Users Guide

When the tests are complete, results of the diagnostics tests are displayed on the screen. To resolve
the problems reported in the test results, search dell.com/support.
NOTE: To close the Hardware Diagnostics page, restart the system, and press <F10> during
POST to start Lifecycle Controller.
SupportAssist Collection
If you have to work with Dell technical support on an issue with a server but the security policies restrict
direct Internet connection, you can provide technical support with necessary data to facilitate successful
troubleshooting of the problem without having to install any software or download tools from Dell and
without having access to the Internet from the server operating system or Lifecycle Controller. You can
send the report from an alternate system and make sure that the data collected from your server is not
viewable by unauthorized individuals while sending it to technical support.
You can generate a health report of the server and using Lifecycle Controller, you can export the report
to a location on the management station (local) or to a shared network location such as Common
Internet File System (CIFS) or Network File Share (NFS). You can then share this report directly with
technical support.
NOTE: SupportAssist Collection feature is supported on the 12th generation PowerEdge servers with
iDRAC and Lifecycle Controller version 2.10.10.10 or later.
Lifecycle Controller allows you to collect data from the following options:
• Hardware
• Software controller logs
• OS and Software application data
NOTE: OS and Software application data is enabled only if this data is already collected and
cached using the OS collector tool on iDRAC. Lifecycle Controller displays this option along with
the time stamp of data collection. You can select this option to retrieve the cached data
available on the server. For more information on collecting OS and Software application data
using the OS collector tool in iDRAC, see the Integrated Dell Remote Access Controller (iDRAC)
User’s Guide at dell.com/esmmanuals.
SupportAssist Collection is exported in the standard ZIP format. The report contains information that is
similar to the information available in the DSET report such as:
• Hardware and inventory for all components
• System, Lifecycle Controller, and component attributes
• BIOS boot order information
• Installed and available component firmware versions
• vFlash SD card partition information
• Fresh Air and component statistics (for applicable servers)
• Operating system and application information
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