: • Access information about your computer, such as how many processors it has and what operating system it is running • Monitor the status of your computer, such as listening for thermal alerts from temperature probes or hard drive failure alerts from storage devices • Change the state of your computer, such as updating it
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Option settings: • Enabled — When the computer cover is opened with this setting, a DMI event is generated, the setting changes to Detected, and the following message appears during the boot routine at the next computer start-up: Alert! Cover was previously removed. To reset the Detected setting, enter system setup during the computer's power-on self-test (POST).
Password Protection The computer provides two types of password protection: • System Password • Setup Password NOTE: Before you purchase an antitheft device, make sure it works with the security cable slot on your computer. System Password System passwords allow only those who know the password to have full use of the computer. Your Dell computer does not have the system password feature enabled when you receive it.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m As you press each character key (or the spacebar for a blank space), a placeholder appears in the field. The password assignment operation recognizes keys by their location on the keyboard, without distinguishing between lowercase and uppercase characters. For example, if you have an M in your password, the computer recognizes either M or m as correct. Certain key combinations are not valid.
If you again enter an incorrect or incomplete system password, the same message appears on the screen. The third and subsequent times you enter an incorrect or incomplete system password, the computer displays the following message: ** Incorrect password. ** Number of unsuccessful password attempts: 3 System halted! Must power down. Even after your computer is turned off and on, the previous message is displayed each time an incorrect or incomplete system password is entered.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Enabled — does not allow assignment of setup passwords; users must enter a setup password to make changes to system setup • Not Enabled — allows assignment of setup passwords; password feature is enabled but no password is assigned Assigning a Setup Password 1 Enter system setup, and verify that Setup Password is set to Not Enabled. 2 Highlight Setup Password and press the left- or right-arrow key.
4 If you want to assign a new setup password, perform the steps in “Assigning a System Password.” Disabling a Forgotten Password NOTICE: This process erases both the system and setup passwords. CAUTION: Before you open the computer cover, see “CAUTION: Safety Instructions.” 1 Open the computer cover. 2 Remove the jumper plug from the PSWD jumper to disable the password feature. See “Jumper Settings” to locate the password jumper (labeled “PSWD”) on the system board. 3 Close the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Settings Each time you start your computer, it compares the installed hardware with the computer configuration information stored in nonvolatile random access memory (NVRAM). If the computer detects a discrepancy, it generates an error messages for each incorrect configuration setting.
• Computer data — two boxes below the title box that display your computer processor, level 2 (L2) cache, service tag, and the version number of the basic input/output system (BIOS.) • Options — a scrollable box listing options that define the configuration of your computer, including installed hardware, power conservation, and security features. Fields to the right of the option titles contain settings or values. Those you can change appear bright on the screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Keys Action spacebar or In the selected field's pop-up options menu, cycles through the options in a field. or Exits system setup without rebooting the system and returns the system to the boot routine. Exits system setup and reboots the system, implementing any changes you have made. Resets the selected option to its default setting.
Changing the Boot Sequence During System Setup 1 Turn on your computer. If your computer is already on, restart it. 2 When F2 = Setup appears in the upper-right corner of the screen, press . The Boot Device Menu appears. O ption settings: • Normal — The computer attempts to boot from the sequence of devices specified in system setup. • Diskette Drive — The computer attempts to boot from the floppy drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 Use the arrow keys to highlight the Boot Sequence menu option and press to access the pop-up menu. NOTE: Write down your current boot sequence in case you want to restore it. 3 Press the up- and down-arrow keys to move through the list of devices. 4 Press the spacebar to enable or disable a device (enabled devices appear with a check mark). 5 Press plus (+) or minus (–) to move a selected device up or down the list.
when AC power is lost, the computer starts up when AC power is restored. If the computer is off when AC power is lost, the computer remains off when AC power is restored. • Asset Tag displays the customer-programmable asset tag number for the computer if an asset tag number is assigned. You can use the Asset Tag utility, which is included with your software support utilities, to enter an asset tag number up to ten characters long into nonvolatile random-access memory (NVRAM).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • – Clock Speed indicates the core speed at which the microprocessor(s) operates. – Cache Size displays the size of the microprocessor's level 2 (L2) cache. Diskette Drive A identifies the type of floppy drives installed in your computer. With the standard cabling configuration, Diskette Drive A (the boot floppy drive) is the 3.5-inch floppy drive installed in the top externally accessible drive bay.
– Mouse Port enables or disables the computer's integrated Personal System/2 (PS/2)-compatible mouse port. Disabling the mouse allows an expansion card to use interrupt request (IRQ)12.This setting is used to control the use of this legacy device. – Serial Port 1 and Serial Port 2 configure the computer's integrated serial connectors.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DMA Channel: This option determines the direct memory access (DMA) channel used by the parallel connector and appears only when Mode is set to ECP. The available options are DMA 1, DMA 3, and Off. – IDE Drive Interface: enables or disables the computer's integrated device electronics (IDE) hard drive interface.
– Primary Video Controller: determines which video controller to use when the computer boots. When Auto is selected, the computer searches first for a PCI expansion card and then for an AGP expansion card. If the computer has only an AGP expansion card installed, the computer uses the AGP card; if the computer has only a PCI expansion card installed, the computer uses the PCI card; and if the computer has both AGP and PCI expansion cards installed, the computer will use both cards.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m connector (labeled “IDE2”). Use the secondary IDE interface connector for IDE CD, DVD, and tape drives. NOTE: For all devices obtained from Dell that use the integrated IDE controller, set the appropriate Drive option to Auto. NOTE: You must have an IDE device connected to the primary IDE interface if you have an IDE device connected to the secondary IDE interface.
3 When the system setup screen appears, press to load the Dell default settings. The computer beeps when the settings are restored. 4 Press and then press to save your changes and exit. The computer reboots. NOTE: Verify that the time, date, and year are corect and that the Secondary Drive 0 option is set to Auto. Jumper Settings The following figure shows the jumpers on the system board.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m System-Board Jumper Settings Jumper Setting PSWD Description (default) Password features are enabled. Password features are disabled. RTCRST Real-time clock reset. Can be used for troubleshooting purposes. jumpered unjumpered Software Installation and Configuration When you obtain software, check it for viruses with virus-scanning software before installing it on your computer's hard drive.
When you run the installation routine, be prepared to respond to prompts for information about how your computer's operating system is configured, what type of computer you have, and what devices are connected to your computer.
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SECTION 3 Installing Upgrades Computer Cover Expansion Cards Expansion-Card Cage (Small Desktop Computer Only) TAPI Memory Microprocessor Front Panel Inserts Internal Drives Floppy Drives CD/DVD Drives Battery w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Cover CAUTION: Before you open the computer cover, see “CAUTION: Safety Instructions.” NOTE: On the small form-factor and small desktop computers, remove the stand before you open the computer cover. On the small minitower computer, place the computer on its side before you open the cover.
S m a l l Fo r m - Fa c t o r C o m p u t e r 1 3 2 1 security cable slot 2 padlock ring 3 release buttons (one on each side) Small Desktop Computer Installing Upgrades 65
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1 2 3 1 security cable slot 2 padlock ring 3 release buttons (one on each side) Closing the Computer Cover 1 Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover. Make sure cables are not routed over the drive cage—they will prevent the cover from closing properly. 2 Check to see that no tools or extra parts are left inside the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Expansion Cards Your computer provides expansion slots for the following cards: • In the small form-factor computer, one low-profile, 32-bit, 33megahertz (MHz) Peripheral Component Interconnect (PCI) card. • In the small desktop computer, up to two 32-bit, 33-MHz PCI cards. • In the small mini-tower computer, up to four 32-bit, 33-MHz PCI cards.
