Dell™ PowerEdge™ R610 Systems Hardware Owner’s Manual
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2009 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 11 . . . . . . 11 . . . . . . . . . . 12 LCD Panel Features . . . . . . . . . . . . . . . . . . . 14 Home Screen . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . . . . . . . . . . . . . 16 . . . . . . . . . . . . . . . . . . . . . 16 Front-Panel Features and Indicators Setup Menu . View Menu Hard-Drive Indicator Patterns for RAID . . . . . . . . . 17 . . . . . . . .
2 Using the System Setup Program and UEFI Boot Manager . . . . . . . . . . . . . . . Choosing the System Boot Mode . . 57 . . . . . . . . . . . . 57 Entering the System Setup Program . . . . . . . . . . . 58 Responding to Error Messages . . . . . . . . . . . 58 Using the System Setup Program Navigation Keys . . . . . . . . . . System Setup Options . . . . . . . . . 58 . . . . . . . . . . . . . . . . . . 59 Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Entering the iDRAC Configuration Utility . 3 . . . . . 76 . . . . . . . . 77 . . . . . . . . . . . . . . . . . . 77 . . . . . . . . . . . . . . . . . . . . 77 Installing System Components Recommended Tools . Inside the System Removing and Replacing the Optional Front Bezel . . . 78 . . . . . . . . . . . . . . . . . . . . . 79 Removing the Information Tag . . . . . . . . . . . 79 Replacing the Information Tag . . . . . . . . . . . 80 . . . . . . . . . . . . 80 . . . . . . . . . . . .
Installing an Expansion Card . . . . . . . . . . . . Removing an Expansion Card . . . . . . . . . . . . 92 . . . . . . . . . . . . . . . . . 92 Removing an Expansion-Card Riser . . . . . . . . 92 Replacing an Expansion-Card Riser . . . . . . . . 95 . . . . . . . . . . . . . . . . . . . 95 Expansion-Card Risers . Internal SD Module Installing the Internal SD Module. . . . . . . . . . 95 . . . . . . 97 . . . . . . . . . . . . . . . . . 97 Installing an Internal SD Flash Card . . . . .
. . . . . . . . . . 108 . . . . . . . . . . . . . . . . . . . . . . 108 Removing an Optical Drive . . . . . . . . . . . . . 109 Installing an Optical Drive . . . . . . . . . . . . . 110 . . . . . . . . . . . 111 Replacing the Plastic Fan Guide Optical Drive . Integrated Storage Controller Card Removing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 111 Installing the Integrated Storage Controller Card . . . . . . . . . . . . . . . . . . . 112 . . . . . . . .
SAS Backplane. . . . . . . . . . . . . . . . . . . . . 132 . . . . . . . . . . 132 . . . . . . . . . . . 135 . . . . . . . . . . . . . . . . . . . . . 135 Removing the System Board . . . . . . . . . . . 135 Installing the System Board . . . . . . . . . . . . 138 Removing the SAS Backplane Installing a SAS Backplane . System Board . 4 Troubleshooting Your System Safety First—For You and Your System . . . . . . . . 141 . . . . . . . . 141 Troubleshooting System Startup Failure . . . . .
Troubleshooting an Internal USB Key . . . . . . . . . . 151 . . . . . . . . . . . 151 . . . . . . . . . . . . . . 152 Troubleshooting an Optical Drive . Troubleshooting Hard Drives Troubleshooting a SAS Controller . . . . . . . . . . . . 153 . . . . . . . . 154 . . . . . . . . . . . 155 . . . . . . . . . . . . 157 Troubleshooting an External Tape Drive Troubleshooting Expansion Cards . Troubleshooting the Processors . 5 Running the System Diagnostics . 159 . . . . . . . . . . . . . .
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . Contacting Dell . . . . . . . . . . . . . . . . . . . . . 167 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description Enters the System Setup program. See "Using the System Setup Program and UEFI Boot Manager." Enters System Services, which opens the Unified Server Configurator from which you can access utilities such as system diagnostics. See the Unified Server Configurator user documentation for more information.
Front-Panel Features and Indicators Figure 1-1. 1 2 Front Panel Indicators and Features 3 4 5 10 Item Indicator, Button, or Connector 1 Power-on indicator, power button 7 6 9 Icon 8 Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. When the system bezel is installed, the power button is not accessible.
Item Indicator, Button, or Connector 2 NMI button Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 USB connectors (2) Connects USB devices to the system. The ports are USB 2.0-complaint. 4 Video connector Connects a monitor to the system.
Item Indicator, Button, or Connector Icon Description 8 Hard drives (6) Up to six 2.5-inch hard drives 9 Optical drive (optional) One optional slim-line SATA DVD drive or DVD+RW drive. NOTE: DVD devices are data only. 10 System identification panel A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and iDRAC6 Enterprise card MAC address. Space is provided for an additional label.
Figure 1-2. LCD Panel Features 1 2 3 Item Buttons Description 1 Left Moves the cursor back in one-step increments. 2 Select Selects the menu item highlighted by the cursor. 3 Right Moves the cursor forward in one-step increments. 4 During message scrolling: • Press once to increase scrolling speed. • Press again to stop. • Press again to return to default scrolling. • Press again to repeat the cycle. 4 System ID Turns the system ID mode on and off.
Setup Menu Option Description DRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two separate DNS entries are available. Set error Select SEL to display LCD error messages in a format that matches the IPMI description in the SEL log. This can be useful when trying to match an LCD message with an SEL entry.
Option Description Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format can be configured in the "Set home" submenu of the Setup menu (see "Setup Menu"). Hard-Drive Indicator Patterns for RAID Figure 1-3.
Drive-Status Indicator Pattern (RAID Only) Description Blinks green two times per second Identify drive/preparing for removal Off Drive ready for insertion or removal NOTE: The drive status indicator remains off until all hard drives are initialized after system power is applied. Drives are not ready for insertion or removal during this time.
Back-Panel Features and Indicators Figure 1-4 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-4. Back-Panel Features and Indicators 1 2 3 4 5 6 Icon 7 8 9 10 11 12 13 Item Indicator, Button, or Connector Description 1 iDRAC6 Enterprise port (optional) Dedicated management port for the optional iDRAC6 Enterprise card. 2 VFlash media slot (optional) Connects an external SD memory card for the optional iDRAC6 Enterprise card.
