book.book Page 1 Monday, June 5, 2006 1:51 PM Dell™ PowerEdge™ SC1430 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
book.book Page 2 Monday, June 5, 2006 1:51 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved.
book.book Page 3 Monday, June 5, 2006 1:51 PM Contents 1 About Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 9 . . . . . . . . . . . . . . . . . . 10 Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 11 Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . .
book.book Page 4 Monday, June 5, 2006 1:51 PM 3 Installing System Components . . . . . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Recommended Tools . Inside the System Opening the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Rotatable Hard-Drive Carrier . . . .
book.book Page 5 Monday, June 5, 2006 1:51 PM Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Replacing the System Battery Power Supply . . . . . . . . .
book.book Page 6 Monday, June 5, 2006 1:51 PM Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Serial I/O Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 Troubleshooting a Serial I/O Device Troubleshooting a USB Device . . . Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
book.book Page 7 Monday, June 5, 2006 1:51 PM Using the Custom Test Options . . . . . . . . . . . . . . . . . . . . . . . . 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Jumpers and Connectors . System Board Jumpers. System Board Connectors . . . . . . . . . . . . . . . . . . . . 118 . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Disabling a Forgotten Password. Getting Help . .
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book.book Page 9 Monday, June 5, 2006 1:51 PM About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
book.book Page 10 Monday, June 5, 2006 1:51 PM • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians. Accessing System Features During Startup Table 1-1 describes keystrokes that may be entered during startup to access system features.
book.book Page 11 Monday, June 5, 2006 1:51 PM Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators 1 2 3 9 4 8 5 7 6 Table 1-2. Front-Panel Components Item Component 1 upper 5.25-inch drive bay Holds an optical drive. 2 lower 5.
book.book Page 12 Monday, June 5, 2006 1:51 PM Table 1-2. Front-Panel Components (continued) Item Component 5 USB connectors (2) Connects USB 2.0-compliant devices to the system. 6 power button The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off.
book.book Page 13 Monday, June 5, 2006 1:51 PM Back-Panel Features and Indicators Figure 1-2 shows the connectors located on the system's back panel. Figure 1-2.
book.book Page 14 Monday, June 5, 2006 1:51 PM • Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 27 for information about enabling, disabling, and configuring I/O ports and connectors.
book.book Page 15 Monday, June 5, 2006 1:51 PM Diagnostics Indicator Codes The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-4 lists the causes and corrective actions associated with these codes and the power light status before system POST. Table 1-5 lists the causes and possible corrective actions for these codes during POST. A highlighted circle indicates the light is on; a non-highlighted circle indicates the light is off. Table 1-4.
book.book Page 16 Monday, June 5, 2006 1:51 PM Table 1-4. Diagnostic Indicator Codes Before POST (continued) Code Power Light Causes Corrective Action off A processor mismatch exists. See "Troubleshooting the Microprocessors" on page 110. (blinking) Table 1-5. Code Diagnostic Indicator Codes During POST Causes Corrective Action BIOS checksum failure Ensure that all network cards and connections are functioning detected; system is in recovery properly. See "Troubleshooting Your System" on page 95.
book.book Page 17 Monday, June 5, 2006 1:51 PM Table 1-5. Code Diagnostic Indicator Codes During POST (continued) Causes Corrective Action Memory configuration error. See "Troubleshooting System Memory" on page 103. Possible system board resource See "Troubleshooting IRQ Assignment Conflicts" on page 96. If and/or system board hardware the problem persists, see "Getting Help" on page 123. failure. Possible system resource configuration error. See "Troubleshooting Your System" on page 95.
book.book Page 18 Monday, June 5, 2006 1:51 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions Alert! Cable not detected in INTRUDER connector. The chassis intrusion switch is not connected to the system board. Verify that the chassis intrusion switch cable is firmly seated in the INTRUDER connector on the system board. See "Installing the Chassis Intrusion Switch" on page 87. Alert! FAN_CCAG was not detected. Specified fan is missing, faulty, or improperly installed.
book.book Page 19 Monday, June 5, 2006 1:51 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions Alert! Processor thermal probe failure detected. The processor thermal probe has failed. See "Getting Help" on page 123. BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help" on page 123. CPUs with different cache sizes detected! Microprocessors with different cache sizes are installed.
book.book Page 20 Monday, June 5, 2006 1:51 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions Diskette drive n seek failure Incorrect configuration settings in the Run the System Setup program to System Setup program. correct the settings. See "Using the System Setup Program" on page 27. Faulty or improperly installed diskette Replace the diskette. If the problem drive. persists, see "Troubleshooting a Diskette Drive" on page 105.
