Dell USB-C Monitor P2422HE/P2722HE User’s Guide Model: P2422HE/P2722HE Regulatory model: P2422HEb/P2422HEc/P2722HEt
NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . 9 Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Back view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Setting up the monitor . . . . . . . . . . . . . . . . . . . . . . 28 Attaching the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Connecting your monitor . . . . . . . . . . . . . . . . . . . . . . . . . 31 Connecting the DisplayPort (DisplayPort to DisplayPort) cable. . 32 Connecting the USB Type-C cable . . . . . .
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . 64 Using the tilt, swivel, and vertical extension . . . . . . . . . . 65 Tilt, swivel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Rotating the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Rotate clockwise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About your monitor Package contents Your monitor ships with the components shown in the table below. If any component is missing, contact Dell technical support. For more information, see Contact Dell. NOTE: Some items may be optional and may not ship with your monitor. Some features may not be available in certain countries. NOTE: If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand.
Power cable (varies by country) DisplayPort to DisplayPort cable (1.8 meters) USB Type-C cable (1.8 meters) Cable tie • Quick Setup Guide • Safety, Environmental, and Regulatory Information Product features The Dell P2422HE/P2722HE monitor has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include: • P2422HE: 60.47 cm (23.80 in.) viewable area (measured diagonally).
• Single USB Type-C to supply power (PD 65 W) to a compatible notebook while receiving video & data signal. • Tilt, swivel, height, and rotate adjustment capabilities. • Ultra-thin bezel minimizes the bezel gap in multi-monitor usage, enabling easier setup with an elegant viewing experience. • Removable stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions. • Equipped with 1 USB Type-C upstream port and 4 SuperSpeed USB 5 Gbps (USB 3.
Identifying parts and controls Front view Label 1 Description Power LED indicator Solid white light indicates that the monitor is turned on and functioning normally. Blinking white light indicates that the monitor is in Standby Mode.
Back view Back view with monitor stand Label Description Use 1 VESA mounting holes (100 mm x 100 mm - behind attached VESA Cover) Wall-mount the monitor using VESAcompatible wall mount kit (100 mm x 100 mm). 2 Regulatory label Lists the regulatory approvals. 3 Stand release button Releases stand from the monitor. 4 Barcode, serial number, and Service Tag label Refer to this label if you need to contact Dell for technical support. 5 Power On/Off button To turn the monitor on or off.
Bottom view Bottom view without monitor stand Label Description Use 1 Security lock slot Secures the monitor with security lock (security lock not included). 2 Power connector Connect the power cable (shipped with your monitor). 3 HDMI port Connect your computer with the HDMI cable. 4 Stand lock To lock the stand to the monitor using a M3 x 6 mm screw (screw not included). 5 DisplayPort (in) Connect your computer with the DisplayPort cable (shipped with your monitor).
7 USB Type-C upstream port Connect the USB Type-C cable that came with your monitor to the computer. This port supports USB Power Delivery, Data, and DisplayPort video signal. The SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-C port supports Alternate Mode DP1.2 with a maximum resolution of 1920 x 1080 at 60 Hz, PD 20 V/3.25 A, 15 V/3 A, 9 V/3 A, 5 V/3 A. NOTE: USB Type-C is not supported on versions of Windows prior to Windows 10. 8 9 SuperSpeed USB 5 Gbps (USB 3.
Monitor specifications Model P2422HE P2722HE Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Technology Aspect ratio 16:9 Viewable image Diagonal 604.70 mm (23.80 in.) 686 mm (27 in.) Width (active area) 527.04 mm (20.75 in.) 597.89 mm (23.54 in.) Height (active area) 296.46 mm (11.67 in.) 336.31 mm (13.24 in.) Total area 156246.27 mm (242.15 in2) 201076.38 mm2 (311.67 in.2) Pixel pitch 0.2745 mm x 0.2745 mm 0.3114 mm x 0.
Connectivity • 1 x HDMI port version 1.4 (HDCP 1.4) • 1 x DisplayPort version 1.2 (HDCP 1.4) • 1 x DisplayPort (Out) with MST (HDCP 1.4) • 1 x USB Type-C upstream port (Alternate mode with DisplayPort 1.2, Power Delivery PD up to 65 W)* • 4 x SuperSpeed USB 5 Gbps (USB 3.2 Gen1) downstream port • 1 x RJ45 port Border width (edge of 5.38 mm (Top) monitor to active area) 5.38 mm (Left/Right) 16.66 mm (Bottom) 5.99 mm (Top) 6.01 mm (Left/Right) 17.