Item Indicator, Button, or Connector 11 system identification button Turns the system ID modes on and off. 12 power supply 1 (PS1) 717-W or 502-W power supply 13 power supply 2 (PS2) 717-W or 502-W power supply About Your System Icon Description The identification buttons on the front and back panels can be used to locate a particular system within a rack.
Power Indicator Codes An LED indicator on the power button indicates when power is supplied to the system and the system is operational. The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit — AC power is not connected. • Green — In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational.
Figure 1-5. Power Supply Status Indicator 1 1 power supply status NIC Indicator Codes Figure 1-6.
Indicator Description Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. Activity indicator is green blinking Network data is being sent or received. LCD Status Messages The following LCD messages refer to events recorded in the System Event Log (SEL). (The messages are shown here in "simple" text format.
To resolve the problem and remove the LCD message, refer to the corrective actions in the following table. NOTE: The following LCD status messages are displayed in the Simple format. See “Setup Menu“to select the format in which the messages are displayed. Table 1-1. LCD Status Messages Code Text Cause Corrective Actions E1000 Failsafe voltage error. Contact support. Check the system event log Remove AC power to the for critical failure events. system for 10 seconds or clear the SEL.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E1216 3.3V Regulator failure. Reseat PCIe cards. 3.3V voltage regulator has failed. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards." E1229 CPU # VCORE Regulator failure. Reseat CPU. Specified processor VCORE voltage regulator has failed. Reseat the processor(s). See "Troubleshooting the Processors." E122A CPU # VTT Regulator failure. Reseat CPU.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions E1311 Fan module ## RPM exceeding range. Check fan. RPM of specified fan in See "Troubleshooting specified module is outside System Cooling of intended operating Problems." range. E1313 Fan redundancy lost. Check fans. The system is no longer fan Check LCD for additional redundant. Another fan scrolling messages. See failure would put the "Troubleshooting a Fan." system at risk of overheating.
Table 1-1. Code LCD Status Messages (continued) Text E141F CPU # protocol error. Power cycle AC. Cause Corrective Actions The system BIOS has reported a processor protocol error. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E1420 CPU Bus The system BIOS has parity error. reported a microprocessor Power cycle bus parity error. AC. Remove AC power to the system for 10 seconds or clear the SEL.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions E161C Power Supply # (### W) lost AC power. Check PSU cables. Specified power supply is Check the AC power attached to the system, but source for the specified it has lost its AC input. power supply. If the problem persists, see "Troubleshooting Power Supplies." E1620 Power Supply # (### W) AC power error. Check PSU cables. Specified power supply's AC input is outside of the allowable range.
Table 1-1. Code LCD Status Messages (continued) Text E1710 I/O channel check error. Review & clear SEL. Cause Corrective Actions The system BIOS has reported an I/O channel check. Check the SEL for details of the error message. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E1711 PCI parity error on Bus ## Device ## Function ## PCI parity error on Slot #. Review & clear SEL.
Table 1-1. LCD Status Messages (continued) Code Text Cause E1714 Unknown The system BIOS has error. Review determined there has been & clear SEL. an error in the system, but is unable to determine its origin. Corrective Actions Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E1715 Fatal I/O The system BIOS has Check the SEL for details error. Review determined there has been of the error message and & clear SEL. an error in the system.
Table 1-1. Code LCD Status Messages (continued) Text E171F PCIe fatal error on Bus ## Device ## Function ## PCIe fatal error on Slot #. Review & clear SEL. Cause Corrective Actions The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion cards. If the problem persists, see "Troubleshooting Expansion Cards.
Table 1-1. LCD Status Messages (continued) Code Text E1A15 SAS cable B failure. Check connection. Cause Corrective Actions SAS cable B is missing or bad. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help." E1A1D Control panel USB cable to the control USB cable not panel is missing or bad. detected. Check cable. Reseat the cable. If the problem persists, replace cable. If the problem persists, see "Getting Help." E2010 Memory not detected.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E2015 DMA Controller failure. Power cycle AC. DMA controller failure. Remove AC power to the system for 10 seconds and restart the system. E2016 Interrupt Controller failure. Power cycle AC. Interrupt controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." If the problem persists, see "Getting Help." E2017 Timer refresh Timer refresh failure.
Table 1-1. LCD Status Messages (continued) Code Text E201B Keyboard Controller error. Power cycle AC. Cause Corrective Actions Keyboard controller failure. Remove AC power to the system for 10 seconds and restart the system. If the problem persists, see "Getting Help." E201C SMI System management initializatio interrupt (SMI) n failure. initialization failure. Power cycle AC. Remove AC power to the system for 10 seconds and restart the system. E201D Shutdown test BIOS shutdown test failure. failure.
Table 1-1. Code LCD Status Messages (continued) Text Cause Corrective Actions E2110 Multibit The DIMM in slot "##" Error on DIMM has had a multi-bit error ##. Reseat (MBE). DIMM. See "Troubleshooting System Memory." E2111 SBE log disabled on DIMM ##. Reseat DIMM. The system BIOS has disabled memory single-bit error (SBE) logging and will not log anymore SBEs until the system is rebooted. "##" represents the DIMM implicated by the BIOS.
Table 1-1. LCD Status Messages (continued) Code Text Cause Corrective Actions W1228 RAID Controller battery capacity < 24hr. Warns predictively that the Allow RAID battery to RAID battery has less than charge to greater than 24 24 hours of charge left. hours of sustained charge. W1627 Power required > PSU wattage. Check PSU and config. The system configuration requires more power than what the power supply can provide.
System Messages System messages appear on the screen to notify you of a possible problem with the system. NOTE: If you receive a system message not listed in the table, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action. Table 1-2. System Messages Message Causes Corrective Actions 128-bit Advanced ECC mode disabled.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! iDRAC6 not The iDRAC6 is not Wait for the system to responding. responding to BIOS reboot. Rebooting. communication either because it is not functioning properly or has not completed initialization. The system will reboot. Alert! iDRAC6 not responding. Power required may exceed PSU wattage. The iDRAC6 is not responding.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Alert! Power required exceeds PSU wattage. Check PSU and system configuration. The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. If any system components were just upgraded, return the system to the previous configuration. If the system boots without this warning, then the replaced component(s) are not supported with this power supply.