E x p a n s i o n C a r d Ty p e s 1 2 3 1 AGP 4x card 2 low-profile 32-bit PCI card 3 32-bit PCI card NOTICE: Before disconnecting a device from the computer or removing a component from the system board, verify that the standby power light on the system board has turned off. Installing an Expansion Card CAUTION: Before you perform this procedure, see “CAUTION: Safety Instructions.” NOTE: To meet PC99 requirements, your Dell computer uses only PCI expansion slots.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off. To locate this light, see “System Board Components.
5 Press the lever on the expansion card retention arm and raise the retention arm.
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S m a l l M i n i -To w e r C o m p u t e r 1 2 3 5 4 1 expansion card 2 card-edge connector 3 expansion-card connector 4 retention arm 5 lever 6 If you are installing a new expansion card, remove the filler bracket for an empty card-slot opening, and then continue with step 8. 7 If you are replacing an expansion card that is already installed in the computer, remove the expansion card. If necessary, disconnect any cables connected to the card.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m See the documentation that came with the expansion card for information on configuring the card, making internal connections, or otherwise customizing it for your computer. CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any expansion cards.
Expansion-Card Connection 4 3 2 1 1 bracket within slot 2 bracket caught outside of slot 3 fully seated card 4 not fully seated card 10 Before lowering the retention arm, make sure of the following: • Tops of all expansion cards and filler brackets are flush with the alignment bar. • Notch in the top of the card or filler bracket fits around the alignment guide. Press the arm into place, securing the expansion card(s) in the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Retention Arm Closure 4 3 2 1 1 filler bracket 2 alignment guide 3 alignment bar 4 retention arm 11 If you have a small desktop computer, replace the expansion-card cage. 12 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. NOTICE: Do not route expansion card cables over or behind the expansion cards.
NOTE: After you open and close the cover, the chassis intrusion detector causes the following message to appear on the screen at the next computer start-up: ALERT! Cover was previously removed. 14 Reset the chassis intrusion detector by changing Chassis Intrusion to Enabled or Enabled-Silent. NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 Press the lever on the retention arm and raise the retention arm (see the illustration for your computer in “Installing an Expansion Card”). 5 If necessary, disconnect any cables connected to the card. 6 Grasp the card by its top corners, and ease it out of its connector. 7 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell.
b Connect the network cable to the integrated connector on the I/O panel (see “I/O Panel—Small Form-Factor, Desktop, and MiniTower Computers”). Installing an AGP Graphics Card 1 Open the computer cover. 2 Remove the filler bracket by raising the hinged lever and sliding the bracket up. NOTE: The small formfactor and small desktop computers support lowprofile AGP cards. On the small desktop computer, press the indented tab with your thumb at an angle toward the system board until you release the tab.
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A G P S l o t F i l l e r B r a c k e t R e m o v a l — S m a l l M i n i -To w e r Computer 1 1 hinged lever 3 Press the AGP card clip lever toward PCI slot 1. 4 Slide the AGP card into place.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m AGP Card Installation 1 6 5 4 3 2 1 AGP card 2 system board 3 AGP card clip 4 AGP card clip tab 5 AGP card clip lever 6 AGP card notch 5 Release the AGP card clip lever, ensuring that the tab on the AGP card clip lever fits into the notch on the front end of the AGP card. 6 Secure the AGP card by lowering the hinged lever on the back panel. 7 Close the computer cover.
Expansion-Card Cage (Small Desktop Computer Only) Removing the Expansion-Card Cage CAUTION: Before you perform this procedure, see “CAUTION: Safety Instructions.” 1 Open the computer cover. 2 Check any cables connected to expansion cards through the backpanel openings. Disconnect any cables that do not reach the expansion-card cage once it is removed from the computer. 3 Gently pull on the handle and lift the expansion-card cage up and away from the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Expansion-Card Cage Removal 1 1 expansion-card cage Replacing the Expansion-Card Cage 1 84 Installing Upgrades Align the slots in the side of the expansion-card cage with the tabs on the side of the computer, and slide the expansion-card cage down into place.
Expansion-Card Cage Replacement 1 1 expansion-card cage 2 Make sure that the riser board is fully seated in the connector on the system board. 3 Reconnect any cables that you removed in step 2 of the previous procedure.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TAPI The telephony applications programming interface (TAPI) system-board connector uses a 4-pin cable to interface your internal TAPI-compliant expansion card with the audio system in your computer. To locate the TAPI system-board connector, see “System Board Components.” Your computer supports TAPI-compliant cards using the standard TAPI connector (labeled TELE).
7 Reconnect the computer and devices to their electrical outlets, and turn them on. 8 Install the appropriate TSP for the TAPI device. See the manufacturer’s documentation and your Windows documentation for more information. Installing a TAPI Sound Card You can install a TAPI-compliant sound card that has a standard TAPI connector. For example, you can connect your modem to the TAPI sound card connector and then use the audio capabilities as a speakerphone.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 Close the computer cover. 9 Reconnect the computer and devices to their electrical outlets, and turn them on. 10 Install the appropriate TSP for the TAPI devices. See the manufacturer’s documentation and your Microsoft® Windows® documentation for more information. Memory You can increase memory up to 1 gigabyte (GB) by using synchronous dynamic random-access memory (SDRAM) dual in-line memory modules (DIMMs).
NOTICE: To avoid damage to the memory module, press the module straight down into the socket with equal force applied at each end of the module. c Press the DIMM straight down into the socket until the securing clips snap into place at the ends of the DIMM. DIMM Installation 3 2 1 4 1 socket 2 slot 3 securing clip Close the computer cover, reconnect your computer and devices to their electrical outlets, and turn them on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m You need to reset the chassis intrusion detector. The computer detects that the new memory does not match the existing configuration information and generates the following message: The amount of system memory has changed. Strike the F1 key to continue, F2 to run the setup utility 5 Press to enter system setup, and check the value for System Memory.
DIMM Removal 2 1 1 securing clips (2) 2 socket Microprocessor CAUTION: To avoid the possibility of electric shock, turn off the computer and any devices, disconnect them from their electrical outlets, and then wait 10 to 20 seconds before you open the computer cover. Also, before you upgrade the microprocessor, see the other precautions in “CAUTION: Safety Instructions.” 1 NOTE: Dell recommends that only a technically knowledgeable person perform the following procedure.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 4 On the small mini-tower computer, lift up the airflow shroud.
Removing the Heat Sink or Heat-Sink/Blower Assembly NOTICE: Before you remove the heat sink, gently rock the heat sink and then slightly twist it as you lift it from the system board. For both securing clips on a small mini-tower computer, press down on the metal securing clip latches to release the clips from the retention base, and then lift the clips out of the tabs on the retention base and away from the heat sink.
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On small form-factor and small desktop computers, the heat sink is attached to the blower. Remove the securing clips to remove the heatsink/blower assembly. NOTICE: Before you remove the heat sink, gently rock the heat sink and then slightly twist it as you lift it from the system board.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m H e a t - S i n k / B l o w e r A s s e m b l y R e m o v a l — S m a l l Fo r m - Fa c t o r and Small Desktop Computers 2 1 3 4 5 6 1 latches (2) 2 securing clips (2) 3 blower 4 screws (2) 5 heat sink 6 retention base NOTICE: Lay the heat sink down with the thermal grease facing upward. Do not lay the heat sink down with the thermal grease touching the work surface.
6 On the small form-factor and small desktop computers, remove the two screws on the blower to remove it from the heat sink. NOTICE: Do not discard the original heat sink and securing clips unless you are installing a microprocessor upgrade kit from Dell. If you are not installing a microprocessor upgrade kit from Dell, reuse the original heat sink, blower, and securing clips when installing your new microprocessor. 7 Discard the original heat sink and securing clips.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Microprocessor Removal 1 2 3 1 release lever 2 microprocessor 3 ZIF socket Installing the Microprocessor NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. NOTICE: Be careful not to bend any of the pins when you unpack the microprocessor. Bending the pins can permanently damage the microprocessor. 1 Unpack the new microprocessor.
