Users Guide

• Active Lifecycle Controller logs (archived entries are not included)

• Component hardware logs

• Trace logs

• Storage controller logs

After Lifecycle Controller exports the SupportAssist Collection file, you can delete information that you

do not want to share with technical support. Each time the data is collected, an event is recorded in the

Lifecycle Controller Log. The event includes information such as the interface used, the date and time of

export, and iDRAC user name.

Exporting the SupportAssist Collection

Before exporting a report, make sure that:

• Collect System Inventory On Reboot (CSIOR) is enabled.

• You have login and server control rights.

To export a SupportAssist Collection:

1. Start Lifecycle Controller. For more information, see Starting Lifecycle Controller.

2. In the left pane, click Hardware Diagnostics, and then click Export SupportAssist Collection.

3. On the Terms and Conditions page, read the conditions and select the I agree to allow Technical

Support to use tech support report data option.

4. Click Next.

Lifecycle Controller checks the availability of hardware, operating system and application data, and

RAID controller logs, and then displays the options listed in step 5. If the operating system and

application data, or RAID controller logs are unavailable, the relevant options are grayed out. The

duration to collect the selected data is displayed next to the options listed in step 5.

5. On the Select Report Data page, select the options for which you want to create a SupportAssist

Collection:

• Hardware — Collects data pertaining to the server and component inventory, firmware installed

on the server, configuration information, and hardware logs.

• RAID Controller Logs — Contains information about the storage logs.

• Operating System and Application Data — Contains information about the operating system and

application. The OS and application data may contain sensitive and personal information. You can

choose to exclude this data while collecting the information.

NOTE: OS and Software application data is enabled only if this data is already collected and

cached using the OS collector tool on iDRAC. Lifecycle Controller only retrieves the cached

data. For more information on collecting OS and Software application data using the OS

collector tool in iDRAC, see the Integrated Dell Remote Access Controller (iDRAC) User’s

Guide at dell.com/esmmanuals.

6. Click Next.

7. On the Select Export Settings page, type or select the required information and click Next.

For information about the fields on this page, see the Online Help by clicking Help in the upper-right

corner of the Lifecycle Controller application.

8. On the Summary page, verify your selections and click Finish.