Dell P713w User's Guide June 2009 www.dell.com | support.dell.
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Contents Safety information.............................................................................7 About your printer.............................................................................8 Thank you for choosing this printer!...............................................................................................................................8 Minimizing your printer's environmental impact..................................................................................................
Printing...............................................................................................34 Tips for printing....................................................................................................................................................................34 Printing basic documents.................................................................................................................................................34 Printing specialty documents......................
E-mailing............................................................................................60 Setting up the printer to e-mail......................................................................................................................................60 Creating an e-mail contact list using the printer control panel..........................................................................61 Sending e-mail.....................................................................................
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. Use only the power supply and power cord provided with this product or the manufacturer's authorized replacements. CAUTION—SHOCK HAZARD: Make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use High Yield cartridges. Inks in High-Yield cartridges allow you to print more pages with fewer cartridges. • Clean the printhead. Before replacing and recycling your ink cartridges, try using the “Clean Printhead” and “Deep Clean Printhead” features.
What are you looking for? Find it here Help using the printer software Windows Help Open a printer software program or application, and then click Help. Click to view context-sensitive information. Notes: • The Help installs automatically with the printer software. • The printer software is located in the printer Program folder or on the desktop, depending on your operating system.
Understanding the parts of the printer 1 2 3 4 8 7 6 5 Use the To 1 Scanner lid Access the scanner glass. 2 Scanner glass Scan and copy photos and documents. 3 Wi-Fi indicator Check wireless status. 4 Memory card slot Insert a memory card. 5 PictBridge and USB port Connect a PictBridge-enabled digital camera, a USB Bluetooth adapter, or a flash drive to the printer. 6 Printer control panel Operate the printer. 7 Paper tray Load paper. 8 Paper exit tray Hold paper as it exits.
Use the To 1 Printhead Install, replace, or remove ink cartridges. 2 Scanner unit 3 Ethernet port Connect your printer to a computer, a local network, an external DSL, or a cable modem. 4 USB port Connect the printer to a computer using a USB cable. • Access the ink cartridges and printhead. • Remove paper jams. Warning—Potential Damage: Do not touch the USB port except when plugging in or removing a USB cable or installation cable. 5 Security slot Install an anti-theft cable on the printer.
Ordering and replacing supplies Ordering ink cartridges Page yields available at www.dell.com/supplies. For best results, use only Dell ink cartridges. Item Licensed cartridge1 Regular cartridge Black cartridge Series 21 Series 21R Black cartridge, high yield2 Series 24 Series 24R Color cartridge Series 21 Series 21R Color cartridge, high yield2 Series 24 Series 24R 1 Licensed for a single use only. After use, return this cartridge to Dell for remanufacturing, refilling, or recycling.
3 Press the release tab, and then remove the used ink cartridge or cartridges. 2 1 4 Use two hands to install each cartridge. 2 1 Note: Install the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 5 Close the printer. Recycling Dell products To return Dell products to Dell for recycling: 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home.
Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections of the printer control panel: Note: The icons are displayed when they are selectable on the current screen. If an icon is not displayed, then the function is not available. 3 2 1 7 5 6 Use 1 4 To Power • Turn the printer on and off. • Switch to Power Saver mode. Note: When the printer is on, press to switch to Power Saver mode.
Use To 6 Help Display Help text and animation. 7 Home Return to the home screen. Understanding the home screen After the printer is turned on and a short warm-up period occurs, the display shows the following basic screen which is referred to as the home screen. Use the home screen selections to initiate an action, such as copying or scanning, or to change printer settings. 1 2 3 A Copy Scan Memory Device 12 7 Display item 1 Copy Scan 4 Description Access the copy menu and make copies.
Display item 3 Description Memory Device View, select, print, and attach photos and documents to e-mail. Note: The PictBridge icon replaces the Memory Device icon when a PictBridge-enabled camera is connected to the printer. or PictBridge 4 Ink levels 5 Setup Access the setup menu and change printer settings. 6 2-Sided Print on both sides of a sheet of paper. 1 7 • Display the current ink levels of the installed tanks. • Access cartridge maintenance and information functions.
Use To 3 Accept Save your setting. 4 Up arrow Scroll up. 5 Scrollbar Scroll up and down the menu list. 6 Down arrow Scroll down. To navigate using the touch screen: • Drag the scrollbar or touch the arrows until the menu or setting that you want appears on the display. • To confirm a setting or select a menu or item, touch it. • If necessary, touch Accept, OK, or after making a selection or changing a setting. This saves the setting.