Microprocessor Installation 1 1 pin-1 corners of microprocessor and socket aligned NOTICE: You must position the microprocessor correctly in the socket to avoid permanent damage to the microprocessor and the computer when you turn on the computer. 3 If the release lever on the socket is not fully extended, move it to that position now. 4 With the pin-1 corners of the microprocessor and socket aligned, align the pins on the microprocessor with the holes in the socket.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Set the microprocessor lightly in the socket and make sure all pins are headed into the correct holes. Because your computer uses a ZIF socket, there is no need to use force (which could bend the pins if the microprocessor is misaligned). When the microprocessor is positioned correctly, press it with minimal pressure to seat it.
As the computer boots, it detects the presence of the new microprocessor and automatically changes the configuration information in system setup. 9 Enter system setup and confirm that the Microprocessor option correctly identifies the installed microprocessor. 10 Run the Dell Diagnostics to verify that the new microprocessor is operating correctly. Front Panel Inserts Removing Front Panel Inserts—Small Form-Factor and Small Desktop Computers 1 Open the computer cover.
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Small Desktop Computer 3 Press on the insert until it pops free of the front panel cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing Front Panel Inserts—Small Mini-Tower Computer 1 Open the computer cover to a 45-degree angle and disconnect the CD/DVD drive data cable. 2 Open the cover to a 90-degree angle and release the insert tabs from inside the computer. S m a l l M i n i -To w e r C o m p u t e r 3 104 Installing Upgrades Press on the insert until it pops free of the front panel cover.
Replacing Front Panel Inserts To replace a front panel insert, follow the “Removing Front Panel Inserts” procedures in reverse.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Internal Drives This computer may support the following internal drives: • Small form-factor: one enhanced integrated drive electronics (IDE) hard drive; one floppy or optional Zip drive; and one optional CD, CD-RW, or DVD drive. • Small desktop: one enhanced IDE hard drive; one floppy or optional Zip drive; and one optional CD, CD-RW, or DVD drive.
Small Desktop Computer 1 2 3 1 CD/DVD drive 2 floppy drive 3 hard drive Installing Upgrades 107
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S m a l l M i n i -To w e r C o m p u t e r 2 1 3 1 CD/DVD drive(s) 2 floppy drive(s) 3 hard drive(s) IDE Drive Addressing All IDE devices require that you configure the cable select setting, which assigns master and slave status to devices according to their position on the interface cable. You usually configure a drive for cable select by setting a jumper or switch, depending on the drive.
With the two IDE interface connectors on the system board, your computer supports up to two IDE devices. IDE hard drives should be connected to the IDE interface connector labeled “IDE1.” (Always connect CD/DVD drives to the IDE interface connector labeled “IDE2.”) Connecting Drives When you install a drive, you connect two cables—a DC power cable and an interface cable—to the back of the drive. Your drive’s power input connector (to which you connect the DC power cable) resembles the following connector.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Drive Interface Connectors 1 2 3 1 header connector 2 colored stripe on the cable 3 interface cable When you attach the interface cable to a drive, be sure to match the colored stripe on the cable to pin 1 of the drive’s interface connector. For the location of pin 1 on the drive’s interface connector, see the documentation that came with the drive.
NOTICE: When you connect an interface cable, do not reverse the interface cable (do not place the colored stripe away from pin 1 of the connector). Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both. Hard Drives CAUTION: To avoid the possibility of electric shock, turn off the computer and any devices, disconnect them from electrical outlets, and then wait 10 to 20 seconds before you open the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: Your computer’s hard drive may or may not have a plastic shroud cover. Operating the computer without a harddrive shroud does not affect its performance. Hard-Drive Shroud Removal Detaching Hard Drive Cables 1 112 Installing Upgrades Disconnect the power cable and hard drive cable from the drive.
S m a l l Fo r m - Fa c t o r C o m p u t e r 1 2 1 power cable 2 hard drive cable Installing Upgrades 113
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S m a l l M i n i -To w e r C o m p u t e r 1 2 2 1 power cable 2 hard drive cable On the small form-factor computer, if the computer has the combination data cable, disconnect the combination data cable from the floppy drive and interface (IDE2) connectors on the system board (see the small form-factor computer illustration in “Detaching Floppy Drive Cables”).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing a Hard Drive 1 For the small form-factor computer, press in on the tabs on each side of the drive, slide the drive toward the I/O panel, and remove the drive from the computer. S m a l l Fo r m - Fa c t o r C o m p u t e r 1 2 2 116 Installing Upgrades 1 notch in drive rail 2 tabs (2) For the small desktop and small mini-tower computers, press in on the tabs on each side of the drive and slide the drive up and out.
Small Desktop Computer 1 2 1 tabs (2) 2 hard drive Installing Upgrades 117
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S m a l l M i n i -To w e r C o m p u t e r 1 2 1 tabs (2) 2 hard drive Installing a Hard Drive CAUTION: To avoid the possibility of electric shock, turn off the computer and any devices, disconnect them from electrical outlets, and then wait 10 to 20 seconds before you open the computer cover. Also, before you install a drive, see the other precautions in “CAUTION: Safety Instructions.
3 If your replacement hard drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive. Attach the bracket rails to the new drive by aligning the four screw holes of the drive and bracket and then inserting and tightening the screws that came with your upgrade kit.
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Small Desktop Computer 1 2 3 1 power cable 2 IDE cable 3 IDE1 connector Installing Upgrades 121
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S m a l l M i n i -To w e r C o m p u t e r 1 2 3 2 1 power cable 2 IDE cable 3 IDE1 connector Check all connectors to be certain that they are properly cabled and firmly seated. NOTICE: To avoid possible damage to the computer, you must match the colored stripe on the hard-drive data cable with pin 1 on the hard drive (IDE1) connector and with the system board interface connector (IDE1).
4 Close the computer cover, reconnect your computer and devices to their electrical outlets, and turn them on. 5 If the drive you just installed is the primary drive, insert a bootable floppy into drive A. 6 Turn on the computer. 7 Enter system setup, and update the appropriate Primary Drive option (0 or 1). 8 Exit system setup, and reboot the computer. 9 Partition and logically format your drive before you proceed to the next step.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Ensure that the rail tabs are positioned at the back of the hard drive. NOTICE: Do not install a drive into the lower hard-drive bay until you remove the green drive rails from inside the lower hard-drive bay. 6 7 Remove the first hard drive from the upper bay and install it in the lower bay. a Disconnect the power cable and the data cable from the back of the first hard drive.
1 rail tabs (2) 2 second hard drive in upper bay 3 first hard drive in lower bay 4 hard drive cage NOTICE: Match the colored strip on the cable with pin 1 on the drive. Locate the extra connector on the drive cable that is attached to the first hard drive and attach the connector to the second hard drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Detaching Floppy Drive Cables 1 Disconnect the cables from the floppy drive and system board. 2 Disconnect the CD/DVD drive cable and the power cable from the CD/DVD drive. 3 On the small form-factor computer, remove or raise the drive by pressing the green tabs on either side of the drive and lifting the drive up. a Remove the interposer board from the floppy drive by pressing the tab and rotating the interposer board.
1 2 or 1 2 Installing Upgrades 127
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S m a l l M i n i -To w e r C o m p u t e r 1 2 3 1 power cable 2 floppy drive cable 3 floppy drive connector Removing a Floppy Drive 1 On the small form-factor computer, remove the floppy drive from its sled by pulling the sled tab out while pushing the drive up and then sliding the drive out of the sled.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S m a l l Fo r m - Fa c t o r C o m p u t e r 1 2 130 Installing Upgrades 1 sled tab 2 sled 2 On the small desktop and small mini-tower computers, press inward on the two tabs on the sides of the drive bay to disengage the drive from the computer. 3 Slide the drive upward and remove it from the computer.