Table 1-2. System Messages (continued) Message Causes Corrective Actions BIOS Update Attempt Failed! Remote BIOS update attempt failed. Retry the BIOS update. If the problem persists, see "Getting Help." Caution! NVRAM_CLR jumper is installed on system board NVRAM_CLR jumper is Move the NVRAM_CLR installed in the clear setting. jumper to the default CMOS has been cleared. position (pins 3 and 5). See "System Board Connectors" for jumper location.
Table 1-2. System Messages (continued) Message Causes Corrective Actions CPUs with different cache sizes detected. Mismatched processors are installed. Ensure that all processors have the same cache size, number of cores and logical processors, and power ratings, and that they are properly installed. See "Processors.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Embedded NICx and NICy: OS NIC=DISABLED, Management Shared NIC= DISABLED The OS NIC interface is disabled in BIOS. The Management Shared NIC interface is disabled in management tools. Check the system management software or the System Setup program for NIC settings. If a problem is indicated, see "Troubleshooting a NIC.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Invalid PCIe card found in the Internal_Storage slot! The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot. Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot. See "Integrated Storage Controller Card." Keyboard controller failure Faulty keyboard controller; faulty system board See "Getting Help.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Memory address line failure at address, read value expecting value Faulty or improperly installed See "Troubleshooting System memory modules. Memory." Memory double word logic failure at address, read value expecting value Faulty or improperly installed See "Troubleshooting System memory modules. Memory." Memory Initialization Warning: Memory size may be reduced Invalid memory configuration.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Mirror mode disabled. For mirror mode, DIMMs must be installed in pairs. Pairs must be matched in size and geometry. The memory configuration does not match the setting in BIOS. The BIOS setting has been disabled. Reconfigure the memory modules for Memory Mirroring mode. See "System Memory.
Table 1-2. System Messages (continued) Message Causes Corrective Actions PCI BIOS failed to install PCIe device BIOS (Option ROM) checksum failure detected during shadowing. Reseat the expansion card(s). Ensure that all appropriate cables are securely connected to the expansion card(s). If the problem persists, see "Troubleshooting Expansion Cards." Cables to expansion card(s) loose; faulty or improperly installed expansion card(s).
Table 1-2. System Messages (continued) Message Causes Corrective Actions Read fault Faulty USB device, USB medium, optical drive assembly, hard drive, or harddrive subsystem. Replace the USB medium or device. Ensure that the USB, backplane, or SATA cables are properly connected. See "Troubleshooting a USB Device" or "Troubleshooting Hard Drives" for the appropriate drive(s) installed in your system.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Shutdown failure General system error. Run the online diagnostic tests. See "Running the System Diagnostics." The amount of Memory has been added or system memory has removed or a memory changed module may be faulty. If memory has been added or removed, this message is informative and can be ignored.
Table 1-2. System Messages (continued) Message Causes Corrective Actions The following DIMMs should match in Invalid memory configuration. The specified DIMMs do not match in size, number of ranks, or number of data lanes. Ensure that the memory modules are installed in a valid configuration. See "System Memory." geometry: x,x,... The following DIMMs should match in rank count: x,x,... The following DIMMs should match in size: x,x,... The following DIMMs should match in size and geometry: x,x,...
Table 1-2. System Messages (continued) Message Causes Timer chip Faulty system board. counter 2 failed Corrective Actions See "Getting Help." TPM configuration operation honored. System will now reset. A TPM configuration Information only. command has been entered. The system will reboot and execute the command. TPM configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system. This message displays during Enter I or M to proceed.
Table 1-2. System Messages (continued) Message Causes Corrective Actions The iDRAC6 Enterprise card Restore the flash memory flash memory may be using the latest version on corrupted. support.dell.com. See the iDRAC6 user’s guide for instructions on performing a field replacement of the flash memory. Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard/mouse controller chip.
Table 1-2. System Messages (continued) Message Causes Warning: A fatal A fatal system error occurred error has caused and caused the system to system reset! reboot. Please check the system event log! Warning! Control panel is not installed The system configuration of processor(s), memory modules, and expansion cards may not be supported by the power supplies. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot.
Table 1-2. System Messages (continued) Message Causes Corrective Actions Warning! PSU mismatch. PSU redundancy lost. Check PSU. A High Output power supply and an Energy Smart power supply are installed in the system at the same time. Install two High Output or two Energy Smart power supplies in the system. You can also run the system on one power supply until you can obtain two power supplies of the same type. See "Troubleshooting Power Supplies." Warning! Unsupported memory configuration detected.
Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
Other Information You May Need WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be included within this document or as a separate document. • The rack documentation included with your rack solution describes how to install your system into a rack. • The Getting Started Guide provides an overview of system features, setting up your system, and technical specifications.
About Your System
Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options.
Entering the System Setup Program 1 Turn on or restart your system. 2 Press after you see the following message: = System Setup NOTE: The system will not respond until the USB keyboard is active. If your operating system begins to load before you press , allow the system to finish booting, and then restart your system and try again. Responding to Error Messages If an error message appears while the system is booting, make a note of the message.
System Setup Options Main Screen Figure 2-1. Main System Setup Program Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time Sets the time on the system's internal clock. System Date Sets the date on the system's internal calendar. Memory Settings Displays information related to installed memory.
Option Description PCI IRQ Assignment Displays a screen to change the IRQ assigned to each of the integrated devices on the PCI bus, and any installed expansion card that requires an IRQ. Serial Communication (Off default) See "Serial Communication Screen." Embedded Server See "Embedded Server Management Screen." Management Power Management See "Power Management Screen." System Security Displays a screen to configure the system password and setup password features.
Memory Settings Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing (Enabled default) Specifies whether system memory tests are run at system boot. Options are Enabled and Disabled.