Supported video modes Model P2422HE/P2722HE Video display capabilities (HDMI & DisplayPort & USB Type-C alternate mode) 480p, 576p, 720p, 1080i, 1080p Preset display modes Horizontal frequency (kHz) Vertical frequency (Hz) Pixel clock (MHz) Sync polarity (Horizontal /Vertical) 720 x 400 31.50 70.10 28.30 -/+ 640 x 480 31.50 59.90 25.20 -/- 640 x 480 37.50 75.00 31.50 -/- 800 x 600 37.90 60.30 40.00 +/+ 800 x 600 46.90 75.00 49.50 +/+ 1024 x 768 48.40 60.00 65.
DP Multi-Stream Transport (MST) modes MST Source Monitor Maximum number of external monitor that can be supported 1920 x 1080 @ 60 Hz 1920 x 1080 @ 60 Hz • 1 (via USB Type-C input) • 3 (via DisplayPort input) NOTE: Maximum external monitor resolution supported is 1920 x 1080 60Hz only. Electrical specifications Model P2422HE P2722HE Video input signals • HDMI 1.4/DisplayPort 1.
3 Pon: Power consumption of On mode as defined in Energy Star 8.0 version. TEC: Total energy consumption in kWh as defined in Energy Star 8.0 version. This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise.
Width 537.80 mm (21.17 in.) 609.90 mm (24.01 in.) Depth 52.15 mm (2.05 in.) 52.15 mm (2.05 in.) Height (extended) 410.80 mm (16.17 in.) 428.30 mm (16.86 in.) Height (compressed) 364.00 mm (14.33 in.) 381.50 mm (15.02 in.) Width 245.00 mm (9.65 in.) 268.00 mm (10.55 in.) Depth 179.57 mm (7.07 in.) 190.10 mm (7.48 in.) Base 245.00 x 173.00 mm (9.65 in. x 6.81 in.) 268.00 x 185.00 mm (10.55 in. x 7.28 in.) Weight with packaging 8.38 kg (18.47 lb) 9.62 kg (21.
Non-operating • Storage: -20°C to 60°C (-4°F to 140°F) • Shipping: -20°C to 60°C (-4°F to 140°F) Humidity Operating 10% to 80% (non-condensing) Non-operating • Storage: 5% to 90% (non-condensing) • Shipping: 5% to 90% (non-condensing) Altitude Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum) Thermal dissipation • 403.56 BTU/hour (maximum) • 451.44 BTU/hour (maximum) • 49.59 BTU/hour (typical) • 58.
12 ML0 (p) 13 GND 14 GND 15 AUX (p) 16 GND 17 AUX (n) 18 Hot Plug Detect 19 Re-PWR 20 +3.
15 AUX CH (p) 16 GND 17 AUX CH (n) 18 Hot Plug Detect 19 Return 20 DP_PWR HDMI connector Pin number 19-pin side of the connected signal cable 1 TMDS DATA 2+ 2 TMDS DATA 2 SHIELD 3 TMDS DATA 2- 4 TMDS DATA 1+ 5 TMDS DATA 1 SHIELD 6 TMDS DATA 1- 7 TMDS DATA 0+ 8 TMDS DATA 0 SHIELD 9 TMDS DATA 0- 10 TMDS CLOCK+ 11 TMDS CLOCK SHIELD 12 TMDS CLOCK- 13 CEC 14 Reserved (N.C.
Plug and play capability You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see Operating the monitor.
USB 3.
A10 RX2- B10 RX1- A11 RX2+ B11 RX1+ A12 GND B12 GND USB ports • 1 USB Type-C upstream - bottom • 4 SuperSpeed USB 5 Gbps (USB 3.2 Gen1) Type-A downstream - bottom NOTE: SuperSpeed USB 5 Gbps (USB 3.2 Gen1) functionality requires a SuperSpeed USB 5 Gbps (USB 3.2 Gen1)-capable computer. NOTE: The USB ports on the monitor work only when the monitor is turned On or in Standby mode.