Small Desktop Computer S m a l l M i n i -To w e r C o m p u t e r Installing Upgrades 131
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Installing a Floppy Drive and Reattaching Cables Small Form-Factor Computer 132 Installing Upgrades 1 Snap the replacement floppy drive into the sled and ensure that it is secure in the sled. 2 Gently slide the floppy drive into the computer until the tabs securely click into position. 3 Connect the interposer board to the floppy drive. a Slide the drive cable into the connector.
S m a l l Fo r m - Fa c t o r C o m p u t e r 1 2 3 4 or 2 1 3 4 Installing Upgrades 133
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 connector notch 2 interposer board alignment hole 3 floppy-drive cable 4 lever 7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 8 Close the computer cover, reconnect your computer and devices to their electrical outlets, and turn them on. 9 Enter system setup and update the appropriate Diskette Drive A option to reflect the size and capacity of your new floppy drive.
1 drive 2 bracket rails (2) 3 screws (4) 2 Gently slide the drive into place until the tabs securely click into position. 3 Attach the power and data cables to the floppy drive, and connect the other end of the data cable to the connector labeled “DSKT” on the system board.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S m a l l M i n i -To w e r C o m p u t e r 1 2 3 136 Installing Upgrades 1 power cable 2 floppy drive cable 3 floppy drive connector 4 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 5 Close the computer cover, reconnect your computer and devices to their electrical outlets, and turn them on.
CD/DVD Drives CAUTION: To avoid the possibility of electric shock, turn off the computer and any devices, disconnect them from their electrical outlets, and then wait 10 to 20 seconds before you open the computer cover. Also, before you install a drive, see the other precautions in “CAUTION: Safety Instructions.” NOTICE: To avoid possibly damaging the drive by electrostatic discharge (ESD), ground yourself by touching an unpainted metal surface on the back of the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Detaching CD, CD-RW, or DVD Drive Cables 1 On the small form-factor computer, remove the interposer board from the drive.
2 On the small desktop and small mini-tower computers, remove the data, power, and audio cables from the drive.
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Removing a CD, CD-RW, or DVD Drive 1 Press inward on the two tabs on the sides of the drive to disengage the drive from the computer. 2 Slide the drive upward and remove it from the computer.
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Installing a CD, CD-RW, or DVD Drive and Reattaching Cables 1 If the replacement drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive. Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and tightening all four screws (two screws for each rail).
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1 4 interposer board Connect the drive, power, and audio cables to the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m S m a l l M i n i -To w e r C o m p u t e r 1 2 3 4 146 Installing Upgrades 1 power cable 2 audio cable 3 CD/DVD drive cable 4 CD/DVD drive connector 5 If you are installing a drive that has its own controller card, install the controller card in an expansion card slot. 6 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.
9 10 Update your configuration information by setting the appropriate Drive option (0 or 1) under Drives: Secondary to Auto. See Primary Drive n and Secondary Drive n for more information. Verify that your computer works correctly by running the Dell Diagnostics. Battery A 3.0-V CR2032 lithium coin-cell battery installed on the system board maintains system configuration, date, and time information in a special section of memory. The operating life of the battery can extend up to 10 years.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: There is a danger of the new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. Replacing the Battery 1 If you have not already done so, make a copy of your configuration information in system setup.
Computer Battery 1 2 1 battery 2 battery socket 5 Close the computer cover, reconnect your computer and devices to their electrical outlets, and turn them on. 6 Enter system setup, and confirm that the battery is operating properly. 7 a Enter the correct time and date through system setup's System Time and System Date options. b Use the copy of the configuration information that you made in step 1 to restore the correct settings for other system setup options. c Exit system setup.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 150 Installing Upgrades After 10 minutes, plug in the computer, turn it on, and enter system setup. If the time and date are still incorrect, see “Getting Help” for instructions on obtaining technical assistance.
SECTION 4 Stand Removing the Computer Stand Attaching the Computer Stand w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Removing the Computer Stand 1 Turn the computer over so that the stand is at the top. 2 Loosen the thumb screw and lift the stand away (see the following figures). 3 Place the computer in a horizontal position.
Small Desktop Computer Attaching the Computer Stand 1 Place the computer on its right side so that the drive bays are at the bottom. 2 Fit the stand onto what was the left side of the computer. 3 a Position the stand as shown in the figure by aligning the large round hole in the stand with the securing button on the side of the cover and aligning the captive screw in the stand with the screw hole in the cover. b When the stand is in place, tighten the thumbscrew.
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SECTION 5 Te c h n i c a l Specifications Microprocessor Memory Computer Information Audio Expansion Bus Drives Ports Controls and Lights Power Physical Environmental w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Microprocessor Microprocessor type Intel® Pentium® 4 microprocessor. Design provides for future Dell-supported upgrades. A slower compatibility speed can be set through system setup Level 1 (L1) cache 8-kilobyte (KB) Level 2 (L2) cache 1.5–2.0* GHz processors: 256-KB pipelinedburst, eight-way set-associative, write-back static random-access memory (SRAM) 2.2–2.
System bus speed 100 megahertz (MHz) clock, 400 MHz data rate Network interface controller integrated 3C920-based 10/100 3Com® Ethernet controller Audio Audio type AC97, Sound Blaster emulation Audio controller Analog Devices AD1885 AC97 Codec Stereo conversion 16 bit (analog-to-digital and digital-to-analog) Interfaces: Internal PCI bus/AC97 External stereo line-in minijack, microphone-in minijack, line-out minijack on the rear input/output (I/O) panel; headphones minijack on the front panel
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m AGP expansion-card connector data width (maximum) 32 bits AGP expansion-card connector size 172 pins AGP bus protocols 4x modes at 1.5 V Drives Externally accessible bays: Small form-factor computer one 3.5-inch bay for a slimline 3.5-inch floppy drive one 5.25-inch bay for a slimline CD/DVD drive Small desktop computer one 3.5-inch bay for a 3.5-inch floppy drive one 5.25-inch bay for a CD/DVD drive Small mini-tower computer two 3.
Primary IDE hard drive 40-pin connector on PCI local bus Secondary IDE hard drive 40-pin connector on PCI local bus Floppy drive 34-pin connector CD drive audio interface 4-pin connector Telephony 4-pin connector Fan 3-pin connector Key Combinations restarts (reboots) the computer <\> toggles microprocessor speeds on 101-key keyboard (in MS-DOS® real mode only) <#> toggles microprocessor speeds on 102-key keyboard (in MS-DOS real mode only) or
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Diagnostic lights four yellow and/or green lights on back of computer (see “I/O Panel—Small FormFactor, Desktop, and Mini-Tower Computers.
Width 18.1 cm (7.1 inches) Depth 44.7 cm (17.6 inches) Weight 12.7 kg (28 lbs) Environmental Temperature: Operating 10° to 35° Celsius (C) (50° to 95° Fahrenheit [F]) Storage –40° to 65°C (–40° to 149°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 gravities (G) at 3 to 200 Hz at 1 octave/min Storage 0.5 G at 3 to 200 Hz at 1 octave/min Maximum shock: Operating bottom half-sine pulse with a change in velocity of 20 inches/sec (50.
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SECTION 6 Solving Problems Finding Solutions Dell Diagnostics Messages and Codes Software Problems w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions This section describes computer and software problems, offers corrective actions, describes the utility, and provides computer messages and codes. Before you call Dell for technical assistance, complete the following tasks to help you resolve computer problems: Read “About Your Computer” and “CAUTION: Safety Instructions.
Solving Problems Hardware devices conflict See “Hardware Conflicts” Computer memory amount is not correct See “Computer Memory Problems” System board malfunctions See “System Board Problems” System board is damaged See “Resetting a Damaged System Board” An error message See “Messages and Codes” A series of beeps on computer startup See “Messages and Codes” Using the Dell OptiPlex ResourceCD To use the Dell OptiPlex ResourceCD while you are running the Microsoft® Windows® operating system, perfor
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 2 Click the appropriate driver and follow the instructions to download the driver for your computer. To view a list of all the available drivers for your computer, click Drivers from the Topic pull-down menu. Power Problems Basic Checks: • Test the electrical outlet: ensure that the electrical outlet is working by testing it with another device such as a lamp.