Option Description Virtualization Technology (Disabled default) NOTE: Disable this feature if your system will not be running virtualization software. Enabled permits virtualization software to use the virtualization technology incorporated in the processor. Execute Disable (Enabled default) Enables or disables Execute Disable Memory Protection Technology. Number of Cores per Processor (All default) If set to All, the maximum number of cores in each processor is enabled.
Boot Settings Screen Option Description CAUTION: Switching the boot mode could prevent the system from booting if the operating system was not installed in the same boot mode. Boot Mode (BIOS default) If the system operating system supports Unified Extensible Firmware Interface, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems.
Integrated Devices Screen Option Description Integrated SAS/RAID Controller (Enabled default) Enables or disables the integrated storage controller. User Accessible USB Ports Enables or disables the user-accessible USB ports. (All Ports On default) Options are All Ports On, Only Back Ports On, and All Ports Off. Internal USB Port (On default) Enables or disables the internal USB port. Internal SD Card Port Enables or disables the internal SD card port.
Option Description Embedded Video Controller (Enabled default) Enables or disables BIOS support for the integrated video controller. NOTE: Integrated video can only be disabled if a video expansion card is installed. If set to Disabled, virtual KVM and other remote access features will not function.
Option Description Failsafe Baud Rate (115200 default) Displays the failsafe baud rate used for console redirection. BIOS attempts to determine the baud rate automatically. This failsafe baud rate is used only if the attempt fails. This rate should not be adjusted. Remote Terminal Type (VT100/VT220 default) Sets the remote console terminal type, either VT100/VT220 or ANSI. Redirection After Boot (Enabled default) Enables or disables BIOS console redirection when the operating system is loaded.
Option Description CPU Power and Performance Management Options are OS Control, Active Power Controller, Custom, or Maximum Performance. For all but the Custom setting, the BIOS pre-configures the power settings on this screen as follows: OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance. In this setting, all processor performance information is passed from the system BIOS to the operating system for control.
System Security Screen Option Description System Password Displays the current status of the password security feature and allows a new system password assignment and verification. NOTE: See "Using the System Password" for more information. Setup Password Restricts access to the System Setup program by using a setup password. NOTE: See "Using the System Password" for more information.
Option Description CAUTION: Clearing the TPM will lose all encryption keys in the TPM. This option prevents booting to the operating system and results in data loss if the encryption keys cannot be restored. Back up the TPM keys prior to enabling this option. TPM Clear (No default) When set to Yes, all TPM contents are cleared. NOTE: This field is read-only when TPM Security is set to Off. Power Button (Enabled default) If Enabled, the power button can turn the system's power off and on.
Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft® Windows Server® 2008 x64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.
UEFI Boot Manager Screen Option Description Continue The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system will continue with the next item in the boot order until the boot is successful or no more boot options are found. Displays the list of available boot options (marked with asterisks). Select the boot option you wish to use and press .
System Utilities Screen Option Description System Setup Accesses the System Setup program without rebooting. System Services Restarts the system and accesses the Unified Server Configurator, which enables you to run utilities such as system diagnostics. BIOS Boot Manager Accesses the BIOS-level boot options list without rebooting.
When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press . 3 Type your new system password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive.
When Password Status is Locked, you must type the password and press when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an error message that the system has halted and must be shut down manually using the power button.
NOTE: The setup password can be the same as the system password. If the two passwords are different, the setup password can be used as an alternate system password. The system password cannot be used in place of the setup password. You can use up to 32 characters in your password. As you type, placeholders appear in the field. The password assignment is not case-sensitive. To erase a character, press or the left-arrow key. When you verify the password, the Setup Password changes to Enabled.
iDRAC Configuration Utility The iDRAC Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the iDRAC6 and for the managed server. The iDRAC Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network (LAN) through the dedicated iDRAC6 Enterprise card port or the embedded NICs. • Enable or disable IPMI over LAN. • Enable a LAN Platform Event Trap (PET) destination.
Installing System Components Recommended Tools • Key to the system keylock • #1 and #2 Phillips screwdrivers • #8, #15 and #10 Torx screwdrivers • Wrist grounding strap Inside the System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-1. Inside the System 1 2 3 12 11 10 9 4 5 6 7 8 1 power supply bays (2) 2 expansion-card riser (2) 3 iDRAC6 Enterprise card 4 integrated storage controller card 5 memory modules (12) 6 heat sink/processor (2) 7 SAS backplane 8 hard drives (6) 9 optical drive 10 RAID battery (PERC only) 11 Internal SD Module 12 fans (5 or 6) Removing and Replacing the Optional Front Bezel 1 Unlock the keylock at the left end of the bezel.
Figure 3-2. Removing and Replacing the Optional Front Bezel 3 2 1 4 1 release latch 2 keylock 3 bezel 4 hinge tab To replace the optional bezel, hook the right end of the bezel onto the chassis, then fit the free end of the bezel onto the system. Secure the bezel with the keylock. See Figure 3-2. Information Tag The information tag is a slide-out label panel for system information including the Express Service tag, Embedded NIC1 MAC address, and iDRAC6 Enterprise card MAC address.
4 Pull the tag to the left until it disengages from the slot in the chassis to release the right portion of the tag. 5 Remove the tag. Replacing the Information Tag 1 Remove the front bezel. See "Removing and Replacing the Optional Front Bezel." 2 Locate the information tag slot on the front of the system chassis. See Figure 1-1 in "About Your System" for the location of the information tag slot. 3 Holding the information tag horizontally, slide it into the information tag slot until it locks into place.
Figure 3-3. Removing and Replacing the System Cover 1 2 1 latch 2 latch release lock Closing the System 1 Lift up the latch on the cover. 2 Place the cover onto the chassis and offset it slightly towards the back of the system, so that the two hooks on the back edge of the cover fit over the corresponding tabs on the back edge of the chassis. See Figure 3-3. 3 Slide the cover towards the front of the chassis and close the latch.
Hard Drives Your system supports up to six 2.5-inch SAS, SATA, or SSD hard drives. See Figure 3-1. • Mixed hard-drive configurations of SAS and SATA drives are allowed. In this configuration, two SAS drives must be installed in hard-drive slots 0 and 1 only. The remaining slots can have SATA drives installed. • SSD hard-drive configurations require an integrated PERC storage controller, and all drives must be SSD drives.