book.book Page 21 Monday, June 5, 2006 1:51 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem. IDE primary drive n not found IDE cables are not properly seated, or See "Troubleshooting an Optical Drive" drive missing. on page 106.
book.book Page 22 Monday, June 5, 2006 1:51 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions No boot device available Faulty or missing optical/diskette drive subsystem, hard drive, or harddrive subsystem, or no boot disk in drive A. Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive" on page 105, "Troubleshooting an Optical Drive" on page 106, and "Troubleshooting a Hard Drive" on page 107.
book.book Page 23 Monday, June 5, 2006 1:51 PM Table 1-6. System Messages (continued) Message Causes PCI BIOS failed to install PCI device BIOS (Option ROM) checksum failure is detected during shadowing. Loose cables to expansion card(s); faulty or improperly installed expansion card. Plug & Play Configuration Error Error encountered in initializing PCI device; faulty system board.
book.book Page 24 Monday, June 5, 2006 1:51 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions The amount of system memory has changed Memory has been added or removed or a memory module may be faulty. If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module.
book.book Page 25 Monday, June 5, 2006 1:51 PM Table 1-6. System Messages (continued) Message Causes Corrective Actions Warning: The current memory configuration is not optimal. Dell recommends a population of 2 or 4 DIMMs. DIMMs should be populated sequentially starting in slot 1. System has detected a legal but nonoptimal population of DIMMs. The system will run with all memory accessible but will experience suboptimal performance. Populate 2 or 4 DIMMs sequentially beginning with slot 1.
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book.book Page 27 Monday, June 5, 2006 1:51 PM Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
book.book Page 28 Monday, June 5, 2006 1:51 PM Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field.
book.book Page 29 Monday, June 5, 2006 1:51 PM Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2.
book.book Page 30 Monday, June 5, 2006 1:51 PM Table 2-2. System Setup Program Options (continued) Option Description CPU Information Displays information related to microprocessors (speed, cache size, and so on). Enable or disable Hyper-Threading technology, if supported, by changing the setting of the Logical Processor option. See Table 2-3. SATA Port X Displays type and capacity of SATA drive attached to Port X on the system board.
book.book Page 31 Monday, June 5, 2006 1:51 PM CPU Information Screens Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-3. CPU Information Screen Option Description 64-bit Technology Specifies if the installed processor(s) support Intel 64-bit extensions. Core Speed Displays the clock speed of the processor(s). Bus Speed Displays the bus speed of the processor(s).
book.book Page 32 Monday, June 5, 2006 1:51 PM Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Embedded SATA (Off default) Allows the integrated SATA controller to be set to Off or ATA Mode.
book.book Page 33 Monday, June 5, 2006 1:51 PM System Security Screen Table 2-5 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-5. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password.
book.book Page 34 Monday, June 5, 2006 1:51 PM System Event Log The system event log records events that have been detected on your system. If you experience problems with your system, you should check the system event log (see Table 2-2) for information to assist in troubleshooting. Events are recorded in two columns, giving an event type and event data to provide more specific component information. Table 2-6 presents the possible log entries, causes, and possible corrective actions. Table 2-6.
book.book Page 35 Monday, June 5, 2006 1:51 PM Table 2-6. System Event Log Entries (continued) Event Type Event Data Causes Corrective Actions Out Of Range Thermal CPU_0 Thermal threshold exceeded on CPU0. Thermal CPU_1 Thermal threshold exceeded on CPU1. Ensure that thermal grease is applied to the heat sink and the heat sink is installed properly. Ensure that the system fans are functioning properly.
book.book Page 36 Monday, June 5, 2006 1:51 PM To change or delete an existing password, you must know the password. See "Deleting or Changing an Existing System Password" on page 37. If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords. See "Disabling a Forgotten Password" on page 39.
book.book Page 37 Monday, June 5, 2006 1:51 PM 6 Either reboot your system now for your password protection to take effect or continue working. NOTE: Password protection does not take effect until you reboot the system. Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 38), the system accepts your setup password as an alternate system password.
book.book Page 38 Monday, June 5, 2006 1:51 PM 4 When prompted, type the system password. 5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the key combination to restart the system, and then repeat steps 2 through 5.
book.book Page 39 Monday, June 5, 2006 1:51 PM Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option. 2 Highlight the Setup Password option, press to access the setup password window, and press twice to clear the existing setup password. The setting changes to Not Enabled. 3 If you want to assign a new setup password, perform the steps in "Assigning a Setup Password" on page 38.
