Administrator Guide

Dell EMC OpenManage Integration offers deep hardware monitoring and enhanced lifecycle management of the servers, nodes,
clusters, and hyperconverged infrastructure.
For more information, see the knowledge base article https://www.dell.com/support/kbdoc/en-uk/000177828/support-for-
dell-emc-openmanage-integration-with-microsoft-windows-admin-center and documentation https://www.dell.com/support/
home/product-support/product/OpenManage-Integration-Microsoft-Windows-Admin-Center/docs .
Dell EMC OpenManage Integration for VMware vCenter
The Dell EMC OpenManage Integration for VMware vCenter (OMIVV) allows you to monitor, provision, and manage PowerEdge
server hardware and firmware. You can perform these tasks through a dedicated Dell EMC menu that can be accessed directly
through the VMware vCenter console. OMIVV also allows granular control and reporting for the hardware environment using
the same role-based access control model as vCenter. The OpenManage Management Pack for vRealize Operations Manager
is available with OMIVV v4.0 onwards. This helps in checking hardware health and alerting into vRealize operations, which also
includes dashboard and reporting on the server environment.
NOTE: The Dell EMC Repository Manager integrates with Dell EMC OpenManage Integration for VMware vCenter. The Dell
EMC Repository Manager provides advanced functionality, simplifies the discovery, and deployment of new updates.
You can manage and monitor Dell EMC hardware within the virtualized environment.
● Alerting and monitoring environment for servers and chassis
● Monitoring and reporting for servers and chassis
● Updating firmware on servers, including with vSAN clusters and vSphere Lifecycle Manager
● Deploying enhanced options
For more information, see https://www.dell.com/support/article/sln311238.
OpenManage Integration with ServiceNow
Dell EMC OpenManage Integration with ServiceNow helps enterprise organizations in improving their operations efficiency. It
bridges the gap between their service and operations management processes. It is a native application within the ServiceNow
platform that provides interface between OpenManage Enterprise infrastructure management capabilities and ServiceNow
service and operations management capabilities. The integration provides automation capabilities to transfer data between these
two platforms, helping operations and service management teams in faster detection, diagnosis and resolution of issues that
impacts the business services and the IT infrastructure health. Also, OpenManage Integration with ServiceNow also integrates
with SupportAssist Enterprise for viewing and tracking the support cases that are raised with Dell Support right from within
the ServiceNow platform. With this integration, operation and service management teams can keep themselves abreast of the
technical support tickets that have been raised with Dell support and track their progress from incident to resolution.
With this integration, you can:
● Synchronize PoweEdge server information between OpenManage Enterprise and ServiceNow Configuration Management
Database (CMDB).
● Monitors alerts for servers
● Create incidents automatically for a critical and warning alerts for servers.
● View and monitor the support tickets that are raised with Dell Support.
For more information, see https://www.dell.com/support/article/sln310720
BMC Software
Dell EMC, along with BMC Software, servers, storage and network management functionality with the BMC Software's process
and datacenter automation products. Dell and BMC Software’s partnership helps to ensure that Dell EMC and BMC Software-
based IT infrastructure and services provide the highest level of datacenter and business services manageability. The integration
between Dell EMC and BMC Software products is highlighted by Dell EMC's own IT organization; BMC Software helps Dell EMC
IT automate key processes and accelerate responsiveness by deploying multiple BMC Software solutions.
For more information, see The combined power of BMC and Dell available at i.dell.com/sites/doccontent/shared-content/data-
sheets/en/Documents/The_Combined_Power_of_BMC_and_Dell.pdf
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Systems Management Product Overview