Users Guide

Getting help

You can get help with your Dell product by contacting Dell, or send feedback on product documentation.

Topics:

• Contacting Dell

• Locating your system Service Tag

• Related documentation

• Documentation feedback

Contacting Dell

Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can

find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies

depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical

assistance, or customer service issues:

1. Go to www.dell.com/support/home.

2. Select your country from the drop-down menu on the lower right corner of the page.

3. For customized support:

a. Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword

field.

b. Click Submit.

The support page that lists the various support categories is displayed.

4. For general support:

a. Select your product category.

b. Select your product segment.

c. Select your product.

The support page that lists the various support categories is displayed.

5. For contact details of Dell Global Technical Support:

a. Click Global Technical Support

b. The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support

team.

Locating your system Service Tag

Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag

are found on the front of a physical DR Series system by pulling out the information tag. The service tag can also be found on

the Support page in the GUI. This information is used to route support calls to the appropriate personnel for resolution.