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book.book Page 42 Monday, June 5, 2006 1:51 PM Inside the System In Figure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the System 3 2 1 4 5 10 9 6 7 8 1 5.25-inch drive bays (2) 2 drive cage 3 power supply 4 system board 5 memory fan 6 hard drives (2) 7 rotatable hard-drive carrier 8 front fan 9 expansion-card fan 10 flex bay The system board can accommodate two processors, five expansion cards, and four memory modules.
book.book Page 43 Monday, June 5, 2006 1:51 PM Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
book.book Page 44 Monday, June 5, 2006 1:51 PM Figure 3-2. Opening and Closing the System 1 1 release tab Rotatable Hard-Drive Carrier Rotating the Hard-Drive Carrier Out of the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 45 Monday, June 5, 2006 1:51 PM Figure 3-3. Rotatable Hard-Drive Carrier Retention Mechanism 3 2 1 1 P3 power connector 2 card retention mechanism 3 release tab 5 Press down against the card retention mechanism until it clicks into place, locked against the harddrive carrier. 6 Grasp the handle on the hard-drive carrier and rotate the carrier out of the chassis. See Figure 3-4.
book.book Page 46 Monday, June 5, 2006 1:51 PM Figure 3-4. Rotating the Hard-Drive Carrier Out of and Into the System 2 1 1 rotatable hard-drive carrier 3 2 handle 3 card-retention mechanism Rotating the Hard-Drive Carrier Into the System 1 Grasp the handle on the hard-drive carrier and rotate the carrier back into the chassis until the metal tabs on each side of the carrier are seated, securing the carrier. See Figure 3-4.
book.book Page 47 Monday, June 5, 2006 1:51 PM 4 Carefully tilt the front drive bezel away from the chassis and lift it out as shown in Figure 3-5. 5 To replace the front drive bezel, reverse the steps above and snap the bezel into place. Figure 3-5.
book.book Page 48 Monday, June 5, 2006 1:51 PM Figure 3-6. Removing and Replacing the Front Drive Bezel Insert 1 2 3 1 front drive bezel 2 insert tabs 3 drive bezel inserts Hard Drives NOTE: The system’s drive configuration must consist of all SATA hard drives or all SAS hard drives. Hard Drive Installation Guidelines Up to four hard drives are supported in internal drive bays. All drives must be either SAS or SATA; mixed configurations are not supported.
book.book Page 49 Monday, June 5, 2006 1:51 PM Removing a Hard Drive from the Rotatable Carrier CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
book.book Page 50 Monday, June 5, 2006 1:51 PM NOTE: If you do not intend to replace the drive, it is highly recommended that you remove the drive from the guide bracket (see Figure 3-8) and insert the empty guide bracket back into the drive bay. This eliminates the likelihood that the empty bracket will be misplaced or improperly stored while not in use. 7 Rotate the hard-drive carrier back into place. See "Rotating the Hard-Drive Carrier Into the System" on page 46. 8 Close the system.
book.book Page 51 Monday, June 5, 2006 1:51 PM Figure 3-8. Installing a Hard Drive in a Drive Bracket 1 2 1 drive 2 hard-drive bracket NOTICE: SAS drives and SATA drives cannot be mixed in the system. The drives must be either all SATA or all SAS hard drives. 8 Slide the hard drive into the hard-drive bay until it clicks securely into place. 9 Connect a data cable and a power cable to the hard drive.
book.book Page 52 Monday, June 5, 2006 1:51 PM Figure 3-9.
book.book Page 53 Monday, June 5, 2006 1:51 PM Figure 3-10. Cabling a Hard Drive in the Drive Carrier (SAS or More Than Two SATA Drives) 2 1 3 5 4 1 SAS cable 2 hard-drive activity indicator cable 4 power cable 5 AUX_LED connector 3 data cable 10 Ensure that all connectors are properly cabled and firmly seated. Ensure that the SAS cable is connected to the blue primary connector if the SAS controller card has two connectors. 11 Rotate the hard-drive carrier back into place.
book.book Page 54 Monday, June 5, 2006 1:51 PM 13 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. See the documentation that came with the drive for instructions on installing any software required for drive operation. 14 Enter the System Setup program (see "Entering the System Setup Program" on page 27), and ensure that the drive’s controller is enabled. 15 Exit the System Setup program and reboot the system. 16 Partition and logically format the drive.
