Users Guide

CMC firmware:

http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=6W6P1

Chassis infrastructure firmware:

http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=CPMVM

SPERC firmware:

http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=THVJ9

SPERC driver:

http://www.dell.com/support/home/drivers/DriversDetails?productCode=poweredge-vrtx&driverId=120MK

Reconfiguring the RAID level and virtual disks

An online virtual disk can be reconfigured in ways that expand its capacity and/or changes its RAID level. For more information, go to

Changing the RAID level on PowerEdge server.

Lost shared storage access

Issue: Lost shared storage access.

Corrective action: Update the system’s driver and firmware to the latest version. Order of updates should be:

• CMC

• iDRAC/LCC

• BIOS

• PERC

• SPERC

• VRTX mainboard

• NIC driver

• NIC firmware

• Switch firmware

The following links contain the system drivers and firmware for VRTX:

VRTX chassis infrastructure firmware bundle: http://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CPMVM

VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers

Troubleshooting memory or battery errors on the PERC

controller on Dell PowerEdge servers

Interpreting LCD and Embedded Diagnostic event messages

Issue:

The server LCD presents a error message, or an error message is generated when running the Enhanced Pre-

Boot System Assessment (ePSA).

Solution: For information about the event and error messages generated by the system firmware and agents that monitor

system components, see the Error Code Lookup page at qrl.dell.com.

The Event Message Reference contains the error and event information generated by firmware and other agents

that monitor system components. These events might be logged and displayed on one of the system management

consoles, or both logged and displayed.

NOTE: To run the Embedded System Diagnostics (also known as Enhanced Pre-Boot System

Assessment):

1. As the system boots, press F11.

2. Use the up-and-down arrows keys to select System Utilities > Launch Dell Diagnostics.

82 Troubleshooting hardware issues