4 TD2 - 5 CT 6 CT 7 TD3 + 8 TD3 - 9 TD4 + 10 TD4 - 11 GREEN_AMBER 12 GREEN_AMBER 13 GREEN 14 GREEN Driver installation Install the Realtek USB GBE Ethernet Controller Driver available for your system. This is available for download at www.dell.com/support under the “Driver and download” section. Network (RJ45) data rate via USB-C max speed is 1000 Mbps. NOTE: This LAN port is 1000Base-T IEEE 802.
RJ45 connector LED status Label 1 LED Left LED Color Green Description Link/Activity indicator: • Blinking - Activity on the port. • Green On - Link is being established. • Off - Link is not established. 2 Right LED Amber or Green Speed indicator: • Amber On - 1000 Mbps • Green On - 100 Mbps • Off - 10 Mbps NOTE: The RJ45 cable is non in-box standard accessory.
Maintenance guidelines Cleaning your monitor CAUTION: Read and follow the Safety instructions before cleaning the monitor. WARNING: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet. For best practices, follow the instructions in the list below when unpacking, cleaning, or handling your monitor: • To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
Setting up the monitor Attaching the stand NOTE: The stand is not installed at the factory when shipped. NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. To attach the monitor stand: 1. Follow the instructions on the flaps of carton to remove the stand from the cushion that secures it. 2.
6. Lift the cover, as shown, to access the VESA area for stand assembly. NOTE: Before attaching the stand assembly to the display, ensure that the front plate flap is opened to allow space for assembly. 7. Attach the stand assembly to the display. a. Fit the two tabs on the upper part of the stand to the groove on the back of the display. b. Press the stand down till it snaps into place.
8. Hold the stand riser and lift the monitor carefully, then place it on a flat surface. NOTE: Lift the monitor carefully to prevent it from slipping or falling. 9. Remove the cover from the monitor.
Connecting your monitor WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. NOTE: Dell monitors are designed to work optimally with Dell supplied inbox cables. Dell does not guarantee the video quality and performance when using non-Dell cables. NOTE: Route the cables through the cable-management slot before connecting them. NOTE: Do not connect all cables to the computer at the same time. NOTE: The graphics are used for the purpose of illustration only.
Connecting the DisplayPort (DisplayPort to DisplayPort) cable Connecting the USB Type-C cable NOTE: Use the USB Type-C cable shipped with monitor only. • This port supports DisplayPort Alternate Mode (DP1.2 standard only). • The USB Type-C power delivery compliant port (PD Version 3.0) delivers up to 65 W of power. • If your notebook requires more than 65 W to operate and the battery is drained, it may not be powered up or charged with the USB PD port of this monitor.
Connecting the monitor for DP Multi-Stream Transport (MST) function NOTE: This monitor supports the DP MST feature. To make use of this feature, your PC Graphics Card must be certified to DP1.2 with MST option. NOTE: Remove the rubber plug when using DP out connector. Connecting the monitor for USB-C Multi-Stream Transport (MST) function NOTE: The maximum number of supported monitors via MST is subjected to the bandwidth of the USB-C source. NOTE: Remove the rubber plug when using the DP out connector.
Connecting the RJ45 cable (optional) NOTE: The RJ45 cable is not an in-box standard accessory. Dell Power Button Sync (DPBS) Your monitor is designed with Dell Power Button Sync (DPBS) feature to allow you to control PC system power state from the monitor power button. This feature is only supported with Dell platform which has built-in DPBS function, and is only supported over USB-C interface.
1. Go to Control Panel. 2. Select Hardware and Sound, followed by Power Options. 3. Go to System Settings.
4. In the drop-down menu of When I press the power button, there are a few options for selection, namely Do nothing/Sleep/Hibernate/Shut down. You can select Sleep/Hibernate/Shut down. NOTE: Do not select “Do nothing”, otherwise the monitor power button will not be able to sync with PC system power state.
Connecting the monitor for DPBS for the first time For the first time setting up the DPBS function: 1. Make sure both the PC and the monitor are OFF. 2. Press the monitor power button to turn ON the monitor. 3. Connect the USB-C cable from the PC to the monitor. 4. Both the monitor and PC will turn ON normally except Dell Optiplex 7090/ 3090 Ultra platform. 5. When you connect the Dell Optiplex 7090/3090 Ultra platform, you may see both the monitor and PC will turn ON momentarily.
Using DPBS function Waking on the USB-C cable When you connect the USB-C cable, the Monitor/PC state is as follows: *Not all Dell PC systems support to wake up the platform via the monitor.