book.book Page 55 Monday, June 5, 2006 1:51 PM Figure 3-11. Removing and Installing a Third Hard Drive 1 2 1 drive bay sliding plate 2 hard drive NOTICE: If metal shields are present in your system configuration, they must be installed at all times while your system is in use or your system may not function properly. 8 If you are not installing another drive in the drive bay, reinstall the vented metal insert over the flex bay and the empty space beneath it.
book.book Page 56 Monday, June 5, 2006 1:51 PM NOTE: Four mounting screws are required to install an optional third hard drive. If you purchase an upgrade from Dell, these screws are included in the kit. 1 If you are installing a new drive, unpack the drive and prepare it for installation. Check the documentation for the drive to verify that it is configured for your system.
book.book Page 57 Monday, June 5, 2006 1:51 PM Figure 3-12. Cabling a Third or Fourth Hard Drive 2 1 3 4 5 6 1 SAS cable 2 hard-drive activity indicator cable 3 AUX_LED connector 4 long SAS data cables (2) 5 SAS data cable 6 power cable NOTICE: If metal shields are present in your system configuration, they must be installed at all times while your system is in use or your system may not function properly.
book.book Page 58 Monday, June 5, 2006 1:51 PM b Push the vented metal insert until it clicks into place and its metal tabs rest flush against the chassis surface. 14 Reinstall the front drive bezel. See "Removing and Replacing the Front Drive Bezel" on page 46. 15 Ensure that all connectors are properly cabled and firmly seated. Ensure that the SAS cable is connected to the blue primary connector if the SAS controller card has two connectors. 16 Close the system. See "Closing the System" on page 43.
book.book Page 59 Monday, June 5, 2006 1:51 PM Figure 3-13. Removing and Installing a Fourth Hard Drive 1 2 1 drive bay sliding plate 2 optional hard-drive carrier in lower 5.25-inch drive bay NOTICE: If metal shields are present, they must be installed at all times while your system is in use or your system may not function properly. 9 If you are not installing another drive in the bay, install the 5.
book.book Page 60 Monday, June 5, 2006 1:51 PM NOTICE: If the fan cable from the optional hard-drive carrier is not correctly connected to the FAN_HDD connector on the system board and detected by the system BIOS, premature drive failure can occur. Follow the steps in this section carefully and verify fan detection through the System Setup program as described. NOTE: Installing a fourth hard drive requires an optional hard-drive carrier with a cooling fan.
book.book Page 61 Monday, June 5, 2006 1:51 PM Figure 3-14. Installing a Fourth Hard Drive in the Optional Hard-Drive Carrier 2 1 3 4 1 optional hard-drive carrier 4 hard-drive bracket 2 drive release tabs (2) 3 hard drive 11 Carefully insert the drive carrier into the lower 5.25-inch drive bay, passing the fan cable through the opening on the bottom of the drive bay, and slide the drive carrier far enough into the system to access the connectors on the back of the drive.
book.book Page 62 Monday, June 5, 2006 1:51 PM Figure 3-15. Connecting the Cooling Fan for an Optional Fourth Hard Drive 2 3 1 1 card fan 2 fan power cable 3 FAN_HDD connector 15 Check all cable connections, and fold cables out of the way to allow for airflow between the fan and cooling vents. 16 Reinstall the front drive bezel. See "Removing and Replacing the Front Drive Bezel" on page 46. 17 Ensure that all connectors are properly cabled and firmly seated. 18 Close the system.
book.book Page 63 Monday, June 5, 2006 1:51 PM 23 Partition and logically format your drive before you proceed to the next step. See the documentation for your operating system for instructions. 24 (Optional) Test the hard drive. See "Running the System Diagnostics" on page 113 for instructions. Diskette Drive Removing the Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 64 Monday, June 5, 2006 1:51 PM Figure 3-16. Removing or Installing a Diskette Drive 2 3 1 4 1 drive bay sliding plate 4 DSKT connector 2 interface cable 3 power cable 7 If the drive is being permanently removed, install a front drive bezel insert. See "Removing and Replacing the Front Drive Bezel Insert" on page 47. 8 Replace the front drive bezel. See "Removing and Replacing the Front Drive Bezel" on page 46. 9 Close the system. See "Closing the System" on page 43.
book.book Page 65 Monday, June 5, 2006 1:51 PM 3 Unpack the replacement diskette drive, and prepare it for installation. 4 Check the documentation for the drive to verify that it is configured for your system. 5 Attach the four shoulder screws to the drive as shown in Figure 3-17. NOTE: Spare shoulder screws are attached to the inside of the front drive bezel. 6 Remove the front drive bezel. See "Removing and Replacing the Front Drive Bezel" on page 46. Figure 3-17.