Changing the Power Saver timeout The Power Saver timeout is the time it takes for the printer to switch to Power Saver mode when the printer is left idle. The Power Saver feature optimizes energy efficiency by reducing the printer power consumption (as much as 28 percent on some printer models) compared to the default printer settings. To save the most energy, select the lowest Power Saver timeout.
Using the printer software Minimum system requirements The printer software requires up to 500 MB of free disk space. Supported operating systems • • • • • • • Microsoft Windows 7 (Web only)1 Microsoft Windows Vista (SP1) Microsoft Windows XP (SP3) Microsoft Windows 2000 (SP4 or greater) Linux Ubuntu 8.04 LTS and 8.10 (Web only)1 Linux OpenSUSE 11.0 and 11.1 (Web only)1 Linux Fedora 10 (Web only)1 1 The printer driver for this operating system is available only at support.dell.com.
Use the To Dell Fast Pics Manage, edit, transfer, and print photos and documents. (referred to as Fast Pics) AdobeTM Photo Album Starter Edition View, manage, and edit photos. Dell Toolbar Print, scan, or convert local files from Windows. (referred to as Toolbar) Dell Ink Management System Dell Fax Solutions (referred to as Fax Solutions) Abbyy Sprint OCR Dell Wireless Setup Utility (referred to as Wireless Setup Utility) Order ink. • • • • Send a fax. Receive a fax in three-in-one printers.
Finding and installing optional software 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select Printer Home. 4 Choose your printer from the printer drop-down list. 5 From the Support tab, click On-line support. 6 From the Web site, select your printer and download the driver. 7 Install additional or optional software. Updating the printer software (Windows only) Checking for software updates 1 Click or Start.
3 Select the uninstall option. 4 Follow the instructions on the computer screen to remove the software. 5 Once the uninstall process in complete, restart your computer. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. 1 Close all open software programs. 2 Insert the installation software CD.
Loading paper and original documents Loading the paper tray Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. Note: To avoid jams, make sure the paper does not buckle when you adjust the paper guides. 1 Pull tray completely out of the printer. 2 Move the paper guides to the sides of tray.
3 If you are loading A4- or legal-size paper, then squeeze the tab and pull to extend the tray. Note: When you pull the extension out, the first stop accommodates A4-size paper. When the extension is fully out, it accommodates legal-size paper. 4 Load the paper. 5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the paper.
6 Insert the tray. Note: If you extended the tray to accommodate A4- or legal-size paper, then the tray sticks out from the front of the printer when inserted. 7 Flip up the paper stop to catch the paper as it exits. Note: If you loaded A4- or legal-size paper, then extend the paper stop. Use both extenders for A4 and legal.
Loading envelopes or photo paper 1 Pull tray completely out of the printer. 2 Move the paper guides to the sides of tray.
3 Use the envelope icon and the photo paper outline on the bottom of the tray to help you position envelopes or photo paper. Note: Do not mix paper types in the tray. You can load either envelopes or photo paper, but not both. 4 Load envelopes or photo paper. Note: Load envelopes or photo paper with the printable side facedown. (If you are not sure which side is the printable side, then see the instructions that came with the envelopes or photo paper.
5 Adjust the paper guides to rest gently against the left, right, and bottom edges of the envelopes or photo paper. 1 3 1 2 3 2 6 Insert the tray. 7 Flip up the paper stop to catch the envelopes or photos as they exit. Note: For best results, allow photos to dry at least 24 hours before stacking, displaying, or storing.
Loading various paper types Load up to 150 sheets of plain paper Make sure • The paper is designed for use with inkjet printers. • The paper guides rest against the left, right, and bottom edges of the paper. 100 sheets of coated paper 25 sheets of photo paper 25 sheets of glossy paper • The glossy or printable side of the paper faces down. (If you are not sure which side is the printable side, then see the instructions that came with the paper.
Load up to Make sure 25 sheets of labels • You use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam. • • • • 50 transparencies You load letter- or A4-size label sheets. The print side of the labels faces down. The top of the labels feeds into the printer first. The paper guides rest against the left, right, and bottom edges of the label sheets. • The rough side of the transparencies faces down.
Load up to 20 sheets of banner paper Make sure • The print side of the banner faces down. • The leading edge of the banner paper feeds into the printer first. • If your printer has more than one paper tray, then load banner paper in Tray 1. To load banner paper: 1 2 3 4 5 6 7 Pull the tray completely out of the printer. Remove all paper from the tray. Move the paper guides as though you were loading legal-size paper. Squeeze the lever and pull to extend the tray to legal size.
Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass. 2 Close the scanner lid.
Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Select the borderless setting when printing photos. Printing basic documents Printing a document 1 Load the paper in the printer. 2 Send the print job: a With a document open, click File Print.
4 Click OK to close any printer software dialogs. 5 Click OK or Print. Printing pages in reverse order By default, the first page is printed first. If you want to reverse the order in which pages print to make documents ready to read with the first page on top, then do the following: 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup.
If the printer is using a USB connection a Select the file name of the document that you want to print. b Press to start printing the document. If the printer is using a Wireless connection (selected models only) a Select the file name of the document that you want to print. b Press , and then wait for the printer to connect to the network computer or to finish searching the network for available computers.
c From the Paper Size list of the Print Setup tab, choose a paper size that matches the size of the label sheet. If no paper size matches the label sheet size, then set a custom size. If necessary, choose the appropriate type of paper from the Paper Type list. d Click OK to close any printer software dialogs. e Click OK or Print. Tips on loading label sheets • • • • Make sure the top of the label sheet feeds into the printer first.
Working with photos Using a memory card or flash drive with the printer Memory cards and flash drives are storage devices frequently used with cameras and computers. You can remove the memory card from the camera or the flash drive from the computer and insert it directly into the printer. 1 Insert a memory card into the card slot or a flash drive into the USB port.
Supported memory cards and file types Memory Card • • • • • • • • • • • • • • File Type Documents: Secure Digital (SD) • • • • • • • • • Secure Digital High Capacity (SDHC) Micro Secure Digital (with adapter) (Micro SD) Mini Secure Digital (with adapter) (Mini SD) MultiMedia Card (MMC) Reduced Size MultiMedia Card (with adapter) (RS-MMC) MultiMedia Card mobile (with adapter) (MMCmobile) Memory Stick Memory Stick PRO Memory Stick Duo (with adapter) .doc (Microsoft Word) .xls (Microsoft Excel) .
3 Touch View Photos. The Select Photos screen appears. 4 Touch the photo you want to edit. 5 Touch to view the selected photo. Tips: • If you want to clear the selected photo, then touch . • If you want to view the previous or next photo, then touch the left or right arrow, and then touch to select the photo. 6 Touch . Touch Accept each time you make a selection. From here You can Crop Crop a photo. Brightness Adjust the brightness of a photo.
c Transfer or print the photos: • Fast Pics launches automatically when a connection is established. Follow the instructions on the computer screen to transfer the photos to the computer or to print. Printing photos from a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer. 1 Insert one end of the USB cable into the camera. Note: Use only the USB cable that came with the camera.
4 If you want to change the default print settings: a Touch More Options to access the PictBridge menu. b Select the paper source, paper size, paper type, photo size, quality, and layout of the photos that you want to print. Touch Accept each time you make a selection. Note: The printer will use the default print settings unless you change the print settings from the camera. 5 See the documentation for your camera to begin printing.
Printing from a Bluetooth-enabled device • This printer is compliant with Bluetooth Specification 2.0. It supports the following profiles: Object Push Profile (OPP) and Serial Port Profile (SPP). Check with your Bluetooth-enabled device manufacturers (cellular phone or PDA) to determine their hardware compatibility and interoperability. It is recommended that you use the latest firmware on your Bluetooth-enabled device.
3 Make sure Discovery is set to ON. If necessary, touch ON, and then touch Accept. The printer is now ready to accept a connection from a Bluetooth-enabled device. 4 Configure the Bluetooth-enabled device to set up a connection to the printer. For more information, see the documentation for your Bluetooth device. Note: If the Bluetooth Security Level on the printer is set to High, then you must enter a pass key. Setting the Bluetooth security level 1 Insert a Bluetooth USB adapter into the USB port.
1 Insert a USB Bluetooth adapter into the USB port. R B lu et oo th Bluetooth Dongle Connected appears on the display. Warning—Potential Damage: Do not touch any cables, any network adapter, any connector, the USB Bluetooth adapter, or the printer in the areas shown while actively printing, reading, or writing from a Bluetooth-enabled device. A loss of data can occur. Notes: • A Bluetooth adapter is not included with the printer.
3 Click the Advanced tab. 4 From the 2-Sided Printing section, select On from the drop-down menu. Note: To use the settings defined in the printer, select Use Printer Settings. 5 Select either the Sideflip or Topflip option. Sideflip is the setting most often used. 6 Select Extend Dry Time, and then select a setting. In regions with high humidity, select Extended. 7 Click OK to close any printer software dialogs. 8 Click OK or Print. Note: To return to single-sided printing, return to the Advanced tab.
