Users Guide

4. Follow the instructions on the screen.
When the tests are complete, results of the diagnostics tests are displayed on the screen. To resolve the problems reported
in the test results, search www.dell.com/support/home.
NOTE: To close the Hardware Diagnostics page, restart the system, and press <F10> during POST to start Lifecycle
Controller.
SupportAssist Collection
If you have to work with Dell technical support on an issue with a server but the security policies restrict direct Internet
connection, you can provide technical support with necessary data to facilitate successful troubleshooting of the problem
without having to install any software or download tools from Dell and without having access to the Internet from the server
operating system or Lifecycle Controller. You can send the report from an alternate system and make sure that the data
collected from your server is not viewable by unauthorized individuals while sending it to technical support.
You can generate a health report of the server and using Lifecycle Controller, you can export the report to a location on the
management station (local) or to a shared network location such as Common Internet File System (CIFS) or Network File Share
(NFS). You can then share this report directly with technical support.
NOTE: SupportAssist Collection feature is supported on the 12th generation PowerEdge servers with iDRAC and Lifecycle
Controller version 2.10.10.10 or later.
Lifecycle Controller allows you to collect data from the following options:
● Hardware
● Software controller logs
● OS and Software application data
NOTE:
OS and Software application data is enabled only if this data is already collected and cached using the
OS collector tool on iDRAC. Lifecycle Controller displays this option along with the time stamp of data collection. You
can select this option to retrieve the cached data available on the server. For more information on collecting OS and
Software application data using the OS collector tool in iDRAC, see the Integrated Dell Remote Access Controller
(iDRAC) User’s Guide at www.dell.com/esmmanuals.
SupportAssist Collection is exported in the standard ZIP format. The report contains information that is similar to the
information available in the DSET report such as:
● Hardware and inventory for all components
● System, Lifecycle Controller, and component attributes
● BIOS boot order information
● Installed and available component firmware versions
● vFlash SD card partition information
● Fresh Air and component statistics (for applicable servers)
● Operating system and application information
● Active Lifecycle Controller logs (archived entries are not included)
● Component hardware logs
● Trace logs
● Storage controller logs
After Lifecycle Controller exports the SupportAssist Collection file, you can delete information that you do not want to share
with technical support. Each time the data is collected, an event is recorded in the Lifecycle Controller Log. The event includes
information such as the interface used, the date and time of export, and iDRAC user name.
Exporting the SupportAssist Collection
Before exporting a report, make sure that:
Maintain
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