book.book Page 66 Monday, June 5, 2006 1:51 PM Optical and Tape Drives Only an optical drive can be installed in the upper 5.25-inch drive bay. Either an optical or a tape drive can be installed in the lower 5.25-inch drive bay, unless it is occupied by an optional third hard drive. Removing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 67 Monday, June 5, 2006 1:51 PM Figure 3-18. Removing and Installing an Optical or Tape Drive 2 3 4 1 5 1 drive bay sliding plate 2 interface cable 4 SATA cable 5 IDE connector 3 power cable NOTICE: If metal shields are present, they must be installed at all times while your system is in use or your system may not function properly. 6 If you are not installing another drive in the bay, install the 5.
book.book Page 68 Monday, June 5, 2006 1:51 PM Installing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Unpack the drive and prepare the drive for installation.
book.book Page 69 Monday, June 5, 2006 1:51 PM 4 Open the system. See "Opening the System" on page 43. 5 Remove the front drive bezel. See "Removing and Replacing the Front Drive Bezel" on page 46. 6 If necessary, remove the drive bezel insert from the empty drive bay. See "Removing and Replacing the Front Drive Bezel Insert" on page 47. 7 If another device is installed in the drive bay, remove that device. See "Removing an Optical or Tape Drive" on page 66.
book.book Page 70 Monday, June 5, 2006 1:51 PM Expansion Cards Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
book.book Page 71 Monday, June 5, 2006 1:51 PM Figure 3-20. Removing and Installing an Expansion Card 1 2 3 4 1 release tab 2 5 card retention door 4 alignment guide 5 filler bracket 3 alignment bar 5 If you are installing a new card, remove the filler bracket. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system.
book.book Page 72 Monday, June 5, 2006 1:51 PM NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections. 10 Rotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System" on page 46. 11 Close the system.
book.book Page 73 Monday, June 5, 2006 1:51 PM on the system board (see Figure 6-2 for the connector location). If your expansion card has two interface connectors, connect the data cable to the primary controller interface connector. See "Hard Drives" on page 48 for information about connecting hard drives. Microprocessor You can upgrade the system processor(s) to take advantage of future options in speed and functionality, or add a second processor.
book.book Page 74 Monday, June 5, 2006 1:51 PM Figure 3-21. Installing and Removing the Heat Sink 1 2 3 1 processor access door 2 heat-sink assembly 3 captive screw housing (4) 11 Pull the socket-release lever 90 degrees upward until the processor shield is released from the socket. See Figure 3-22. 12 Rotate the processor shield upward and out of the way.
book.book Page 75 Monday, June 5, 2006 1:51 PM Figure 3-22. Installing and Removing a Processor 4 3 2 1 5 1 socket key (2) 2 ZIF socket 4 socket-release lever 5 processor shield 3 processor 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.
book.book Page 76 Monday, June 5, 2006 1:51 PM c When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-22. d Close the processor shield. See Figure 3-22. 4 Install the heat sink. a Using a clean lint-free cloth, remove the existing thermal grease from the heat sink. NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in "Removing the Processor" on page 73.
book.book Page 77 Monday, June 5, 2006 1:51 PM General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. • Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked. • A minimum of two identical FBDs must be installed. • DIMM sockets must be populated by lowest number first.
book.book Page 78 Monday, June 5, 2006 1:51 PM Figure 3-23. Installing and Removing a Memory Module 1 4 3 2 1 memory module 4 memory module socket ejectors (2) 2 alignment key 3 socket 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.
book.book Page 79 Monday, June 5, 2006 1:51 PM 14 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 113. Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
book.book Page 80 Monday, June 5, 2006 1:51 PM 5 Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. a Support the battery connector by pressing down firmly on the positive side of the connector. See Figure 3-24. b While supporting the battery connector, push the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector. Figure 3-24.
book.book Page 81 Monday, June 5, 2006 1:51 PM Power Supply Removing the Power Supply CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
book.book Page 82 Monday, June 5, 2006 1:51 PM Figure 3-25. Removing the Power Supply 2 1 3 1 power supply release tab 2 power supply 3 screws (4) Installing the Power Supply 1 Prepare the new power supply for installation. 2 Align the power supply mounting holes with the mounting holes on the back panel. 3 Slide the power supply toward the back panel, into the hooks on the side and bottom of the chassis, until it snaps into place over the power-supply release tab.
