Users Guide

Table 13. PSA/ePSA error codes (continued)
Error number (PSA and
ePSA)
Error message Description Steps
PSA NA
ePSA 2000-8158
Backplane - [DRIVE] Drive [d] -
incorrect status = [x], [s]
The string indicates the
backplane, expander, or
removable hard drive is
reporting an incorrect status.
1. Reseat the drives/cables/
connections.
2. Repeat the PSA diagnostics.
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8160
PERC - PERC Battery [d] -
incorrect status = [x], [s]
The [s] string may be one of the
following messages:
• Battery missing or
disconnected
• Replace battery pack
• Remaining capacity low
1. Reseat parts.
2. Repeat the PSA diagnostics.
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8165
OS - MBR code is unknown,
possibly infected by a virus
The Master Boot Record on the
Hard Disk Drive has
unrecognized code present
which is an indication of a virus
infecting the system. It is
recommended that you scan
your system with an up-to-date
antivirus application.
1. Update and run your anti-
virus software.
2. Update or reinstall your OS.
PSA NA
ePSA 2000-8166
OS - Detected virus (s) A virus appears to be infecting
the system. It is recommended
that you scan your system with
an up-to-date antivirus
application.
1. Update and run your anti-
virus software.
PSA NA
ePSA 2000-8170
PCIe - Training error on device
PciTag [s] VendorID [x]
DeviceID [x] SVid [x] SDid [x]
Link Degraded, maxLinkWidth =
x[d], negotiatedLinkWidth = x[d]
The system is reporting an error
on a PCIe adapter.
1. Reseat the PCIe adapter.
2. Repeat the PSA diagnostics.
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8415
Cables - BIOS reports no
testable cable/jumper/
connector/sensor
An internal failure of the
diagnostic tool, not a hardware
failure.
1. Update to the latest BIOS
version.
2. Repeat the PSA diagnostics.
3. If failure continues, contact
Dell Technical Support
PSA NA
ePSA 2000-8611
Audio - User reported not
hearing speaker tones
If the beep was not heard, verify
that the internal speakers are
connected properly. On some
systems, internal speakers are a
purchased option. For a given
system, if the speaker is
optional, it might not exist on
that system. If audio is not
heard, make sure to unplug
anything plugged into an
external headphone jack and re-
run the test. External HP jacks
can mute the internal speakers
at the hardware level.
1. Unplug all external Audio
Jacks.
2. Reseat the internal speaker
connector.
3. Repeat the PSA diagnostics.
4. If failure continues, contact
Dell Technical Support
Running diagnostics 33