• Disconnect the monitor cable from the computer and check the cable connector for bent or broken pins. Check for damaged or frayed cables. • If the cable is not damaged, make sure that it is firmly connected to the computer. • Test the electrical outlet. Verify that the device is connected to a working electrical outlet. Verify that the device is turned on. • Check for interference: electrical appliances on the same circuit or operating in close proximity to the computer can cause interference.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m No. Go to step 5. 5 Run the VESA/VGA Interface tests in the Dell Diagnostics. Did any of the tests fail? Yes. The video controller on the system board may be defective. Contact Dell for technical assistance. No. Go to step 6. 6 Turn off the computer and the monitor, connect another monitor to the computer, and then turn them on. If you do not have another monitor, contact Dell for technical assistance.
If the problem still exists after you complete the basic checks, fill out the "Diagnostics Checklist" as you perform the following steps: 1 Turn off nearby fans, lights, lamps, or other electrical devices. Are the external speakers functioning properly? Yes. One or more of those electrical devices was causing interference. The problem is resolved. No. Go to step 2.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If the problem still exists after you complete the basic checks, fill out the Diagnostics Checklist as you perform the following steps: 1 Perform the procedure in “Serial or Parallel Device Problems.” Is the device working properly? Yes. The problem is resolved. No. Go to step 2. 2 Run the printer's self-test. Does the self-test complete successfully? Yes. Go to step 3. No. The printer is probably defective.
• Disconnect the cable from the computer and check the cable connector for bent or broken pins. Check for damaged or frayed cables. • If the cable is not damaged, make sure that it is firmly connected to the computer. • Test the electrical outlet. Verify that the device is connected to a working electrical outlet. • Verify that the device is turned on. • Check for interference: electrical appliances on the same circuit or operating in close proximity to the computer can cause interference.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Yes. The problem is resolved. No. Go to step 4. 4 Turn off the computer and the device, swap the device's cable with a known working cable, and then turn on the computer and the device. Is the device working properly? Yes. You need a new device cable. Contact Dell for technical assistance. No. Go to step 5. 5 Turn off the computer and the device, swap the device with a comparable working device, and then turn on the computer and the device.
2 If you are using a PS/2 mouse, run the Mouse test in the Pointing Devices device group in the Dell Diagnostics. Did the tests complete successfully? Yes. Go to step 3. No. Contact Dell for technical assistance. 3 Turn off the computer, connect another mouse to the computer, and then turn the computer on. If you do not have another mouse, contact Dell for technical assistance. Is the mouse functioning properly? Yes. The original mouse is defective. The problem is resolved. No.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Turn on the computer. 4 If you are using a keyboard that can be configured with various switch settings, make sure the switch is set to PS/2, Enhanced XT/AT, or PC/AT. The switch settings are usually on the bottom of the keyboard, sometimes behind a panel. See the documentation that came with the keyboard for more information. 5 Turn off the computer, wait 30 seconds, and turn it on again.
Basic Checks: • If you hear an unfamiliar scraping or grinding sound when a drive is accessed, there could be a hardware malfunction. Contact Dell for technical assistance. • When you turn on the computer, you can hear drive activity during the boot routine. If your computer does not boot, contact Dell for technical assistance. • If you are trying to copy data to the floppy, make sure that it is not write-protected. • Try a different floppy in the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Remove and reinstall the floppy drive. 4 Close the computer cover, reconnect the computer and devices to their electrical outlets, and turn them on. Does the floppy-drive access light blink during the boot routine? Yes. Go to the next question. No. Contact Dell for technical assistance. Does the computer display a drive error message? Yes. See “Computer Messages” for an explanation of the message, and then go to step 5. No.
– For Windows 2000, run the ScanDisk utility by clicking the Start button, pointing to Run, typing scandskw, and clicking OK. – For Windows NT, run the error-checking utility by double-clicking My Computer and selecting the hard drive that you want to check. Click the right mouse button, select Properties, then click Tools, and select Check Now in in the Error-checking section. – For MS-DOS, type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and press .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Yes. The problem is resolved. No. Proceed to step 3. 3 Run the appropriate test group in the Dell Diagnostics: For an IDE hard drive, run the IDE Devices device group. Did any of the diagnostics tests fail? Yes. Go to the next question. No. Proceed to step 4. Did any of the diagnostics tests indicate a faulty drive? Yes. The hard drive may be faulty. Contact Dell for technical assistance. No. Go to the next question.
Yes. See “Computer Messages” for an explanation of the message. If you cannot correct the problem by performing the action described in the table, then contact Dell for technical assistance. No. Go to the next question. Is this the primary hard drive that contains the operating system? Yes. Go to the next question. No. Contact Dell for technical assistance. Does the drive boot the operating system? Yes. Go to the next question. No. Files in the operating system may be corrupt.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 5 Turn off your computer and disconnect it from its electrical outlet. Leave the computer off for at least 10 minutes. 6 Reconnect the computer to its electrical outlet and turn it on. 7 Enter system setup, and check the date and time. Are the date and time correct? Yes. The problem is resolved. No. The battery may be defective. Proceed to step 8. 8 Replace the battery. Is the battery working properly? Yes. The problem is resolved. No.
4 Close the computer cover, reconnect the computer and devices to their electrical outlets, and turn them on. Is the computer working properly? Yes. The problem is resolved. No. You may have a faulty expansion card. Proceed to step 5. 5 Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then open the computer cover. 6 Remove all expansion cards except the video card.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Did the Task Manager window or Close Program window appear? Yes. Go to step 2. No. Skip to step 4. 2 Click the program that no longer responds. 3 Click End Task. Is the computer operating properly? Yes. The problem is resolved. No. Go to step 4. 4 Click the Start button and select Shut Down. Restarting a Computer That Is Not Responding 1 Press and hold the power button until the computer turns off.
4 Close the computer cover, reconnect the computer and devices to their electrical outlets, and turn them on. Does the computer have power? Yes. Proceed to step 6. No. Contact Dell for technical assistance. 5 Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then open the computer cover. 6 Reinstall all expansion cards. 7 Close the computer cover, reconnect the computer and devices to their electrical outlets, and turn them on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m No. The problem is resolved. Hardware Conflicts Hardware conflicts occur when the operating system detects multiple devices that are attempting to operate on the same computer resources when those resources cannot be shared between the devices. Symptoms: • Computer hangs or locks up, particularly while using a specific device. • Memory parity errors occur on parity-enabled computers. • Noise or other problems from sound cards.
• Restart the computer. If the problem still exists after you complete the basic checks, fill out the Diagnostic Checklist as you perform the following steps. CAUTION: Before you perform this procedure, see “CAUTION: Safety Instructions.” 1 Reboot the computer. Does the RAM count displayed correctly match the actual amount of memory installed in the computer? Yes. The computer needed to update the memory count. The problem is resolved. No. Go to step 2.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Before you perform this procedure, see “CAUTION: Safety Instructions.” 1 Reboot the computer and run the System Board Devices test group in the Dell Diagnostics. Did any of the tests fail? Yes. Contact Dell for technical assistance. No. Go to step 2. 2 Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then open the computer cover.
Resetting a Damaged System Board If the computer cannot boot and you have exhausted all other troubleshooting options, perform the following steps. CAUTION: Before you perform this procedure, see “CAUTION: Safety Instructions.” 1 Turn off the computer and devices, disconnect them from their electrical outlets, wait 10 to 20 seconds, and then open the computer. 2 Remove the battery, wait 5 minutes, and then reinstall the battery.