book.book Page 83 Monday, June 5, 2006 1:51 PM Replacing the Cooling Fans The system incorporates three cooling fans, and a fourth fan is included with the optional fourth harddrive carrier. The card fan and front fan must be removed to access certain other system components. The memory fan on the rotatable hard-drive carrier should be removed only if it is being replaced. The fourth hard-drive fan is integrated in the optional fourth hard-drive carrier.
book.book Page 84 Monday, June 5, 2006 1:51 PM Figure 3-26. Removing and Installing the Card Fan 2 1 3 4 5 1 card fan 2 card fan cable 4 front fan 5 full-length card retainer 3 card fan system-board connector (FAN_CCAG) 7 Disconnect the front fan cable from the FAN_FRONT connector on the system board. See Figure 6-2. 8 Remove the cables from the channel at the bottom of the front fan assembly. 9 Unscrew the fan case and lift to remove the front fan assembly from the system. See Figure 3-27.
book.book Page 85 Monday, June 5, 2006 1:51 PM Figure 3-27. Removing and Installing the Front Fan 1 2 3 1 front fan assembly 2 front fan cable 3 front fan system-board connector (FAN_FRONT) Replacing the Memory Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 86 Monday, June 5, 2006 1:51 PM 8 Reinstall the hard drive. See "Installing a Hard Drive in the Rotatable Carrier" on page 50. 9 Connect the card fan cable from the FAN_MEM connector on the system board. See Figure 6-2. 10 Rotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System" on page 46. 11 Close the system. See "Closing the System" on page 43.
book.book Page 87 Monday, June 5, 2006 1:51 PM Figure 3-28. Removing and Installing the Chassis Intrusion Switch 1 2 3 1 chassis intrusion switch 2 securing bracket notch 3 INTRUDER connector Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-28. 2 Slide the switch into the securing bracket notch. 3 Connect the switch cable to the INTRUDER connector on the system board. 4 Close the system. See "Closing the System" on page 43.
book.book Page 88 Monday, June 5, 2006 1:51 PM 3 Rotate the hard-drive carrier out of the system. See "Rotating the Hard-Drive Carrier Out of the System" on page 44. 4 Remove the card and front fans. See "Replacing the Card and Front Fans" on page 83. 5 Using a #2 Phillips screwdriver, remove the three bezel release screws. See Figure 3-29. To remove the lower screw, angle the screwdriver over the top of the CPU1 heat sink, if populated.
book.book Page 89 Monday, June 5, 2006 1:51 PM 4 Reinstall the processor heat sink and shroud assembly. See "Replacing the Processor" on page 75. 5 Rotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System" on page 46. 6 Close the system. See "Closing the System" on page 43. 7 Reconnect the system to the electrical outlet, and turn on the system.
book.book Page 90 Monday, June 5, 2006 1:51 PM Figure 3-30. Removing and Installing the Front I/O-Panel 2 3 1 4 5 6 1 I/O panel 2 thermal diode cable connector 3 I/O board mounting screw 4 thermal diode cable 5 holding tab assembly mounting screw 6 Replacing the Front I/O Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 91 Monday, June 5, 2006 1:51 PM d Place the I/O panel board on the mounting bracket, routing the thermal diode cable under the board, and slide the board to the side to engage the hooks in the mounting bracket slots. e Reinstall the screw connecting the I/O panel board to the mounting bracket. 2 Fit the I/O panel bracket assembly into the holding tab on the front of the chassis. See Figure 3-30. 3 Secure the I/O panel bracket assembly by installing the I/O panel assembly mounting screw.
book.book Page 92 Monday, June 5, 2006 1:51 PM 6 Disconnect the following cables from the system board. See Figure 6-2. • Two power-supply cables from the POWER1 and POWER2 connectors • If applicable, diskette data cable from the DSKT connector • I/O panel cable from the FRONT PANEL connector • 5.
book.book Page 93 Monday, June 5, 2006 1:51 PM Figure 3-31. System Board Mounting Points 1 2 3 1 screws (9) 2 system board 3 mounting hole for processor access door (green screw) 11 Carefully route any loose cables away from the edges of the system board. 12 Gently slide the system board toward the front of the system, then lift the system board up and out of the chassis. 13 Place the system board on a flat, nonconductive surface.
book.book Page 94 Monday, June 5, 2006 1:51 PM 6 Install the expansion cards and connect any cables. See "Installing an Expansion Card" on page 70. 7 Connect the cables that you removed in "Removing the System Board" on page 91. See Figure 6-2. 8 Reinstall the card and front fans. See "Replacing the Card and Front Fans" on page 83. 9 Rotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System" on page 46. 10 Close the system. See "Closing the System" on page 43.