Figure 3-4. Removing or Installing a Hard-Drive Blank 1 2 1 hard-drive blank 2 latch Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive CAUTION: Ensure that your operating system supports hot-swap drive installation. See the documentation supplied with the operating system. 1 Remove the front bezel. See "Removing the Front Bezel.
CAUTION: To maintain proper system cooling, all empty hard-drive bays must have drive blanks installed. Installing a Hot-Swap Hard Drive CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard-drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: Ensure that your operating system supports hot-swap drive installation.
b Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier. See Figure 3-6. Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back. See Figure 3-6.
Figure 3-6.
Power Supplies Your system supports the following power supply modules: • 717-W High Output power supply • 502-W Energy Smart power supply (the default power supply option for this system) NOTE: The system does not support a mixed installation of High Output and Energy Smart power supplies. If only one power supply is installed, it must be installed in the PS1 power supply bay.
Figure 3-7. Removing and Replacing a Power Supply 1 2 3 1 power supply 3 release latch 2 Velcro strap Installing a Power Supply 1 On a system with redundant power supplies, verify that both power supplies are the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label. 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place. See Figure 3-7.
Removing the Power Supply Blank If you are installing a second power supply, remove the power supply blank in bay PS2 by pulling outward on the blank. CAUTION: To ensure proper system cooling, the power supply blank must be installed in power supply bay PS2 in a non-redundant configuration. Remove the power supply blank only if you are installing a second power supply. Installing the Power Supply Blank NOTE: Install the power supply blank only in power supply bay PS2.
Table 3-1. Expansion-Card Installation Order Card Priority Card Type Max 25-W Slot Priority Allowed Card? 1 PERC 5/E controller 1, 2 1 Y 2 PERC 6/E controller 1, 2 1 Y 3 10 Gb NIC 2, 1 1 Y 4 All other Dell storage cards 1, 2 1 Y 5 All other NICs 2, 1 2 N* 6 Non-Dell storage cards 1, 2 2 N* * Refer to the expansion card’s documentation to determine if the maximum power exceeds 15W. Any cards that exceed 15W will be affected by the restriction of one 25W card.
c Close the expansion-card latch. See Figure 3-8. Figure 3-8. Installing or Removing an Expansion Card 1 2 3 1 expansion-card latch 3 expansion-card riser 2 expansion card 6 Connect any cables to the expansion card. 7 Close the system. See "Closing the System.
Removing an Expansion Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 If an expansion card is installed in the expansion slot, remove the card now. See "Removing an Expansion Card." 4 If you are removing the riser 1, remove the integrated storage controller card. See "Removing the Integrated Storage Controller Card.
Figure 3-9.
1 expansion-card riser 2 2 retention latch 3 expansion card slot 2 4 riser guide posts (2 per riser) 5 expansion-card riser socket 6 expansion card slot 1 7 expansion-card riser socket 8 integrated storage controller slot (on opposite side of riser) 9 expansion-card riser 1 Replacing an Expansion-Card Riser 1 To install an expansion-card riser, align the board with the riser guide posts on the system board. See Figure 3-9.
3 Position the internal SD module tray so the tabs on the underside of the tray fit into the corresponding hooks on the chassis (item 3 in Figure 3-10), then lower the opposite edge of the card into place. See Figure 3-10. Figure 3-10.
Removing the Internal SD Module Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5 Press the card into the card slot to lock it into place. 6 Close the system. See "Closing the System." 7 Reconnect the system to power and restart the system. Removing an Internal SD Flash Card CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: To avoid interference with other components, the maximum allowable dimensions of the USB key are 24 mm (.94 in) wide x 79 mm (3.11 in) long x 8.6 mm (.33 in) high. 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Locate the USB connector on the control panel board. See Figure 3-11. 4 Insert the USB memory key into the USB connector. 5 Close the system. See "Closing the System.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System." 3 Remove the fan bracket. See "Removing the Fan Assembly." 4 Remove the USB cable from the connector on the control panel. 5 Remove the USB cable from the cable routing guides on the inside of the chassis. If necessary remove any other cables from the cable routing guides. 6 Remove the USB cable from the connector on the system board.
Installing a VFlash Media Card 1 Locate the VFlash media slot at the back corner of the system. See "BackPanel Features and Indicators" for the location of the media slot. 2 With the label side facing up, insert the contact-pin end of the SD card into the card slot on the module. NOTE: The slot is keyed to ensure correct insertion of the card. 3 Press inward on the card to lock it into the slot.
When the front of the card is fully seated, the plastic standoffs snap over the edge of the card. Figure 3-12. Installing or Removing an iDRAC6 Enterprise Card 1 2 4 3 1 iDRAC6 Enterprise card 2 SD VFlash card 3 retention standoff posts (2) 4 socket 6 Reinstall the left expansion card, if applicable. See "Installing an Expansion Card." 7 Close the system. See "Closing the System." 8 Reconnect the system and peripherals to their power sources, and turn them on.
3 Open the system. See "Opening the System." 4 Remove the VFlash media from the iDRAC6 Enterprise Card. See"Removing a VFlash Media Card." 5 If installed, remove the expansion card from expansion-card riser 2. See "Removing an Expansion Card." 6 Remove the iDRAC6 Enterprise card: a Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs.
3 Locate the ISCSI_KEY connector on the system board. See Figure 6-1. 4 Insert the NIC hardware key into the connector. See Figure 3-13. Figure 3-13. Installing a NIC Hardware Key 1 2 1 NIC hardware key 2 connector 5 Close the system. See "Closing the System." 6 Reconnect the system to power and restart the system. Cooling Fans Your system contains five or six dual-rotor cooling fans housed in a fan assembly.
NOTE: IF FAN6 is installed in a single-processor configuration, the fan will still be operational. Removing a Cooling Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Replacing a Cooling Fan 1 Ensure that the fan is oriented correctly. Orient the fan module so that the side with the power cable faces towards the back of the system. 2 Slide the fan module into the fan assembly until the fan is fully seated. See Figure 3-14. 3 Connect the fan’s power cable to the power connector on the system board. 4 Close the system. See "Closing the System." Removing the Fan Assembly CAUTION: Many repairs may only be done by a certified service technician.
