Users Guide

• Hardware and inventory for all components

• System, Lifecycle Controller, and component attributes

• BIOS boot order information

• Installed and available component firmware versions

• vFlash SD card partition information

• Fresh Air and component statistics (for applicable servers)

• Operating system and application information

• Active Lifecycle Controller logs (archived entries are not included)

• Component hardware logs

• Trace logs

• Storage controller logs

After Lifecycle Controller exports the SupportAssist Collection file, you can delete information that you do not want to share with

technical support. Each time the data is collected, an event is recorded in the Lifecycle Controller Log. The event includes

information such as the interface used, the date and time of export, and iDRAC user name.

Exporting the SupportAssist Collection

Before exporting a report, make sure that:

• Collect System Inventory On Reboot (CSIOR) is enabled.

• You have login and server control rights.

To export a SupportAssist Collection:

1. Start Lifecycle Controller. For more information, see Starting Lifecycle Controller.

2. In the left pane, click Hardware Diagnostics, and then click Export SupportAssist Collection.

3. On the Terms and Conditions page, read the conditions and select the I agree to allow Technical Support to use tech

support report data option.

4. Click Next.

Lifecycle Controller checks the availability of hardware, operating system and application data, and RAID controller logs, and

then displays the options listed in step 5. If the operating system and application data, or RAID controller logs are unavailable,

the relevant options are grayed out. The duration to collect the selected data is displayed next to the options listed in step 5.

5. On the Select Report Data page, select the options for which you want to create a SupportAssist Collection:

• Hardware — Collects data pertaining to the server and component inventory, firmware installed on the server,

configuration information, and hardware logs.

• RAID Controller Logs — Contains information about the storage logs.

• Operating System and Application Data — Contains information about the operating system and application. The OS and

application data may contain sensitive and personal information. You can choose to exclude this data while collecting the

information.

NOTE: OS and Software application data is enabled only if this data is already collected and cached using the

OS collector tool on iDRAC. Lifecycle Controller only retrieves the cached data. For more information on

collecting OS and Software application data using the OS collector tool in iDRAC, see the

Integrated Dell

Remote Access Controller (iDRAC) User’s Guide

at dell.com/esmmanuals.

6. Click Next.

7. On the Select Export Settings page, type or select the required information and click Next.

For information about the fields on this page, see the Online Help by clicking Help in the upper-right corner of the Lifecycle

Controller application.