book.book Page 95 Monday, June 5, 2006 1:51 PM Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 96 Monday, June 5, 2006 1:51 PM Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments. Table 4-2.
book.book Page 97 Monday, June 5, 2006 1:51 PM Action 1 Check the system and power connections to the monitor. 2 Determine whether the system has an expansion card with a video output connector. In this system configuration, the monitor cable should normally be connected to the connector on the expansion card, not to the system’s integrated video connector.
book.book Page 98 Monday, June 5, 2006 1:51 PM Troubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step.
book.book Page 99 Monday, June 5, 2006 1:51 PM Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable. See "Getting Help" on page 123.
book.book Page 100 Monday, June 5, 2006 1:51 PM Troubleshooting a NIC Problem • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. 2 Check the appropriate indicator on the NIC connector. • If the link indicator does not light, check all cable connections. • If the activity indicator does not light, the network driver files might be damaged or missing. Remove and reinstall the drivers if applicable.
book.book Page 101 Monday, June 5, 2006 1:51 PM 4 Let the system dry thoroughly for at least 24 hours. 5 Close the system. See "Closing the System" on page 43. 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help" on page 123. 7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 70.
book.book Page 102 Monday, June 5, 2006 1:51 PM Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.
book.book Page 103 Monday, June 5, 2006 1:51 PM Troubleshooting a Fan Problem • Systems management software or BIOS issues a fan-related error message. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
book.book Page 104 Monday, June 5, 2006 1:51 PM Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113.
book.book Page 105 Monday, June 5, 2006 1:51 PM d Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory Modules" on page 77. e Rotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System" on page 46. f Close the system. See "Closing the System" on page 43. g Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
book.book Page 106 Monday, June 5, 2006 1:51 PM 10 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 11 Open the system. See "Opening the System" on page 43. 12 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 72. 13 Close the system. See "Closing the System" on page 43. 14 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
book.book Page 107 Monday, June 5, 2006 1:51 PM 4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5 Open the system. See "Opening the System" on page 43. 6 Ensure that the interface cable is securely connected to the optical drive and to the controller. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 43.
book.book Page 108 Monday, June 5, 2006 1:51 PM b Open the system. See "Opening the System" on page 43. c Rotate the hard-drive carrier out of the system. See "Rotating the Hard-Drive Carrier Out of the System" on page 44. d Verify that the cable connections between the hard drive(s) and the drive controller are correct, whether the connections are to the SATA connectors on the system board or a SAS RAID controller. See "Hard Drives" on page 48.
book.book Page 109 Monday, June 5, 2006 1:51 PM 4 Check the configuration settings, make any necessary corrections, and restart the system. If the problem is not resolved, continue to the next step. 5 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet. 6 Open the system. See "Opening the System" on page 43. 7 Ensure that the controller card is firmly seated into the system board connector. See "Installing an Expansion Card" on page 70.
book.book Page 110 Monday, June 5, 2006 1:51 PM 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem persists, go to the next step. 7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening the System" on page 43. 9 Remove all expansion cards installed in the system. See "Removing an Expansion Card" on page 72. 10 Close the system. See "Closing the System" on page 43.
book.book Page 111 Monday, June 5, 2006 1:51 PM 5 Visually inspect to ensure that each processor and heat sink are properly installed. See "Replacing the Processor" on page 75. 6 Rotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System" on page 46. 7 Close the system. See "Closing the System" on page 43. 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 9 If possible, run the appropriate online diagnostic test.
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book.book Page 113 Monday, June 5, 2006 1:51 PM Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
book.book Page 114 Monday, June 5, 2006 1:51 PM When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive.
book.book Page 115 Monday, June 5, 2006 1:51 PM Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components. Click (+) on any component to view the tests that are available. Clicking a device, rather than its components, selects all of the components of the device for testing.
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book.book Page 117 Monday, June 5, 2006 1:51 PM Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 118 Monday, June 5, 2006 1:51 PM Figure 6-1. System Board Jumpers Table 6-1. Jumper System Board Jumper Settings Setting PSWD Description (default) The password feature is enabled. The password feature is disabled. RTCRST (default) The CMOS settings are retained. The CMOS settings are reset. Clearing CMOS Settings CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 119 Monday, June 5, 2006 1:51 PM 4 Place the jumper plug on the RTCRST jumper and wait approximately 5 seconds. 5 Remove the jumper plug from the RTCRST jumper and replace it on the PSWD jumper. 6 Close the system. See "Closing the System" on page 43. 7 Reconnect the system to the electrical outlet, and turn on the system.
