Users Guide

Troubleshooting

This section describes the tasks for troubleshooting and resolving issues using the OME–Modular user interface.

● Firmware update is failing

● Storage assignment is failing

● Management role of IOMs is downgraded

● IOM health is downgraded

● Drives on compute sled are not visible

● Storage sleds cannot be applied to IOMs

● Drives in OpenManage are not visible

● iDRAC drive information does not match OpenManage drive information

● The assignment mode of storage sled is unknown

Topics:

• Storage

• Unable to access OME-Modular using Chassis Direct

• Troubleshooting lead chassis failure

Storage

This section describes the issues that are related to storage sleds and steps to resolve the issues.

Firmware update is failing

1. Firmware update may fail if one or more subcomponents fail to flash during the firmware update process.

2. If an IOM is downgraded owing to a chassis mismatch or faulty subcomponent, the firmware activation fails.

Storage assignment is failing

A storage assignment fails if:

1. The IOMs are currently downgraded.

2. There is only one IOM present.

3. Only one hot-swappable Expander is present on a storage sled.

SAS IOM status is downgraded

Both SAS IOMs are degraded if a:

1. Peer SAS IOM is detected but cannot be communicated with.

2. Firmware Mismatch is detected.

3. Chassis Mismatch is detected.

SAS IOM health is downgraded

The SAS IOM health is downgraded if:

1. One or more subcomponents are faulty.

2. A non-SAS IOM is detected.

Troubleshooting 111