Figure 3-15.
3 Close the system. See "Closing the System." Removing the Plastic Fan Guide 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System." 3 If necessary, remove the fan bracket. See "Removing the Fan Assembly" and place the fan assembly on a flat surface. 4 Remove the fan guide by toggling the two small pegs on the plastic guide out of the two holes in the fan assembly.
NOTE: DVD devices are data only. Removing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Remove the bezel.
Figure 3-16. Removing the Optical Drive 2 1 3 1 optical drive 3 release latch 2 drive cable Installing an Optical Drive CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
8 If not already done, connect the power cable to DVD_PWR and the interface cable to SATA_A on the system board. See Figure 6-1. 9 Replace the front bezel, if applicable. See "Removing and Replacing the Optional Front Bezel." 10 Reconnect the system and peripherals to their electrical outlets.
a Grasp the expansion card by its edges, bend outward on both cardedge guides, and carefully remove the card from the expansion-card connector. b With the blue card-edge guides still bent outwards, lift the side of the controller that is adjacent to the blue guide, and then remove the controller towards the front of the chassis. Installing the Integrated Storage Controller Card CAUTION: Many repairs may only be done by a certified service technician.
c Unlatch the fan assembly and lift it far enough out of the chassis to route the SAS cable along the inside of the chassis, underneath the plastic retention clip. Replace the fan assembly and close the latches. See Figure 3-14, "Removing a Cooling Fan," and "Replacing a Cooling Fan." d Attach the connector labeled "SAS A" to connector SAS A on the backplane, and attach the connector labeled "SAS B" to connector SAS B on the backplane. See Figure 3-17. Figure 3-17.
6 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. RAID Battery The information in this section applies only to systems with the optional battery-cached PERC controller card. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3 Disconnect the battery cable from the PERC controller. See Figure 3-17 for the battery connection location. NOTE: Pay attention to the routing of the cable in the chassis for reinstallation. 4 Remove the battery cable from the cable clip on the system board nearest PSU #2. 5 Follow the cable along the inside wall of the chassis. 6 Remove the fan bracket. See "Removing the Fan Assembly" on page 106. 7 Remove the fan cable from the plastic cable routing guide.
System Memory Your system supports DDR3 registered DIMMs (RDIMMs) or unbuffered ECC DIMMs (UDIMMs). Single and dual-rank DIMMs can be 1067- or 1333-MHz, and quad-rank DIMMs can be 1067-MHz. The system contains 12 memory sockets split into two sets of six sockets, one set per each processor. Each six-socket set is organized into three channels of two memory sockets per channel. The first socket of each channel is marked with white release levers.
• – Two memory modules per channel supports up to 1067 MHz. For quad-rank memory modules: • One memory module per channel supports up to 1067 MHz. • Two memory modules per channel are limited to 800 MHz, regardless of memory module speed. • If quad-rank memory modules are mixed with single- or dual-rank modules, the quad-rank modules must be installed in the sockets with the white release levers.
A minimal single-channel configuration of one 1-GB memory module per processor is also supported in this mode. Table 3-2 and Table 3-3 show sample memory configurations that follow the appropriate memory guidelines stated in this section. The samples show identical memory-module configurations and their the physical and available memory totals. The tables do not show mixed or quad-rank memory-module configurations, nor do they address the memory speed considerations of any configuration. Table 3-2.
Table 3-2. RDIMM Memory Configurations (continued) Memory Sockets Memory Mode Advanced ECC Mirroring Table 3-3.
Table 3-3.
Figure 3-18. Installing and Removing a Memory Module 1 2 3 1 memory module 3 alignment key 2 memory module socket ejectors (2) 6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 7 Press down on the memory module with your thumbs to lock the memory module into the socket.
11 If the value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 2 through step 10 of this procedure, checking to ensure that the memory modules are firmly seated in their sockets. 12 Run the system memory test in the system diagnostics. See "Running the System Diagnostics." Removing Memory Modules CAUTION: Many repairs may only be done by a certified service technician.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Prior to upgrading your system, download and install the latest system BIOS version from support.dell.com. Follow the instructions included in the file download to install the update on your system. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system.
7 Gently lift the heat sink off of the processor and set the heat sink aside upside down (thermal grease side facing up). CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 8 Position your thumb firmly over the processor socket-release lever and release the lever from the locked position. Rotate the lever 90 degrees upward until the processor is released from the socket. See Figure 3-20.
Figure 3-20. Installing and Removing a Processor 1 2 3 6 5 1 processor 2 processor shield 3 notch in processor 4 socket key 5 ZIF socket 6 socket-release lever 4 Installing a Processor CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
2 If you are adding a second processor for the first time, remove the heatsink blank and the processor blank from the vacant processor socket. Removing the blanks is similar to removing a processor. See "Removing a Processor." 3 Unpack the processor if it has not been used previously. If the processor has already been used, remove any thermal grease from the top of the processor using a lint-free cloth. 4 Align the processor with the socket keys on the ZIF socket. See Figure 3-20.
9 Run the system diagnostics to verify that the new processor operates correctly. See "Running the System Diagnostics" for information about running the diagnostics. System Battery Replacing the System Battery CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 3-21. Replacing the System Battery 1 2 3 1 positive side of battery connector 3 negative side of battery connector 2 system battery 3 Locate the battery socket. See Figure 6-1. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 4 Remove the system battery. a Support the battery connector by pressing down firmly on the positive side of the connector.
8 Enter the System Setup program to confirm that the battery is operating properly. See "Entering the System Setup Program." 9 Enter the correct time and date in the System Setup program's Time and Date fields, and configure the other settings for your system. 10 Exit the System Setup program. Control Panel Assembly NOTE: The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module.
Figure 3-22. Control Panel Removal 3 2 4 1 5 6 7 1 front panel screw (Torx) 2 display module cable 3 control panel board 4 control panel cable 5 USB cable 6 mounting screws (3 Torx) 7 display module 16 Using a T10 Torx driver, remove the two screws that secure the display module to the system chassis. 17 Remove the display module from the chassis cutout.