• When the monitor and the PC power state are both ON, press and hold the monitor power button for 4 seconds, the screen prompt will ask if you would like to shut down the PC. • When the monitor and the PC power state are both ON, press and hold the monitor power button for 10 seconds, the PC will shut down.
Connecting the monitor for USB-C Multi-Stream Transport (MST) function A PC is connected to two monitors in an initial OFF power state, and the PC system power state is in sync with Monitor 1 power button. When you press Monitor 1 or PC power button, both Monitor 1 and PC turns ON. Meanwhile, Monitor 2 will remain OFF. You need to manually press the power button on Monitor 2 to turn it ON.
Connecting the monitor for USB-C The Dell PC* Ultra platform has two USB-C ports, so both Monitor 1 and Monitor 2 power state can sync with the PC. When the PC and two monitors are in an initial ON power state, pressing the power button on Monitor 1 or Monitor 2 will turn OFF the PC, Monitor 1, and Monitor 2. *Ensure to check the Dell PC for DPBS supportability. NOTE: DPBS only supports the USB Type-C upstream port.
Ensure to set USB-C Charging 65W to On in Off Mode. When the PC and two monitors are in an initial OFF power state, pressing the power button on Monitor 1 or Monitor 2 will turn ON the PC, Monitor 1, and Monitor 2.
Organizing your cables After attaching all necessary cables to your monitor and computer, (See Connecting your monitor for cable attachment,) organize all cables as shown above. Removing the monitor stand NOTE: To prevent scratches on the LCD screen when removing the stand, ensure that the monitor is placed on a soft, clean surface. NOTE: The following instructions are applicable only for removing the stand that was shipped with your monitor.
VESA wall mounting (optional) (Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit. 1. Place the monitor panel on a soft cloth or cushion on a stable flat table. 2. Remove the stand. (See Removing the monitor stand) 3. Use a Phillips crosshead screwdriver to remove the four screws securing the plastic cover. 4. Attach the mounting bracket from the wall mounting kit to the monitor. 5. Mount the monitor on the wall.
Operating the monitor Power on the monitor Press the Power button to turn On the monitor. Using the joystick control Use the joystick control on the rear of the monitor to make On-Screen Display (OSD) adjustments. 1. Press the joystick to launch the Menu Launcher. 2. Move the joystick up/down/left/right to toggle between options. 3. Press the joystick again to confirm the selection. Joystick Description • When there is no OSD on the screen, press the joystick to launch the Menu Launcher.
• For 2-way (right and left) directional navigation. • Move right to enter the submenu. • Move left to exit from the submenu. • For 2-way (up and down) directional navigation. • Toggles between the menu items. • Increases (up) or decreases (down) the parameters of selected menu item.
When you move the joystick to the left or right to toggle between the shortcut functions, the selected item will be highlighted and shifted to the center position. Press the joystick to enter its submenu. After you change the settings, press the joystick to save the changes before proceeding to another function or exit. 2 Shortcut functions • Input Source: To choose an input source from the list of video signals that may be connected to your monitor.
Accessing the menu system NOTE: After you change the settings, press the joystick to save the changes before proceeding to another menu or exit the OSD menu. Icon Menu and Submenus Description Brightness/ Contrast Activate Brightness/Contrast adjustment. Brightness Adjusts the luminance of the backlight. Move the joystick up to increase the brightness level or move the joystick down to decrease the brightness level (min. 0 / max. 100).
Input Source USB-C 65W DP HDMI Auto Select Selects between the different video signals that may be connected to your monitor. Select the USB-C 65W input when you are using the USB Type-C connector. Press the joystick to confirm the selection. Select the DP input when you are using the DisplayPort (DP) connector. Press the joystick to confirm the selection. Select the HDMI input when you are using the HDMI connector. Press the joystick to confirm the selection.
Auto Select for USB-C Allows you to set Auto Select for USB-C to: • Prompt for Multiple Inputs: Always displays the “Switch to USB-C Video Input” message for you to choose whether to switch or not. • Yes: Always switches to USB-C video input (without asking) when the USB Type-C cable is connected. • No: Never automatically switches to USB-C video input when the USB Type-C cable is connected. Press the joystick to confirm the selection. NOTE: The option is available only when Auto Select is on.
