Users Guide

To export a SupportAssist Collection:
1. Start Lifecycle Controller. For more information, see Starting Lifecycle Controller.
2. In the left pane, click Hardware Diagnostics, and then click Export SupportAssist Collection.
3. On the Terms and Conditions page, read the conditions and select the I agree to allow Technical Support to use tech
support report data option.
4. Click Next.
Lifecycle Controller checks the availability of hardware, operating system and application data, and RAID controller logs, and
then displays the options listed in step 5. If the operating system and application data, or RAID controller logs are unavailable,
the relevant options are grayed out. The duration to collect the selected data is displayed next to the options listed in step 5.
5. On the Select Report Data page, select the options for which you want to create a SupportAssist Collection:
● Hardware — Collects data pertaining to the server and component inventory, firmware installed on the server,
configuration information, and hardware logs.
● RAID Controller Logs — Collects information about the storage logs.
NOTE: RAID Controller logs will be exported only if the following steps are performed:
○ Power on the system.
○ Ensure POST is complete.
○ Warm reboot to enter LC.
●
Operating System and Application Data — Collects information about the operating system and application. The OS
and application data may contain sensitive and personal information. You can choose to exclude this data while collecting
the information.
NOTE: Operating System (OS) and Application Data option will also be enabled if iDRAC Service Module (iSM) is
installed and running in OS and OS Collector (OSC) is present in iDRAC. As OSC is factory installed, it will be present
in iDRAC unless it is removed by user via System Erase or LC Wipe. You can select this option to retrieve either
cached or live data. Live data collection from OS required iDRAC Service Module (iSM) to be installed and running in
the OS. For more information on collecting Operating System and Application Data using the OS collector tool in
iDRAC, see the iDRAC User's Guide available at https://www.dell.com/idracmanuals .
●
Debug Logs — Collects information about the iDRAC debug logs.
● Telemetry Reports — Collects the information / reports for the features through telemetry. You can set the
preferences for telemetry reports through iDRAC UI.
6. Click Next.
7. On the Select Export Settings page, type or select the required information and click Next.
For information about the fields on this page, see the Online Help by clicking Help in the upper-right corner of the Lifecycle
Controller application.
8. On the Summary page, verify your selections and click Finish.
Maintain
55