Users Guide
Getting help
Topics:
• Contacting Dell EMC
• Download the drivers and firmware
• Locating Service Tag of your system
Contacting Dell EMC
Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you
can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Availability varies by country and
product, and some services may not be available in your area. To contact Dell EMC for sales, technical assistance, or customer service
issues:
Steps
1. Go to www.dell.com/support/home.
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a. Enter your system Service Tag in the Enter your Service Tag field.
b. Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a. Select your product category.
b. Select your product segment.
c. Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell EMC Global Technical Support:
a. Click Global Technical Support.
b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support
team.
Download the drivers and firmware
It is recommended that you download and install the latest BIOS, drivers, and systems management firmware on your system.
Prerequisites
Ensure that you clear the web browser cache before downloading the drivers and firmware.
Steps
1. Go to Dell.com/support/drivers.
2. In the Drivers & Downloads section, enter the Service Tag of your system in the Enter a Dell Service Tag, Dell EMC Product ID,
or Model field, and then click Submit.
NOTE:
If you do not have the Service Tag, click Detect PC to allow the system to automatically detect your Service
Tag.
3. Click Drivers & Downloads.
A list of applicable downloads is displayed.
4. Download the drivers or firmware to a USB drive, CD, or DVD.
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