Owners Manual

Troubleshooting USB devices
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
1. Ensure that the sled is turned on.
2. Check the USB device connection to the sled.
3. Swap the USB device with a working USB device.
4. Connect the USB devices to the sled by using a powered USB hub.
5. If another sled is installed, connect the USB device to that sled. If the USB device works with a different sled, the first sled’s
USB ports may be faulty. See the Getting help section.
Related references
Getting help on page 128
Troubleshooting Solid State Drives
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that are shipped with your product.
CAUTION: This troubleshooting procedure can destroy data stored on the SSD. Before you proceed, back up all
the files on the SSD, if possible.
1. Run the appropriate tests in system diagnostics.
If the tests fail, go to step 3.
2. Take the SSD offline and wait until the indicator codes on the SSD carrier signal that the SSD may be removed safely, then
remove and reseat the SSD carrier in the sled.
3. Restart the sled, enter the System Setup and confirm that the drive controller is enabled.
4. Ensure that any required device drivers are installed and are configured correctly.
NOTE: Installing a SSD into another bay may break the mirror if the mirror state is optimal.
5. Remove the SSD and install it in the other SSD slot.
6. If the problem is resolved, reinstall the SSD in the original slot.
If the SSD functions properly in the original slot, the SSD carrier could have intermittent problems. Replace the SSD carrier.
7. If the SSD is the boot drive, ensure that the SSD is configured and connected properly.
8. Partition and logically format the SSD.
9. If possible, restore the files to the SSD.
If the problem persists, see the Getting help section.
Related references
Getting help on page 128
Hard drive or SSD indicator patterns on page 12
Related tasks
Removing a hard drive or SSD on page 87
Installing a hard drive or SSD on page 89
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Troubleshooting your system