Managing print jobs Setting your printer as the default printer Your printer should be selected automatically from the Print dialog when you send a print job. If you have to manually select your printer, then it is not the default printer. To set the default printer: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Set as Default Printer.
Resuming print jobs 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Open. 5 Resume the print job: • If you want to resume a particular print job, then right-click the document name, and then select Resume. • If you want to resume all print jobs in the queue, then click Printer, and then clear the selection for Pause Printing.
Copying ADF Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Tips for copying • When using the ADF, adjust the paper guide on the ADF to the width of the original document.
Copying photos 1 Load photo paper. 2 Place a photo facedown on the scanner glass. 3 From the home screen, navigate to Photo Reprint: Copy > More Options > Photo Reprint 4 Touch Continue. 5 Select the photo print size, and then touch Accept. 6 Touch Continue to start printing. Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing. Copying an ID card 1 Load paper.
Enlarging or reducing images 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the home screen, navigate to Resize: Copy > More Options > Resize 4 Select a resize setting, and then touch Accept. Notes: • If you select Custom %, then select the desired custom percent value. Touch Accept to save the setting.
Collating copies using the printer control panel If you print multiple copies of a document, then you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated 1 Load paper. 2 Load an original document faceup into the ADF or facedown on the scanner glass. 3 From the home screen, navigate to Number of Copies: Copy > Number of Copies 4 Enter the number of copies you want to print, and then touch Accept. 5 Touch More Options.
4 Select the number of pages that you want to copy on a sheet of paper, and then touch Accept. You may choose to copy one, two, or four page images on a sheet. Note: If you are copying four pages in landscape format, scan pages 3 and 4 first, and then scan pages 1 and 2. 5 Press . Making a duplex copy Making a duplex copy automatically The automatic duplex unit, available only on selected printer models, supports letter- and A4-size paper.
6 Remove the paper from the paper exit tray, and then reload the paper to print the other side of the document. 7 Press . Canceling copy jobs To cancel a copy job, press . Scanning stops and the printer returns to the previous menu.
Scanning ADF Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Tips for scanning • When using the ADF, adjust the ADF paper guide to the width of the original document.
5 Select the color, resolution quality and the original image size. If necessary, touch Accept each time you make a selection. 6 Press to start scanning. The scan is complete when the application you selected in step 4 opens on the destination computer, and the scan appears within the application as a new file. Scanning to a flash drive or memory card Before you begin, make sure your flash drive or memory card is not write protected.
4 Wait until the printer has finished downloading the list of scan applications available on the selected computer. 5 Select an application, and then touch Accept. 6 Select the resolution quality and the original image size. Touch Accept each time you make a selection. 7 Press to start scanning. The scan is complete when the application you selected in step 5 opens on the destination computer, and the scan appears within the application as a new file.
7 When the scan is finished, save the document in a word-processing application. 8 Open the document in the selected application to edit it. Scanning directly to e-mail using the printer software 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list. 4 Select Printer Home. 5 Choose your printer from the printer drop-down list.
Scanning FAQ How can I improve the quality of a scan? • Make sure your original documents are in good condition. • Make sure the application that receives the scanned document is appropriate. For example, if you are scanning a photo to edit it, then make sure you choose a photo editing application to receive the scan. If you are scanning a document to edit the text, then make sure you choose an OCR application. • Use a high resolution. How do I scan in black and white? Color is the default for all scans.
E-mailing Your can use your printer to send e-mail to one or more recipients without using a computer. To do this, you can either scan a document or photo and then send it as an e-mail, or you can attach a saved document or photo from a memory device to an e-mail. Before you can send e-mail using the printer control panel, you must first configure the e-mail settings of your printer.
If you want to change the e-mail settings 1 From the home screen, navigate to E-mail Setup: > E-mail Setup 2 Touch each item, and then enter the necessary information. If necessary, touch OK or Accept to save each item. • Return E-mail Address—enter your e-mail address. • Send Me a Copy—touch Yes to send yourself a copy of every e-mail sent from your printer. • Subject Line—enter your default e-mail subject. • Message—enter your default e-mail message.
Sending e-mail ADF Scanner glass Use the ADF for multiple-page documents. Note: The ADF is available only on selected models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Tips for e-mailing • When using the ADF, adjust the paper guide on the ADF to the width of the original document.
