Users Guide

Chapter 1: Introduction....................................................................................................................7
Audience..................................................................................................................................................................................7
Recommended tools..............................................................................................................................................................7
Documentation resources.....................................................................................................................................................7
Safety instructions.................................................................................................................................................................9
Chapter 2: Diagnostic indicators..................................................................................................... 10
Status LED indicators.......................................................................................................................................................... 10
System health and system ID indicator codes.................................................................................................................. 11
iDRAC Quick Sync 2 indicator codes..................................................................................................................................11
iDRAC Direct LED indicator codes.....................................................................................................................................12
NIC indicator codes..............................................................................................................................................................12
Power supply unit indicator codes..................................................................................................................................... 13
Non-redundant power supply unit indicator codes..........................................................................................................14
Hard drive indicator codes.................................................................................................................................................. 15
uSATA SSD indicator codes................................................................................................................................................16
Internal dual SD module indicator codes........................................................................................................................... 17
Chapter 3: Running diagnostics...................................................................................................... 18
Receiving automated support with SupportAssist ......................................................................................................... 18
PSA/ePSA Diagnostics....................................................................................................................................................... 18
Running the PSA Diagnostics....................................................................................................................................... 18
PSA and ePSA Diagnostics error codes...................................................................................................................... 18
Debugging mini crash dump files using by WinDbg in Windows operating system.................................................... 34
Chapter 4: Troubleshooting hardware issues................................................................................... 38
Troubleshooting system startup failure............................................................................................................................ 38
No bootable device found............................................................................................................................................ 38
Troubleshooting external connections..............................................................................................................................39
Troubleshooting the video subsystem..............................................................................................................................39
Troubleshooting a USB device...........................................................................................................................................39
Troubleshooting iDRAC Direct - USB XML configuration........................................................................................40
Troubleshooting iDRAC Direct - Laptop connection................................................................................................ 40
Troubleshooting a serial Input Output device..................................................................................................................40
Troubleshooting a NIC.........................................................................................................................................................41
NIC teaming on a PowerEdge Server..........................................................................................................................41
Troubleshooting a wet system........................................................................................................................................... 41
Troubleshooting a damaged system................................................................................................................................. 42
Troubleshooting the system battery.................................................................................................................................43
Troubleshooting cooling problems.....................................................................................................................................43
Troubleshooting cooling fans............................................................................................................................................. 44
Troubleshooting an internal USB key................................................................................................................................44
Troubleshooting a micro SD card...................................................................................................................................... 45
Troubleshooting expansion cards......................................................................................................................................45
Contents
Contents 3