Installing the Control Panel Display Module 1 Insert the display module into the chassis cutout and secure with the two Torx screws. See Figure 3-22. 2 Attach the replacement panel to the front of the display module. 3 Connect the display module cable to the control panel board. 4 Close the system. See "Closing the System." 5 Reconnect the system to the power source and turn on the system and attached peripherals.
Installing the Control Panel Board 1 Install the front panel screw in the screw hole located beneath the left USB connector. See Figure 3-22. 2 Install the control panel board in the system chassis and secure with the three Torx screws. See Figure 3-22. 3 Connect the display module cable to the control panel board. 4 Connect the control panel cable and USB cable to the control panel board. 5 If applicable, reconnect the Internal SD Module cable to the control panel board, and install the USB key.
5 Disconnect the power cable from the end of the SAS backplane. 6 Disconnect the SAS data cables from the backplane. 7 Remove the SAS backplane from the system: a While pulling the two blue latches towards the front of the system, slide the backplane upward. See Figure 3-23. b When the backplane cannot slide upward any farther, pull the backplane toward the back of the system to remove it from the retention hooks.
Figure 3-23.
Installing a SAS Backplane 1 Install the SAS backplane: a Lower the backplane into the system, being careful to avoid damaging components on the face of the board. b Align the slots in the backplane with the retention hooks on the back of the drive bays, then move the backplane forward until the retention hooks fit through the slots in the backplane. See Figure 3-23. c Slide the backplane downward until the two blue retention latches snap into place.
3 Remove the power supply(s). See "Removing a Power Supply." 4 Remove all expansion cards and the integrated storage controller card. See "Removing an Expansion Card" and "Removing the Integrated Storage Controller Card." 5 Remove the two expansion-card risers. See "Removing an Expansion-Card Riser." 6 If installed, remove the iDRAC6 Enterprise card. See "Removing an iDRAC6 Enterprise Card." 7 If installed, remove the NIC hardware key from the system board. See "NIC Hardware Key.
Figure 3-24.
Installing the System Board 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket. 2 Remove the labels from the placard and affix them to the system information panel on the front of the system. See Figure 1-1. 3 Transfer the processors and heat sinks to the new system board. See "Removing a Processor" and "Installing a Processor." 4 Remove the memory modules and transfer them to the same locations on the new board.
9 Install all expansion cards. See "Installing an Expansion Card." 10 Reinstall the integrated storage controller card. See "Installing the Integrated Storage Controller Card." After connecting the SAS cables to the controller, make sure to place the cables under the guide on the end of riser 1. 11 If applicable, reconnect the RAID battery cable to the PERC controller card. 12 If applicable, reinstall the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card." 13 Replace the fan assembly.
Installing System Components
Troubleshooting Your System Safety First—For You and Your System CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 If two monitors are attached to the system, disconnect one monitor. The system supports only one monitor attached to either the front or rear video connector. 4 Try using a monitor that is known to be working. 5 Run the appropriate online diagnostic test. See "Running the System Diagnostics.
4 If a device causes the same problem, power down the device, replace the USB cable if applicable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help." Troubleshooting a Serial I/O Device 1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.
4 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation. 5 Enter the System Setup program and confirm that the NIC ports are enabled. See "Integrated Devices Screen." 6 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex. See the documentation for each network device. 7 Ensure that all network cables are of the proper type and do not exceed the maximum length.
• Fan assembly • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours. 5 Reinstall the processors and heat sinks, memory modules, power supplies, and fan assembly. See "Installing System Components." 6 Close the system. See "Closing the System." 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the system does not start properly, see "Getting Help.
• Memory modules • Hard-drive carriers 4 Ensure that all cables are properly connected. 5 Close the system. See "Closing the System." 6 Run the system board tests in the system diagnostics. See "Running the System Diagnostics." If the tests fail, see "Getting Help." Troubleshooting the System Battery 1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program and UEFI Boot Manager.
CAUTION: If troubleshooting a PSU mismatch error, replace only the power supply with the flashing indicator. Swapping the opposite power supply to create a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to an Energy Smart configuration or vice versa, you must power down the system. 2 Reseat the power supply by removing and reinstalling it. See "Power Supplies.
Troubleshooting a Fan CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 Locate the faulty fan indicated by the LCD panel or the diagnostic software.
3 Turn on the system and attached peripherals and note any messages on the screen or LCD panel. Go to step 12 if an error message appears indicating a fault with a specific memory module. 4 Enter the System Setup program and check the system memory setting. See "Memory Settings Screen." Make any changes to the memory settings, if needed. If the memory settings match the installed memory but a problem is still indicated, go to step 12.
17 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals. 18 As the system boots, observe any error message that appears on the screen or the LCD panel on the front of the system. 19 If the memory problem is still indicated, repeat step 12 through step 18 for each memory module installed. If the problem persists after all memory modules have been checked, see "Getting Help.
12 Turn on the system and attached peripherals and check if the SD card is functioning. If the problem is not resolved, see "Getting Help." Troubleshooting an Internal USB Key CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1 If applicable, remove the bezel. See "Removing the Front Bezel." 2 Try using a different DVD. 3 Ensure that the device drivers for the optical drive are installed and are configured correctly 4 Enter the System Setup program and ensure that the integrated SATA controller and the drive’s SATA port are enabled.
Depending on the results of the diagnostics test, proceed as needed through the following steps. 2 If applicable, remove the bezel. See "Removing the Front Bezel." 3 If your system has a SAS or PERC controller and your hard drives are configured in a RAID array, perform the following steps. a Restart the system and enter the host adapter configuration utility program by pressing for a PERC controller or for a SAS controller card.
3 Restart the system and press the applicable key sequence to enter the configuration utility program: • for a SAS controller • for a PERC controller See the controller's documentation for information about configuration settings. 4 Check the configuration settings, make any necessary corrections, and restart the system. CAUTION: Many repairs may only be done by a certified service technician.
2 Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers. 3 Reinstall the tape-backup software as instructed in the tape-backup software documentation. 4 Ensure that the tape drive’s interface cable is fully connected to the tape drive and the external port on the controller card. 5 Run the appropriate online diagnostics tests. See "Running the System Diagnostics.