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7 Select the number for the language that you want. A numbered list displays the following options: 8 • Option 1– Dell Diagnostics — Loads the Dell Diagnostics that run computer tests • Option 2– Exit — Exits the main menu and returns to an MS-DOS prompt Select Option 1– Dell Diagnostics. After the diagnostics initialize, the Dell Diagnostics main menu appears: Dell Diagnostics Main Menu 9 • Test All Devices: Performs quick or extensive tests on all devices.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • To perform a quick check of your computer or a specific device, select Quick Tests from the Test All Devices or Test One Device option. Quick Tests runs only the tests that run fast and do not require user interaction. Dell recommends that you choose Quick Tests first to increase the odds of tracing the source of the problem quickly.
A d v a n c e d Te s t i n g S c r e e n Information in the Advanced Testing screen is presented as follows: • Device Groups — lists the diagnostic test groups in the order they run if you select All from the Run tests menu option. To select a test device group, press the up- or down-arrow key to highlight the group. NOTE: The groups and devices listed in your screen can vary somewhat based on the components installed in your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Device groups menu bar — contains the options Run tests, Devices, Select, Config, and Help. To select a menu option, press the left- or right-arrow key to highlight the option and press , or press the key that corresponds to the highlighted letter in the category title. NOTE: The options displayed on your screen should reflect the hardware configuration of your computer.
Computer Messages If you receive a computer message, see the table below for suggestions on resolving any problems indicated by the message. The computer messages are listed alphabetically. Computer Messages Message Cause Address mark not found The basic input/output See “Floppy Drive system (BIOS) found a Problems,” or “Hard Drive faulty disk sector or could Problems.” not find a particular disk sector. Alert! Previous attempts at booting this system have failed at checkpoint [nnnn].
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Messages Message Cause Action Controller has failed The hard drive or the associated controller is defective. See “Floppy Drive Problems” or “Hard Drive Problems.” Data error The floppy or hard drive cannot read the data. Run the chkdsk utility in the Microsoft Windows operating system to check the file structure of the floppy or hard drive. See your operating system documentation for more information.
Computer Messages Message Cause Action Diskette write protected The floppy write-protect feature is activated. Remove the floppy from drive A, and move the write-protect tab to the unlocked position. Gate A20 failure One or more DIMMs may See “Computer Memory be loose. Problems.” General failure The operating system is unable to carry out the command. This message is usually followed by specific information—for example, PRINTER OUT OF PAPER. Respond by taking the appropriate action.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Messages Message Cause Action Memory allocation error The software you are attempting to run is conflicting with the operating system or another application program or utility. Turn off the computer, wait 30 seconds, and then turn it on. Try to run the program again. If the problem persists, contact the software company.
Computer Messages Message Cause Action No boot device available The computer cannot find Enter system setup, check the floppy or hard drive. the computer configuration information for the floppy and hard drive, and, if necessary, correct the information. No boot sector on hard-disk drive The computer configuration information in system setup may be incorrect, or the operating system may be corrupted. No timer tick interrupt A chip on the system board Run the System Board might be malfunctioning.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Messages Message Cause Action Plug and Play Configuration Error The computer has encountered a problem in trying to configure one or more expansion cards. Turn your computer off and unplug it. Remove all but one of the cards. Plug in your computer and reboot it. If the problem persists, the expansion card may be malfunctioning. If the message does not reappear, turn off the power and reinsert one of the other cards.
Computer Messages Message Cause Action Time-of-day not set The time or date displayed Enter system setup and in the computer correct the date or time. configuration information does not match the computer clock. Timer chip counter A chip on the system board Run the System Board 2 failed might be malfunctioning. Devices tests in the Dell Diagnostics.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Beep Codes When errors occur during a boot routine that cannot be reported on the monitor, your computer may emit a series of beeps that identify the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM).
Computer Beep Codes Code Cause Action 1-3-1 DIMMs not being through properly identified or 2-4-4 used See “Computer Memory Problems.” 3-1-1 Slave DMA register failure Run the System Board Devices tests in the Dell Diagnostics, if possible. 3-1-2 Master DMA register failure Run the System Board Devices tests in the Dell Diagnostics, if possible. 3-1-3 Master interrupt mask register failure See “Getting Help” for instructions on obtaining technical assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Computer Beep Codes Code Cause Action 4-2-2 Shutdown failure See “Getting Help” for instructions on obtaining technical assistance. 4-2-3 Gate A20 failure See “Getting Help” for instructions on obtaining technical assistance. 4-2-4 Unexpected interrupt in protected mode See “Getting Help” for instructions on obtaining technical assistance. 4-3-1 Memory failure above address 0FFFFh Run the System Memory tests in the Dell Diagnostics.
Diagnostics Messages When you run a test group or subtest in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist found in “Getting Help.” Also see “Getting Help” for instructions on obtaining technical assistance. Diagnostic Lights NOTE: Warning messages are generated by either your application programs or your operating system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Solid green power light with The monitor or the no beep code and no video graphics card may be duing POST faulty. See "Video and Monitor Problems" If the monitor is operating properly and is correctly connected, see "Getting Help" for instructions on obtaining technical assistance. Solid green power light and An integrated system no beep code but the board device may be computer locks up during faulty.
Back Panel Light Codes Light pattern Problem Description Suggested Resolution off off off off Normal off condition or possible pre-BIOS failure Verify that the computer is plugged into a working outlet and that you have pressed the power button. green yellow yellow yellow Possible BIOS failure Contact Dell for technical assistance. yellow green yellow yellow Possible processor failure Reseat the processor(s) and the terminator card (if present), and restart the computer to retest.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Back Panel Light Codes green yellow green yellow Possible video card If you have a video card, failure or bad on-board reseat it and restart the video computer to retest. If you have video integrated, you must replace the system board. yellow green green yellow Possible floppy or hard Reseat all power and data drive failure cables, and restart the computer to retest.
Basic Checks: • Ensure that the application program is compatible with the operating system installed in your computer and that your computer meets the minimum hardware requirements needed to run the software. • Ensure that you properly installed and configured the application program. Reinstall the program if necessary. • Consult the software documentation or contact the software manufacturer for detailed troubleshooting information on a particular application program.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Input Errors If a specific key or set of keys is pressed at the wrong time, a program may give you unexpected results. See the documentation that came with your application program to make sure the values or characters you are entering are valid. Error Messages Error messages can be produced by an application program, the operating system, or the computer. “Messages and Codes” discusses the error messages that are generated by the computer.
Typically, your operating system's start-up files (such as config.sys and autoexec.bat) contain commands to start TSR programs when you boot your computer. If you suspect that one of these TSR programs is causing a memory conflict, remove the commands that start them from the start-up files. If the problem you were experiencing does not recur, one of the TSR programs probably created the conflict.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTE: The following table lists default IRQ settings. In computers with Plug and Play capabilities, you can modify the default settings. If you install a Plug and Play card in a Plug and Play computer, the computer automatically selects an open IRQ line if any are available.
SECTION 7 Getting Help Technical Assistance Contacting Dell w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Technical Assistance If you need help with a technical problem, Dell is ready to assist you. CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets. 1 Complete the procedures in "Solving Problems." 2 Run the Dell Diagnostics. 3 Make a copy of the Diagnostics Checklist and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support (support.
You can contact Dell electronically using the following addresses: • World Wide Web www.dell.com/ www.dell.com/ap/ (for Asian/Pacific countries only) www.euro.dell.com (for Europe only) www.dell.com/la/ (for Latin American countries) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. • Electronic Support Service mobile_support@us.dell.com support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region.
For the telephone number to call, see the contact numbers for your region. 2 Include a copy of the invoice and a letter describing the reason for the return. 3 Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics. 4 Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
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Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Australia (Sydney) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Bermuda General Support 1-800-342-0671 Bolivia General Support toll-free: 800-10-0238 Brazil Website: www.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Technical Support (Dimension™ and Inspiron™) 296 93188 International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) 296 93191 Country Code: 852 Customer Service (non-technical, post-sales issues) India 800 93 8291 Transaction Sales toll-free: 800 96 4109 Large Corporate Accounts HK
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support for OptiPlex: Swe_kats@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Thailand Technical Support toll-free: 0880 060 07 International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 66 Sales Trinidad/Tobago General Support 1-800-805-8035 Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.
