Users Guide

Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message Description Steps
cable and reseat the power
cable to the drive. Repeat the
PSA diagnostics. If a
replacement working hard drive
is available, see if the working
hard drive is detected by the
system or try the suspect drive
in a working system.
2. If you have an HDD,
reconnect your hard disk
drive (HDD) to the system
board.
3. Update to the latest BIOS
version.
4. Repeat the PSA diagnostics.
5. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0151
Hard Drive - BIST --(s) The hard drive is showing an
incorrect status in the
diagnostic. Check for a firmware
update for your hard drive.
1. If you have a replacement
hard drive, install it.
2. Update to the latest BIOS
version.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0152
Optical Drive - BIST --(s) The CD or DVD Drive is showing
an incorrect status in the
diagnostic.
1. Update to the latest BIOS.
2. Remove and reinstall your
optical drive.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Technical Support
PSA NA
ePSA 2000-0153
Hard Drive - Removable Hard
Drive [d] - Incorrect status = [x]
[s]
Check the installation of the
removable drive, cables, and
connections.
1. If you have an HDD,
reconnect your hard disk
drive (HDD) to the system
board.
2. Update to the latest BIOS
version.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Technical Support
PSA NA
ePSA 2000-0154
Tape Drive - Tape Drive [s] -
S/N [d], incorrect status = [d]
[d]
Check installation of the tape
drive, cables and connections. If
the error persists, ensure that
the drive firmware is current.
1. Update to the latest BIOS.
2. Remove and reinstall your
tape drive.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Technical Support
PSA NA
ePSA 2000-0155
Hard Drive - Not Installed This is an error displayed when
HDD is not inserted in the
notebooks.
1. Update to the latest BIOS
version.
2. Remove and reinstall your
Hard drive.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Dell Technical Support
PSA 1000-0212
ePSA 2000-0212 (Not used with
UEFI BIOS)
System board - CMOS, Location
= (x), Expected = (x), Found =
(x)
An error occurred during the
tests that may involve the main
system board of the system.
1. Update to the latest BIOS
version.
2. Repeat the PSA diagnostics.
3. If failure continues, contact
Dell Technical Support.
22 Running diagnostics