• History—select the name or e-mail address from the history list. If necessary, touch OK or Accept each time you make a selection. 5 To enter additional recipients, touch Add Recipient, and then enter the e-mail address, name, or group you want to add. Touch Accept every time you add a recipient. Note: You can send an e-mail to up to 30 recipients. 6 Select the file type, color, quality, and original size of the document or photo you want to send. If necessary, touch Accept to save each setting.
• If you want to attach a photo: a Touch Attach Photo to E-mail. b Touch the photo you want to attach. c Touch Continue. 6 Touch an option to enter or select the recipients: • Enter E-mail Address—enter the e-mail address manually. • Address Book—touch Sort by Name or Sort by Group, and then select the contact. • History—select the name or e-mail address from the history list. If necessary, touch OK or Accept each time you make a selection.
Networking Installing the printer on a wireless network Wireless network compatibility Your printer contains an IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Supported network security options The printer supports three wireless security options: no security, WEP, and WPA/WPA2. No Security It is not recommended to use no security at all on a home wireless network.
Every device on the wireless network must use the same WPA passphrase. WPA security is an option only on infrastructure networks with wireless access points and network cards that support WPA. Most newer wireless network equipment also offers WPA2 security as an option. Note: If your network uses WPA or WPA2 security, then select WPA Personal when you are prompted to select the type of security your network uses.
Installing the printer on a wireless network Before you install the printer on a wireless network, make sure that: • Your wireless network is set up and working properly. • The computer you are using is connected to the same wireless network where you want to set up the printer. 1 Close all open software programs. 2 Insert the installation software CD. If the Welcome screen does not appear after a minute, then launch the CD manually: a Click , or click Start and then click Run.
Special wireless installation instructions The following instructions apply to customers outside of North America who are using a wireless broadband box. Some examples of these boxes include LiveBox, AliceBox, N9UF Box, FreeBox, and Club Internet. Before you begin • Make sure your box is wireless-enabled and activated to work on a wireless network. For more information about configuring the box to work wirelessly, see the documentation that came with your box.
7 Type the IP address you want to assign to the printer in the IP Address field. 8 Click the Submit button. The Submitting Selection message appears. To confirm that the address was successfully assigned, type the static IP address in the Web browser address field and then press Enter. The printer Web page loads if the address was successfully assigned. For more information, contact your system support person.
6 Click Set up a wireless ad-hoc (computer-to-computer) network, when you are prompted to choose a connection option, and then click Next. 7 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: a Create a network name or SSID for the network between the computer and your printer. b Write down the name of your network. Be sure to use the exact spelling and capitalization. c Go to the Security Type list, select WEP, and then create a WEP key.
11 Under Preferred Networks, delete any existing networks. a Select the network to be removed. b Click Remove to delete the network from the list. 12 Click Add to create an ad hoc network. 13 In the Network Name (SSID) box, type the name you want to give your wireless network. 14 Write down the network name you chose so you can refer to it when running the wireless setup. Be sure to use the exact spelling and capitalization. 15 If Network Authentication appears in the list, select Open.
3 Select Printer Home. 4 Click the Settings tab. 5 Click Wireless setup utility link. 6 Follow the instructions on the computer screen. Note: Windows Vista computers may need to be reconnected to the ad hoc network after restarting. Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Wi-Fi Protected Setup (WPS) is a method of configuring computers and printers on a secure wireless network.
5 Click the Wireless setup utility link. 6 Follow the instructions on the computer screen to set up the printer wirelessly. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. If the printer is currently set up for Ethernet 1 Unplug the Ethernet cable from the printer. 2 Place the printer close to the computer you want to use to configure the printer for wireless access.
If the printer is currently set up locally (using USB connection) 1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. 2 Insert the software and installation CD into the computer you want to use to configure the printer. 3 Follow the instructions on the computer screen for configuring a printer on an Ethernet network. 4 Select the Network printer (see “Selecting the printer” on page 74). Note: You will need a USB cable to complete the configuration.
b c d e f Right-click the name of your printer. Click Properties. Click the Ports tab, and then click Add Port. Select Local Port, and then click New Port. Type the Universal Naming Convention (UNC) Port name, which consists of the server name and the distinctive printer name that was specified in step 2 on page 74. The name should be in the form \\server \printer. g Click OK. h Click Close on the Printer Ports dialog. i Make sure the new port is selected on the Ports tab, and then click Apply.