234 Getting Help w w w. d e l l . c o m | s u p p o r t . d e l l .
SECTION 8 Additional Information Regulatory Notices Warranty and Return Policy w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service.
Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system. A Notice About Shielded Signal Cables: Use only shielded cables for connecting peripherals to any Dell device to reduce the possibility of interference with radio communications services.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • This device must accept any interference received, including interference that may cause undesired operation. Class A This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
• Company name: Dell Computer Corporation One Dell Way Round Rock, Texas 78682 USA 512-338-4400 IC Notice (Canada Only) Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • EN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)." • EN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A.
NOTE: Any Dell computer bearing the ENERGY STAR® Emblem is certified to comply with EPA ENERGY STAR® requirements as configured when shipped by Dell. Any changes you make to this configuration (such as installing additional expansion cards or drives) may increase the computer’s power consumption beyond the limits set by the EPA's ENERGY STAR® Computers program.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m EN 55022 Compliance (Czech Republic Only) This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices.
Class A ITE This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m MIC Notice (Republic of Korea Only) To determine which classification (Class A or B) applies to your computer (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product.
MIC Class A Regulatory Label If the regulatory label includes the following marking, your computer is a Class A product: Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. MIC Class B Regulatory Label If the regulatory label includes the following marking, your computer is a Class B product.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Polish Center for Testing and Certification Notice The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.
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NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): A dditional I nfor mation 249
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No. 55 Col. Peñon de los Baños 15520 México, D.F.
Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: • Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are available (from Dell and other sources) to help you correctly position your keyboard.
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SECTION 1 Microsoft® Windows® X P Fe a t u r e s Overview New User Interface Files and Settings Transfer Wizard Application and Device Compatibility System Restore User Accounts and Fast User Switching Home and Small Office Networking w w w. d e l l . c o m | s u p p o r t . d e l l .
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Overview Based on an enhanced version of the Windows 2000 operating system, Windows XP is available in consumer and business editions: Windows XP Home Edition and Windows XP Professional. The features discussed are available in both editions, but the Professional version, designed for business environments, includes additional productivity, security, networking, and management features important in business environments.
To open Help and Support Center, click the Start button, and then click Help and Support. From the home page, you can conduct a search or select categories of information, leading to task and information topics covering the use of your computer. Click User and System Guides for information on using your Dell™ computer, including installed hardware devices and software.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Right-click the empty area on the task bar. 2 Click Properties. 3 Click the Start Menu tab. 4 Select Classic Start Menu and click OK. If you prefer the classic window and button appearance, perform the following steps: 1 Right-click anywhere on the main desktop screen and click Properties. 2 Click the Appearance tab. 3 From the Windows and buttons dropdown box, select Windows Classic style.
4 When the Desktop Cleanup Wizard welcome screen appears, click Next>. 5 In the Shortcuts list, deselect any shortcuts you want to leave on the desktop, and then click Next>. 6 Click Finish to remove the shortcuts and close the wizard. The shortcuts are moved to the folder C:\Desktop Icons. To access desktop icons removed by Windows XP, click the Start button, and then click Dell Solution Center.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Files and Settings Transfer Wizard The Files and Settings Transfer Wizard is used to migrate personal files and settings from one computer to another (for instance, when upgrading to a new computer). Personal files include the documents, images, spreadsheets, presentations, and e-mail messages on your computer.
Application and Device Compatibility Although Windows XP is designed to be compatible with a wide range of application programs and hardware devices, some older programs and devices may not be usable. Check the Microsoft Web site at www.microsoft.com for application programs and hardware devices known to be compatible. When buying new software and devices, look for those that are labeled as ready for Windows XP.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 3 Select how you want to locate the program to run with compatibility settings: from a list, available on a CD, or manually located. Then click Next>. 4 Select the type of operating system for which the program was designed or on which it ran successfully, and then click Next>. 5 If necessary, as for some games, select display settings for the program. 6 Click Next>. 7 To test the compatibility settings for the program, click Next>.
NOTE: Dell recommends that you make regular backups of your data files. System Restore does not monitor changes to or recover your data files. In the event the original data on the hard drive is accidentally erased or overwritten or becomes inaccessible because of a hard-drive malfunction, backup files are required to recover lost or damaged data.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • AutoUpdate installation — When you choose to install the update, System Restore creates a restore point before the actual installation of the update begins. • Restore operation — The restore operation itself also creates a restore point for undo purposes. • Microsoft Backup Utility recovery — Before Microsoft Backup Utility (only available in Windows XP Professional) performs a backup recovery, System Restore creates a restore point.
To return your computer to a previous, stable condition, perform the following steps: 1 Click the Start button, point to All Programs—> Accessories—> System Tools, and then click System Restore. 2 Select Restore my computer to an earlier time and click Next>. The Select a Restore Point screen appears. The calendar on the left indicates in bold the dates on which restore points were created. 3 Click a date, click a restore point for that date, and click Next>.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m To use Driver Rollback, perform the following steps: 1 Click the Start button, and then right-click My Computer. 2 Click Properties. 3 Click the Hardware tab, and then click Device Manager. 4 In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. 5 Click the Drivers tab, and then click Roll Back Driver.
When you select Switch User, the main user Welcome screen appears. You can then select your account name and log in. Your personal desktop appears. What Happens When a Fast User Switch Occurs? When a fast user switch occurs, the original user is not logged off the computer as previously happened on other Microsoft operating systems. On Windows XP, the user's logon remains active, but is replaced by the new user. Users can switch between login IDs as often as they want.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Fast User Switching is unavailable if the computer has Windows XP Professional installed and is a member of a computer domain. How to Turn Off Fast User Switching You must have a computer administrator account on the computer to turn off Fast User Switching. (For information on types of accounts, see “How to Add Users.”) To disable Fast User Switching, perform the following steps: 1 Click the Start button, and click Control Panel.
5 6 Under Pick an account type, click the bullet next to the type of account you are going to create — Computer administrator, Standard, or Limited. • Computer administrators can change all computer settings. • Standard account users (Windows XP Professional only) can install some programs and hardware. • Limited account users can change only a few settings such as their own passwords. Click Create Account. After the accounts are created, each shows up on the Fast User Switching Welcome screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m The checklist leads you through the steps necessary to set up a home or small office network and provides extensive references for each step. When you have completed the necessary connections and preparations, return to the Network Setup Wizard. 4 Select the Internet connection method and click Next>. 5 Select the Internet connection and click Next>. 6 Type a description of the computer and a computer name, and then click Next>.
The firewall is configured using the Properties dialog box associated with each Internet connection in the Control Panel. The firewall can be enabled or disabled. Additional configuration options are available for more advanced users. These advanced options include the ability to open or close specific Transmission Control Protocol (TCP) or User Datagram Protocol (UDP) ports or to enable port redirection.
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Glossary A Ampere. A measurement of current in an electrical conductor. AC Alternating current. Electricity that reverses its direction at a rate of 60 times per second (50 times per second in some countries). See DC. Accelerator A computer component that enhances the processing speed of a particular device, usually by taking over some of the tasks originally assigned by that device.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m API Application Program Interface. The interface through which an application program accesses the OS and other services. APIC Advanced programmable interrupt controller. Prioritizes and manages IRQs for the various devices in a PC. Without an APIC, the microprocessor must control IRQs. ASCII American Standard Code for Information Interchange. The basis of character sets used in many present-day computers.
