Users Guide

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Troubleshooting managed system using iDRAC
You can diagnose and troubleshoot a remote managed system using:
• Diagnostic console
• Post code
• Boot and crash capture videos
• Last system crash screen
• System event logs
• Lifecycle logs
• Front panel status
• Trouble indicators
• System health
Related links
Using diagnostic console
Scheduling remote automated diagnostics
Viewing post codes
Viewing boot and crash capture videos
Viewing logs
Viewing last system crash screen
Viewing front panel status
Hardware trouble indicators
Viewing system health
Generating SupportAssist Collection
Using diagnostic console
iDRAC provides a standard set of network diagnostic tools that are similar to the tools included with Microsoft Windows or Linux-
based systems. Using iDRAC Web interface, you can access the network debugging tools.
To access Diagnostics Console:
1. In the iDRAC Web interface, go to Overview → Server → Troubleshooting → Diagnostics.
2. In the Command text box, enter a command and click Submit. For information about the commands, see the iDRAC Online
Help.
The results are displayed on the same page.
Scheduling remote automated diagnostics
You can remotely invoke automated offline diagnostics on a server as a one-time event and return the results. If the diagnostics
require a reboot, you can reboot immediately or stage it for a subsequent reboot or maintenance cycle (similar to updates). When
diagnostics are run, the results are collected and stored in the internal iDRAC storage. You can then export the results to an NFS or
CIFS network share using the diagnostics export racadm command. You can also run diagnostics using the appropriate
WSMAN command(s). For more information, see the WSMAN documentation.
You must have iDRAC Express license to use remote automated diagnostics.
You can perform the diagnostics immediately or schedule it on a particular day and time, specify the type of diagnostics, and the
type of reboot.
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