Color Preset Modes Adjusts the color setting mode. Allows you to choose from the list of preset color modes. Press the joystick to confirm the selection. • Standard: Loads the monitor's default color settings. This is the default preset mode. • Movie: Loads color settings ideal for movies. • Game: Loads color settings ideal for most gaming applications. • Warm: Presents colors at lower color temperatures. The screen appears warmer with a red/yellow tint.
Preset Modes • Cool: Presents colors at higher color temperatures. The screen appears cooler with a blue tint. • Custom Color: Allows you to manually adjust the color settings. Move the joystick to adjust the R/ G/B color values and create your own preset color mode. Input Color Format Allows you to set the video input mode to: • RGB: Select this option if your monitor is connected to a computer or a media player that supports RGB output.
Saturation Adjusts the color saturation of the video image. Move the joystick to adjust the saturation level from '0' to '100'. NOTE: Saturation adjustment is available only when you select Movie or Game preset mode. Reset Color Display Aspect Ratio Sharpness Resets your monitor’s color settings to the factory settings. Use the Display menu to adjust images. Adjusts the image ratio to 16:9, 4:3, or 5:4. This feature can make the image look sharper or softer.
Menu Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on. Language Sets the OSD display to one of the eight languages (English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese). Rotation Press the joystick to rotate the OSD and the screen by 0/90/180/270 degrees. You can adjust the menu according to your display rotation.
Lock With the control buttons on the monitor locked, you can prevent people from accessing the controls. It also prevents accidental activation in multiple monitors side-by-side setup. • Menu Buttons: All joystick functions are locked and not accessible by the user. • Power Button: Only the Power button is locked and not accessible by the user. • Menu + Power Buttons: Both the joystick & Power button are locked and not accessible by the user. The default setting is Disable.
Personalize Shortcut Key 1 Shortcut Key 3 Allows you to choose a feature from Preset Modes, Brightness/Contrast, Input Source, Aspect Ratio, Rotation, or Display Info and set it as a shortcut key. Power Button LED Allows you to set the power LED indicator on or off to save energy. Shortcut Key 2 USB-C Charging 65W The default setting is Off in Off Mode. Selecting On in Off Mode may automatically charge your notebook or mobile devices through the USB Type-C cable even when the monitor is in off mode.
Others Display Info DDC/CI Select this menu to adjust the OSD settings, such as DDC/CI, LCD Conditioning, and so on. Displays the monitor's current settings. DDC/CI (Display Data Channel/Command Interface) allows you to adjust the monitor settings using software on your computer. You can disable this feature by selecting Off. Enable this feature for best user experience and optimum performance of your monitor.
LCD Conditioning Firmware Service Tag Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting On. Displays the firmware version of your monitor. Displays the service tag of your monitor. This string is required when you look for phone support, check your warranty status, update drivers on Dell's website, etc.
OSD warning message When the monitor does not support a particular resolution mode, you will see the following message: This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor specifications for the Horizontal and Vertical frequency ranges addressable by this monitor. The recommended mode is 1920 x 1080.
When you adjust the Brightness level above the default level for the first time, the following message appears: NOTE: If you select Yes, the message will not appear the next time you change the Brightness setting.
The OSD functions only in the normal operation mode. If you press the joystick during the Standby mode, the following message will appear depending on the selected input: Activate the computer and the monitor to gain access to the OSD. NOTE: The message may be slightly different according to the connected input signal.
When the monitor is under DP/HDMI input and a USB Type-C cable is connected to a notebook that supports DP Alternate Mode, if Auto Select for USB-C is enabled, the following message appears: You will see the following message before the Lock function is activated: NOTE: The message may be slightly different according to the selected settings.
When Yes is selected, the following message appears. See Troubleshooting for more information.
Setting the maximum resolution To set the maximum resolution for the monitor: In Windows® 7, Windows® 8, and Windows® 8.1: 1. For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic desktop. 2. Right-click on the desktop and click Screen resolution. 3. Click the dropdown list of the Screen resolution and select 1920 x 1080. 4. Click OK. In Windows® 10: 1. Right-click on the desktop and click Display settings. 2. Click Advanced display settings. 3.
Using the tilt, swivel, and vertical extension NOTE: The following instructions are applicable only for attaching the stand that was shipped with your monitor. If you are attaching a stand that you purchased from any other source, follow the setup instructions that were included with the stand. Tilt, swivel With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle. NOTE: The stand is not installed at the factory when shipped.