Boot Sequence Allows you to specify the order of the devices from which the system attempts to boot. bps Bits per second. A measurement of data transmission speed. Bps Bytes per second. A measurement of data transmission speed. BTU British Thermal Unit.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m there, the microprocessor retrieves it from the much-faster cache memory. Drive caching and RAM caching significantly improve the overall speed of the computer. See also L1 Cache and L2 Cache. CD Compact disc. An optical form of storage media, typically used for audio and application programs. CD-R CD recordable. A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over.
complete the OS setup or reinstallation. Also referred to as the Product Key or Product ID. For more information, see http://support.dell.com. COM Port A shortened reference to communications port. The typical designation for a serial connection to a modem or other serial device. Most computers support one or two serial connectors designated as COM1 and COM2. Control Code An I/O character that causes an action rather than appears as part of the data.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m D-Sub See Subminiature-D. DAT Digital audio tape. A type of magnetic tape originally designed for audio format, now also used in computers to back up data. DAT cassettes are about the physical size of audio cassettes and can store numerous GB of data. Data Striping The segmentation of logically sequential data, such as a single file, so that segments can be written to multiple devices, usually hard drives, in a roundrobin manner.
DIN Deutsche Industrie Normenausschuss. A German standards organization and member of ISO. DIN is also a form of connector on your computer that is round, has 5 pins, and is typically used to connect AT keyboard cable connectors. See also MiniDIN. DMA Direct memory access. An electronic pathway or direct channel on which a device can bypass the microprocessor and transfer data directly to RAM. A DMA channel is often one of the resources assigned when configuring an expansion card or EIDE drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DVD Digital versatile disc. An optical form of storage media, typically used for movies. DVD has improved capacity and bandwidth compared with the CD. Most DVD drives support CD media as well. ECC Error checking and correction. A type of RAM that checks data that is being read or transmitted for errors and, when necessary, corrects the errors. See also EDO. ECP Extended Capabilities Port.
EPP/ECP Enhanced Parallel Port (EPP)/Extended Capabilities Port (ECP). A parallel port design that provides improved bidirectional data transmission, using DMA. EPP is for nonprinter devices. ECP is for printers and scanners. EPROM Erasable programmable read-only memory (ROM). A chip that can be erased and then reprogrammed. ESD Electrostatic discharge. A rapid discharge of static electricity that can damage computer chips and devices. Ethernet A network communications protocol.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m FSB Front side bus. The data path and physical interface between the microprocessor and RAM. ft Foot (feet). A measurement of length that equals 12 inches. FTP File Transfer Protocol. A standard Internet protocol to exchange files between computers on the Internet. Like http, which transfers HTML pages and related files, FTP is a protocol that uses the Internet's TCP/IP protocols. G Gravities. A measurement of weight and force. g Gram.
Hot-Swappable Indicates that a device can be connected to or disconnected from a computer while the computer is running. After the hot-swappable device is connected to the computer, the OS can immediately recognize and use the device. hr Hour(s). A measurement of time that equals 60 min. HTML Hypertext Markup Language. A set of codes inserted into an Internet web page intended for display on an Internet browser. The codes tell the browser how to display the contents of the web page.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m IDE Integrated Device Electronics. An ATA specification for drive interface. This is a common interface used primarily for hard drives and CD drives. This interface is commonly integrated directly into the computer’s system board, and it allows up to four drives to communicate simultaneously with the computer. See also EIDE. IP Internet Protocol. The protocol governing how data is sent from one computer to another on the Internet.
Kb Kilobit(s). A measurement of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits. See also KB. KB Kilobyte(s). A measurement of data that equals 1,024 bytes. 1024 KB equals 1 MB. kg Kilogram(s). A measurement of mass that equals 1,000 grams. kHz Kilohertz. A measurement of frequency that equals 1,000 Hz. L1 Cache Level 1 cache. A small, very fast primary cache that is stored inside the microprocessor. It is faster than the L2 cache. L2 Cache Level 2.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Local Bus A bus that allows chips and other components in the computer to access the microprocessor at a speed synchronized with the microprocessor bus speed. LPT Port Line print terminal. The typical designation for a parallel port connection to a printer or other parallel device. Most computers support one or two parallel ports designated as LPT1 and LPT2. LVD Low voltage differential.
information that the microprocessor can access. This process is referred to as Memory Mapping. Memory Mapping The process by which the computer assigns memory addresses to physical memory locations at start-up. Devices and software applications can then identify information that the microprocessor can access. MHz Megahertz. A measurement of frequency that equals one million Hz. Microprocessor A computer chip that interprets and executes program instructions. Also referred to as the CPU.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m MTBF Mean time between failures. A measurement of estimated equipment reliability. The higher the MTBF, the longer the equipment should last. For example, if the MTBF is 10,000 hours, the equipment should run, on the average, at least 10,000 hours before failing. Network Adapter An expansion card that connects a computer to other computers on a network. The network adapter works with the network OS to transfer information over the network. See NIC.
oz Ounce. A measurement of weight that equals 1/16 of a lb. Parallel Port An I/O port on your computer that transfers data eight bits at a time. It uses a 25-pin, female subminiature-D connector, typically to connect a printer. Also referred to as an LPT port. PBX Private branch exchange. A telephone system owned and operated by a private organization rather than the telephone company.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m PIO Programmed input/output. A method of moving data between devices in a computer in which all data passes through the microprocessor. The most recent ATA/IDE standard specifies higher data transfer rates, mode 3 at 11.1 MBps and mode 4 at 16.6 MBps. A recent alternative to PIO is DMA. Plug and Play Often referred to as Plug-n-Play or PnP. A technology that can automatically configure devices at start-up to use or share certain IRQs.
PXE Pre-boot eXecution Environment. A standard of WfM that allows networked computers that do not have an OS to be configured and started remotely. PXE benefits include: • The client computer does not necessarily need its own OS or even a hard drive. • The client computer can be remotely shut down and restarted. • Since PXE is an industry standard, new computers can easily be added to the network. RAID Redundant Array of Independent Disks.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Remote Wake Up A standard of WfM that provides the ability either to remotely wake a computer from a low-power sleep state or to remotely start a computer that is turned off but connected to a power source. Remote Wake Up, typically used to conserve power in large network organizations and to remotely perform maintenance/configuration operations, must be supported by an ACPI-compatible computer.
SCSI Small computer system interface. A high-speed interface that can be used to connect devices to a computer, such as hard drives, CD drives, printers, and scanners. The SCSI can connect up to seven devices using a single controller. Each device is accessed by an individual ID number on the SCSI controller’s bus. See also LVD. SDRAM Synchronous dynamic random-access memory (DRAM). A type of DRAM used on DIMMs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m SNMP Simple Network Management Protocol. The protocol governing network management and the monitoring of network equipment. SPGA Staggered pin grid array. A type of socket for a computer chip. The SPGA socket has all its pins in staggered rows, as opposed to the PGA socket, which has its pins lined up in even rows. SPX Sequenced packet exchange. A transport layer protocol that works with IPX to ensure reliable data transmissions. See also IPX/SPX.
TAPI Telephony Applications Programming Interface (API). Enables Microsoft Windows program applications to operate with a wide variety of telephony devices, including voice, data, fax, video, and so on. TCP/IP Transmission Control Protocol (TCP)/Internet Protocol (IP). The basic communication protocol of the Internet. It can also be used in a private network. TCP/IP is a two-layer system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m URL Uniform Resource Locator. A standard way of specifying the location of an object, such as an HTML document, on the Internet. Examples of URLs include the following: • http://www.dell.com • http://support.dell.com • ftp.dell.com • mailto:info@dell.com The part before the first colon specifies the access scheme or protocol. Commonly implemented schemes include FTP and http.
W Watt. A measurement of electrical power that equals 1 ampere of current flowing at 1 volt. WBEM Web-Based Enterprise Management. A set of systems management and Internet standard technologies developed to unify the management of computing environments. The core set of WBEM standards, developed by DMTF, include a data model, the CIM standard, a coding specification, and an http transport mechanism. WfM Wired for management.
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