If the Welcome screen does not appear after a minute, do one of the following: a Click , or click Start and then click Run. b In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive. 3 Follow the instructions on the computer screen to set up the printer, selecting Ethernet connection when you are prompted to select a connection type.
An SSID can contain up to 32 alphanumeric characters. Where do I find my SSID? You can find the SSID for the wireless network by viewing the settings on the access point or wireless router. Most access points have a built-in Web server that can be accessed using a Web browser. Many network adapters provide a software application that allows you to view the wireless settings of your computer, including your SSID. Check your computer to see if a program was installed with your network adapter.
Wired network example • A desktop computer, a laptop, and a printer are connected by Ethernet cables to a hub, router, or switch. • The network is connected to the Internet through a DSL or cable modem. Internet Wireless network examples Scenario 1: Mixed wired and wireless connections on a network with Internet access • All computers and printers connect to the network through a router with Ethernet and wireless capabilities.
Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Internet Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet.
The installation cable connects to a rectangular USB port on the installing computer and the square USB port on the printer. How do I attach the installation cable? The installation cable attaches to a USB port on the computer and to the square connector on the back of the printer. This connection allows you to configure the printer for a networked or locally attached installation. 1 Attach the large, rectangular connector to any USB port on your computer.
The following table compares the characteristics and requirements of the two types of wireless networks.
How can I improve wireless signal strength? A common reason wireless printers fail to communicate over a network is poor wireless signal quality. If the signal is too weak, too distorted, or blocked by an object, it cannot carry information between the access point and the printer. To determine if the printer is receiving a strong signal from the access point, print a network setup page. The Quality field indicates the relative strength of the wireless signal the printer is receiving.
How can I make sure my computer and printer are connected to the same wireless network? If the printer is not on the same wireless network as the computer, you will not be able to print wirelessly. The SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network. 1 Obtain the SSID of the network that the computer is connected to: a Type the IP address of your wireless access point (wireless router) into the address field of your Web browser.
Every device capable of communicating on a network has a MAC address. Network printers, computers, and routers, whether Ethernet or wireless, all have MAC addresses. While it is possible to change the MAC address of a network device, it is not common practice to do so. For this reason, MAC addresses are considered permanent. IP addresses are easily changed, so MAC addresses are a more reliable method of identifying a specific device on a network.
What is an IP address? An IP address is a unique number used by devices (such as a wireless printer, computer, or wireless access point) on an IP network to locate and communicate with each other. Devices on an IP network can communicate with each other only if they have unique and valid IP addresses. A unique IP address means no two devices on the same network have the same IP address. An IP address is a group of four numbers separated by periods. An example of an IP address is 192.168.100.110.
Select the same key index on your printer as you are using on your wireless access point.
Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs an automatic maintenance cycle every week if it is plugged into an electrical outlet. It will briefly come out of Power Saver mode or will temporarily power on if it is turned off. Checking ink levels Using the printer control panel From the home screen, touch . The graphic of the ink levels appears on the display. Using the printer software 1 Click or Start.
6 From the Maintenance tab, click Align cartridges. 7 Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, then print your document again. If print quality has not improved, then clean the printhead nozzles. Cleaning the printhead nozzles Poor print quality is sometimes due to clogged printhead nozzles. Clean the printhead nozzles to improve the quality of your prints. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary.
4 Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray. Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer. 5 Make sure the printer is dry before beginning a new print job. Cleaning the scanner glass 1 Dampen a clean, lint-free cloth with water. 2 Gently wipe the scanner glass clean.
Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • • • Make sure the power cord is plugged into the printer and into a properly grounded electrical outlet. Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Make sure the printer is turned on. Make sure the printer is securely connected to the host computer, print server, or other network access point.
• • • • “Printer is printing blank pages” on page 94 “Printer is busy or does not respond” on page 94 “Cannot delete documents from the print queue” on page 95 “Cannot print through USB” on page 95 Incorrect language appears on the display If the "Before you troubleshoot" checklist does not solve the problem, then try the following: CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen, navigate to Use Factory Defaults: > Use Factory Defaults 2 Touch Yes.
3 Wipe the printhead contacts using a clean, lint-free cloth. 4 Reinsert the printhead, and then close the latch until it clicks. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then contact technical support. Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the Printers folder or as a printer option when sending a print job, then try removing and reinstalling the software.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. RECONNECT THE PRINTER POWER SUPPLY 1 Turn off the printer, and then unplug the power cord from the wall outlet. 2 Gently remove the power supply from the printer, and then reinsert it.