NOTE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card. 1 Run the appropriate online diagnostic test. See "Running the System Diagnostics." 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System." 4 Verify that the installed expansion cards meet the installation guidelines in Table 3-1.
d Close the system. See "Closing the System." e Run the appropriate diagnostic test. If the tests fail, see "Getting Help." Troubleshooting the Processors CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 Run the appropriate online diagnostic test. If the test fails, the processor is faulty. See "Getting Help." 14 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 15 Open the system. See "Closing the System." 16 Replace the processor with the processor you removed in step 10. See "Installing a Processor." 17 Repeat step 11 through step 13.
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
• Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached. • View help messages that briefly describe each test and its parameters. • View status messages that inform you if tests are completed successfully. • View error messages that inform you of problems encountered during testing. When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated.
System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Function Express Test Performs a quick check of the system. This option runs device tests that do not require user interaction. Extended Test Performs a more thorough check of the system. This test can take an hour or longer. Custom Test Tests a particular device. Information Displays test results.
• Test Iterations — Selects the number of times the test is run. • Continue on Failure — Enables the tests to continue without user intervention in the event that one of the tests has failed. • Log output file pathname — Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results.
Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Table 6-1.
1 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System." 3 Move the password jumper to the "disabled" position to clear the password. See Table 6-1. See Figure 6-1 to locate the password jumper on the system board. 4 Close the system. 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system.
Figure 6-1.
Table 6-2.
Getting Help Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Getting Help
Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute. The primary organization for developing technology standards in the U.S.
CPU — Central processing unit. See processor. DC — Direct current. DDR — Double-data rate. A technology in memory modules that potentially doubles the data rate by transferring data on both the rising and falling pulses of a clock cycle. device driver — A program that allows the operating system or some other program to interface correctly with a peripheral. DHCP — Dynamic Host Configuration Protocol. A method of automatically assigning an IP address to a client system.
reprogrammed using a software utility. FTP — File transfer protocol. g — Gram(s). G — Gravities. Gb — Gigabit(s); 1024 megabits or 1,073,741,824 bits. GB — Gigabyte(s); 1024 megabytes or 1,073,741,824 bytes. However, when referring to hard-drive capacity, the term is usually rounded to 1,000,000,000 bytes. graphics mode — A video mode that can be defined as x horizontal by y vertical pixels by z colors.
KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. KBps — Kilobyte(s) per second. kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all equipment linked by wiring dedicated specifically to the LAN. LCD — Liquid crystal display.
memory — An area in your system that stores basic system data. A system can contain several different forms of memory, such as integrated memory (ROM and RAM) and add-in memory modules (DIMMs). memory key — A portable flash memory storage device integrated with a USB connector. MHz — Megahertz. mirroring — A type of data redundancy applicable to hard drives or system memory.
PDU — Power distribution unit. A power source with multiple power outlets that provides electrical power to servers and storage systems in a rack. peripheral — An internal or external device, such as a diskette drive or keyboard, connected to a system. pixel — A single point on a video display. Pixels are arranged in rows and columns to create an image. A video resolution, such as 640 x 480, is expressed as the number of pixels across by the number of pixels up and down. POST — Power-on self-test.
SAS — Serial-attached SCSI. SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface. SD card — Secure digital flash memory card. SDDC — Single Device Data Correction. SDRAM — Synchronous dynamic random-access memory. sec — Second(s). serial port — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system.
referring to hard-drive capacity, the term is usually rounded to 1,000,000,000,000 bytes. TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable.
virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML — Extensible Markup Language. XML is a way to create common information formats and to share both the format and the data on the World Wide Web, intranets, and elsewhere. ZIF — Zero insertion force.
Glossary
Index A Advanced ECC memory mode, 117 connectors system board, 164 USB, 12 video, 12 contacting Dell, 167 B back-panel features, 19 batteries troubleshooting, 146 battery troubleshooting the RAID card battery, 153 battery (RAID) installing, 114 removing, 114 battery (system) replacing, 127 bezel, 78 blank hard drive, 82 power supply, 89 C cabling optical drive, 108 CD/DVD drive See optical drive.
diagnostics advanced testing options, 161 testing options, 161 using Dell PowerEdge Diagnostics, 159 when to use, 160 DIMMs See memory modules (DIMMs).
power supply blank, 89 processor, 125 RAID battery, 114 SAS backplane board, 135 SAS controller, 112 SD card, 97 internal USB cable installing, 100 removing, 99 J jumpers (system board), 163 K keyboards troubleshooting, 142 L LCD panel features, 14 menus, 15 M Memory Mirroring memory mode, 117 memory mode Advanced ECC, 117 memory mirroring, 117 Optimizer mode, 117 memory modules (DIMMs) configuring, 116 installing, 120 RDIMM configurations, 118 removing, 122 troubleshooting, 148 UDIMM configurations, 9
P PERC 6/I battery cable, 114 password setup, 74 system, 72 passwords disabling, 163 PERC 6/I battery cable installing, 115 removing, 114 phone numbers, 167 POST accessing system features, 11 power indicators, 12, 21 power supplies indicators, 21 removing, 87 replacing, 88 troubleshooting, 146 power supply blank, 89 processor installing, 125 removing, 122 troubleshooting, 157 R RAID battery installing, 114 removing, 114 removing bezel, 78 control panel board, 131 control panel display module, 129 cover,
installing, 112 removing, 111 SAS controller daughter card troubleshooting, 153 SAS RAID controller daughter card troubleshooting, 153 SD card installing, 97 removing, 98 troubleshooting, 150-151 securing your system, 68, 73 service-only procedure system board, 135 setup password, 74 slots See expansion slots.
hard drive, 152 internal USB key, 150-151 keyboard, 142 memory, 148 NIC, 143 optical drive, 151 power supplies, 146 processors, 157 SAS RAID controller daughter card, 153 SD card, 150-151 system cooling, 147 system startup failure, 141 tape drive, 154 video, 142 wet system, 144 U UEFI Boot Manager entering, 70 main screen, 71 System Utilities screen, 72 UEFI Boot Settings screen, 71 USB front-panel connectors, 12 USB cable internal installing, 100 removing, 99 USB device back-panel connectors, 19 USB key