Rotating the monitor Before you rotate the monitor, your monitor should be fully vertically extended (Vertical extension) and fully tilted up to avoid hitting the bottom edge of the monitor.
Rotate counterclockwise NOTE: To use the Display Rotation function (Landscape versus Portrait view) with your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates. NOTE: When in the Portrait View Mode, you may experience performance degradation in graphic-intensive applications (3D Gaming and etc.).
Adjusting the rotation display settings of your system After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system. NOTE: If you are using the monitor with a non-Dell computer, you need to go the graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display. To adjust the Rotation Display Settings: 1. Right-click on the desktop and click Properties. 2.
Troubleshooting WARNING: Before you begin any of the procedures in this section, follow the Safety instructions. Self-test Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps: 1. Turn off both your computer and the monitor. 2. Unplug the video cable from the computer. 3. Turn on the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning properly. Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. To run the built-in diagnostics: 1. Ensure that the screen is clean (no dust particles on the surface of the screen). 2.
3. Move the joystick to highlight the Diagnostic icon joystick to confirm. A gray test pattern appears. and then press the 4. Carefully inspect the screen for abnormalities. 5. Press the joystick to change the test patterns. 6. Repeat steps 4 and 5 to inspect the display in red, green, blue, black, white, and text screens. 7. Press the joystick to end the diagnostic program.
Common problems The following table contains general information about common monitor problems you might encounter and the possible solutions: Common symptoms No Video/Power LED off What you experience No picture Possible solutions • Ensure that the video cable connecting the monitor and the computer is properly connected and secure. • Verify that the power outlet is functioning properly using any other electrical equipment. • Ensure that the power button is pressed fully.
Missing Pixels LCD screen has spots • Cycle power On-Off. • Pixel that is permanently Off is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/ pixelguidelines. Stuck-on Pixels LCD screen has bright spots • Cycle power On-Off. • Pixel that is permanently off is a natural defect that can occur in LCD technology.
Synchronization Problems Screen is scrambled or appears torn • Reset the monitor to factory settings. • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode. • Check for bent or broken pins in the video cable connector. • Restart the computer in the safe mode. Safety Related Issues Visible signs of smoke or sparks • Do not perform any troubleshooting steps. • Contact Dell immediately.
Wrong Color Picture color not good • Try different Preset Modes in Color setting OSD. Adjust R/G/B value in Custom Color in Color settings OSD. • Change the Input Color Format to RGB or YCbCr/YPbPr in the Color settings OSD. • Run the built-in diagnostics. Image retention from a static image left on the monitor for a long period of time Faint shadow from the static image displayed appears on the screen • Set the screen to turn off after a few minutes of screen idle time.
Product specific problems Common symptoms What you experience Possible solutions Screen image is too Image is centered on • Check the Aspect Ratio setting in small screen, but does not the Display settings OSD. fill entire viewing • Reset the monitor to factory settings. area Cannot adjust the monitor with the joystick OSD does not • Turn Off the monitor, unplug the appear on the screen power cord, plug it back, and then turn On the monitor. • Check whether the OSD menu is locked.
No network connection Network dropped or • Do not turn Off the monitor during intermittent network connection. The LAN port is not functioning OS setting or cable connection issue • Ensure that the latest BIOS and drivers for your computer are installed on your computer. • Ensure that the RealTek Gigabit Ethernet Controller is installed in the Windows Device Manager. • If your BIOS Setup has a LAN/GBE Enabled/Disabled option, make sure it is set to Enabled.
Universal Serial Bus (USB) specific problems Common symptoms What you experience USB interface is not working USB peripherals are not working Possible solutions • Check that your monitor is turned On. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Turn off the monitor and turn it on again. • Reboot the computer. • Certain USB devices such as portable hard drive require higher power source; connect the drive to the computer directly.
Wireless USB peripherals stop working when a USB 3.2 device is plugged in Wireless USB • Increase the distance between the peripherals USB 3.2 peripherals and the wireless responding slowly USB receiver. or only working as • Position your wireless USB receiver as the distance close as possible to the wireless USB between itself and peripherals. its receiver • Use a USB-extender cable to position decreases the wireless USB receiver as far away as possible from the USB 3.2 port.
Appendix WARNING: Safety instructions WARNING: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards. For information on safety instructions, see Safety, Environmental, and Regulatory Information (SERI). FCC notices (U.S. only) and other regulatory information For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.
