Users Guide

Next steps
If the problem persists, see the Getting help section.
Troubleshooting multiple Drive failure
Multiple physical disk errors in a single array typically indicate a failure in cabling or connection and could involve the loss of
data. You can recover the virtual disk after multiple physical disks become simultaneously inaccessible. Perform the following
steps to recover the virtual disk.
Prerequisites
Follow the safety precautions to prevent electrostatic discharge.
Steps
1. Turn Off the System.
2. Reseat the cable at both the ends.
3. Reseat the controller card.
4. Reseat the Drives and ensure that all the drives are present in the system.
5. Turn on the system and enter the CTRL+R utility. or and either import or clear the foreign configuration.
6. Press <"F"> at the prompt to import the foreign configuration.
7. press <"C"> to enter the BIOS configuration utility.
If the virtual disk is redundant and transitioned to degraded state before going Offline, a rebuild operation starts
automatically after the configuration is imported. If the virtual disk has gone directly to the Offline state due to a cable
pull or power loss situation, the virtual disk is imported in its Optimal state without a rebuild occurring. You can also use
the BIOS Configuration Utility or Dell OpenManage storage management application to perform a manual rebuild of multiple
physical disks.
8. If the problem is not resolved, refer to Troubleshooting Hard drives section in the Dell EMC PowerEdge Servers
Troubleshooting Guide.
Checking hard drive status in the PERC BIOS
Steps
1. Press Ctrl + R during the POST process to open PERC BIOS Configuration Utility.
Figure 13. PERC Configuration Utility VD Mgmt screen
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Troubleshooting hardware issues