Display Manager User’s Guide

20 | Troubleshooting
4. Remove any docking stations or cable extenders or converters between the
monitor and the graphics port. Some low-cost extenders, hubs or converters
may not support DDC/CI properly and may cause the DDM application to fail.
Update the driver of such device if the latest version is available.
5. Restart your computer.
DDM may not work on the following monitors:
Dell monitor models from 2013 or earlier and D-series of Dell monitors. You can
refer to Dell Product Support websites for more information.
Gaming monitors using Nvidia-based G-sync technology.
Virtual and wireless displays do not support DDC/CI.
On older models of monitors with DisplayPort version 1.2, you may need to
disable MST/DP 1.2 using the OSD menu on the monitor.
If your computer is connected to the Internet, you will be prompted with a message
when a newer version of DDM application is available. It is recommended to
download and install the latest DDM application.
You may also check for new version by right-clicking on DDM icon while pressing
and holding the Shift key.