3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port. REMOVE AND REINSTALL THE PRINTER SOFTWARE Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges.
3 Plug the power cord into the wall outlet, and then turn on the printer. Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating. RESTART THE COMPUTER AND TRY AGAIN Cannot print through USB If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage.
1 Press to turn off the printer. 2 Check the paper tray or lift the scanner unit to check for jammed paper. 3 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 4 Press to turn the printer back on. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams. 1 Push down the duplex latches and pull out the duplex unit.
2 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 3 Reinsert the duplex unit. 4 Touch DONE or press , depending on your printer model. 5 From your computer, resume the print job. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper.
Print troubleshooting • • • • “Poor quality at the edges of the page” on page 98 “Streaks or lines on printed image” on page 98 “Print speed is slow” on page 99 “Computer slows down when printing” on page 99 Poor quality at the edges of the page If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.
Print speed is slow If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAXIMIZE COMPUTER PROCESSING SPEED • Close all applications not in use. • Minimize the number and size of graphics and images in the document. • Remove as many unused fonts as possible from your system. ADD MEMORY Consider purchasing more RAM.
Copier or scanner does not respond If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: SET YOUR PRINTER AS THE DEFAULT PRINTER REMOVE AND REINSTALL THE PRINTER SOFTWARE Scanner unit does not close 1 Lift the scanner unit. 2 Remove any obstruction keeping the scanner unit open. 3 Lower the scanner unit.
Scan was not successful If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol.
CHECK YOUR NETWORK CONNECTION Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the Internet for the printer to communicate with the SMTP server. CHECK YOUR PROXY CONFIGURATION Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP settings, contact your system support person.
CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage. If the cable is damaged, then use a new one. 2 Firmly plug the square end of the USB cable into the back of the printer. 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with a USB symbol. Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a defective port.
Network troubleshooting • • • • “Network troubleshooting checklist” on page 104 “The Continue button is unavailable” on page 105 “Cannot print and there is a firewall on the computer” on page 106 “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 107 Network troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: General Networking Make sure: • The printer, the computer, and the wireless access point are all plugged in
• The printer is located away from obstacles or electronic devices that could interfere with the wireless signal. Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing metal or concrete. Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security system cameras, other wireless networks, and some Bluetooth devices. • The computer is not connected to a VPN.
4 Plug the power cord back into the power outlet. 5 Turn on the printer, and then resume the installation on your computer. TRY RUNNING THE INSTALLER AGAIN 1 Close the installer. 2 Remove the CD, and then restart the computer. 3 Insert the CD and then run the installer again. Notes: • When you get to the Software Already Installed screen, make sure you select Install a printer.
Communication with printer lost when connected to Virtual Private Network (VPN) You will lose your connection to a wireless printer on your local network when connected to most Virtual Private Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time. If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support person for the VPN must enable split tunneling.
From the printer control panel, navigate to Demo Mode: > Demo Mode. Select Off, and then save the setting. CHECK YOUR WEP KEY OR WPA PASSPHRASE If your wireless access point is using Wired Equivalent Privacy (WEP) security, then the WEP key should be: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII characters in a WEP key are case-sensitive.
CHECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the wireless access point. • If you set the wireless access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.
Wi-Fi indicator light is not lit CHECK POWER If the Wi-Fi indictor light is off, make sure the light is on. If the • Make sure the printer is plugged in and turned on. light is not on, check the following: • Make sure the printer is plugged into a working outlet. • If the printer is plugged into a power strip, make sure it is turned on and working.
SELECT THE WIRELESS PORT If you have previously set up your printer as a locally attached printer, then you may need to select the wireless printer to use the printer wirelessly. 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printer folder opens. 4 Right-click the printer, and then select Properties from the menu. 5 Click the Ports tab. 6 Locate the selected port.
If you are using WPA security A valid WPA passphrase is: • From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive. or • Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9. If your wireless network is not using security, then you will not have a security key. Using a wireless network with no security is not recommended because it can allow intruders to use your network resources without your consent.
CHECK YOUR WEP KEY OR WPA PASSPHRASE A WEP key or WPA passphrase is like a password. All devices on a WEP-secured wireless network must share the same WEP key, and all devices on a WPA-secured wireless network must share the same WPA passphrase. Note: Make sure you copy it exactly, including any capital letters, and store it in a safe place for future reference. If you are using WEP security A valid WEP key is: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
3 Check to see whether the access point responds: • If the access point responds, you will see several lines appear that start with “Reply from.” It is possible that the printer did not connect to the wireless network. Turn off and then restart the printer to try to connect again. • If the access point does not respond, it will take several seconds and then you will see “Request timed out.” Try the following: a Click , or click Start and then click Run. b In the Start Search or Run box, type ncpa.
