Users Guide

Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message Description Steps
PSA NA
ePSA 2000-0314
Thermal - the (s) reading (dc)
exceeds the thermal limit.
The system board, heat sink,
fan, or processor are failing the
diagnostic tools.
1. Update to the latest BIOS
version.
2. Check the logs, the fan and
for any other signs of
overheating.
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0315
Sensor - the (s) reading (dc) is
lower than expected
The system board or sensor is
failing the diagnostic tools.
1. Update to the latest BIOS
version
2. Check the system logs.
3. If failure continues, contact
Technical Support
PSA 1000-0321
ePSA 2000-0321
PSA LCD EDID - unable to
access EDID EEPROM
ePSA Unable to detect LCD
LCD Extended Display
Identification Data (EDID) -
unable to access the EDID
Electrically Erasable
Programmable Read-Only
Memory (EEPROM) in the LCD
display is indicating a data
failure. If there is video on the
LCD, then the Display does not
need replacement.
1. Update to the latest BIOS
version.
2. Turn off your computer and
reconnect your LCD cable.
3. Repeat the PSA
diagnostics..
4. If failure continues, contact
Dell Technical Support
PSA 1000-0322
ePSA 2000-0322
PSA LCD Panel - Error
accessing the LCD inverter
ePSA LCD panel - unable to
modify brightness
LCD panel - unable to modify
brightness. Try to adjust the
brightness in Windows using the
hotkeys. Boot to the BIOS and
see if brightness can be adjusted
at that point outside of
Windows
1. Update to the latest BIOS
version.
2. Turn off your computer and
reconnect your LCD cable.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0323
LCD panel - Unable to detect
inverter lamp status.
Check LCD connector and
cables.
1. Update to the latest BIOS
version.
2. Repeat the PSA diagnostics.
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0324
LCD panel - user reported LCD
BIST colors were not displayed
You may get this error if you
answered No to the LCD
BIST test instead of Yes. If you
were able to clearly see red,
blue, green white and white
screen with text without
distortion, lines, or color
problems, re-run the diagnostic
and if the screens appear
normal, click Yes
1. Update to the latest BIOS
version.
2. Turn off your computer and
reconnect your LCD cable.
3. Repeat the LCD BIST
diagnostics.
4. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-0325
LCD panel - user provided no
input for LCD BIST
You may get this error if you
answered No to the LCD
BIST test instead of Yes. If you
were able to clearly see red,
blue, green white and white
screen with text without
distortion, lines, or color
problems, re-run the diagnostic
1. Update to the latest BIOS
version.
2. Turn off your computer and
reconnect your LCD cable.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Technical Support
26 Running diagnostics