book.book Page 120 Monday, June 5, 2006 1:51 PM System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-2 and Table 6-2 for the location and description of the system board connectors. Figure 6-2.
book.book Page 121 Monday, June 5, 2006 1:51 PM Table 6-2.
book.book Page 122 Monday, June 5, 2006 1:51 PM Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
book.book Page 123 Monday, June 5, 2006 1:51 PM Getting Help Obtaining Assistance 1 Complete the procedures in "Troubleshooting Your System" on page 95. 2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 127), and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
book.book Page 124 Monday, June 5, 2006 1:51 PM www.dell.com/la (Latin American countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.
book.book Page 125 Monday, June 5, 2006 1:51 PM Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
book.book Page 126 Monday, June 5, 2006 1:51 PM Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 127). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.
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book.book Page 128 Monday, June 5, 2006 1:51 PM Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.
book.book Page 129 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Aruba Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com.aw E-mail: la-techsupport@dell.com General Support Australia (Sydney) toll-free: 800-1578 Website: support.ap.dell.com International Access Code: 0011 E-mail: support.ap.dell.
book.book Page 130 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Belgium (Brussels) Website: support.euro.dell.
book.book Page 131 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home Sales/Small Business) toll-free: 1-800-847-4096 Customer Service (med.
book.book Page 132 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.
book.book Page 133 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Costa Rica Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/cr E-mail: la-techsupport@dell.com General Support 0800-012-0231 Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
book.book Page 134 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code El Salvador Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/ec E-mail: la-techsupport@dell.com General Support 800-6132 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fi_support@dell.
book.book Page 135 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Germany (Frankfurt) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
book.book Page 136 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.
book.book Page 137 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.
book.book Page 138 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Jamaica Department Name or Service Area, Website and E-Mail Address E-mail: la-techsupport@dell.com General Support (dial from within Jamaica only) Japan (Kawasaki) Website: support.jp.dell.
book.book Page 139 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Korea (Seoul) E-mail: krsupport@dell.
book.book Page 140 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Malaysia (Penang) Website: support.ap.dell.
book.book Page 141 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Netherlands (Amsterdam) Website: support.euro.dell.
book.book Page 142 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support_tech@dell.
book.book Page 143 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Singapore (Singapore) NOTE: The phone numbers in this section should be International Access Code: 005 called from within Singapore or Malaysia only. Country Code: 65 Website: support.ap.dell.
book.book Page 144 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.
book.book Page 145 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: ap_support@dell.
book.book Page 146 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.
book.book Page 147 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
book.book Page 148 Monday, June 5, 2006 1:51 PM Country (City) International Access Code Country Code City Code U.S. Virgin Islands Department Name or Service Area, Website and E-Mail Address E-mail: la-techsupport@dell.com General Support Venezuela Area Codes, Local Numbers, and Toll-Free Numbers 1-877-702-4288 Website: www.dell.com/ve E-mail: la-techsupport@dell.
book.book Page 149 Monday, June 5, 2006 1:51 PM Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
book.book Page 150 Monday, June 5, 2006 1:51 PM cm — Centimeter(s). DIN — Deutsche Industrie Norm. cmos — Complementary metal-oxide semiconductor. directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories. Subdirectories may contain additional directories branching off them.
book.book Page 151 Monday, June 5, 2006 1:51 PM expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft® Windows® operating systems can optionally use a FAT file system structure.
book.book Page 152 Monday, June 5, 2006 1:51 PM KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, ). MB — Megabyte(s); 1,048,576 bytes. However, when referring to hard-drive capacity, the term is often rounded to mean 1,000,000 bytes. Mbps — Megabits per second. kg — Kilogram(s); 1000 grams. MBps — Megabytes per second. kHz — Kilohertz. MBR — Master boot record. KMM — Keyboard/monitor/mouse.
book.book Page 153 Monday, June 5, 2006 1:51 PM NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives.
book.book Page 154 Monday, June 5, 2006 1:51 PM ROMB — RAID on motherboard. rpm — Revolutions per minute. RTC — Real-time clock. SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDRAM — Synchronous dynamic random-access memory. sec — Second(s).
book.book Page 155 Monday, June 5, 2006 1:51 PM TOE — TCP/IP offload engine. A technology to improve data-transfer performance over IP networks by allowing the operating system to offload all TCP/IP traffic to specialized hardware on the network adapter, while leaving TCP/IP control decisions to the host server. UNIX — Universal Internet Exchange. UNIX, the precursor to Linux, is an operating system written in the C programming language.
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book.book Page 157 Monday, June 5, 2006 1:51 PM Index Numbers 5.
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