3 Select Printer Home. 4 Click the Settings tab. 5 Click the Wireless setup utility link. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process. 6 Follow the instructions on the computer screen. Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed.
If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireless network. Try the following: • Make sure your wireless access point (wireless router) is turned on and is working. • Remove any objects that could be blocking the signal. • Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive activities, like large file transfers or network games.
Resolving intermittent wireless communications issues You may notice that your printer works for a short time and then stops working, although apparently nothing has changed on your wireless network. Many different issues can interrupt network communications, and sometimes more than one problem exists at the same time. These are possible solutions.
CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID Many wireless networks use the SSID that the router was originally configured by the manufacturer to use. Using the default SSID can cause problems when more than one network is operating in the same area with the same SSID. The printer or computer may attempt to attach to the wrong network, although it will appear to be trying to connect to the correct network. To avoid this type of interference, change the SSID on your wireless router from the default.
CHECK FOR WIRELESS ADAPTER UPDATES If you are having trouble printing from one particular computer, check the Web site of the manufacturer of the network adapter card in that computer. It is possible that there is an updated driver available that could resolve the issue. CHANGE ALL NETWORK DEVICES TO THE SAME TYPE While it is possible to successfully mix 802.11b, 802.11g, and 802.11n devices on the same wireless network, the faster devices will sometimes prevent the slower devices from communicating.
Index A ad hoc SSID 69 WEP 69 ad hoc network 80 ad hoc wireless network adding a printer 71 creating using Windows 69 additional computers installing wireless printer 67 Address Book, e-mail setting up 61 AliceBox 68 aligning the printhead 87 appliances wireless network 82 application list updating 59 assigning IP address 85 B banner paper loading 32 bidirectional communication enabling 115 black and white scanning 59 Bluetooth printing 44 setting the security level 44 setting up a connection 43 buttons pr
scanning using the touch screen 55 duplex copying, automatic 53 copying, manual 53 extending drying time 45 printing, automatic 45 printing, manual 46 duplex unit location 12 E Eco-Mode using 19 editing photos using touch screen 39 energy conserving 8 enlarging an image 51 envelopes loading 27, 30, 36 printing 36 error using memory card 102 Ethernet 83 Ethernet network information needed for setting up Ethernet printing 75 Ethernet networking for Windows 75 Ethernet port location 12 Ethernet setup informat
language changing 91 LiveBox 68 loading documents on scanner glass 33 envelopes 36 envelopes or photo paper 27 paper tray 24 various paper types 30 locating SSID 77 WEP key 76 WPA passphrase 76 M MAC address 83 finding 84 MAC address filtering 83 memory card inserting 38 printing documents from 35 printing photos using the proof sheet 42 scanning to 56 supported types 39 memory card cannot be inserted 102 memory card slot location 11 memory card troubleshooting cannot print from a flash drive 103 checklist
printer printing blank pages 94 printer problems, basic solutions 90 printer software installing 23 uninstalling 22 printer, setting as default 47 printhead aligning 87 location 12 printhead error 91 printhead nozzles cleaning 88 printing collate 34 custom-size paper 37 documents 34 documents from memory card or flash drive 35 envelopes 36 from a Bluetooth-enabled device 44 from a PictBridge-enabled camera 41 labels 36 last page first 35 multiple pages on one sheet 35 network setup page 66 on both sides of
navigating 17 transparencies loading 31 tray loading paper 24 troubleshooting checking an unresponsive printer 90 contacting technical support 90 Service Center 90 solving basic printer problems 90 wireless network 104 troubleshooting, copy scanner unit does not close 100 troubleshooting, copy and scan cannot scan to computer over a network 101 copier or scanner does not respond 100 partial document or photo scans 100 poor scanned image quality 100 scan not successful 101 scanning takes too long or freezes
photos do not print from memory card across wireless network 103 printer and computer on different networks 83 printer works intermittently on wireless network 117 Wi-Fi indicator light is blinking orange 112 Wi-Fi indicator light is not lit 110 Wi-Fi indicator light is still orange 111 Wi-Fi indicator description of colors 67 light is not lit 110 location 11 Wi-Fi indicator light is blinking orange 112 Wi-Fi indicator light is green printer does not print 110 Wi-Fi indicator light is still orange 111 Wi-Fi
